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Reviews of Crystal Palace Luxury Resort & Spa - All Inclusive

5 out of 5
Crystal Palace Luxury Resort & Spa - All Inclusive
Çolakli, Manavgat, Antalya

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 94 reviews" "
Rating 8 - Good. 26 out of 94 reviews" "
Rating 6 - Okay. 5 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 7 out of 94 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely worth it
Stayed 1 night in Jul 2021
Response from Salih Erdem TOLLU on 31 Aug 2021
Dear Guest, Thank you for your kind feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Salih Erdem TOLLU

2/10 Terrible

Mina, Virginia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a bad place to book from them specially when you want to cancel your booking. Their bad in communication and and so bad in their connection. I tried to call them they do not respond and they do not accept your request.
Stayed 2 nights in Aug 2020
Response from GR.PALACE on 5 Oct 2020
Dear Mina, Thanks for your feedback. As you may know every company has cancellation policies. The information about cancellation policies is available for you to read while you make your booking. Thanks for your understandings Regards

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2020
Response from GR.PALACE on 5 Oct 2020
Değerli misafirimiz Crystal otellerini tercihiniz ve geri bildiriminiz için teşekkür ederiz. Sizleri tekrar tesislerimizde görmek ümidi ile Sağlıklı günler dileriz.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean friendly staff house keeping excellent Not able to book al a carte as unavaiable and had to show how to provide correct information and not giving message when leaving to say transport delayed
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sandy beach is amazing and very clean. Sun shades are available and covers a big side of the beach. SPA services (for a fee) are excellent!
Stayed 5 nights in Aug 2019
Response from Crystal Hotels on 23 Aug 2019
Dear Our Guest, We would like to thank you for your kind interest in our hotels. Your feedback is very valuable to us. Hope to see you again. Best regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mehmet in the reception was really unique, this 24/7 smiley face
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Jack, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly 5 stars infrastructure and service
It was our first time in Turkey and first time in The Crystal Palace Spa. Expedia mi-sold (it was on their website) the holiday to us claiming it was a 24 hours check-in. It is not. Despite the fact that the hotel also couldn't find my booking, after i had travelled overnight to get there, the night manager said "we were his guests" until the situation was resolve (over 4 hours later). He allowed us to have breakfast and use the swimming pool. The hotel is beautiful and clean. The staff is friendly. The food is varied and abundant, even for fussy eaters like me and my 6 years old son. The entertainment team is unstoppable. The irish bar servers Becks, just in case you fancy some non-turkish beer. Some of the staff (bar/restaurant) don't speak very good english, but with smiles and good-will you'll manage to get anything you want. I will definitely return to Crystal Palace, but not via Expedia.
Stayed 6 nights in Aug 2018

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectooooo
we stay 7 nights it was very good holeday the servies room no 1 clean nice view ... and the room is big ...
Stayed 6 nights in Jul 2018

8/10 Good

tunde , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the Beach
This was our second holiday at the Hotel It was a lovely stay as ever the staff friendly as ever and variety of food for breakfast lunch and dinner Only negative this time was it was near closing for the session and it rained a lot therefore there wasn’t much activities Overall good hotel and will visit again
Stayed 6 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel on the beach
Just returned from a fantastic stay , hotel was very comfortable and immaculately clean. Food was plentiful and of a very good quality, bar choices were very good and staff very friendly and efficent. Animation team were a brilliant bunch . Although not much close by Side is only 30 mins away although tbe hotel has and offers everything you need . A brilliant hotel all round would definately recommend
Stayed 10 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, high standard of service. Food was very good. Highly recommended.
Stayed 1 night in Sep 2017

8/10 Good

Dan, MK, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel straight on to super clean beach
Spacious comfortable rooms, plush entrance, shops, restaurants, fantastic hamman and spa. Mainly german and russian speaking, and was virtually empty and not fully opened during May bank holiday. first holiday we've been on where 60% of sunloungers were free. Obviously very popular during high season. Great for young kids.
Stayed 4 nights in May 2017

10/10 Excellent

B, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fabulous holiday in a great place
The hotel is fantastic and so happy that we had our holiday there. The stay was so good that we were not missing our home a bit. Antalya, Turkey itself is a great place and this hotel and people made it so memorable. We stayed there for a week but it went so quickly and wished we could have had few more days. The Rooms were clean and fresh looking all the time. The dedicated cleaning staffs were working very hard all the time and regularly cleaned the room to make sure we get a nice and cosy room. Although we did not specifically asked we had a nice balcony view to the swimming pools and to the sea. Watching sunset from the balcony and some days in beach itself was so great. Food was fantastic and they were having different themes every day. The highlight is the evening shows after dinner. Show anchor and all the team members were great and they did a good job putting up such variety of shows every night. Every night kids were looking forward to the kids disco and they all picked up few moves! Swimming pools were clean. Kids were thoroughly enjoyed the indoor and outdoor swimming pools. There is a small kids pool and a little playground but didn't have much time to enjoy it. They were busy in the swimming pool itself. The only negative point is the management of the Gameland which wasn't very welcoming. The guy who running the area need some people skills and there should be bit more child friendly person. May be a wrong person on a wrong job. In total a fabulous holiday!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice hollydays, great staff, shows, family friendly..... I lose my iPhone and I got it back!!!!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Our fifth trip to antalya and this was the worst hotel we have stayed at. Poor service, only one a la carte restaurant open per night which was always booked up and poor facilities.

10/10 Excellent

Abdul Rahim, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
It was a nice holiday for me and my wife. We spent nice time together and this place really made our holiday more special. Everything was arranged and nice. Meal, staff, location, beach side everything up to the mark. Really impressed.

8/10 Good

consec, Halifax GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not quite Barut.
Good hotel, excellent staff very friendly and very helpful. Food also very good and plenty of choice. Bars not bad but very subdued with little or no music, Terrace bar is more like a library and nobody goes in it. Bedrooms excellent and cleaners also excellent and very friendly. management good always about and approachable. overall a good hotel few little niggles like no courtesy room and they charge £10 an hour to keep your room on, live singers are shockingly bad.

10/10 Excellent

Maria, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent resort for families. Went 3 adults, 1 toddler and an infant. Given a family room with sea view, nice king sized bed and spacious. Free minibar in the room too. Food a bit repetitive (normal for AI hotels) but tasty and of good qualitu, always found something to eat. Animation team very friendly and excellent. Waiting staff a bit hit and miss but once you give them tips, service went up a few notches so save some small change.

10/10 Excellent

TM, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Activities for all ages
All expectations were met at this resort. the room, the food, the service. kids club staff was very capable of entertaining children and bonding with all ages. the only person who was a draw back in our experience stay was the gamearcade manager, who was unfriendly and rude in attitude towards children. with that attitude I would not want my kids to be there by them selves.

10/10 Excellent

Alison, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Palace is a Diamond of a Hotel!
Fabulous hotel, we visited mid January so obviously out of season but we were very pleasantly surprised by the excellent and very varied restaurant (not the same fayre every night as can often be the case in AI hotels). Al a carte restaurants also available. Entertainment every night and smiling friendly staff. Please be aware that this hotel is not actually in Side but a 25 minute bus ride away. 25 minutes in the opposite direction is Manavgat. Buses are plentiful (and cheap). Would highly recommend. Enjoy :)

10/10 Excellent

NR8047, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great experince. Good food and polite staff . The only problem was difficulty to find sun bed as the hotel was full
Response from Lemi KÜÇÜK General Manager on 7 Sept 2015
Dear Guest NR8047, Thank you for being our guest and for taking the time to share your kind review following your stay. Kindest Regards, Lemi KÜÇÜK General Manager Crystal Palace Luxury Resort & SPA

10/10 Excellent

Philipp

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Alles wunderbar. Einfach toll
Stayed 6 nights in Oct 2022
Response from Ahmet TURGAN on 16 Oct 2022
Sehr geehrter Philipp,vielen lieben Dank für Ihre positive Bewertung und die Weiterempfehlung unseres Hauses. Es freut uns sehr, dass wir Sie mit unserem Service überzeugen konnten.Wir freuen uns schon auf unser nächstes Wiedersehen und verbleiben,Mit freundlichen GrüßenAhmet TURGANGeneral Manager Crystal Palace Luxury Resort & Spa

8/10 Good

Murat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
war ok
Stayed 6 nights in Oct 2022
Response from Ahmet TURGAN on 16 Oct 2022
Sehr geehrter Murat,vielen lieben Dank für Ihre positive Bewertung und die Weiterempfehlung unseres Hauses. Es freut uns sehr, dass wir Sie mit unserem Service überzeugen konnten.Wir freuen uns schon auf unser nächstes Wiedersehen und verbleiben,Mit freundlichen GrüßenAhmet TURGANGeneral Manager Crystal Palace Luxury Resort & Spa

10/10 Excellent

Matthias Kurt

Liked: Staff & service
Das Hotel ist in die Jahre gekommen und sollte mal saniert werden.Das Personal ist freundlich und bemüht sich die Gäste zu befriedigen.
Stayed 10 nights in Sep 2022
Response from Ahmet TURGAN on 9 Oct 2022
Liebe Gast,vielen lieben Dank für Ihre positive Bewertung und die Weiterempfehlung unseres Hauses. Es freut uns sehr, dass wir Sie mit unserem Service überzeugen konnten.Wir freuen uns schon auf unser nächstes Wiedersehen und verbleiben,Mit freundlichen GrüßenAhmet TURGANGeneral Manager Crystal Palace Luxury Resort & Spa

8/10 Good

Sabri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
War sehr angenehm. Sauber, freundlich und hilfsbereit. location (Unterkunft) Top
Stayed 11 nights in Aug 2022
Response from Ahmet TURGAN on 13 Sept 2022
Lieber Sabri,vielen lieben Dank für Ihre positive Bewertung und die Weiterempfehlung unseres Hauses. Es freut uns sehr, dass wir Sie mit unserem Service überzeugen konnten.Wir freuen uns schon auf unser nächstes Wiedersehen und verbleiben,Mit freundlichen GrüßenAhmet TURGANGeneral Manager Crystal Palace Luxury Resort & Spa

10/10 Excellent

Maria Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons beaucoup aimé les installations, super beau et très propre.
Stayed 5 nights in Jun 2022
Response from Ahmet TURGAN on 5 Aug 2022
Dear Guest, Thank you for your kind feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Ahmet TURGAN

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Salih Erdem TOLLU on 31 Aug 2021
Dear Guest, Thank you for your kind feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Salih Erdem TOLLU

10/10 Excellent

Ibrahim

Stayed 2 nights in Aug 2021
Response from Salih Erdem TOLLU on 29 Dec 2021
Dear Guest, Thank you for your feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Salih Erdem TOLLU

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt Hotel
Hotellet er i meget pæn stand, værelserne er stor og rumlige, rengøring på fællesarealerne og værelserne er god. poolområdet var også godt, dog wc ved poolområdet var ikke altid ren. Personalet er venlige, og serviceminded dog kan sproget være en barierer da de kan ikke tale/ forstå engelsk, der skal bruges google translate. Restauranten på hotellet er stor, maden er ok og er lidt en gentagelse.
Stayed 14 nights in Jul 2021
Response from Salih Erdem TOLLU on 31 Aug 2021
Dear Guest, Thank you for your kind feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Salih Erdem TOLLU

10/10 Excellent

Akif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Salih Erdem TOLLU on 31 Aug 2021
Dear Guest, Thank you for your kind feedback and for recommending our house. We are very pleased that we were able to convince you with our service. And hope to have a pleasure of seeing you again soon. Best regards, Hotel management Crystal Palace Luxury Resort & Spa Salih Erdem TOLLU

10/10 Excellent

Akif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ,sakin bi oteldi . Çalışanlar özverili .havuz gayet güzel ve çocuklar için çok iyi. Yemek işi biraz vasat .sahile 0 konumda . Bi sürü bar var içeceğe ulaşmak çok kolay.çocuklu aileler için çok ideal .
Stayed 3 nights in Jul 2021
Response from Salih Erdem TOLLU on 31 Aug 2021
Değerli Misafirimiz, Kıymetli vaktiniz ayırarak övgü dolu ve güzel yorumlarınızı paylaştığınız için çok teşekkür ederiz. Hizmetlerimizden memnun kalmış olduğunuzu ve sizleri huzur dolu hatıralarla uğurlamış olduğumuzu duymaktan dolayı çok onur duyduk. Sizi otelimizde ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz. Saygılarımızla, Salih Erdem TOLLU Genel Müdür Crystal Palace Luxury Resort & Spa

8/10 Good

Ahmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from GR.PALACE on 5 Oct 2020
Sn Ahmet bey Crystal otellerini tercihiniz ve geri bildiriminiz için teşekkür ederiz. Sizleri tekrar tesislerimizde görmek ümidi ile Sağlıklı günler dileriz.

4/10 Poor

Emre

Disliked: Staff & service, property conditions & facilities
Hold deg unna dette hotellet
Anbefaler ikke dette hotellet i det hele tatt. Verken ansatte eller komforten var bra.
Stayed 2 nights in Aug 2020
Response from GR.PALACE on 30 Aug 2020
Dear Emre, Thanks for your review on Expedia group page. Best Regards

8/10 Good

Verified traveller

Stayed 9 nights in Oct 2019
Response from GR.PALACE on 5 Oct 2020
Dear Guest Thanks for choosing Crysxtal Palace and your kind feedback. Hope to see you again in our Hotel Regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019
Response from Crystal Hotels Resort & SPA on 9 Oct 2019
Dear Our Guest, Thank you for your positive rating. Hope to see you in our hotel again. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Jul 2019
Response from Crystal Hotels on 23 Aug 2019
Dear Our Guest, We would like to thank you for your kind interest in our hotels. Hope to see you again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Crystal Hotels on 23 Aug 2019
Dear Our Guest, We would like to thank you for your kind interest in our hotels. Hope to see you again. Best regards,

8/10 Good

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
İyi bir tercih
Yeri güzeldi Denizini çok beğendim Yemekler beklentimin üstündeydi Personel yardımseverdi
Stayed 4 nights in Jun 2019
Response from a on 14 Jun 2019
Sayın Ahmet Bey, Yorumunuz için teşekkür ederiz. Sizleri tekrar misafir etmekten mutluluk duyarız. Saygılarımla Hamza Yalçın Genel Müdür

2/10 Terrible

Verified traveller

Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotelanlage direkt am Strand. Nette Personal und Sauberkeit top.Das Essen war super lecker und verschiedene Auswahl gab es. Empfehlenswert....
Stayed 4 nights in Aug 2018

8/10 Good

Abdelmalek, Montivilliers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres bien Tres bon sejour Personnel a l'ecoute.Tres bonnes prestations
Stayed 7 nights in Oct 2018

2/10 Terrible

Ümran, Esslingen

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Für das Geld lieber etwas anderes
Ich weiß gar nicht wo ich anfangen soll... 1) an der Rezeption hat man uns empfangen aber keine einzige Info über das Hotel gegeben. Der Portier hat dies dann netterweise übernommen... 2) die Reinigung der Zimmer ist sehr oberflächlich. Meist liegen überall Haare noch rum und die Spiegel bleiben voller Wasserflecken. Die gebrauchten Gläser/ Tassen werden wahrscheinlich nur kurz unter das Wasser gehalten. 3) das Bad und das Waschbecken ist verstopft. Wenn man duscht braucht man gar kein Swimmingpool mehr... Haben uns bereits 2 mal beschwert und die Antwort war das sei normal bei denen... 4) Telefon ist auch kaputt aber das interessiert auch keinen... 5) wenn man als Türke hierher kommt, merkt man schnell dass die ausländischen Touristen vom Personal viel besser behandelt werden. Die sind freundlicher zu denen und kommen immer wieder zu denen an den Tisch... wenn man hier als Türke bedient werden will, hat man kaum eine Chance. Am besten selber aufstehen und holen... 6) man bestellt etwas ohne Alkohol bekommt aber ein alkoholisches Cocktail und der Barkeeper entschuldigt sich nicht einmal. 8) wenn man sich beschwert bietet man einem nur ein Abend im alacarte restaurant an sonst passiert gar nichts 9) wenn man Schokolade/ Kekse aus Deutschland dabei hat am besten im Safe einschließen... eine ungeöffnete Verpackung wird dreist vom Personal im Zimmer aufgemacht und verzehrt. 10) das Personal ist entweder überfordert oder nicht qualifiziert für die Jobs
Stayed 7 nights in Sep 2018

8/10 Good

Fatma

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
L’hotel est dans son ensemble assez bien. La nourriture est excellente. La plage est superbe. Mais malheureusement le ménage n’etait pas fait correctement. L’aspirateur n’etait presque jamais passé. La piscine extérieure est un peu petite à mon goût. L’equipe d’animation est excellente. Il trouve toujours quelque chose à faire avec les enfants, quelque soit leur âge. Les animations en soirée étaient très réussies.
Stayed 5 nights in Jul 2018

10/10 Excellent

Simone, Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and animation team!
Great hotel, food, staff and beautiful sea! Totally recommend and will go there again! Thanks!
Stayed 5 nights in Jul 2018

2/10 Terrible

bea, paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible , manger de la purée pendant une semaine . Évitez absolument
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel am Strand.
Tolles Hotel mit vielen Annehmlichkeiten. Schöne Anlage mit genügend Liegen und Sonnenschutzdächern, -schirmen. Extra Speisesaal für Erwachsene.
Stayed 8 nights in Jun 2018

4/10 Poor

ibag, Hamburg

Disliked: Cleanliness
Hotel in Strandnähe, nicht nochmal
Zu viele Russen waren da, dadurch war das Essen nicht das beste, Hähnchenfleisch gab es nur alle paar Tage, Köfte war nicht frisch sondern tiefgefroren :-(
Stayed 14 nights in Jun 2018