"Perfect home base in Angra/best hotel property to stay at in Terceira"
It's not a four seasons so don't expect that. With that said, some reviews on trip advisor for this property are way too harsh. The place is quite nice, deserving of its 4 star rating in the Azores. It might be a 3 star in Canada but there it's a 4 & it's fine. The staff is great, they'll do anything to help you, the wellness centre is great, the grounds are beautiful & well kept, the buffet breakfast that is included daily is just fine & if you have travelled in Europe before then you'll know your room will have 2 twin beds vs a king or queen (like in Canada/US). The hotel has 4 rooms with double beds & all the rest have 2 twins you can push together. All in all, have reasonable expectations & Hotel Do Caracol will probably exceed them.
Stayed two nights here. Room smaller for American standards, but there was adeqexcellent locationuate space. The bed and bathroom looked extremely clean, but the carpet needed to be vacuumed. Excellent location. A room with the view of the garden was really relaxing and charming. I would stay here again.
"Attractive hotel - Certain things could be better"
We stayed in the Pousada de Angra do Heroismo - Forte Sao Sebastiao for a week at the beginning of August.
Our room was lovely. It was nicely decorated throughout and the beds were very comfy, However, it was VERY noisy. We were in the old part of the hotel and could hear every move of the people in the room above us, this meant that every morning we were woken at 7.30 am with them getting ready for the day ahead.
The reception staff were welcoming and helpful with a good level of English. However, throughout the hotel there seemed to be a general lack of staff. The bar never had anyone there and you had to ring through to reception if you wanted a drink. In the restaurant service was quite slow, we left on a couple of occasions as we waited too long to get served.
Breakfast, little choice.
The food in the restaurant was a bit hit and miss, e.g. clams delicious, cod tasteless & watery. The bar menu was good and inexpensive. Room service available.
The hotel is in a beautiful setting and has lovely views. It was a short walk to the harbour and into the town centre.
The pool area was small but lovely and had great views. The hotel itself is very interesting to explore It is in an old fort with many viewing points, giving fantastic 180 degree views of Angra and the Goat Islets.
All in all we enjoyed our stay however, certain things could be better.
"Charming and quaint with great personal service!"
My wife and I stayed at Quinta Das Merces for 3 days in April 2011 while on our honeymoon. Especially in comparison to the other place we stayed, a larger chain hotel on Sao Miguel, this place has so much character and charm. The 17th century manor house has been turned into a comfortable B&B, plus there's lots to explore around the grounds. Alcino, the proprietor, is very friendly and kind. He helped us plan our touring around Terceira, recommended places to eat, and made our stay incredibly enjoyable. There's tons to see around the island, but after a day of exploring its great to come back to the friendly atmosphere and idyllic scenery at Quinta Das Merces.
The location is just off the main coastal road in between Angra do Heroismo and Sao Mateus. Its a significant walk into either of these towns, although the bus runs regularly past the hotel entrance and with our rental car we had no difficulty getting around. If you're driving, be forewarned that the entrance comes up FAST around a corner, but the sign is large and obvious so you'll know when you're there.
Our only complaint about our room was that it was consistently a little bit damp. Obviously this is just part of the deal considering how old the building is, and leaving the windows open solves the problem.
Overall a fantastic experience, and I highly recommend Quinta das Merces to anyone!
Phil from Boston, MA
If you are looking for a unique natural setting for a quiet and relaxing Azores holiday , together with the best facilities …More
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