Outdoor pool

Reviews of Hilton Garden Inn Annapolis

3 out of 5
Hilton Garden Inn Annapolis
305 Harry S Truman Pkwy, Edgewater, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 498 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to where I needed to be. Clean and safe
Stayed 2 nights in Mar 2024
Response from Kristy Kryger on 27 Mar 2024
We are happy you enjoyed your stay! We hope to see you again soon!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a suburban setting but charged a parking fee. Decor could use some updating.
Stayed 1 night in Mar 2024
Response from Kristy Kryger on 12 Mar 2024
Dear Guest, Thank you for your recent review. We are happy you enjoyed your stay with us.

10/10 Excellent

Martha

Travelled with partner
Old wobbly floor lamp in room 414 Make small croissants in breakfast bar. Big ones don’t fit toaster—even cut in half
Stayed 4 nights in Feb 2024
Response from Kristy Kryger on 12 Mar 2024
Dear Guest, Thank you for the 5 out of 5 rating. We are happy you enjoyed your stay with us.

2/10 Terrible

Amy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Floors in bathroom and shower were filthy
Stayed 1 night in Feb 2024
Response from Kristy Kryger on 12 Mar 2024
Dear Guest, Thank you for your recent review. We sincerely apologize for the inconvenience caused and have spoken to housekeeping to ensure this does not happen again. We do hope to see you in the near future.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice rooms.
Stayed 1 night in Feb 2024
Response from Kristy Kryger on 12 Mar 2024
Thank you for staying with us! We are happy you had a great stay!

10/10 Excellent

Aryelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristy Kryger on 12 Mar 2024
Thank you for staying with us!

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Feb 2024
Response from Kristy Kryger on 20 Feb 2024
Dear Guest, Thank you for the 5 star rating! We are happy you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Das

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Front desk was welcoming and the restaurant/kitchen staff were amazing especially the man from Africa Guinea
Stayed 2 nights in Jan 2024
Response from Kristy Kryger on 20 Feb 2024
Dear Guest, We are happy you enjoyed the team and had a great stay. We hope to see you again soon!

2/10 Terrible

Don

Stayed 1 night in Jan 2024
Response from Kristy Kryger on 20 Feb 2024
Dear Guest, I apologize for your stay not being a 5 out of 5. We hope to work on any issues you may have had to ensure no one else has the same experience.

2/10 Terrible

Lolitta

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did get a chance to stay there
Stayed 1 night in Dec 2023
Response from Kristy K on 5 Jan 2024
Dear Lolitta, I apologize that you were not able to stay at the hotel. We hope to see you on your next trip to Annapolis.

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
For the quality of breakfast offered at this property, the extra 10 dollars for breakfast is very unnecessary.
Stayed 1 night in Dec 2023
Response from Kristy K on 5 Jan 2024
Dear Guest, Thank you for your feedback on your recent stay. We are currently looking into the quality of our breakfast buffet and will be making improvements. We hope to see you again in the near future.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristy K on 5 Jan 2024
Thank you for staying with us!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Kristy K on 5 Jan 2024
Dear Kenneth,We are happy you enjoyed your stay and the service provided. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristy Kryger on 15 Dec 2023
Thank you for staying with us!

10/10 Excellent

Butch

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Kristy Kryger on 15 Dec 2023
Thank you for the 5 out 5 rating! We hope to see you again soon!

8/10 Good

Richard

Travelled with family
Didn't like the fact that you also have to pay $8 per day to park in their surface lot. This is also not advertised anywhere so you are kind of stuck once you get there to check in and they shock you with that extra fee.
Stayed 2 nights in Nov 2023
Response from Kristy Kryger on 15 Dec 2023
Dear Guest, Thank you for your review on your recent stay with us. I apologize if you did not see the parking fee on our websites and I understand how it can be missed. We hope you had a great stay though and hope to see you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always clean and quiet no matter the location.. great stay
Stayed 3 nights in Nov 2023
Response from Kristy Kryger on 15 Dec 2023
We are happy you had a great stay! We hope to see you again!

2/10 Terrible

roland

Business traveller
Disliked: Amenities, property conditions & facilities
Cold. Elevators smelled of stale sweat. Had to pay for parking through 3rd party app. Limited, poor quality foods. Advertised cocktails could not be made because they didn't have the ingredients. Noisy refrigerator..
Stayed 4 nights in Nov 2023
Response from Kristy Kryger on 16 Nov 2023
Dear Guest, I am sincerely sorry for the experience you had during your stay. We strive on being the cleanest and friendliest hotel and we have failed. I can assure you these issues have been addressed and will not continue. We do hope to see you again.

6/10 Okay

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking and its not even a garage just regular parking
Stayed 1 night in Nov 2023
Response from Kristy Kryger on 13 Nov 2023
Dear Guest, Thank you for your feedback on your recent stay. I apologize for the parking fee. We do hope to see you again in the near future.

8/10 Good

Boonyarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kristy Kryger on 2 Nov 2023
Thank you for staying with us!

4/10 Poor

Georgia

Liked: Staff & service, room comfort
Not impressed
No notice about charge for parking until after check in. That was an additional $45. My room had no shampoo which I didn’t notice until in the shower so I had to get out and call for shampoo which took about 20 minutes. Overall not very impressed for the high prices.
Stayed 5 nights in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for providing your feedback on your recent stay. We are committed to make every stay enjoyable and I sincerely apologize for falling short during your stay. We will work on these issues to ensure they do not occur again. We hope you give us another chance in the near future.

6/10 Okay

Graydon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip to Annapolis
Our trip was to the Navy/Air Force football game. This was a great location to the academy. Excellent shuttle service just down the street. There is not much of a bar at the hotel but we found Memo's right across the street. Great food and service there!! We would recommend this location.
Stayed 3 nights in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for this GREAT review! We are happy you enjoyed your stay and the area! We hope to see you again on your next trip to Annapolis.

8/10 Good

Jay

Stayed 1 night in Oct 2023
Response from Kristy Kryger on 13 Nov 2023
Thank you for staying with us!

8/10 Good

Toni

Stayed 1 night in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

6/10 Okay

Robert

Average at best. Facility is quite tired.
Stayed 1 night in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for providing your feedback on your recent stay. We hope to see you again in the near future.

8/10 Good

Kimberly

Liked: Property conditions & facilities, room comfort
Gone are the days of Daily Cleaning
Since Covid the lack of daily cleaning rooms is just a cop out. Gone are the days of returning to a tidy room with fresh towels and and emptied garbage. Just sets a tone for your stay & impression. Overhead on cleaning has to have gone down but prices haven’t.
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for staying with us and providing us with your feedback. I am happy to inform you that we have know moved back to daily cleaning. We hope to see you again in the near future.

6/10 Okay

Cecilia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lady was not super kind when we checked in. She wasn’t rude but like didn’t tell us anything about the place. I guess cookies where there we didn’t know. She didn’t explain wifi she was Meh
Stayed 1 night in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback on your recent stay with us. We are committed to providing top notch service and I apologize for falling short during your stay. I can assure you this will not happen again. We hope to see you again in the near future.

6/10 Okay

Kelly

Travelled with partner
Reserved a king room. Upon arrival told the king room was oversold and I was changed to a queen room.
Stayed 1 night in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback on your recent stay. I apologize for falling short and not having your preferred room type available. We will make sure this does not happen again. We hope to see you again on your next trip to Annapolis.

8/10 Good

yeera

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

2/10 Terrible

SAMMANTHA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to find a representative at front desk to check-in. Called desk several times and no one came out of the office. Waited at least an hour and then called the downtown branch and Expedia to try a locate anybody. No help from either. Either they left the building during duty or sleep somewhere. Absolutely terrible experience!!!!
Stayed 1 night in Oct 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback on your recent stay. I sincerely apologize for the front desk being vacant. I have retrained my team to ensure this does not happen again. We hope to see you again in the near future.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annapolis weekend
Great location, clean, convenient breakfast for a great price. Uncomfortable pillows.
Stayed 3 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Della

Travelled with family, Business traveller
Disliked: Amenities
I was told to request extra towels and wash clothes@ Front Desk in mornings as there was "no one" including Front Desk personnel available to assist w/ this request in the evenings and nights but the "posted sign" in bathroom stated to "call front desk anytime for extra bath and wash towels if needed". I have stayed @ Hilton several times prior to Pandemic and the service was always highly rated. My recent experience was disappointing. I think Hilton Corp Mgt. team need better oversight of their site locations and hire staff that understand "quality starts w/ each employee" and their buy-in to the Hilton Model of quality service.
Stayed 4 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback on your stay. I sincerely apologize for falling short of a great experience. This issues have been worked on and will not continue. We hope you give us another chance in the near future.

6/10 Okay

Thomas

Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
wedding
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

8/10 Good

Warren, Lawrenceburg

Liked: Cleanliness, property conditions & facilities
Depending on who was staffing the desk, you could either get almost no help or a lot of help.
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for your feedback on your recent stay. We are committed to providing top notch service and I apologize for falling short during your stay. I can assure you this will not happen again. We hope to see you again soon!

6/10 Okay

Regina

Disliked: Amenities
We booked a king room and when we got there we were told it was not available. (Another couple there with same issue)Then they tried to charge a higher rate for queen room than what was advertised. Also Orbitz advertising free parking and they charge for parking.
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for providing feedback on your recent stay. I sincerely apologize for not having your preferred room type available. I can assure you this will not happen again.

8/10 Good

Henry B

Stayed 1 night in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us!

8/10 Good

Kristen

Travelled with family
Liked that it was across from the Anne Arundel Farmer's Market. Also across from a CVS so you could buy bottled water vs having to pay for the bottles left in the room ($2 not bad & convenient, but still...). Bathroom floor was sticky & when asked for extra towels they never arrived. Front desk staff was nice enough though.
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Dear Guest, Thank you for providing your feedback. We are happy you enjoyed your stay and hope to see you again soon.

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This alocation is convenient for geeting in and out of annapolis and enjying the Matryland Ren Faire. PLenty of nearby dining options are available
Stayed 3 nights in Sep 2023
Response from Kristy Kryger on 7 Sept 2023
Dear Joe, We are happy you enjoyed the hotel and the Renaissance Fair! We hope to see you again!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kristy Kryger on 7 Sept 2023
Thank you for staying with us!

10/10 Excellent

Zeliha

Stayed 1 night in Sep 2023
Response from Kristy Kryger on 7 Sept 2023
Thank you for the 10 out of 10 rating!

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Kristy Kryger on 31 Oct 2023
Thank you for staying with us.

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
It was a very very dated property, the bathroom smelled like mildew, the carpet was worn, you could hear the other rooms plumbing when they used water. I will not stay again I paid too much even with my $94.00 off
Stayed 2 nights in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Dear Jonathan, I am sincerely sorry that you did not enjoy your stay with us. Thank you for providing your feedback as we will look into this issue to ensure no other guest has the same experience.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Thank you for staying with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok Place to Stay
The people who work the front desk and breakfast were lovely. Breakfast was great. The beds need to be replaced and house keeping should consider dusting the wood headboards. The tissue box was empty after we took 1 tissue out of it. Found a few random hairs in the bathroom that grossed me out a bit. The thermostat doesn’t work too well either. It has a hard time regulating the temp we set it at. Pillows weren’t comfortable and the bed kept shifting away from the headboard. We stayed for 3 nights. I would check out other places before staying here.
Stayed 3 nights in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Dear Guest, Thank you for your feedback. I am happy to hear that the staff made your stay more enjoyable. I sincerely apologize for the issues with your room and will address with my team. We hope to see you again in the near future.

10/10 Excellent

Ken

Nice place
Stayed 1 night in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Thank you for staying with us!

6/10 Okay

Leah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could Be Better
Shower curtain was filthy created an awful odor, small refrigerator smelled like fish, filthy under the beds with trash leftover from previous visits.
Stayed 3 nights in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Dear Leah, Thank you for your review. I am sincerely sorry for the issues you encountered during your stay with us. I have spoken to my team and can assure you this will not happen again. We hope to see you again when back in Annapolis.

8/10 Good

Matthew

Stayed 1 night in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Thank you for staying with us!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hire more help
Staff is very friendly, helpful and hotel is understaffed.
Stayed 7 nights in Aug 2023
Response from Kristy Kryger on 7 Sept 2023
Dear Anne, I am happy that you enjoyed your stay and the team. We hope to see you again in the near future.