Front of property

Reviews of Ona Dorada el Tarter

Ona Dorada el Tarter
Carretera de Ransol, s/n, Ransol

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 150 reviews" "
Rating 8 - Good. 69 out of 150 reviews" "
Rating 6 - Okay. 13 out of 150 reviews" "
Rating 4 - Poor. 4 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lubos

Travelled with family
Liked: Cleanliness
Good accommodation but very hard accessible
Room was ok for our 2 nights, but would be small for longer stay of 4 persons. The biggest problem was access, we could not park near and even if we would have that opportunity, it would still mean to take all our baggage via 2 elevators plus stairs as it is built in steep hill. Receptionist was very friendly and went down to wait for us, otherwise we would not find it.
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi! We're so grateful you took the time to share your thoughts with us We're glad to hear that you found our room suitable for your 2-night stay and that our friendly receptionist was helpful. However, we understand that the access to the apartment was a bit challenging due to the steep hill and parking situation. Our location in the mountains does come with some unique challenges, but we hope the beautiful surroundings made up for it.We appreciate your feedback and will take it into consideration for future improvements. We hope you enjoyed your time skiing and exploring the nearby restaurants and leisure center!It would be great to welcome you back for an even better stay.All the best,

10/10 Excellent

Antonio

Liked: Cleanliness, room comfort
Great place to stay for a ski trip
Great location, 2 min drive from the ski resort or 15 min walk. Room/apartment was great, with terrace and beautiful views, wish I had stayed longer
Stayed 1 night in Jan 2022

8/10 Good

Nizam

Travelled with family
Liked: Cleanliness, room comfort
Wrong information.
No problems with the property. The Hotels.com confirmation, however, was misleading. Your booking confirmation said that check in was from 7:00 pm and that check out was at 9:00 am. This was wrong. These times actually refer to the hours that reception is manned. Check in is actually from 2:00 pm andcheck out at 11:00 am. I have brought the error to the notice of the property management.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D location was ideal as it was only a short distance to d ski slopes up on a hill so the views made it amazing
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Great place to enjoy with family
Great place to enjoy with family. We had a mountain view room which is super nice.
Stayed 2 nights in Aug 2018

8/10 Good

Katherine

Beautiful views good facilities.
Stayed 1 night in Aug 2018

8/10 Good

Papi, Deeping

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable Ski Apartment
Strangely for a ski apartment the resort was perched on a mountain side & could have been hard to find had we not got rather lucky spotting the one small sign on the main road. The reception wasn't open on the day of our arrival but the key had been left in a letter box; this arrangement was fine in summer but could be problematic on a dark winter day. There was no catering on site although the hotel across the road had a small pleasant bar. Our room/apartment was spacious & comfortable although there had obviously been some trouble: there was water staining to the ceiling, a radiator was leaking and we were a bit shocked at the yellow bathwater. I imagine with was a temporary problem following a repair but my wife wasn't very impressed. Overall, a nice location & an apartment that would have been very good had it been tidied up a bit.
Stayed 1 night in Aug 2017

10/10 Excellent

Ian, Cumbria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff excellent. Great housekeeping daily as required. Good comfy apartment with balcony and great views.

8/10 Good

Keith, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value accommodation, close to the El Tarter ski lifts. Cozy and comfortable, it is a pleasant base to return after a tiring day on the slopes, with great views over the valley and hills.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Not ski in, ski out, but 10min walk either way up a steep hill to slopes and a fantastic shop, €4.50 for six pack beer, €2.98 for red wine. Lovely, helpful staff at hotel. Great restaurant on site, €8.00 for pizza, €18.50 for enormous steak. Buffet at hotel next door, €12.

6/10 Okay

valery, Mooloolaba

overnight stop, maybe
all is good, but hard to find, parking on the street, internet not free, do direct lift to the apartments

8/10 Good

Darlene, Berkeley, California

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Bargain Off-Season
Nice roomy apartment for the four of us off-season. The price was unbelievable for the size of the apartment! A nice quiet area with lots of hiking nearby. The restaurant was quite nice; but there are no decent grocery stores nearby.

8/10 Good

nutty professor

Liked: Cleanliness, staff & service, room comfort
Wonderful Stay
Very helpful staff, gave us a room next to the lift, as we were on the 6th floor. amazing views. really enjoyed the welcome pack, thank you.

6/10 Okay

Cricketing father

Liked: Cleanliness
Good value but challenge
Finding is not easy, and street parking (only available) means carrying bags up many steps to reach the subject property. Reception clearly does not open for all stated hours, making check in challenging until envelope with key found in mail box. No available staff means inability to get wifi code. Room pleasant and nice touches in fridge and available facilities. If using convertible sofa for children's sleeping, curtain is inadequate in lounge to keep light out, and double ded in bedroom was very small and uncomfortable. Views of mountains restricted, so not a mitigant for many rooms. Housekeepers thus create nice touches in restricting rooms, but overall needs to be looked at as providing value as quick stopover......could not have done more than one night. Also confusion re payment, as while confirmation says paid, reception insists that they do not process payment as they wait to give clients choice if card or cash.......leaving confusion as to whether you are paying twice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Our family stayed in this hotel 5 days. That was very good staying. We had very late check-in and thankfully other reviews I knew about green box over reception desk with the room keys )) In the morning we found out that microwave oven doesn't work, but when we came back from ski slopes oven was changed. In the room we very liked panoramic window with mountains view.

8/10 Good

mike, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel in Brilliant location
Ignore any negative reviews, yes it is up a hill but its not that bad! we walked every night down to the restaurants and took around ten minutes! Its even closer to the Lift car parks for skiing! Ideal location, quiet, clean and nice people and staff. Very spacious and comfy apartments. Most people travelling and staying at this hotel will have a car which does make things very handy but not a total necessity if you buy a locker next to the lifts! Loads of space for parking on the road. We had both and had a brill stay! Oh and the Skiing is amazing!

8/10 Good

Henry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, good location, car essential
Great value apartment complex with some nice touches (orange juice, water, milk, tea are provided on arrival) and a decent level of service (apartments are cleaned daily, reception friendly, wifi available for 5 eur a day). Parking on the road in front never a problem and El tarter ski lifts are a 2 minute drive away next to a massive (free) car park. The only problem I have with the place is the very steep trek up hill / up steps from the road (aprox 4-5 storeys) to get to reception, which is heavy going with luggage.

8/10 Good

Jenny, Sacramento,Ca

Liked: Cleanliness, property conditions & facilities, room comfort
It turned out ok
Thanksfully I read reviews from other hotels.com visiters. We were able to find the hotel very easy. Although there is parking available under the hotel in a garage we were unaware of. We just parked our car on the street. There were so many stairs we left our bags in the car and only took what we needed into our room. Upon arriving, the receptionist was away tending to her children. We had no idea how to get into our room, where our keys were, or which room was ours. Thanksfully, a kind Scottish couple saw our perplexed looks. They told me that the keys were left in the mailbox for those who arrived late or when the receptionist was away. They invited us in for a drink and the rest of the stay was superb. The room was very comfortable and large and the few from the window of the mountains and fall colors was wonderful. I would probably skip Andorra in the future. We did not find the Principality all that interestin. I would have just stayed in France if I had known. BUT, the hotel was very comfortable once all the details were worked out. The next morning I found the receptionist charming and attentive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
club la dorada el tarter
the apartment was nice and clean, kitchen well equiped, staff very friendly and helpful. The only disadvantage is location, we were told it was the walking distance from El tarter, but we were driving so we didn't try, but it looked a bit far. I wouldn't recommend to anyone who doesn't have a car there, but overall very good place to stay.

8/10 Good

Kiira

Liked: Cleanliness, room comfort
Volveriamos
El primer cuarto tenia mucho olor a construccion, tuvimos que pedir que nos cambien de cuarto, y lo hicieron sin problema
Stayed 3 nights in Dec 2023
Response from Ona Dorada El Tarter Aparthotel on 28 Dec 2023
¡Hola Kiira!Muchas gracias por tomarte el tiempo de escribir una reseña sobre tu estancia en nuestro apartamento.Nos alegra que después de la situación inicial con el olor, hayas quedado satisfecha con el cambio de cuarto. En Ona Dorada El Tarter, nos esforzamos por resolver cualquier inconveniente rápidamente para asegurar la comodidad de nuestros huéspedes. Lamentamos que el primer apartamento no cumpliera con tus expectativas iniciales, pero nos reconforta saber que pudimos solucionarlo para ti.Esperamos que decidas volver a visitarnos en el futuro.¡Hasta pronto!Ona Dorada El Tarter Aparthotel

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Très bien, accueil chaleureux, appartement propre et calme, tout à disposition dans l'appartement. Attention : peu de choix pour se restaurer à pied autour du logement en été.
Stayed 2 nights in Aug 2023
Response from Ona Dorada El Tarter Aparthotel on 31 Oct 2023
Bonjour Céline et merci pour votre retour. Nous sommes ravis de savoir que vous avez apprécié l'accueil chaleureux, la propreté et le calme de notre appartement. Nous mettons tout en œuvre pour que nos clients se sentent comme chez eux et passent un agréable séjour.La situation de notre appartement en montagne offre un cadre exceptionnel, mais il est vrai que cela peut limiter les options de restauration à distance de marche. N'hésitez pas à demander des conseils à notre équipe lors de votre prochain séjour, nous serons ravis de vous orienter vers les meilleures adresses aux alentours.Nous espérons vou accueillir à nouveau très vite pour un séjour au top.À très bientôt ! Ona Dorada El Tarter Aparthotel

10/10 Excellent

Pierre

Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023
Response from Ona Dorada El Tarter Aparthotel on 31 Oct 2023
Salut Pierre !Merci d'avoir pris le temps de nous faire ce retour. Nous sommes contents que tu aies apprécié ton séjour !Nous te disons à très bientôt !Ona Dorada El Tarter Aparthotel

8/10 Good

REID HANNO

Travelled with family
Disliked: Cleanliness
Godt alternativ til rimelig pris
Helt greit leilighetshotel hvis man kjører egen bil. Leiligheten hadde ikke vindu så for å få luft må utgangsdøren stå åpen. Styr unna hotellets garasje anlegget, hvis du ikke ønsker stress, det er trangt!! Kommunalt parkeringshus 150 unna som er billig, hvis man har skipass.
Stayed 3 nights in Feb 2023
Response from Ona Dorada El Tarter Aparthotel on 8 Nov 2023
Hei Hanno, takk for at du delte din opplevelse hos oss.Vi er glade for at du synes leilighetshotellet vårt er et godt alternativ til rimelig pris. Vi beklager at leiligheten din ikke hadde vindu og at du måtte åpne utgangsdøren for å få luft. Vi forstår at det kan være trangt, og vi setter pris på at du deler din erfaring.Takk igjen for tilbakemeldingen, og vi håper å ønske deg velkommen tilbake i fremtiden. Ha en flott dag!Ona Dorada El Tarter Aparthotel

8/10 Good

Corinne

Liked: Cleanliness, room comfort
Le logement était conforme par contre nous avons été déçue de l accueil. Nous avons mal compris les indications reçue et avons rentre notre voiture ds le garage pr accéder à la réception via l ascenseur. La gardienne a au début dit qu'il fallait qu'on attende qune voiture sorte pr sortir aussi alors qu elle avait les clés puis a fait mine qu elle pouvait pas nous louer de parking alors que le parking était vide aux emplacements réservé pour le ona dorada. Vraiment pas agréable!
Stayed 3 nights in Jan 2023
Response from Ona Dorada El Tarter Aparthotel on 21 Nov 2023
Bonjour Corinne et merci pour votre retour.Nous sommes ravis que vous ayez trouvé le logement conforme à vos attentes. En ce qui concerne l'accueil et le malentendu avec le parking, nous sommes désolés pour la confusion et les désagréments que cela a pu causer. Nous allons discuter de cet incident avec notre équipe pour éviter que cela ne se reproduise à l'avenir.Au plaisir de vous recevoir à nouveau, Ona Dorada El Tarter Aparthotel

10/10 Excellent

marina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Apartamento muy especial, y la chica de recepción muy amable en todo momento.
Stayed 2 nights in Jan 2023
Response from Ona Dorada El Tarter Aparthotel on 17 Nov 2023
¡Hola Marina!Gracias por tu agradable reseña.Nos alegra mucho saber que nuestro apartamento te pareció especial y que la atención de nuestra recepcionista fue amable en todo momento. Trabajamos duro para ofrecer a nuestros huéspedes una experiencia agradable y acogedora, y nos complace saber que lo logramos contigo.¡Te esperamos con ilusión en tu próxima visita!Ona Dorada El Tarter Aparthotel

8/10 Good

Juan Manuel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Limpieza
Stayed 2 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
¡Hola Juan Manuel!¡Gracias por tu reseña! Nos alegra mucho que hayas disfrutado su estadía con nosotros. Trabajamos día a día para mejorar y brindar el mejor servicio. Tu reseña nos pone felices, porque significa que lo estamos logrando.¡Saludos!

6/10 Okay

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Viajabamos con una persona movilidad reducida, muy difícil acceso, tendrían avisar no se puede acceder en coche, hay escaleras para llegar a la recepción
Stayed 2 nights in Aug 2022
Response from Guest Experience Ona Hotels on 9 Nov 2022
¡Hola!Gracias por dejarnos una tan buena reseña. Esta calificación indica que nuestro trabajo duro y ganas de brindar el mejor servicio dan frutos.¡Esperamos volver a verte! Saludos :)

8/10 Good

Frederic

Travelled with family
Liked: Cleanliness
Ensemble du séjour très correct
Accueil très sympa, problème de cafetière résolu dans la journée, bonne réactivité, canapé-lit peu confortable, il faudrait penser à graisser la porte de la salle de bain ainsi que celle du voisin du dessus !
Stayed 2 nights in Feb 2022

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness
Alojamiento funcional
Las fotos publicadas no se corresponden con el apartamento contratado. Había muchas escaleras, lo cual dificultaba el acceso con el equipaje al apartamento. El televisor no funcionaba. La ubicación con respecto a la estación de Grandvalira es muy buena. Por las noches se oía a los vecinos.
Stayed 5 nights in Feb 2022

8/10 Good

MARIA LOURDES

Stayed 3 nights in Feb 2022

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

María Ángeles

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2021

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Apartamento en muy buenas condiciones
Apartamento en muy buenas condiciones de limpieza y confort, con buenas vistas. Para repetir. El único inconveniente el dejar el coche aparcado en carretera y subir las maletas por cuestas.
Stayed 1 night in Jul 2021

10/10 Excellent

Mahdi

Travelled with group
Liked: Cleanliness, room comfort
Merveilleux
Chambre propre et endroit calme
Stayed 1 night in May 2021

2/10 Terrible

Raul

Travelled with family
Disliked: Cleanliness, room comfort
Casa del terror
Parecía la casa del candemor las sábanas olían a perro la cama era se la guerra y estaba más soldada que mi espalda la calefacción era de adorno no funcionaba
Stayed 1 night in Sep 2020

8/10 Good

Fernando, Quintanar de la Sierra

Liked: Cleanliness, property conditions & facilities, room comfort
En general todo perfecto aunque tener que pagar por el servicio de WI FI hoy en dia no me parece lo mas apropiado siendo que no es todo lo rapido que se desearia, el aparcamiento es algo complicado en los alrededores salvo que pagues la plaza (mas que justa en cuanto al tamaño) a 8€/dia. Solo una puntualizacion urgente a corregir, en el apartamento D23 la cama cruge de una manera que llega a ser insoportable a poco que te muevas, por lo demas la atencion y el servicio perfecto.
Stayed 2 nights in Aug 2019

10/10 Excellent

Sergi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel adorable, très à l'écoute et attentionné. Appartement très propre et fonctionnel. Vue imprenable. Je recommande
Stayed 1 night in Mar 2019

10/10 Excellent

santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuimos en febrero 12 dias con mi Familia.El lugar es precioso, y muy completo, y esta enfrente de la estación de ski. El único inconveniente que tuvimos es que no incluía WIFI, como decide en hotel.com y lo tuvimos que pagar (5 us por dia). Sin embargo con buen criterio, al ver esto, uno de los dueños nos reintegro el dinero. La habitación que nos toco tiene una vista preciosa. Las únicas recomendaciones que haría y le daría importancia son: Para son personas mayores, o con exceso de peso o dificultades para trasladar, no lo recomiendo, ya que hay que subir muchísimas escaleras a la intemperie, empinadas y con el equipaje se dificulta mucho. Y otro tema es el estacionamiento. Normalmente no hay lugar, con lo cual uno tiene que estacionarlo en un park. publico que queda a unos 200metros en bajada, que luego habrá que volver a subir. Fuera de eso, el lugar esta muy bonito y completo.
Stayed 11 nights in Feb 2019

10/10 Excellent

virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour détente
Très beau appartement dommage qu' il faut monter les nombreuses marche pour accéder au logement personnel très agréable et environnement très calme
Stayed 1 night in Jul 2018

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Övernattning
Trevligt bemötande trots sen ankomst. Fanns allt dom behövdes och lite till. Fina vyer.
Stayed 1 night in Jul 2018

4/10 Poor

Patrick

Disliked: Staff & service, property conditions & facilities, room comfort
Un calvaire
Bruyant, VMC ou chaudière nous ne savons pas,mais bruyant. Une chambre sans fenêtre sombre et lugubre. Une vue sur le mur de la maison d’en face a 1,50 metre de la salle de sejour. Electro menager ne fonctionnant pas. Un parking sous terrain payant à 8€ absolument inaccessible au voiture basse ou sportive. Passage si restreint qu’il faut manœuvrer en permanence pour acceder a sa place de parking. Pire....faut le voir pour le croire....rien que le passage d’un etage a un autre est un vrais parcours de manoeuvre. Wifi payante Nous avons déjà loué ailleur a quelques kilomètres de là, moins cher, tout compris, et nettement plus joli. Je déconseille absolument cet appartement.....du moins celui que nous avons loué.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento bien equipado y acogedor, con buenas vistas
Stayed 3 nights in Apr 2018

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nice and clean. Well equipped. Nice welcome kit with coffee, te, milk, butter, jam etc. 3 minutes by car to skilift with free parking. Good supermarket just down the hill. Nice balcony with mountain view and afternoon sun. Free parking in the street. Garage available at an extra charge. Wifi cost extra per day. We enjoyed our stay.

6/10 Okay

Cathari

Liked: Cleanliness
Lyhört
Det var väldigt lyhört, mycket väsen. Rummen var okej. Priset för wi-fi stämde inte med priset på hotels.com. Det var dyrare, sen stämde inte öppettiden heller för receptionen. Det stod 0900 men de öppnade 0930
Stayed 5 nights in Mar 2018

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nosotros hemos estado muy bien..lo único malo que no tenía balcón con vistas a la montaña..a la próxima con balcón y vistas..por lo demás contet@s , y mis niñ@s encatadas 😊
Stayed 1 night in Mar 2018

4/10 Poor

Didier

Liked: Cleanliness
Disliked: Room comfort
Logement agréable de part sa conception mais aucune isolation avec les autres logements .on a l'impression de vivre avec les voisins. De plus une fois le bruit passé c'est la femme de ménage qui chante dans les couloirs .impossible de se reposer .Le lit est inconfortable,alèse en plastique .accueil agréable et logement bien placé.
Stayed 2 nights in Mar 2018