Ratings based on 580 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
66% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2014
Wifi didn't reach our room but everything else was fine
1 out of 5
by A verified traveller from London

Poor hotel that needs total overhaul

Posted 16-Sep-2014
Cons: Facilities need to be updated, and Breakfast improved.
Location: The hotel is located in a run-down area, but close to local train station and tram stops.
This hotel is run like a hostel with multiple beds in 'double rooms'. The decor is very dated throughout and there are areas of damage that need to be addressed. During the stay the lock on the hotel door stopped working, but was fixed soon after notification. My view was less than desirable.
5 out of 5
Recommended
for Students
by A verified traveller

Posted 08-Aug-2014
Nice hotel. But tv not working. For that money it's very good.
3 out of 5
by A verified traveller from Redlands, California

Average hotel-limited staff and answers.

Posted 04-Aug-2014
Pros: Cost was reasonable.
Cons: Hotel needed work, and more trained and knowledgeable staff for services offered.
Location: Location was within 15 minutes of Amsterdam center and less to Ann Frank's home via transit system which was very reasonable in cost versus taxis.
Hotel is average. Appeared clean, but not kept up, needed work, and staff were not available to answer questions. One staff said breakfast was included in cost so we had breakfast each morning, and at checkout they charged us $43 for breakfasts. Upon inquiring about charge, they told us the staff member was wrong in telling us it was included and they had to charge us anyway. We discussed further until they finally removed the charges, but their argument was that we should not have believed the staff member's answer. Hotel is one block from the transite system which was very good, and the multiple day passes save us a great deal over taxis. We could get to the center of town within 15 minutes, and to Ann Frank's home in less than that.
3 out of 5
Recommended
for Everyone
by A verified traveller

NOT BAD

Posted 22-Jul-2014
AIR WOULD HAVE BEEN NICE. Room clean and comfortable.
1 out of 5
by A verified traveller from aus

Never again...

Posted 03-Jul-2014
Pros: Jose the front desk was fantastic.
Cons: Absolutely everything! Cannot believe this kind of hotel with this amount of mould and uncleanliness can continue to run.
Location: Close to tram but definitely better hotels in the inner city.
Now I'm not one to complain unless there is a valid reason. Upon arrival to the hotel we were greeted by a staff member. Went to our room and everything seemed great, clean decent room. Air con definitely DOESN'T work however. Big whoop can deal with that. Once going to sleep however I roll over, only to be completely cut on the leg by a sewing needle lodged into the bed! At this point it is 1030pm. My partner and I proceed to the front desk to inform staff of the issue and my bleeding leg. Jose at the front desk was fantastic at sorting the issue and did offer a room change however it was one without windows which we did not want. He did send a worker to inspect th bed and found no more. However the following morning after Jose had given us complimentary breakfast for our stay, we were greeted by an unprofessional, rude, condescending staff member who did not have the time or care to give us what was stated after THEIR mistake. I would not recommend staying at this hotel at all. Not even if desperate. If it hadn't have been so late and unable find suitable accommodation after the needle incident we would have been out of there. I do hope the management read this and speak to the member of staff that was on the front desk of the morning of the 3rd of July. He was absolutely appalling and I can gauruntee I was not the only guest that thought so....
4 out of 5
Recommended
for Getaway With Friends
by pappy007

This traveller left a rating score only Posted 30-Jun-2014 on Hotels.com
2 out of 5
by Nancy from Canada

Disappointed overall

Posted 29-Jun-2014
I stayed 3 nights with my family and we were all unsatisfied with this hotel. Here's a summary: Pros: Located in a quiet neighbourhood, customer service is fine, take tram #2 to downtown area takes 15-20 mins Cons: Ceiling had mould, no room ventilation control, a lot of noise (could hear when people were taking a shower or flushing the toilet, door was cracked, bathroom door handle came off, too much light entering room when sleeping I would not recommend staying here.
5 out of 5
Recommended
by LEE

This traveller left a rating score only Posted 24-Jun-2014 on Hotels.com
2 out of 5
Recommended
for Overnight Stay Before Destination
by Alex from CA

Unhelpful recipient, stain on the carpets

Posted 16-Jun-2014 on Hotels.com
Need renovation. I reserved a double and had to change it. still far a way from being clean