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Response from Rica, Regional Sales Director on 1 Apr 2024
Dear Sprigena,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day. We hope to see you again soon!
This was our third stay at this hotel.
Each time it gets better.
It’s nice and clean and the staff is very friendly.
Will definitely keep coming here.
Bonnie
Stayed 1 night in Mar 2024
Response from HSS on 18 Mar 2024
Thank you for your positive feedback we appreciate you staying with us and will continue to improve our standards.
6/10 Okay
Dean
Travelled with family
17 Mar 2024
This isn’t a nice hotel. Of that, evidence abounds: chipped furniture, frayed carpet, thrift store bedside lamp. A pervasive smell of cream of wheat. The breakfast consists of coffee, packaged oatmeal, off-brand honeybuns, and granola bars. A sign glued to the vent-a-hood reminds guests to open their windows when cooking.
And yet, during my morning stroll to the honeybun cabinet I was reminded that there are families and children who call this home on a weekly to monthly basis.
This isn’t a “nice” hotel. And $88 per night seems high. But it is dry, safe, and relatively clean. The shower worked well and the beds were soft. In the end, the sparse amenities are offset by a heaping share of reality and a reminder to be grateful for what I have and mindful of what others lack.
Dean
Stayed 1 night in Mar 2024
Response from HSS on 18 Mar 2024
Thank you for your feedback we appreciate your comments and will be sure to share with the team. I hope that you will come back to visit us after the renovation so that you can enjoy our new amenities.
Dusty room, and unfinished remodeling in the room. No hot water for two days. Very low water pressure. No in room coffee maker. Requested one from.front desk, but it was broken.
Eric
Stayed 2 nights in Mar 2024
Response from HSS on 17 Mar 2024
Hello, I am sorry for your inconvenience. I do understand that while we are going thru renovations and that problems may arise, we have resolved many problems that are brought to us when they happen. I hope that after we have finished that you come and give us another look. Thank you.
the staffing is amazing! but, the only issue i ran into was my first room the shower pressure was HORRIBLE so i had to move rooms.
Keiowna
Stayed 3 nights in Feb 2024
Response from HSS on 2 Mar 2024
Hello, I am sorry that your had a poor experience in your first room, but I am glad that you where given another room promptly and I hope you come back after we finish our renovation to see what changes we have made.
6/10 Okay
Robert
24 Feb 2024
Robert
Stayed 1 night in Feb 2024
Response from HSS on 21 Mar 2024
We appreciate your feedback and will share your comments with the team. We will continue to improve our property and hope to see you after renovation so you can enjoy our new amenities.
2/10 Terrible
Kimberly
19 Jan 2024
Kimberly
Stayed 1 night in Jan 2024
Response from HSS on 21 Jan 2024
Thank you for your feedback ,we apologize for not meeting your expectation, we will share with the team your comments. Hope to see you revisit after the renovation ,so that you can enjoy our new amenities.
4/10 Poor
Catherine
Travelled with partner
15 Jan 2024
Liked: Staff & service
We rejected our first room as smoke smelling. 2nd room we couldn’t get heat down from 70. We left at 1:30 am.
Catherine
Stayed 1 night in Jan 2024
Response from HSS on 15 Jan 2024
Thank you for your feedback and we will share you comments with our team. We hope to see you after the renovation so that you can enjoy our new amenities.
6/10 Okay
Robert
13 Jan 2024
Liked: Cleanliness
Robert
Stayed 1 night in Jan 2024
Response from HSS on 13 Jan 2024
Thank you for your feedback we will be sure to share with the team. We hope to see you revisit after the renovation so that you can enjoy our new amenities.
8/10 Good
Meenu
Business traveller
8 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
There is no utensils in the kitchen
Meenu
Stayed 1 night in Jan 2024
Response from HSS on 9 Jan 2024
Thank you for your positive feedback, and will share with our team your comments. We will continue to improve the property, we invite you to come back to stay with us after the renovation and enjoy our new amenities.
8/10 Good
Evan
Travelled with group
15 Dec 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Adequate, convenient location. Average.
This hotel is pretty conveniently located. Lots of shopping and restaurants nearby. Check in was good. The lobby is small and there were "renovations" happening, but only in the form of painting the back stairways, as far as I could tell. The rooms were ok. The kitchenette was very dated and really wasn not well equipped for an extended stay. There were no pots or pans, only plates and bowls for 2 people. There was no coffee maker in the room. The continental breakfast that was called "grab and go" was little more than prepackaged muffins and such, and was very underwhelming. All that said, I had a decent stay for 1 night, but would be disappointed if i was staying more long term.
Evan
Stayed 1 night in Nov 2023
Response from HSS on 16 Dec 2023
Thank you for your feedback ,we will share with the team your comments. After renovation we hope to see you visit again so tat you can enjoy our new amenities.
4/10 Poor
Neal
5 Dec 2023
Disliked: Property conditions & facilities
Neal
Stayed 1 night in Dec 2023
Response from HSS on 7 Dec 2023
Thank you for your feedback we will share your comments with the team. We will continue to make improvements ,after the renovation we hope to see you revisit so that you can enjoy our new upgrades.
6/10 Okay
Jamie
Travelled with family
23 Nov 2023
Liked: Staff & service
Disliked: Amenities
It was okay. Needs significant updating. Breakfast included, was mediocre.
Jamie
Stayed 1 night in Nov 2023
Response from HSS on 3 Dec 2023
Thank you for your feedback we will be sure to share with the team. We look forward in seeing you in the near future after the renovation so that yo can enjoy all new upgrades.
Thank you for your positive feedback, we appreciate you and hope to see you in the near future after renovation so that you can enjoy our new upgrades.
10/10 Excellent
chris
19 Nov 2023
chris
Stayed 1 night in Nov 2023
Response from HSS on 21 Nov 2023
Thank you for your positive feedback ,we appreciate you, and hope to see you in the near future so that you can enjoy our new upgrades.
We appreciate your feedback and apologize for the inconvenience during your stay. Hope to see you in the near future ,after renovation so that you can enjoy our new upgrades.
Thank you for your feedback, we will share your comments with our team. Hope to see you in the future after renovation so that you can enjoy our new upgrades.
2/10 Terrible
Diana, Brunswick
Travelled with group
17 Nov 2023
Disliked: Cleanliness, staff & service, amenities
Price was cheaper than other hotels available for this weekend. Hotel lobby was similar to a local prison reception area. Receptionist clearly wanted to be anywhere but there. The room smelled so strange. Can’t even describe what it was, but it wasn’t pleasant. The bed was surprisingly comfortable, but the metal frame squeezed so terribly that I didn’t want to move.
“Breakfast”. Really? You call this breakfast? A small cabinet had coffee carafes. Hot water for tea was in a coffee carafe so it was disgusting. “Food”? Right. One plastic wrapped honey bun and a few granola bars. No thanks.
Diana
Stayed 1 night in Nov 2023
Response from HSS on 17 Nov 2023
We apologize for not meeting your expectations and appreciate your feedback. We will be share with the team your comments. Hope to see you in the near future after renovation so that you can enjoy the new upgrades.
6/10 Okay
Jose O
14 Nov 2023
Jose O
Stayed 5 nights in Nov 2023
Response from HSS on 16 Nov 2023
Thank you for your feedback ,we will be sure to share your comments with the team. Hope to see you in the near future after renovation so that you will be able to enjoy our new upgrades.
Check in was just fine. The staff are all very nice and friendly. The room is decent but not overly nice. For being a potential extended stay hotel, there is no coffee maker in the room, which I found to be very inconvenient as there is a kitchenette, but nothing to cook with. I did find hair between the blanket and bed sheet. The grab and go breakfast is not great. I paid what I consider to be alot of money for what I got.
Evan
Stayed 1 night in Nov 2023
Response from HSS on 13 Nov 2023
Thank you for your feedback we will be sure to share your comments with the team. We apologize we did not meet your expectations and Hope to see you in the near future after renovation so that you can enjoy our new upgrades.
6/10 Okay
Elizabeth
12 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed in the handicap room was too low to the floor and I could not get out of the bed. I had to drag myself to the bathroom to use the handrail to lift myself up. I ended up sleeping the rest of the night in the chair.
Elizabeth
Stayed 1 night in Nov 2023
Response from HSS on 13 Nov 2023
Thank you for your feedback ,I will be sure to share your comments with the team. We apologize for not meeting your expectation. Hope to see you in the near future after the renovation you can enjoy our new upgrades.
We are so excited to here from you and we appreciate your feedback. Will be sure to share with the team your comments. Hope to see you in the near future after renovations so that you can enjoy our new upgrades.
It’s ok if looking for cheap, no frills. Bring soa
We had been staying because of a lacrosse tournament. We came in and had to wait for someone to show up at the front desk. We kept yelling to see if anybody was around if they were just in the back office. Though the girl was very pleasant once she showed up.
We got into our room, and it stunk of smoke like it had been a smoking room. I didn’t know that you could actually still smoke in a room, but I had to look online to confirm I didn’t order the wrong type of room. I had not messed up my reservation. It just was obviously been smoked in. If the hotel actually reads this, it was room 321.
This place is completely no-frills. It was very clean and it did have no carpeting. The floors were more of a faux wood, but that meant it was actually clean. The bed and the pillows were very comfortable..
The lack of amenities was a bit of an issue. When we stay in a hotel, we expect to be able to shower comfortably with soap and lotion. It doesn’t have to be the best stuff but it’s better than not having anything. I had to give my daughter, my good face cream to use on her legs.
The only good thing was that we didn’t spend a ton of money for the little bit of time we were there, but I will carefully read in the future to know that rooms have proper sanitary needs. Lastly, the sink in the kitchen at dripped the entire night. At one point I had to put a pillow over my head until my husband had the bright idea of just putting a towel in the sink to capture the water drops.
DONNA
Stayed 1 night in Nov 2023
Response from HSS on 7 Nov 2023
We apologize for not meeting your expectations and appreciate your feedback .We will be sure to share your comments with our team. Hope to see you revisit in the near future after renovation, so that you will be able to enjoy our new upgrades.
2/10 Terrible
Stephen
5 Nov 2023
Disliked: Cleanliness
Stephen
Stayed 1 night in Nov 2023
Response from HSS on 6 Nov 2023
We apologize for not meeting your expectation, and will share your comments with the team . Hope to see you in the near future ,after renovation you can come back to enjoy our new upgrades.
10/10 Excellent
Gary
Travelled with family
31 Oct 2023
Liked: Staff & service
Disliked: Amenities
Helpful friendly staff.
Gary
Stayed 2 nights in Oct 2023
Response from HSS on 1 Nov 2023
Thank you for your positive feedback we will be sure to share with the team.
8/10 Good
Bonnie
Travelled with partner
30 Oct 2023
Liked: Cleanliness, staff & service, amenities
This hotel was nice but the refrigerator in the room didn’t work right. The freezer worked for the refrigerator and the refrigerator didn’t work at all. And the shower curtain rod was hanging loose.
But other than that, we really enjoyed our stay. We weren’t really expecting a little kitchenette, so it was a bonus.
The staff was very friendly and accommodating.
Bonnie
Stayed 3 nights in Oct 2023
Response from HSS on 30 Oct 2023
Thank you for your feedback ,we will be sure to share your comments with the team. We will continue to improve our hotel standards. Hope to see you in the near future ,after renovation you can come back to enjoy our new upgrades.
4/10 Poor
Stefanie
30 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was extremely uncomfortable
Stefanie
Stayed 1 night in Oct 2023
Response from HSS on 30 Oct 2023
Thank you for your feedback will be sure to share with the team your comments.
Room wreaked of smoke, enough to set off coughing. Walls are paper thin and loud partying goes on all night in rooms and hallway. At 330am, someone punched the wall about 20 times in a row. Full of long term stay lowlifes.
Jeremy
Stayed 1 night in Oct 2023
Response from HSS on 1 Nov 2023
We apologize for not meeting your expectations, we appreciate your feedback and will be sure to share with the team your comments. Our goal is to continue to improve on hotel Standards and we hope to see you in the near future after renovation where you can enjoy our new upgrades.
Calling the room a “superior suite” is a gross misuse of the word superior. Old, tired, and dingy all describe it better. Four of the lamps didn’t work and the refrigerator looked like it from a junk yard. I only stayed there, because everywhere else was full or outlandishly expensive because of the Navy football game. I go to Annapolis three or four time a year and this was hotel will never see me again.
John
Stayed 2 nights in Oct 2023
Response from HSS on 30 Oct 2023
We apologize for not meeting your expectations ,and we do appreciate your feedback. We will share your comments with the team and continue to improve the hotel standards. Hope to see you in the near future, after renovation so that you may enjoy our new upgrades.
Property is rundown and staff was rude, not accommodating, and wouldn’t provide a room with safety features (bars to hold on to) in the restroom for two people over 85 years old after confirming they would provide an accessible room.
Thomas
Stayed 7 nights in Oct 2023
Response from HSS on 27 Oct 2023
Thank you for your feedback and we will be sure to share with the team your comments. We apologize for not meeting your expectation. We hope to see you in the near future after renovation so that you can enjoy the new upgrades.
This is not as advertised, room was under construction, terrible fresh paint smell, stove top was torn apart and placed in sink, tv did not work, and there was NO breakdast; only a granola bar and weak light coffee. Terrible. I want my money returned!!
Joel
Stayed 1 night in Oct 2023
Response from HSS on 23 Oct 2023
We apologize for not meeting your expectation and appreciate your feed back. We will share with our team your comments and continue to improve our hotel. Hope to see you in the near the future.
I will never stay here again.hotel was full mold all around windows, rooms had horrible smell ,
sandy
Stayed 1 night in Oct 2023
Response from HSS on 23 Oct 2023
We apologize for the inconvenience during your stay and appreciate your feedback ,will be sure to share with team and continue improving the hotel. We hope to see you in the near future after renovation.
Was in town for Business. Hotel was clean and staff was friendly - Orignal Rooms AC was very loud but they changed rooms right away for me. Clean, safe and staff was polite.
Grant
Stayed 5 nights in Oct 2023
Response from HSS on 17 Oct 2023
thank you for your feedback, we hope that you come back by after our renovations to the new look.
Overall it was fine. However, these are the things we noticed that could use improvement. The fridge was dirty, there were no utensils, plates, cups pots and pans in kitchen. The front of bathroom sink counter was falling off. There was a big tear in the carpet. There were no extra blankets or hair dryer. The "breakfast" consisted of coffee, honey buns, cereal bars and oatmeal packs only. No water, juice, fruit, bagels, etc. There was no ice machine or vending machine. Lots of signs that said pardon the mess, so I would hope they are beginning to rehab the whole place.
connie
Stayed 1 night in Oct 2023
Response from HSS on 17 Oct 2023
We apologize for not meeting your expectations, We will share with the team your comments and continue to improve the property.
2/10 Terrible
Heidi
Travelled with family
14 Oct 2023
Disliked: Amenities
This property is overpriced and in very poor condition. We stayed for one evening. The room was dirty and in poor condition. The kitchen has no kitchenware, the linens are old, and the television small and poorly placed. I would only stay here as a last resort.
Heidi
Stayed 1 night in Oct 2023
Response from HSS on 14 Oct 2023
I am sorry for the unconvinced from the renovations. We would like for to come and visit us once we have completed the renovation.
The kitchenette room was neat & clean. No kitchen items in the room (ie plates utensils), although most are available at the front desk. I will pack a small bag for this purpose in the future. Shower pressure & temperature fantastic. Also very nice club chair as well as desk chair. Slept great/mattress perfect. Will definitely stay again.
Ann
Stayed 1 night in Oct 2023
Response from HSS on 14 Oct 2023
Thank you, We are glad to had a pleasant stay and hope to see you again soon.
8/10 Good
Joseph
12 Oct 2023
Joseph
Stayed 1 night in Oct 2023
Response from HSS on 13 Oct 2023
We appreciate your positive feedback ,will be sure to share with the team. Hope to see you revisit soon!.
the staff were "very" ameniable . my age must have shown i needed a disabled room [expedia ] when the staff
met in person they near jumped through hoops to change my room .. [ embarasing as i felt about it ] it was a nice touch an very impressive and professional ,, doing
on the part of the staff,, congrats ,,, good stay ,,,, will again ,, thank you
robert
Stayed 1 night in Oct 2023
Response from HSS on 12 Oct 2023
Thank you for your positive feedback we will share your comments with the team. Hope to see you visit us again!.
We apologize that we did not meet your expectation, we will share with the team. Hope to see you revisit soon.
6/10 Okay
Bruce
9 Oct 2023
Liked: Cleanliness, staff & service
Room was clean and reasonably comfortable. Bed was a bit bumpy. Bring your own toiletries as the shampoo & soap are pretty awful and no conditioner is provided. Towels are thin and they will not be refreshed during a 2 night stay.
Breakfast? 😬 is disappointing at best. Coffee & hot water with packets of instant oatmeal, cheap granola bars and some packaged honey buns. I believe there might have been some hot cocoa packets. No regular cream for coffee, just flavored. Fortunately I had 1/2 & 1/2 in our room that I had bought to have in my iced coffee.
For the price it almost met expectations. But I was expecting at least continental breakfast, not instant oatmeal packets to be made in paper coffee cups when I booked a hotel the advertised breakfast included. Indeed it was- but we went out for breakfast.
Bruce
Stayed 2 nights in Oct 2023
Response from HSS on 10 Oct 2023
We apologize for not meeting your expectations and we do appreciate your feedback ,we will be sure to share your comments with the team. Hope to see you in the near future once our renovation is over.
4/10 Poor
JANAKA
8 Oct 2023
Pretty disappointed with the room amenities. No closet no tea or coffee in the room. Breakfast was grab and go junk. Do not recommend.
JANAKA
Stayed 1 night in Oct 2023
Response from HSS on 8 Oct 2023
We apologize for not meeting your expectation and will share ,your comments with the team. Hope to see you in the near future!
The toilet had hair in it when we arrived and the bathroom sink had whiskers in it from shaving. The bathroom sink and tub had cigarette burn marks all over and there was mold all around the faucet. The place advertised a full kitchen; however, the cabinets were empty. I asked for ice and they said I had to fill the trays in the freezer with water (and wait 3 hours for the ice to form). I asked for a bottle opener and they did not have one. The clerk at the desk opened the bottle with a knife and a scissor. I was afraid she would injure herself. The “breakfast” was granola bars and prepackaged pastries. There was a hole in the curtains. There were peanut shells and prunes on the carpet in the hallway after housekeeping had been by. The bed was comfortable. And there was hot water. Other than that, the facility was far below Hotels.com usual standards. I would cancel a trip to Annapolis before I would ever stay here again.
Verified traveller
Stayed 2 nights in Oct 2023
Response from HSS on 30 Oct 2023
We apologize for not meeting your expectations and appreciate your feedback. We will share your comments with the team . We will continue to improve our hotel standards. Hope to see you in the near future after the renovation so that you can enjoy our new upgrades.
We apologize we did not meet your expectation and appreciate your feedback we will share your comments with the team. I hope to see you in the near future to see our new property.