Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Feb-2015
Good overall. Clean and comfortable. Off the main road--- could use a sign!
Comment from Hotel Management
12-Mar-2015 by Shannon B., Hotel Management
Thank you for choosing our hotel for your stay in Ann Arbor and for taking time to post a review. I'm glad that you found everything to be comfortable. Please come back and stay with us anytime you are in the area! Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveller

One night stay

Posted 26-Jan-2015
Was a very pleasant stay. Only thing I would critique was the fact that at 9am housekeeping knocked 3 straight times on my door. Probably my fault since I didn't use the door handle sign but annoying nonetheless. Definitely would go there again if in the area.
Comment from Hotel Management
12-Mar-2015 by Shannon B., Hotel Management
Thank you for your review and for choosing our hotels for your recent stay in Ann Arbor. I apologize that housekeeping knocked on your door before you were ready, and I will be sure to pass those comments on to them. We look forward to having you stay with us again anytime you are in the area. Warm Regards, Shannon B., Director of Sales
5 out of 5
Recommended
for Families
by A verified traveller

Good value, great staff!

Posted 15-Jan-2015
Pros: Clean, convenient location and, as mentioned, professional, courteous staff. Great value at any price.
Cons: Give me more time to think about it. Nothing comes to mind.
Location: We were only there for 24-hours. Great access to U of M, major highways and just a couple miles from the very interesting business center.
We got to our room after a friendly, efficient check-in and discover a very minor but distracting problem with the plumbing. We were debating even mentioning it when the phone front desk called just to check if everything was OK. We mentioned the issue and, since, the maintenance staff had gone for the day, "Kim" not only insisted that we move across the hall to a different room, she delivered the room key cards and vouchers for a drink in the lounge for our troubles. The entire staff was courteous, friendly and consummately accommodating. Our visit to Ann Arbor was affectedly quite positively by the hospitality. We will be back. And we will stay at the Holiday Inn & Suites.
Comment from Hotel Management
26-Jan-2015 by Shannon, Hotel Management
Thank you for your recent review and your wonderful comments about our hotel. I apologize that there was a plumbing issue with your first room, but I'm happy to hear that Kim took care of the situation and got you into another room very quickly. We look forward to having you as our guest again in the future. Warm Regards, Shannon B., Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2015
Pros: Very nice pool/spa!
Cons: The air quality was very dry.
Very dry air and the breakfast was additional cost.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

stay

Posted 28-Dec-2014 on Hotels.com
Was there for surgery. Checked in at 4:30 p.m.. and was gone by 4:45 a.m. Saw no one and very quiet. Room at very end of hall on 5th floor... didn't like that much, but other than that, fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2014
The bed is very comfortable. Great location, near the braidwood mall. The breakfast is unitil 11 am in the morning. Large room. Very nice to stay
Comment from Hotel Management
03-Dec-2014 by Shannon, Hotel Management
Thank you for your recent review. I'm glad that you found everything to be satisfactory during your stay, and we look forward to having you as our guest again in the future! Regards, Shannon B., Director of Sales
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 京都

ミシガン大学で開かれた研究会に参加する際に利用させていただきました。

Posted 21-Oct-2014
Pros: 受付の方の親切な対応と笑顔
Cons: 特にありません
Location: ミシガン大学に近い
4日間、ほとんど寝るだけの使用でしたが、受付の方はいつも笑顔で挨拶してくださいました。部屋は清潔で清掃は行き届いていたと思います。また空港へのタクシーを予約していただきましたが、丁寧に対応していただき大変助かりました。気持ち良く過ごすことができました。
5 out of 5
Recommended
for Families
by A verified traveller

Excellent staff

Posted 09-Oct-2014 on Hotels.com
Excellent, excellent service!! Super friendly, helpful staff, tasty breakfast, clean hotel. Furnishings do need a little updating, but I'd rather stay here than a more modern hotel because of such friendly, helpful people.
Comment from Hotel Management
07-Feb-2015 by Shannon, Hotel Management
Thank you for your wonderful comments! We feel that we have the best staff as well, so I'm happy to see that our efforts to find the right people have paid off in our service to you. Please come back and stay with us next time you are in the area! Warm Regards, Shannon B., Director of Sales
5 out of 5
Recommended
for Everyone
by A verified travellerfrom IL

Wonderful hotel close to the mall!

Posted 16-Sep-2014
The suite was more than we expected... It was a huge room. It was nice to watch tv on the couch and chair; with another tv in the bedroom... Love that there was a fridge and microwave. The bathroom was the best part. The jacuzzi tub was wonderful!
Comment from Hotel Management
23-Sep-2014 by Shannon, Hotel Management
Dear Heather, Thank you for your wonderful review of our hotel! I'm happy that you were able to enjoy all of the features of your room and that it all added up to you having a wonderful stay. We look forward to seeing you again next time you are in Ann Arbor! Sincerely, Shannon B., Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice location for UM games

Posted 15-Sep-2014
Wife & I loved the stay ate out went to game, had friends visit. Great experience
Comment from Hotel Management
23-Sep-2014 by Shannon, Hotel Management
Thank you for your comment! I'm happy to hear that everything went well during your trip to Ann Arbor for the game. We look forward to having the opportunity to be of service again in the future! Sincerely, Shannon B., Director of Sales