Ratings based on 2,534 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Our hotel

Posted 24-May-2015
Great position and easy to get to all museums an very close to the station.
2 out of 5
by A verified travellerfrom Stockton, UK

Sub-4 Star hotel. Disappointing.

Posted 20-May-2015
Pros: Central location.
Cons: As above, more staff training. Install a ramp.
Location: Central location.
The reception and room smelled of smoke, especially at night. We have a little one in a stroller. The only guest entrance had steps, no ramps, there was a wheel chair lift which was difficult to operate. I had to lift our boy up and down the stairs. Only twice did the staff ever offer to help. When we arrived to check in, we had to wait over an hour to check in, even though it was after the official check in time of 2pm. No concierge was present to offer us a hand with our bags. The staff did not have the same level of warmth or friendliness as the Park Plaza in London either. THe gym and swimming pool required a fee. The bottled water was not complimentary unlike many hotels.
3 out of 5
by A verified traveller

Hôtel très bien situé mais chambre vieillote

Posted 20-May-2015
Notre chambre au premier étage n'était pas agréable du tout, très très sombre, aucune vue et juste au dessus des cuisines (odeur). Au sol vieille moquette et literie déplorable. De plus, Il est préférable de prendre la formule avec petit déjeuner inclus sinon vous n'avez pas droit au buffet. On a donc pris le french breakfast composé des croissants et pains au chocolat, beurre confiture... mais pas de pain !!! Hôtel très bien placé cependant pour visiter Amsterdam
3 out of 5
Recommended
for Couples
by A verified travellerfrom Greater Manchester

Good location, room spacious but needed a revamp!

Posted 17-May-2015
Pros: Staff were very helpful and professional, very good location
Cons: Our room was in the old building and needed some modernisation, although was clean with all facilities.
Location: Ideal location wise, central to all the main areas of attraction. Central station just across the road, everything within walking distance.
Staff very pleasant, approachable and helpful. Room a little 'tired' and could do with updating, though the coffee machine was a welcome sight. On arrival had to change rooms as the extractor fan in the bathroom was not working, so we changed to another room, but unfortunately in the next room, the light in the bathroom was faulty. However hotel handyman dealt with this very quickly and satisfactorily. Staff were very attentive and dealt with both the above very professionally. We ate in the restaurant in the evening on our last night and the food was very good, service and staff very good, prices similar to local restaurants, however the breakfasts were very expensive 20 euros for continental breakfast, which could be found elsewhere for half the price in cafes locally. Also worth a mention a 75 euro deposit is required on arrival, which should be returned.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Great central location

Posted 13-May-2015
Great hotel and location, would recommend and return Stayed in an executive room, spacious, clean and had a nice view
2 out of 5
by A verified travellerfrom roma

le camere sono vecchie e non come sul sito

Posted 12-May-2015
Cons: deve essere ristrutturata la parte vecchia
Location: come dalle nostre aspettative, l'hotel è vicino ai luoghi di interesse e ai trasport
Abbiamo avuto problemi alla reception perché non trovavano la modifica della prenotazione effettuata da EXPEDIA. L'addetta alla reception è stata scostante e non collaborativa. Abbiamo dovuto richiedere in Italia, sul nostro pc, copia della mail ed inviarla su quello dell'albergo, solo allora ci è stato permesso di entrare di nuovo in camera. Tutto ciò nonostante che al momento del nostro arrivo, un altro addetto, molto disponibile, ci avesse assicurato sulla regolarità della pratica. Senza dire che ci è stata addebitata anche una telefonata, mai effettuata, che abbiamo pagato senza recriminazioni eccessive Le camere assegnateci a noi e ai nostri amici erano vecchie e non corrispondenti a quelle con arredamento nuovo pubblicizzate sul sito.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-May-2015
In central square; in the middle of everything! Nice restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller

立地抜群の老舗ホテル。

Posted 10-May-2015
駅から近く、どこに行くのも便利なホテルです。歴史も感じられ、立地の割には静かで快適ですが、やや設備に古さを感じました。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Marseille

Proche du centre ville et de la gare. Excellent

Posted 09-May-2015
Pros: La chambre, le hall d'attente très convivial, le wifi, la disposition près de la gare et du centre ville
Cons: Aucun, c'est parfait
Location: Tout est à proximité. Il suffit de marcher entre 2 et 15 minutes. Voir le guide des musées et autres attractions
Accueil correct malgré un retard de livraison de la chambre. Mais rien de grave,c'était écrit sur la réservation. Restauration excellent et petit déjeuner parfait pour tous les goûts
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-May-2015
Also ich fand es super klar sind Die Möbel im Altbau schon etwas älter aber ich muss sagen wir haben super im Bett geschlafen das Bad war auch sauber. Böden sind Zwar alt und man sieht es auch aber ich finde echt das manche übertreiben mit ihre Aussagen. Wir wollten auch ein Upgrade machen Das dann auch nicht Ging es wurde auch gesagt das alle zimmer belegt sind. Allerdings waren Wir ein tag Nach Queensday dort und da ist Ja immer viel los.