Reception

Reviews of Malmaison Dundee

4 out of 5
Malmaison Dundee
44 Whitehall Crescent, Dundee, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Malmaison Dundee on 25 Feb 2024
Thanks for taking the time to leave your feedback. Your feedback is important to us to continue to improve our standards and service, we hope to welcome you again soon

10/10 Excellent

Alan

Stayed 3 nights in Jan 2024
Response from Reception on 30 Jan 2024
Thanks for taking the time to leave such a fantastic review. We are delighted you had such a wonderful stay with us here at Mal Dundee and our team here made your stay that bit extra special. We do hope to welcome you soon here at Mal Dundee. Kind Regards,

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Property conditions & facilities
The room was very dark even with all the lamps on, I should have asked for an accessible room as this room had a bath with shower over it no use as am disabled, used a disability scooter so you would think that the receptionists would have said room was not accessible, there was only 1 chair in the room so one of us had to sit on bed, the bed was very uncomfortable pillow the same we did ask for other pillows but they were as bad as the first lot, thankfully we only live 45 mins away so we went home a day early
Stayed 3 nights in Dec 2023
Response from Reception on 29 Dec 2023
Good evening Kathleen, Thanks for taking the time to leave this feedback. I apologise on this occasion you did not receive our normal standards of service and please be assured I will pass this feedback along to the relevant managers. If you would like to discuss this further please feel free to drop me an email on receptionmgr.dundee@malmaison.com. Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on 29 Dec 2023
Thanks for taking the time to leave your feedback. We are delighted you had a lovely stay.

10/10 Excellent

Gillian

Stayed 1 night in Dec 2023
Response from Malmaison Dundee on 16 Dec 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location
Stayed 1 night in Dec 2023
Response from Malmaison Dundee on 16 Dec 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

6/10 Okay

Liam

Eh it was fine.
Stayed 1 night in Dec 2023
Response from Reception on 9 Dec 2023
Thanks for taking the time to leave your feedback, we are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Reception on 9 Dec 2023
Thanks for taking the time to leave your feedback, we are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Rich

Stayed 1 night in Dec 2023
Response from Reception on 9 Dec 2023
Thanks for taking the time to leave your feedback, we are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Merritt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right across the street from the train station and the V&A Museum is close too.
Stayed 1 night in Nov 2023
Response from Malmaison Dundee on 30 Nov 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Reception on 21 Dec 2023
Thanks for taking the time to leave your feedback, we are delighted you had a lovely stay and hope to see you again soon.

6/10 Okay

Tadi

Stayed 2 nights in Nov 2023
Response from Malmaison Dundee on 16 Dec 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

6/10 Okay

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is very close to the station and the city centre. The rooms are a little tatty and it’s hard to get the temperature right as it is set to auto by the main service. The half board option was rather deceiving as the staff did not know what was included and what was a surcharge however each night regardless of what we ordered the bill always came to over £110!! And when we chose to eat out they still charge £70.00 for nothing yet the allowance we were told is £50.00
Stayed 3 nights in Nov 2023
Response from Reception on 28 Nov 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Friendly staff and great service. Nice room. Good food and variety. Close to City Centre.
Stayed 1 night in Nov 2023
Response from Reception on 15 Nov 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception on 15 Nov 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

10/10 Excellent

avril

Stayed 1 night in Nov 2023
Response from Reception on 9 Dec 2023
Thanks for taking the time to leave your feedback, we are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

H

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 15 Nov 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve our standards and guest experience. We do hope to welcome you back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent; friendly checkin and offered an upgrade to suite. Room was brilliant and very relaxing.
Stayed 1 night in Nov 2023
Response from Reception on 10 Nov 2023
Thanks for taking the time to leave your feedback. I am delighted you had a lovely stay and hope to see you again soon.

10/10 Excellent

Jasmine

Stayed 1 night in Oct 2023
Response from Reception on 2 Nov 2023
Thanks for taking the time to leave such a lovely review. We hope to see you again soon.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great , room was comfortable
Stayed 2 nights in Oct 2023
Response from Reception on 29 Oct 2023
Thanks for taking the time to leave such lovely feedback, we hope to welcome you again soon.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Reception on 29 Oct 2023
Thanks for taking the time to leave such lovely feedback, we hope to welcome you again soon.

8/10 Good

KATHRYN

Stayed 1 night in Oct 2023
Response from Reception on 29 Oct 2023
Thanks for taking the time to leave such lovely feedback, we hope to welcome you again soon.

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place to stay
Lovely hotel Staff v good Location fab
Stayed 2 nights in Oct 2023
Response from Reception on 29 Oct 2023
Thanks for taking the time to leave such lovely feedback, we hope to welcome you again soon.

8/10 Good

mark

Business traveller
Liked: Room comfort
Basic hotel but comfortable
Basic hotel.. no view from the window... Bed comfortable.. Room basic but acceptable... I didn't eat here nor use their WiFi.. If cheap enough book but only if cheap and you are not expecting anything special..
Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Thanks for taking the time to leave your feedback, we hope to welcome you again soon.

10/10 Excellent

Audrey

Travelled with partner
Absolutely fantastic stay. Breakfast was excellent but unfortunately no tea or coffee available as machine was broken. Would stay again in a heartbeat and definitely recommend.
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Thanks for taking the time to leave your feedback, your feedback helps us to continue to improve our standards and we hope you join us again soon.

6/10 Okay

Denis

Travelled with partner
The Malmaison brand is beginning to look tired The kitchen is erratic with a mix of good dishes and others I returned to the kitchen. When reordering I did not get exactly what I asked for The staff were receptive to feed back and tried to address the issues in the kitchen.
Stayed 2 nights in Oct 2023
Response from Reception on 15 Oct 2023
Thanks for taking the time to leave your feedback, your feedback helps us to continue to improve our standards and we hope you join us again soon.

8/10 Good

Brenda

Travelled with family
We were given a disabled room, despite not asking or requiring it. As a result there were large areas of the room which were vacant of furniture. There was nothing to stand your personal items in the bathroom. No lounge/armchair available in the room. We had room service and had to sit on the bed! Apart from those niggles we would stay again.
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Thanks for taking the time to leave your feedback, your feedback helps us to continue to improve our standards and we hope you join us again soon.

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Amenities
Shame as I thought this Hotel was in a different league. Small room, great view of the corner of the room opposite. No bottled water in the room. Poor service at the bar.
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Thanks for taking the time to leave your feedback, your feedback helps us to continue to improve our standards and we hope you join us again soon.

10/10 Excellent

Ian, Mount Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning building
Stayed 1 night in Oct 2023
Response from Reception on 6 Oct 2023
thanks for taking the time to leave your feedback, we hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on 6 Oct 2023
thanks for taking the time to leave your feedback, we hope to see you again soon.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Very much in line with what we had hoped for.
Stayed 1 night in Sep 2023
Response from Reception on 6 Oct 2023
thanks for taking the time to leave your feedback, we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Brill. Staff great, food great, room great. Good stay - thanks!
Stayed 2 nights in Sep 2023
Response from Reception on 27 Sept 2023
Thanks for taking the time to leave your feedback, we hope to see you again soon.

10/10 Excellent

Irene

Travelled with family
Bed was very comfortable and room lovely and warm
Stayed 4 nights in Sep 2023
Response from Reception on 22 Sept 2023
Thanks for taking time to leave your feedback, We are delighted you had such a lovely stay and cannot wait to welcome you backs soon.

10/10 Excellent

Iona

Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Thanks for taking time to leave your feedback, We are delighted you had such a lovely stay and cannot wait to welcome you backs soon.

10/10 Excellent

Craig

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Signature Suite
A favourite venue of ours but disappointed to have paid for the signature suite only to find it smelled of cigarette smoke. A cleaner was sent and got rid at least for a bit but had the same problem in the morning. Hotel gave us a complimentary breakfast which was nice but given it was our wedding anniversary the suite was the main attraction for us and we were left disappointed. Staff were excellent though it has to be said
Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Thanks for taking time to leave your feedback, We are delighted you had such a lovely stay and cannot wait to welcome you backs soon.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Thanks for taking time to leave your feedback, We are delighted you had such a lovely stay and cannot wait to welcome you backs soon.

10/10 Excellent

Iain

Stayed 1 night in Sep 2023
Response from Reception on 11 Oct 2023
Thanks for taking the time to leave your feedback, we hope to see you again soon.

8/10 Good

Iain

Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Thanks for taking time to leave your feedback, We are delighted you had such a lovely stay and cannot wait to welcome you backs soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location
Great breakfast, good location. Decor bit tired and not a particularly comfortable room. Good service from staff.
Stayed 1 night in Sep 2023
Response from Reception on 13 Sept 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Weekend away
Stayed 2 nights in Sep 2023
Response from Reception on 13 Sept 2023
Thanks for taking the time to leave your feedback, your feedback is vital to help us improve.

8/10 Good

Jannetta

Stayed 1 night in Sep 2023
Response from Reception on 8 Sept 2023
Thanks for taking the time to review us, we hope to see you again soon.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Scott on 5 Sept 2023
Thanks for taking the time to leave your feedback, we are delighted you had such a lovely stay and hope to welcome you back with us soon

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed friendly staff attitudes
Stayed 1 night in Aug 2023
Response from Reception on 30 Aug 2023
Thanks for taking the time to leave your feedback, I am delighted you had a lovely stay.

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice looking hotel in a good central location. Decor is a bit worn and could use an update. Staff for friendly and efficient.
Stayed 1 night in Aug 2023
Response from Reception on 26 Aug 2023
Thanks for taking the time to leave your feedback, we are delighted you had such a lovely stay and hope to see you soon.

10/10 Excellent

Lindsay

Travelled with family
Liked: Amenities, property conditions & facilities
Lovely friendly staff & conveniently positioned.
Stayed 1 night in Aug 2023
Response from Reception on 22 Aug 2023
Thanks for taking the time to leave your feedback, I am glad you had a lovely stay.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dundee Visit
Fantastic, no hassle stay. Fab room, great view and very clean with everything we needed. Definitely go back
Stayed 1 night in Aug 2023
Response from Reception on 17 Aug 2023
Thanks for taking the time to leave a review, I am delighted you had such a great experience.

6/10 Okay

David

Stayed 1 night in Aug 2023
Response from Reception on 15 Aug 2023
Thanks for taking the time to leave your feedback.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade to a junior suite made the stay that much better. Excellent hotel in every way.
Stayed 1 night in Jul 2023
Response from Reception on 10 Aug 2023
Thanks for taking the time to leave such lovely feedback, we hope to see you again soon.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception on 10 Aug 2023
Thanks for taking the time to leave such lovely feedback, we hope to see you again soon.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located as we were travelling by train. Last time we were here we drove and had difficulty parking. Couple of minutes walk from station and V&A. Room spacious and comfortable, but over-bath shower awkward for elderly guests.
Stayed 2 nights in Aug 2023
Response from Reception on 10 Aug 2023
Thanks for taking the time to leave such lovely feedback, we hope to see you again soon.