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Reviews of Svenska Design Hotel, Mumbai

4.5 out of 5
Svenska Design Hotel, Mumbai
F-73/74, Oberoi Complex, Off Link Road, Lokhandwala, Mumbai, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 19 out of 84 reviews" "
Rating 8 - Good. 26 out of 84 reviews" "
Rating 6 - Okay. 17 out of 84 reviews" "
Rating 4 - Poor. 8 out of 84 reviews" "
Rating 2 - Terrible. 14 out of 84 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Golam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staying experience was comfortable.
Stayed 2 nights in Feb 2024
Response from Chetan Rajjak on 29 Mar 2024
Dear Mr. Golam,Greetings from Svenska Design Hotels, MumbaiThank you for taking the time to share with us feedback regarding your stay with us at Svenska Design Hotels, Mumbai. It gives us immense pleasure in knowing that you had a comfortable stay with us and absolutely enjoyed the services offered. Our main objective at Svenska Design Hotels, Mumbai is to provide authentic hospitality to all our guests and to help create cherished and long lasting memories. We thank you once again for your encouraging words and look forward to your next visit.Thank you,Best Regards,Chetan RajjakAsst. Front office ManagerSvenska Design Hotels, Mumbai

10/10 Excellent

Golam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location was very convenient for me. Room was clean and neat. Hotel employees was helpful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Poorunsingh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good hotel and nice experience.staff very friendly.very affordable price
Stayed 1 night in Dec 2023

8/10 Good

nadira

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and service was good
Stayed 1 night in Nov 2023

2/10 Terrible

Nishita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tries to add charges for services which you haven’t even used. At the time of check out I was asked to pay 3000 plus rupees when asked for itemised bill receiptionist tried charging for extra bed when my room never had extra bed and then tried charging me for 2 cup of coffees and chips twice..after 30 mins of asking to explain how this charges was added to my bill he said we only owe him 1100 rupees and couldn’t explain how bill went from 3000 plus to 1100
Stayed 2 nights in Nov 2023

2/10 Terrible

Manish

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay at this property.
I stayed in a higher than usual category room. There were mosquitos and flies all around the room and bathroom. I informed the hotel reception but nothing was done about it. The room was not cleaned properly. There was dirt all over the place. There was an electricity issue, twice the lights in the bathroom went off while the lights were on in the room. Despite rectifying it the problem persisted. Overall, very bad stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

MUNISH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Comfortable stay. Staff is extremely courteous and helpful. Breakfast buffet is good. In house guests get a 50% off on dinner buffet which is very good.
Stayed 2 nights in Sep 2023

6/10 Okay

Bronwyn

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed here for two nights. Definitely a 3 Star hotel. Rooms basic. Bedding good but hotel rooms quite old and desk manager pretty ordinary. Tried asking him to book taxi in advance for leaving and was told to book Ola and only just before leaving. He offered to book for us with Ola then. Of course there was a problem as vehicle was too small for 3 people and luggage. Dinner buffet was good
Stayed 2 nights in Jul 2023
Response from Chetan Rajjak on 8 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 Excellent

Veenaben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels MumbaiThank you for your feedback, we are delighted that you had a wonderful experience at Svenska Design Hotels Mumbai. We greatly value receiving warm and positive ratings regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

10/10 Excellent

Veenaben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels MumbaiThank you for your feedback, we are delighted that you had a wonderful experience at Svenska Design Hotels Mumbai. We greatly value receiving warm and positive ratings regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

4/10 Poor

Shruti

Stayed 2 nights in May 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 Terrible

Chanpreet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 Terrible

Dobromir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 Terrible

Amber

Travelled with family
Liked: Staff & service
Check in process was horrible and long because they didn’t have the Expedia confirmation. Was also given the wrong room initially with two small beds instead of one larger bed. After switching rooms several were mosquitoes present in room. Staff is nice but first impression was not pleasant
Stayed 4 nights in Feb 2023
Response from Chetan Rajjak on 5 Mar 2023
Dear Ms. Amber,Greetings from Svenska Design Hotels, MumbaiPlease do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Best Regards,Chetan RajjakAsst. Front Office ManagerSvesnka Design Hotels, Mumbai

6/10 Okay

Sanjay

Stayed 3 nights in Jan 2023
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Rayyan, Hoffman Estates

Liked: Cleanliness, staff & service
The beds are awesomely comfortable and all plugs have US/CAN inlets. The staff is amazingly friendly and helpful. Closest Starbucks and mall/ multiplex is 5min walk from this property and the metro stn is 10min by ric. Some websites like agoda mention it has a gym but it doesn’t, so if you want a workout, make sure you call ahead and check. There are many gyms around including Anytime Fitness. 10min walk. However the WiFi was disappointing. Maybe it was out when I was there (24Jan-29Jan 2023). Be sure you have a data connection else you’d be scrambling for a signal.
Stayed 2 nights in Jan 2023
Response from Chetan Rajjak on 5 Mar 2023
Dear Mr. Rayyan,Greetings from Svenska design hotels, MumbaiIt is truly guests such as yourselves who add stature to our hotels. It is painful to note that your experience was short of our benchmark service delivery and we were unable to curate a positive memory for you. May we assure you that immediate corrective measures basis your feedback have been initiated and the team would request you for another opportunity to showcase hospitality. Warm Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

2/10 Terrible

Manish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Roshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deluxe room was spacious and clean. Could not turn off the AC on the room. Breakfast buffet is nice.
Stayed 1 night in Aug 2022
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Naresh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated and needs upgrading to provide value for money
Stayed 2 nights in Jul 2022
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Ravindra

Liked: Staff & service, room comfort
A Boutique Hotel needs a fresh dressing up !!
The phones/intercom needs replacement. Room service through phone was bad but when they came in person to make up for it - it was very good. Only soft pillows being given - a little stiffer pillows were not available. At the breakfast, the Brown bread was very dry and the size of the bread was much larger than the Toaster so got half of it toasted.
Stayed 2 nights in Jan 2022
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Neelam

Stayed 1 night in Jan 2022
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Svenska - Outstanding Service
The staff was very helpful. Big shout out to Siddhi and Ankit in the restaurant and Nasir, Nilesh and Shreya at the front desk.
Stayed 10 nights in Dec 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Svenska Review
Great hotel in an amazing location. The service is top notch and everything from the check in, breakfast and service was outstanding!! Will definitely be back!
Stayed 1 night in Dec 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

4/10 Poor

Chetan

Disliked: Staff & service, amenities, property conditions & facilities
Unclear on how this hotel is rated as a 5 star hotel, when it has one bar/restaurant, no swimming pool and no gym. It is a 3 star moving towards a 2 star. It has received awards and accolades, but they all seem years old and out of date. The blind in the room was broken, the tv didn’t work (until I called them to fix) and the shower water flooded into to the toilet area if the water power was anything above mid power. The size of the room was decent and I like small size and simplicity of the hotel as a whole. But paying the same price as other genuine 4 star hotels and a couple of 5 stars in the same city, just makes no sense.
Stayed 1 night in Nov 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Amit

Disliked: Staff & service
My views of stay at Swenska Design at Mumbai
It claims to be 5 star but is nowhere near it. Also it was expensive when it comes to value for money.Its rates were almost as high as some of the 5 stars in Mumbai, but the service was nowhere near it. I do not understand the upfront charge of Rs 2000 for the minibar.
Stayed 4 nights in Nov 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Service and cleanliness to be improved
Room condition was not good as per rates
Stayed 3 nights in Nov 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
2-2.5 Stars hotel
Don't go by pictures. The hotel maybe 4-5 stars when they built but this day in Sep 2021 its not maintained. Carpets in the walk outside rooms very very dirty, Safety locker broken, water clogging in the shower, stains in bathroom, Air conditioning control terrible. Room was too cold even when turning OFF the AC. I will rate it a 2.5 hotel. Only good thing is location. Good fast food restaurants around the hotel.
Stayed 5 nights in Sep 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was unable to provide me with the final reciept and bill, which is highly unprofessional All else was ok
Stayed 1 night in Aug 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 Poor

Manish

Business traveller
Disliked: Cleanliness, staff & service
extremely disappointed - not recommended at all
Reception staff Nasir - rude/unprofessional. Food - not upto the mark. Room - had dirt in different parts - cleaning was not done properly. Shower - hot water was not proper. Napkin in the room was not provided and when requested, was given a torn one.
Stayed 3 nights in Jun 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 Terrible

Rupesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud and Unsafe !
We made an error in picking a date as we were traveling from 12 timezones away. We called and asked the booking be moved to the next day. The first level of staff confirmed that she would do it and never happened. Managers kept passing responsibilities to each other and zero action. We ended up loosing that day's payment. When we actually arrived, we found hotel to be very mediocre and unsafe surroundings. The service was OK and breakfast truly was a disappointment.
Stayed 1 night in Jun 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 Excellent

Haroon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Dear Team. I stay in you r hotel.is best lovely service n all tha ks
Stayed 1 night in Jun 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

RAJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I had a wonderful stay at Svenska ,it was a short trip as i had an hospital appointment, the staff were veey cooperative in making my stay comfortable. I will definitely come back again. Room's were clean and covid free sanitized.
Stayed 1 night in Feb 2021
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly, helpful staff, good service. Good breakfast buffet.
Stayed 2 nights in Mar 2020
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 Good

Allan

Business traveller
Liked: Cleanliness, staff & service, room comfort
good location for - good restaurants in the area
i was there on business so the location was good for me - though it is a bit out of town. some good bars and restaurants in the area. the hotel is good, staff are friendly and pleasant. the roof top bar has now closed though they still show that in their advert pictures
Stayed 6 nights in Jan 2020
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Service by the staff is excellent. Food is ok and many options around the hotel. Breakfast is ok. Not many options as it is a small hotel. Have stayed there couple of times in last month, once for work as office is nearby. Would recommend as a base if you need to be close to Andheri, airport and Bandra.
Stayed 1 night in Jan 2020
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff is very attentive to requests or needs. The hotel is spotless and an excellent value.
Stayed 3 nights in Jan 2020
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s centrally located and solves the purpose. The buffet that the hotel restaurant offers is good with a variety of dishes.
Stayed 1 night in Dec 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd class FjjkvcdsbmkjcxzsvnkvczCvbkkkdszxvnklvChjm x
Stayed 1 night in Aug 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service
Comfortable room in good hotel
This hotel was recommended to me by a customer who was nearby. I arrived at 4am in the morning and got a happy face at the reception. Easy check in, comfortable bed in modern room set up. I only slept for 4 hours as I needed to go to meetings but I felt refreshed. buffet breakfast was well stocked and good quality. Will definitely stay here next I come!
Stayed 1 night in Jul 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

6/10 Okay

Priya

Disliked: Staff & service
Common areas were very small / breakfast not good
Stayed 2 nights in May 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Akshay

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 Good

Aditya

Liked: Staff & service
Business Hotel Stay
For a short Business Trip its a really good hotel at a right place. Lots of shops and restaurants at walking distance. Room is spacious with general amenities.
Stayed 1 night in Jan 2019
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The interiors are very nice and the hotel is kept up well. A couple of issues: there are no full length mirrors anywhere in the room, this may not seem like a huge issue, but we were there before a wedding, so getting ready was difficult with only one mirror in the bathroom. Also the hot water never got hot, just warm enough to make the showers bearable. Room service food was also very cold when delivered.
Stayed 1 night in Dec 2018
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

vijendranath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel
Nice cozy place. Pictures shown on site must be from when the property was brand new. Breakfast was sumptous and superb. Staff is extremely courteous.
Stayed 1 night in Oct 2018
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

4/10 Poor

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Over-priced nightmare
-During the 2 nights that I stayed in this hotel, I was unable to get a WiFi signal in my hotel room, the whole entire time. -I was locked out of my room 5 different times, as my key card no longer worked. I had to then go down to the front desk to have my key card recharged. -There was an issue with the key card and the light switches, as the lights would constantly turn themselves off after I was in the room for less than 5 minutes. After this happened at least 6 times, I was told there was a faulty switch, and I was put into another room. - Due to the lack of WiFi signal in the first room I was put into (#504), and the faulty light switches, I was then put into room 101. I had no WiFi signal in that room, either. I was then told I could move to a third room. Are they joking? Why should I move to THREE different rooms when I only stayed there for 2 nights? -The hotel claims that food is available 24 hours, as they have multiple restaurants and bars in the hotel. But, I went down to a restaurant at 5:30 PM and was told I was only able to get a sandwich or pizza, and nothing else. I passed on eating. - I went to the restaurant in the evening, and ordered one Kingfisher beer. They tacked on a 25 rupee service charge. When I pointed out a news article from the Times of India (online) that said the service charge was not required as per Indian government regulations, I was told "So sorry Ma'am" and got a refund of my 25 rupees.
Stayed 2 nights in Aug 2017
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Kamlesh

Liked: Cleanliness
Average hotel. A little run down lobby. Only good for people who have an agenda in the local area.
Stayed 2 nights in Aug 2017
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 Good

Manohar Adiani, Nashville TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel.
The hotel was nice but the breakfast food and service was bad.
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service is very bad unfortunately. No listen the customers needs ...
Response from Chetan Rajjak on 10 Aug 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager