Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Oxford

Perfectly good hotel, but overpriced

Posted 14-Feb-2015
Pros: Helpful staff
Cons: Ability to control the room temperature to acceptable levels.
Location: Not evaluated - I was attending an exhibition at the RAI
This is a perfectly good hotel but my marks reflect the quality I would expect for the price. This is simply too expensive for the standard of the hotel. And, this hotel failed me on the one main purpose of a hotel, which is a good night's sleep - and I did not get good night's sleep here. The reason, in February, is the air conditioning, or lack of it. All you have is heating so the rooms are stuffy and hot even on the lowest temperature ..... even if turned off. Open the window/balcony door for fresh air and the noise was impossible to sleep with. After travelling, 4 long days at an exhibition and 3 nights at this hotel I was in serious need of getting home for a good night's sleep.
4 out of 5
Recommended
for Families
by A verified traveller

DEJAR SIEMPRE CLARO EL PRECIO TOTAL

Posted 14-Jan-2015
Pros: El trato personal fue muy bueno
Cons: La comunicación personal por medio de interprete o cualquier otro medio.
Location: Personalmente me parece una ubicación bastante buena, para mí a cinco o seis paradas en tranvía del centro, es fantástico.
Cuando llegamos al hotel la atención del personal de recepción fue excelente, un trato maravilloso, sin embargo me sorprendió después de recibirnos el tener que dejar en depósito una cantidad de 150 euros en concepto de fianza, aún cuando posteriormente en varios días o sin saber cuando lo transfieran a tú entidad, francamente me parece un abuso tener que dejar esta cantidad o cualquier otra por un pago ya realizado. No termino aquí, porque cuando dejamos el hotel y por supuesto al reclamar esta cantidad, ¡lo esperado: lo transfieren a tú banco descontando el gasto fiscal que conlleva, en este caso de 150 euros, tuve que pagar 8,59!; en mí caso particular gracias a uno/a s empleados que sirvieron de interpretes, puede recibir en metálico 141,41. La verdad, he viajado en varias ocasiones por Europa, y es la primera vez que esto me ocurre.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Japan

Provided genuine hospitality for me.

Posted 21-Nov-2014
Pros: The hotel is situated in a good location.
Cons: Old bathroom.
Location: Travellers trying to find some quiet secluded place.
The hotel has different lighting designs for its lobby, lounge, halls and other areas to create a dramatic, luxurious effect for its guests.
5 out of 5
Recommended
for Couples
by A verified traveller

Weekend trip

Posted 19-Nov-2014 on Hotels.com
Nice and clean hotel with good location. We will be back here for sure.
5 out of 5
Recommended
for Couples
by Patríciafrom Rio de Janeiro

Conforto!

Posted 18-Nov-2014 on Hotels.com
Hotel e quarto muito confortáveis. Fica a 1Km dos museus. Excelente café da manhã, podendo brindar com vinho branco.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice business hotel

Posted 14-Nov-2014
Highlights: great water pressure in the shower (very important); excellent room cleanliness and service (I returned to a dimly lit room with soft classical music playing every evening); nice bar in reception area, which was hopping on Saturday night; proximity to great Italian resto (Dal Barone), but in very quiet residential area. Lowlights: over-priced breakfast buffet; my colleague was charged for wi-fi, which should have been free.
4 out of 5
Recommended
for Business Travellers
by Devesh

This traveller left a rating score only Posted 08-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by Christopherfrom New York

Very Friendly and warm

Posted 07-Nov-2014 on Hotels.com
Great place, very clean and staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London, UK

Great hotel

Posted 05-Nov-2014
Overall very good hotel. Tram service short walk to take you into the city centre and few attractions are in walking proximity. The hotel itself, staff and facilities were excellent, room was very good quality and spacious. Definitely recommend!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Great hotel but breakfast expensive.

Posted 04-Nov-2014
Pros: The beds are clean and very comfortable and the bar was pleasant and relaxed.
Cons: Breakfast should be bookable on the Expedia website - hotel system is confused and confusing.
Location: Little to do within walking distance. Nearby shopping centre is limited to clothes and the odd cafe (no bars) and taxis are expensive.
The rooms were clean and very well equipped with tea, coffee and complimentary biscuits, fruit and two bottles of water. The bathroom was also spotless with a range of shower and bath gels and soaps. The bar is very pleasant with a great selection of beers on tap and bottled, but perhaps a little expensive. The staff were very welcoming and friendly. The breakfasts were very good but expensive and the bill on checkout assumes that you have had breakfast on each day of your stay whether you had pre-booked it or not.There seems to be little communication between reception and the restaurant so you need to inform the staff at checkout if you have not taken breakfast or you will be charged!