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Reviews of Sheraton Amman Al Nabil Hotel

5 out of 5
Sheraton Amman Al Nabil Hotel
5th Circle, Amman

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 236 reviews" "
Rating 8 - Good. 61 out of 236 reviews" "
Rating 6 - Okay. 22 out of 236 reviews" "
Rating 4 - Poor. 11 out of 236 reviews" "
Rating 2 - Terrible. 11 out of 236 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

khalid

Disliked: Property conditions & facilities
The hotel carpets and bathrooms are extremely old and dirty.
Stayed 1 night in Apr 2024
Response from Mohammad Al Kayed on 17 Apr 2024
Dear Mr. Saleh ,On behalf of Sheraton Amman Al Nabil Hotel, I would like to sincerely apologize for any inconvenience that took place during your stay. As we pride ourselves on delivering a memorable hotel experience during our guests’ travels, we have unfortunately fallen short of our goal during your recent stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If there are any other issues that need to be addressed, please don't hesitate to contact me personally.Kind regards,

10/10 Excellent

Halit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a very good and kind staff
Stayed 4 nights in Apr 2024
Response from Dimitrios Kotsifakos, General Manager on 15 Apr 2024
Dear Halit, thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team. We look forward to welcoming you back in the near future.

6/10 Okay

Laith

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I booked a deluxe upgraded room and asked for higher floors to receive an average room at the 2nd floor while hotel is almost empty!! Terrible management and customer service
Stayed 1 night in Mar 2024
Response from Dimitrios Kotsifakos, General Manager on 17 Mar 2024
Dear Laith,Thank you for the review of your stay. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,

10/10 Excellent

Victoria

Liked: Cleanliness, amenities
Great
Stayed 1 night in Feb 2024
Response from Dimitrios Kotsifakos, General Manager on 27 Feb 2024
Dear Victoria,Thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,Laith Naber,General Manager

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dimitrios Kotsifakos, General Manager on 6 Feb 2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Ahmad

Stayed 2 nights in Jan 2024
Response from Dimitrios Kotsifakos, General Manager on 15 Apr 2024
Thank you for rating for us. We look forward to welcoming you back to Sheraton Amman Al Nabil Hotel!

10/10 Excellent

Sheilah

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was wonderful, quiet and well kept. The staff is friendly and very helpful. Everyone is very professional.
Stayed 2 nights in Dec 2023
Response from Dimitrios Kotsifakos, General Manager on 2 Jan 2024
Dear Sheilah,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

8/10 Good

NABEGH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you need to keep the good work .. food was great
Stayed 3 nights in Nov 2023
Response from Dimitrios Kotsifakos, General Manager on 3 Dec 2023
Dear Nabegh,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

John

Stayed 4 nights in Nov 2023
Response from Dimitrios Kotsifakos, General Manager on 26 Dec 2023
Thank you for the amazing rating.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Excellent stay. Exceeded our expectations. The hotel is amazig and each and every member of staff was extremely polite and kind
Stayed 2 nights in Oct 2023
Response from Dimitrios Kotsifakos, General Manager on 23 Oct 2023
Dear Ivan,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Kevin, Grantsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always courteous, helpful, and friendly. Location is convenient.
Stayed 7 nights in Oct 2023
Response from Dimitrios Kotsifakos, General Manager on 22 Oct 2023
Dear Kevin,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Ahmed

Stayed 1 night in Oct 2023
Response from Dimitrios Kotsifakos, General Manager on 29 Oct 2023
Dear Ahmed,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Amjed

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dimitrios Kotsifakos, General Manager on 30 Sept 2023
Thank you for your lovely rating.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff.
Stayed 2 nights in Aug 2023
Response from Dimitrios Kotsifakos, General Manager on 3 Sept 2023
Dear Julie,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Good

Majd

Liked: Cleanliness, staff & service, property conditions & facilities
No views
Stayed 1 night in Aug 2023
Response from Dimitrios Kotsifakos, General Manager on 20 Aug 2023
Thank you for rating Sheraton Amman Al Nabil Hotel.

10/10 Excellent

SAMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
The place is clean and the service is very good. It's location is also convenient. The staff are amazing
Stayed 3 nights in Jul 2023
Response from Dimitrios Kotsifakos, General Manager on 6 Aug 2023
Dear Samir,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful, well maintained and filled with top notch amenities. The staff is courteous and very helpful I would definitely recommend it!
Stayed 8 nights in Apr 2023
Response from Dimitrios Kotsifakos, General Manager on 14 May 2023
Dear Sandra,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Muneer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dimitrios Kotsifakos, General Manager on 7 May 2023
Dear Muneer,Thank you for sharing an amazing rating with us.Sincerely,

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023
Response from Dimitrios Kotsifakos, General Manager on 1 May 2023
Thank you for the great rating.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely seevice
Stayed 2 nights in Apr 2023
Response from Dimitrios Kotsifakos, General Manager on 1 May 2023
Dear Amanda,Thank you for choosing Sheraton Amman Al Nabil Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excellent

VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay the staff remembered us and treated us so well.
Stayed 1 night in Apr 2023
Response from Sadeen on 15 Apr 2023
Dear Ms. Victoria,Allow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excellent

VICTORIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff particularly Abi who heads F&B and Anna and Maya our waitresses. The Italian restaurant is excellent and the Iftar offered was also great. Swimming pool etc great.
Stayed 3 nights in Mar 2023
Response from Sadeen on 31 Mar 2023
Dear VictoriaAllow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excellent

Saad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
An overall excellent experience
Stayed 1 night in Mar 2023
Response from Dimitrios Kotsifakos, General Manager on 20 Mar 2023
Dear Saad,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Elia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+5 Star Hotel
One of the best hotels I've stayed at. All the ammenties were great and the food was top notch.
Stayed 6 nights in Feb 2023
Response from Sadeen Albasha on 28 Feb 2023
Hello Elia, Allow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excellent

Marlynella

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine and clean. Staff was very friendly and very good service. Love it
Stayed 1 night in Feb 2023
Response from Dimitrios Kotsifakos, General Manager on 19 Feb 2023
Dear Marlynella,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Good

Ajoa

10/10 Excellent

edna

Stayed 2 nights in Dec 2022
Response from Sadeen on 9 Jan 2023
Dear Edna, Thank you for your rating!

8/10 Good

Diala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amman Business Trip
The hotel is well-maintained, staffs are very helpful and friendly. The breakfast needs to be improved as I stayed for 5 nights and every day the breakfast was the same which is a bit boring and requires more variety. The rooms need an upgrade for coffee machines since its a 5* hotel. Accessibility is very convenient.
Stayed 4 nights in Nov 2022
Response from Sadeen Albasha on 1 Dec 2022
Dear Ms. Diala, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent anything less than perfect from being provided in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Osama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on point 👌
Response from Sadeen on 8 Nov 2022
Dear Osama, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our guests happy, Thanks again, and we hope to see you again soon.Sincerely,Sheraton Amman Al Nabil hotel team

10/10 Excellent

Katalin

Travelled with partner
Liked: Cleanliness, staff & service
We were treated so kind by all the hotel staff. They were so professional and polite and helpful. The rooms were well appointed, bed very comfortable and great shower. Only thing that could be improved is the breakfast.
Stayed 1 night in Oct 2022
Response from Sadeen on 8 Nov 2022
Dear Katalin, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our guests happy, Thanks again, and we hope to see you again soon.Sincerely,Sheraton Amman Al Nabil hotel team

4/10 Poor

Aharona

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The entrance and communal facilities in this hotel were very grand and impressive, and the staff were very welcoming and attentive in the lobby. However the cleanliness of the rooms and speed of the room service let it down. Unfortunately we had stained sheets, and on the rollaway cot placed in the room, the duvet didnt have any sheets on it and was badly stained. When we called to resolve and also request an extra mug etc etc, it took so long to arrive that we had to call twice to follow up. Also not much happening in the immediate area around the hotel, so felt somewhat uncomfortable to just walk out and explore.
Stayed 1 night in Oct 2022
Response from Khaled on 11 Oct 2022
Dear Ms. Aharona,Greetings from Sheraton Amman Al Nabil hotel.First of all, I would like to thank for choosing us during your visit to Amman and for the kind words you provide regarding to the staff. also, I would like to apologize for the issues mentioned by you regarding to the bed cleanliness. which will be investigated to know the reasons for causing such cases and to prevent it from occurring in the future.Thank you again and looking forward to see in the future. Best RegardsKhaled Mwaswas

8/10 Good

nada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and comfortable. The pool and the hair salon are very good amenities and services to have. Also enjoyed tge breakfast buffet.
Stayed 2 nights in Aug 2022
Response from Khaled Mwaswas on 4 Sept 2022
Dear Guest,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking your time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely, Khaled Mwaswas,Assistance Director of Guest Services

10/10 Excellent

Sam

Business traveller
Liked: Property conditions & facilities
Clean
Stayed 1 night in Aug 2022
Response from Khaled Mwaswas on 25 Aug 2022
Dear Guest,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.We look forward to welcoming you back in the near future.Sincerely,Khaled Mwaswas,Assistance Director of Guest Services

8/10 Good

Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Shibli

Travelled with family
It was great
Stayed 1 night in Jul 2022
Response from Khaled Mwaswas on 4 Aug 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

8/10 Good

Bashir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In fact Sheraton Amman is amazing. Property is designed in a perfect way.
Stayed 11 nights in Jul 2022
Response from Khaled Mwaswas on 27 Jul 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excellent

Jeries

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the hotel was great but they can update the rooms as they where outdated. Staff, food is perfect
Stayed 7 nights in Jul 2022
Response from Khaled Mwaswas on 26 Jul 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

4/10 Poor

obaid

Disliked: Staff & service, property conditions & facilities
The reception was looking nice, the rooms are very old and the curtains does not block the sun in the morning to much light, room service is too slow
Stayed 1 night in Jul 2022
Response from Khaled Mwaswas on 19 Jul 2022
Dear Guest, We would like to take this opportunity to thank you for sharing a review for your recent stay at Sheraton Amman Al Nabil Hotel. We are sorry to learn that your recent stay at our hotel did not meet one of our valued guest’s expectations. We apologize for the inconvenience caused, I assure you this was never our goal and we have passed on your comments to my fellow management team to ensure all the issues are resolved moving further. Thank you again and safe travels! Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excellent

Nour

Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2022
Response from Khaled Mwaswas on 7 Jul 2022
Thank you! Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excellent

Adel, Omaha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and v friendly staff. Wanted to especially mention concierge Khaled, Ramzia from breakfast service and Sedeen from customers service among many more all around the hotel.
Stayed 4 nights in May 2022
Response from Khaled Mwaswas on 9 May 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

4/10 Poor

Milton

Stayed 4 nights in Apr 2022
Response from Khaled Mwaswas on 8 May 2022
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused. Thank you again and safe travels! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

2/10 Terrible

Rana

Disliked: Staff & service
The worst service ever. Staff were rude and lack professionalism. Constant delays for no obvious reason.
Stayed 1 night in May 2022
Response from Khaled Mwaswas on 5 May 2022
Dear Guest,

We would like to take this opportunity to thank you for sharing a review with us related to your recent stay at 

We are sorry to learn that your recent stay at our hotel did not meet one of our valued guest’s expectations. Please rest assured that we have passed on your comments to the designated team to ensure a resolution and avoid such mishaps in the near future.

Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in May 2022
Response from Khaled Mwaswas on 5 May 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excellent

Leen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and stay.
Stayed 2 nights in Feb 2022
Response from Oday on 8 Mar 2022
Thank you Ms. Leen and hope to see you soon. Best regards

6/10 Okay

Khalid Fawwaz

Stayed 7 nights in Feb 2022

10/10 Excellent

Nadeem, Epsom

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness of staff, cleanliness of the rooms and food for breakfast is lovely.
Stayed 7 nights in Feb 2022
Response from Oday on 17 Feb 2022
Dear Mr. Nadeem We would like to thank you for your feed back and looking forward to see you soon.

10/10 Excellent

Halit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , nice staff and good location
Stayed 4 nights in Jan 2022
Response from Khaled Mwaswas on 4 Feb 2022
Dear Guest, Thank you for choosing Sheraton Amman Al Nabil Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Looking forward to welcoming you again in the near future. Sincerely, Khaled Mwaswas Assistance Director of Guest Services

8/10 Good

Nadeem, Epsom

Liked: Cleanliness, staff & service, amenities
Gym and swimming pool were great, the hotel needs updating in terms of its decoration and sole furniture.
Stayed 8 nights in Dec 2021

2/10 Terrible

Hani

Business traveller
Liked: Cleanliness
Disliked: Staff & service
According to the booking on Expedia it says the breakfast was free . Later I found out it wasn’t . I found that very disturbing. I was charged a hefty fee . 25 JD for what ??
Stayed 2 nights in Nov 2021
Response from Khaled Mwaswas on 27 Nov 2021
Dear Guest, We would like to take this opportunity to thank you for sharing a review with us related to your recent stay at Sheraton Amman Al Nabil Hotel. We are sorry to learn that your recent stay at our hotel did not meet one of our valued guest’s expectations. We apologize for the inconvenience caused and we have passed on your comments to my fellow management team to ensure all the issues are resolved moving further. Thank you again for your time and we hope to have an opportunity to better your experience with us whenever your travels bring you back to Sincerely, Khaled Mwaswas, Assistant Director of Guest Services

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2021