Superior Quadruple Room, Canal View | In-room safe, desk, free WiFi

Reviews of City Hotel Amsterdam

3 out of 5
City Hotel Amsterdam
Prins Hendrikkade 130, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 109 reviews" "
Rating 8 - Good. 43 out of 109 reviews" "
Rating 6 - Okay. 11 out of 109 reviews" "
Rating 4 - Poor. 2 out of 109 reviews" "
Rating 2 - Terrible. 4 out of 109 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Staff & service, amenities, property conditions & facilities
Great location Close to everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Elisabeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Amsterdam and I’m glad I booked this hotel. Very centrally located about 7 min walking from Amsterdam Central (their main train station) and walkable to many of the city’s attractions. Their reception and customer service was OUTSTANDING. So thankful for their help. I left super early and they made sure they prepared a few breakfast items to go.Top Notch service!! This is a small hotel, family owned and the rooms are not huge but very clean and comfortable and quiet. Their breakfast which was included was plentiful and very good. Highly recommend this hotel.Next time I’m back in Amsterdam will make sure to stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Mar 2024
Dear Elisabeta, Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that you enjoyed your stay with us. It's our top priority to ensure that our guests have a memorable and comfortable stay, and your kind words reaffirm our commitment to delivering exceptional service. We're delighted that you appreciated so much our breakfast and our friendly staff. Our entire team works hard to create an enjoyable staying experience for our guests, and we are grateful for your recognition. Your feedback is a great source of motivation for all of us. We hope to have the pleasure of welcoming you back to City Hotel Amsterdam in the future. Kind regards, City Hotel Amsterdam

10/10 Excellent

Carl, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience at this small, unpretentious hotel. Yes the rooms are small - it is clearly disclosed and advertised ; shouldn’t be a surprise to anyone. The rooms and hotels areas are spotlessly clean and modern. The hotel is nice and quiet. Staff was courteous and friendly throughout my stay. Location is perfect . Right downtown to the side, and close to the train station.
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Mar 2024
Dear Carl, Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that you enjoyed your stay with us. It's our top priority to ensure that our guests have a memorable and comfortable stay, and your kind words reaffirm our commitment to delivering exceptional service. We're delighted that you appreciated our friendly staff, location of the hotel, and our hotel cleanliness.Our entire team works hard to create an enjoyable staying experience for our guests, and we are grateful for your recognition. Your feedback is a great source of motivation for all of us. We hope to have the pleasure of welcoming you back to City Hotel Amsterdam in the future. Kind regards, City Hotel Amsterdam

8/10 Good

Abdulkarim

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant 2-night stay
i think size (or lack thereof) may just be an Amsterdam thing, but I was "upgraded" to a superior twin room after initially booking a basement room. The superior room was probably the size of two double beds in total. But then again, all I did was sleep in the room so not a massive deal. The location was great and breakfast was included. It was a very simple breakfast but very well presented and consisted of reasonably good quality products. the staff were very friendly and all in all a very pleasant 2-night stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great central location.
Lovely hotel in a great central location. Room was simple but clean and the beds very comfortable. Great self service breakfast with a wide range of food. Staff were helpful and friendly. A great base for exploring the city.
Stayed 4 nights in Nov 2023

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Oct 2023

6/10 Okay

Alex

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Clean, friendly, great location. Didn’t bother me, but the rooms are very small
Stayed 2 nights in Oct 2023

8/10 Good

Teresa, Cambridge

Stayed 1 night in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location, and easy to walk to restaurants.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Alright. You won't get what you pay for.
The photos of the rooms in the hotel are totally different than the rooms when you get there. We paid for a superior room for 3 nights, photos looked good, room looked big however the room we were in was very small. Aparently there is only one superior room in the hotel. Maybe they should update their photos to show the truth because that was not what we paid for! Breakfast was okay, however there was a few flies flying around the fruit which really should have been covered up! We also had a nice view out the window right into a few other houses. Could see everything! The staff were friendly enough. As we checked out early they made us a sandwich to take witu us. All in all the hotel really needs updating, also the wobbly slabs when you go out to some of the rooms. Does for a couple of days, but wouldn't reccomend for longer
Stayed 3 nights in Sep 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to centraal station. I had a single room on the basement level, but it was a decent sized room, and the bathroom was also a good size. There was a free breakfast on offer which was nice. Will definitely stay again.
Stayed 2 nights in Sep 2023

8/10 Good

I Nong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, excellent breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Brenda, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was basic and clean and did the job even though it was small. No ac but did have a fan. Tv didn’t work but we weren’t in our room to use it anyway. Breakfast was good and filling. Location was good for us. Amsterdam involves a lot of walking so wear appropriate shoes.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Breakfast buffet included. Free luggage storage after checkout.
Stayed 4 nights in Aug 2023

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Catherine

Stayed 2 nights in Aug 2023

8/10 Good

YU KENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great staff
No a/c. No shampoo and conditioner. Only bodywash. Breakfast is good enough. Good loaction.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Great location, had a ground floor room which i asked for, a bit small, not a big deal. Breakfast was great, friendly staff would definitely stay here again.
Stayed 3 nights in Aug 2023
Response from francesco on 29 Sept 2023
Dear Sarah ,We are grateful that you took the time out to leave us this note. Our hotel values customer satisfaction as top priority and we are committed to our guests. Guests like you are the ones making our job wonderful.We look forward to serving you again. Kind Regards,City Hotel Amsterdam.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Kirstin

Stayed 1 night in Jul 2023

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel within short walk from central station and dam square. Reception staff were always friendly and helpful. Nice to have breakfast included, fairly basic breakfast but more than enough to start the day. Would stay again.
Stayed 3 nights in Jun 2023
Response from Francesco on 7 Jul 2023
Dear Deborah,We are delighted to hear that you enjoyed your stay with us. Thank you so much for your insightful feedback.We hope to see you again at our hotel in the future.Kind regards,City Hotel Amsterdam

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Francesco on 23 Jun 2023
Dear Dominic,Thank you so much for your amazing review! We are happy you stayed with us in our comfy and great located hotel!We are also very happy with all our team members.Kind regards,City Hotel Amsterdam.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location but a lot of road works in the area
Stayed 1 night in Jun 2023
Response from Francesco on 7 Jul 2023
Dear Gary ,We are grateful that you took the time out to leave us this note. Our hotel values customer satisfaction as top priority and we are committed to our guests. Guets like you are the ones making our job wonderful.We look forward to serving you again.Kind Regards,City Hotel Amsterdam.

8/10 Good

Gul, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Central station and have many dining options around it.
Stayed 3 nights in Jun 2023
Response from Francesco on 7 Jul 2023
Dear Gul,We are delighted to hear that you enjoyed your stay with us. Thank you so much for your insightful feedback.We hope to see you again at our hotel in the future.Kind regards,City Hotel Amsterdam.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not exactly as anticipated...
One night in a "Standard Room, Double Bed", as listed on Hotels.com. Pros: Excellent location, extremely helpful, friendly staff, luggage storage, 2PM check in/12 PM check out is generous compared to other options. Was able to book in the summer for under $200, which can be a challenge in the city center. The Wifi in our room was very fast, and very reliable. Bed was very clean. But oh...the cons: LOW CEILINGS in some rooms. My partner is just over 6 ft. tall, and he could not stand up straight in some places. We both had to duck to step up into the bathroom, and there was an uncomfortably low-hanging beam right above the toilet. So just a "heads up", if you are on the taller side, and not cautious, you WILL hit your head on concrete. We aren't picky travelers and have stayed in many older hotels around the world, but we did consider eating the cost to book a different room for fear of injury-no exaggeration. This section of rooms is also not serviced by the lift, so be mindful when selecting your room type if you have a good amount of luggage-there aren't many stairs, but they are narrow and steep. No aircon(didn't expect it per listing), but does come with a decent fan. The room was still quite warm during our June stay, so don't expect any reprieve from the hot, humid weather during the summer. All in all, however, if you're doing nothing but sleeping here, it is an acceptable option in an otherwise expensive city. Just choose your room type carefully if you're tall.
Stayed 1 night in Jun 2023
Response from Francesco on 18 Jun 2023
Dear Amanda,Thank you for bringing these issues to our attention. The safety, security and comfort of our guests is always our top priority. We are so sorry that we disappointed you. Please feel free to reach out to us directly if you have additional information to share. Kind regards,City Hotel Amsterdam.

8/10 Good

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Francesco on 18 Jun 2023
Dear Gail,Thank you for bringing these issues to our attention. The safety, security and comfort of our guests is always our top priority. We are so sorry that we disappointed you. Please feel free to reach out to us directly if you have additional information to share. Kind regards,City Hotel Amsterdam.

8/10 Good

Nishil

Liked: Cleanliness, staff & service, property conditions & facilities
there were cleaning supplies outside of my door, however the inside of the room and other amenities were always tidy and organized. very convenient location to all of the fun of the city. highly appreciated the included breakfast and lunchbox the staff provided for my checkout morning.
Stayed 1 night in May 2023
Response from Francesco on 7 Jul 2023
Dear Nishil,We are delighted to hear that you enjoyed your stay with us. Thank you so much for your insightful feedback.We hope to see you again at our hotel in the future.Kind regards,City Hotel Amsterdam.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amsterdam trip
Nice hotel, within 10 minute walk from the main train station and easy walking to sights in Amsterdam. Helpful front desk; they were able to arrange a canal ride. Rooms are small, which is normal for Amsterdam. There was no fridge, which was disappointing. No air conditioning, which was not a problem for early May, but could be in July/August. Overall, a pleasant stay, and would return; reasonably priced.
Stayed 3 nights in May 2023
Response from Front Desk on 13 Jun 2023
Dear guest,Thank you for your detailed and very useful feedback! We are very glad that you enjoyed staying with us. We hope to see you again!Kind regards,City Hotel Amsterdam

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was the shower - leaky connection diverted most of the water to the floor - not the shower head.
Stayed 2 nights in May 2023
Response from Front Desk on 13 Jun 2023
Dear guest,Thank you for your detailed and very useful feedback! We are very glad that you enjoyed staying with us. We will certainly take your experience into consideration when improving our hotel facilities. We hope to see you again!Kind regards,City Hotel Amsterdam

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location with great customer service!
Stayed 1 night in May 2023
Response from Front Desk on 13 Jun 2023
Dear guest,Thank you for your detailed and very useful feedback! We are very glad that you enjoyed staying with us. We hope to see you again!Kind regards,City Hotel Amsterdam

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cosy hotel quite centrally situated. Rooms spacious, great walk in shower, good beds. Breakfast was a buffet really good plus cereal and fresh fruit. Totally recommend this hotel.
Stayed 1 night in May 2023
Response from Francesco on 10 May 2023
Dear Richard,Thank you so much for your amazing review! We are happy you stayed with us in our comfy and great located hotel!We are also very happy with all our team members.Kind regards,City Hotel Amsterdam

8/10 Good

Ken, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for boarding our boat bike tour
Stayed 3 nights in May 2023
Response from Francesco on 10 May 2023
Dear Ken,Thank you for your detailed and very useful feedback! We are very glad that you enjoyed staying with us. We hope to see you again!Kind regards,City Hotel Amsterdam.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I have stayed in many hotels in Amsterdam and at the moment this was one of the cheapest and very clean comfortable bed
Stayed 3 nights in Apr 2023
Response from Francesco on 10 May 2023
Dear Neil,We are grateful that you took the time out to leave us this note. Our hotel values customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful.We look forward to serving you again.Kind Regards,City Hotel Amsterdam

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Francesco on 10 May 2023
Dear guest,Thank you so much for your amazing review! We are happy you stayed with us in our comfy and great located hotel!We are also very happy with all our team members.Kind regards,City Hotel Amsterdam

8/10 Good

Ellen Michelle, Clarkston

Liked: Cleanliness, staff & service, amenities
Let me say the staff is wonderful. I’m a single traveler and everyone was so nice. I could walk up to the bar downstairs anytime and have a drink , converse with the staff and the breakfast buffet was delicious. The only drawback was the room layout. My room had a pillar in the middle separating the main area frame the desk and chair. Very strange. Maybe not all the rooms are like that.
Stayed 5 nights in Mar 2023
Response from Francesco on 10 May 2023
Dear Ellen,Thank you so much for your amazing review! We are happy you stayed with us in our comfy and great located hotel!We will certainly take your experience into consideration when improving our hotel facilities.We are also very happy with all our team members.Kind regards,City Hotel Amsterdam

10/10 Excellent

Jessie Lorraine

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Adva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון קטן ואינטימי 7 דקות מהתחנה המרכזי, מומלץ מאוד
מלון קטן יחסית אך מקסים ועם אווירה טובה ממוקם מול נהר, 7 דקות מהתחנה המרכזית. ארוחת בוקר טובה כלולה. קיבלנו שדרוג לחדר אחר, גדול ומרווח בשל בעיית צנרת ונהנינו מכל רגע. פקידי קבלה אדיבים, מנקים את החדרים מדי יום. מומלץ מאוד,
Stayed 6 nights in Sep 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for family of 4 in Amsterdam, close to everything.
Stayed 1 night in Jul 2022
Response from Hakan on 6 Jul 2022
Dear guest, We are happy to hear that you had such a great time staying with us. Thank you a lot for your helpful comment. We are hoping for a chance to see you again in our hotel. Kind regards, City Hotel Amsterdam

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny place in the awesome location.
Stayed 1 night in Jun 2022
Response from Hakan on 6 Jul 2022
Dear guest, We are happy to hear that you had such a great time staying with us. Thank you a lot for your helpful comment. We are hoping for a chance to see you again in our hotel. Kind regards, City Hotel Amsterdam

2/10 Terrible

Karen

Travelled with family
Stayed 5 nights in Apr 2020

6/10 Okay

Asteralex

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Nella descrizione della camera non veniva specificato che si trova al livello -1. La pulizia della stanza lascia a desiderare. La posizione dell’hotel è perfetta. Colazione ricca di gustosa.
Stayed 3 nights in Jan 2024
Response from Front Desk on 8 Mar 2024
Dear Asteralex, Thank you for your feedback! We are very sorry to hear that you had an unpleasant with the cleanliness of our hotel, we always try to do our best as our Housekeeping team does also. Our team is working very hard to make sure that our guests feel comfortable and enjoy their stay and breakfast. We will certainly take your experience into consideration when improving our hotel facilities. Kind regards, City Hotel Amsterdam

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Bugra Gokalp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023