Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom Bad Soden

Schönes Hotel, gute Gastronomie,aber Servicemängel

Posted 13-Apr-2015
Das Hotel liegt ruhig an einem langem Sand-/Kiesstrand. Die Anlage ist in einem guten Zustand. Das Essen, insbesondere in den Themenrestaurants, ist für ein All-Inclusive-Angebot excellent! Aber: Zimmerausstattung und der Zimmerservice insgesamt zeigten deutliche Schwächen. Mal fehlten frische Handtücher, mal war nicht ordentlich geputzt. Insgesamt maximal ein 4-Sterne Hotel!
5 out of 5
for Everyone
by A verified travellerfrom London

Exceeded expectations.

Posted 29-Oct-2014
Very well equipped, tidy, friendly with great food and restaurants. Staff couldn't do enough for you. 5* Only downside, no free wifi :(
5 out of 5
for Families
by A verified traveller

This traveller left a rating score only Posted 29-Oct-2014 on Hotels.com
5 out of 5
for Everyone
by A verified travellerfrom wales

Relaxation and luxury.

Posted 27-Oct-2014
Pros: Everything.
Cons: Inclusive access to spa facilities.
Location: Train to Herssonissos, make sure you get off in the old town for coffee before taking the next train to the port. Bus to Stalis, sandy beach, Knossos.
Such a welcoming hotel. We felt relaxed as soon as we arrived. The whole complex is run immaculately by wonderful staff, who are all very friendly and polite. Our rooms were kept spotlessly clean, with fresh linen and clean towels every day. The fridge was also topped up daily. The beds and bedding were extremely comfortable. The food in the main restaurant was plentiful and exceptionally tasty. We ate at the Italian and Cretan restaurants and had wonderful food on both occasions. We tried the crepes at the pool bar on quite a few occasions and these were divine, followed by the most delicious ice creams! We swam in the sea most days as we prefer to, but the pools were very inviting, even though the water was colder than in the sea! We would have used some of the spa facilities but found them expensive. We feel that the hotel could include the use of the indoor pool, gym and jacuzzi in the cost of the holiday. Entertainment was adequate, we enjoyed what we had. Our evenings started with cocktails on the veranda, overlooking the sea, sometimes catching sight of cruise ships passing by. Followed by a sumptuous, leasurely meal, then a few champagnes to finish off, usually in the company of new found, international friends. All in all a very memorable holiday. Will go again.
4 out of 5
for Everyone
by A verified travellerfrom Château-Thierry

Hotel correct, avec quelques défauts.

Posted 08-Oct-2014
Pros: Bel ensemble hôtelier récent avec plusieurs piscines. Nourriture abondante. Proximité de la mer. Personnel accueillant.
Cons: Apprendre le français. Proposer des activités à l'hôtel. Faire des propositions de sorties. Prévoir navette hôtel/aéroport.
Location: Plages proches de l'hôtel mais aucune activité autour. Véhicule indispensable pour pouvoir bouger et aller faire une visite vers Héraklion et autre
Malgré une arrivée très tardive en taxi pour cause de météo (avion retardé), nous avons été bien accueillis, mais par la seule personne qui parle un peu français! Cet hôtel 5 étoiles Grec très éloigné des activités ne tient pas ses promesses, tant en termes de prestations que d'espaces de détente.
5 out of 5
for Families
by Mariafrom London

Wonderful luxury hotel

Posted 01-Oct-2014 on Hotels.com
Real 5 star hotel with all inclusive. Worth the money you pay! Nice beach, beautiful decor, spacious rooms.
4 out of 5
for Couples
by A verified travellerfrom birmingham, UK

MITSIS usually good anyway but beach really bad

Posted 26-Sep-2014
Pros: It's a MITSIS
Cons: Have a carved joint at evening meal
Location: Nothing to do except walking locally. Taxi to hersonasis 7euros and 5minute ride, but it's like being in blackpool
Very pleasant stay. The decor within the hotel is amazing especially the staircase below the blue domed roof.
4 out of 5
for Families
by A verified travellerfrom Berkshire, UK

Nice hotel at the beach

Posted 19-Aug-2014
Pros: Service, swimming pools, close to the sea.
Cons: Food, wine included into "all inclusive", beer mugs (beer in restaurants and most bars was served in ordinary glasses)
Location: Relatively close to airport and sea port but not in walking distance to restaurants and shops outside of hotel.
Good for family but if you would like to have some actives outside hotel taxi or car rental would be needed. Watersports are available at the beach.
2 out of 5
by A verified travellerfrom paris

Hotel froid

Posted 13-Aug-2014
Nous avons trouve l'hôtel très beau Mais très froid ,aucune ambiance,rien à proximité ,propreté des chambres bâclé ,sol très poussiéreux ,cheveux dans la douche toute la semaine,tous inclus pas moyen d'avoir une bouteille d'eau ,il faut demander sans arrêt des verres d'eau et le soir on s'ennuie à mourir ,même pas envie de s'habiller
4 out of 5
for Everyone
by Janefrom Bristol

Lovely & beautiful - but not quite 5 star....

Posted 29-May-2014
Pros: Lovely rooms, lovely pools and good food - the set up couldn't be faulted in my eyes.
Cons: The staff - although friendly - were just not up to 5 star quality. Slightly annoyed and patronising, they did not go out of their way to help.
This resort is lovely, and the food is good for an all-inclusive...!! I had a nice 5-day stay with my two kids age 13 and 8, and we were happy to be there, but also happy to go home (kids got a little bored).