The hotel itself is fine; convenient enough and clean. The service that we experience however, was dismal.
When a fire alarm went off in our room, although a false alarm, our room was barged into with no knock or notice. The staff did not have answers for us, and expected us to sleep in a room with a disconnected smoke detector. The person did not have good customer service, telling us we were unimportant and that his manager, Jay, would not care to help us or prioritize our experience. We then watched them have a screaming match on the phone. When we were given no other option than to stay in an unsafe room, we had a fitful sleep and were unable to speak to Jay in the morning either, with no other manager or option for someone to speak to. The morning receptionist assured us that the owners, above Jay, also would not care to listen to our issues with their service and safety. That morning before checking out, our room was barged in to AGAIN by a tradesperson. The unpermitted access to our room was unacceptable, the service was uncaring and the management is abhorrent. I do not recommend staying here.