Free buffet breakfast

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1515 I-40 E, Amarillo, TX

Reviews

5.6
Rating 10 - Excellent. 47 out of 360 reviews" "
Rating 8 - Good. 68 out of 360 reviews" "
Rating 6 - Okay. 79 out of 360 reviews" "
Rating 4 - Poor. 75 out of 360 reviews" "
Rating 2 - Terrible. 91 out of 360 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Donald

Stayed 1 night in Feb 2024

6/10 Okay

Mingxi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
The check-in clerk was the nicest attribute to this stay. If I could post my pictures you’d see GROSS from entry to exit. The fridge has multiple science projects growing, the room stinks, the insulation is nonexistent-highway sounds like it’s just outside the door, no disposal can, empty Kleenex box, dried loogies in the sink, there’s more hair in the shower drain than on my head, the bed sheets most definitely were not changed - sparing you the evidence… you just can’t make this stuff up!!
Stayed 1 night in Dec 2023

2/10 Terrible

Anna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSS!!!
RUN AWAY!!!!! This place is a dump. Too much to list. Worst is probably dirty sheets and dirty socks behind the armchair. I could go on and on. Probably top 3 worst hotels that I have ever stayed in.
Stayed 1 night in Dec 2023

2/10 Terrible

Thorsten

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Chun Yu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The sheet got stain on the top. And the pillow even had a long hair lied on it! It was unbelievable dirty! The light are low. And the nearby area looks dirty and unsafe. I would never stay in this chain-store again!
Stayed 1 night in Dec 2023

4/10 Poor

Víctor Hugo

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, there was cooked rice on the carpet by the entrance of the room, there was no toilet paper in the room. The bed covers were also dirty. I requested for extra blankets and TP at the front office, but they told me that the housekeeping personnel were done for the day and I had to wait until 7 AM next day.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Yellow in tub with holes around faucet. Pillow stains. Very dirty. Wouldn’t stay here again.
Stayed 1 night in Dec 2023

4/10 Poor

Diego

Disliked: Cleanliness, property conditions & facilities
More cleanliness on beds and bathroom
Stayed 1 night in Nov 2023

2/10 Terrible

Antoinette, Stillwater

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. It did the job, I just needed a place to sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

Bryant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on the north service road making it very convenient. The curtain in my room was too small to completely cover the window. The pleats caused the curtain to come away from the sides leaving a wide gap someone walking by could see through. Otherwise the room was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room for decent price.
Stayed 1 night in Nov 2023

4/10 Poor

Lyndell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The maid did a poor job cleaning the room we stayed in. On check in, the front desk employee was very stressed and distracted- not a happy person. The breakfast advertised as starting at 6 AM actually got under way around 7 due to what appeared as staff shortages. The breakfast consisted of cold cereal and waffles with no butter available.
Stayed 1 night in Oct 2023

2/10 Terrible

Bobbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, dirty
Stayed 1 night in Sep 2023

4/10 Poor

Randy

Disliked: Cleanliness, property conditions & facilities, room comfort
Pubes, Roaches and Hookers
It was cheap--that is truly the only nice thing to say. Should have known when I saw what I can assume was a prostitute & the parking lot drug deal, that we should have found another hotel. But this was a budget trip and again it was cheap. The room was filthy--not sure if it was back hair or a pubic hair on the sheets, and there were food crumbs in the bed as well. Not sure exactly what was on the floor--looked a lot like sheep hoof pieces in the floor (yes I grew up on a sheep farm). Unless you're down to your last $54 don't stay here. It was late in the evening when we checked in...should have just kept going. Pubes, roaches and hookers--You have been warned!!
Stayed 1 night in Sep 2023

2/10 Terrible

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we first got there the staff was very nice and helpful then we get are room the first one was trash and Wes not clean then they moved us to a different room it was better there was not a blanket on the bed just a sheet and there was no wash clothes and no cleaning lady came buy tell the day we left
Stayed 2 nights in Sep 2023

2/10 Terrible

Tom

Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Liza Soeryanto

Disliked: Cleanliness, amenities, property conditions & facilities
The AC was broken in the lobby. The room only has fan and the toilet couldn't stop running all night. I know it is Quality inn, but they advertised hot breakfast and they only had cereal and yogurt. I feel bad for the lady who worked there, it was 110 outside and no AC.
Stayed 1 night in Aug 2023

2/10 Terrible

Tony

Disliked: Staff & service, property conditions & facilities
Disappointed
Usually my stays aren’t bad and I don’t really make any comments or any reviews but this one was one of the worst if not the worst I’ve ever had, I checked in and it seemed good went to my room which was a one night stay so I had to be gone by 11 am and the fridge in the room wasn’t working so I told them about that and they said nobody could go look at it or anything until the next day at 10am which was not really convenient I don’t think, then the microwave you had to move from the space it was and find your own plug for it to work also the blow dryer was not working and the room phone was out also not that I needed it but just another inconvenience, and last but not least the pillows I were given had stains on them idk if they were soda or body fluids but it was something I did not want to see, and they didn’t offer any type of empathy or sympathy and didn’t seem to care at all just not a good experience overall will definitely not be going back to this hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Christina

Stayed 1 night in Aug 2023

2/10 Terrible

Sandra

Stayed 1 night in Aug 2023

6/10 Okay

Jan

Disliked: Property conditions & facilities
Room had no towels, had to ask
Stayed 1 night in Jul 2023

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in, the guy tells me that Orbitz has reserved two rooms and that I would be charged for the second if I didn't cancel through Orrbitz. Get to our room. It has definitely not been cleaned and was filthy. Start the call with Orbitz to cancel this mysterious second reservation, as I walk down to get a clean room. The desk clerk tells me he has no other double rooms. I ask him what about this second room that I supposedly also reserved. He said that it wasn't available (within the space of 5 minutes SCAM). I tell the Otbitz about the second reservation (she tells me there is no such thing) and since he cannot offer a clean room, I tell the rep to cancel the whole thing. Place is dirty, in disrepair, vagrants loitering the parking lot. DO NOT STAY HERE.
Stayed 1 night in Jul 2023

2/10 Terrible

Carmen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place smells bad carpet was dirty front door base board was off.
Stayed 1 night in Jun 2023

10/10 Excellent

Shauna

Stayed 1 night in Jun 2023

2/10 Terrible

Gregory

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Rooms were so dirty. Sheets and pillowcases had stains and hair on them. Mattresses were heavily stained. Toothpaste on the wall. Towels had dark stains on them. Fire alarm was disconnected and laying on the dresser. Water was hot, AC cooled, and the door locked so that was good.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities
Unfortunately, there were no other options, everything was booked, I tried several others around. Usually Quality Inn and their family are a safe bet, this one, not so much. The room was FILTHY, the sheets and towels were the only clean thing in the room. The door was not even close to secure, and the parking lot was just a dirty as the room. Had there been any other options, I would have turned in my key, and went elsewhere. Luckily I was one there for a few hours.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not very happy
No curtain to close..the toilet ran all night... manager said he was all booked up so if there was a problem with the room he couldn't fix it. So in other words you get what you get
Stayed 1 night in Jun 2023

2/10 Terrible

Logan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Atleast I didn’t wake up with any bumps on my body. The blood on the pillow cases, no shower curtain, brown shower floor, and piss all over the toilet was an added bonus. If you’re into drugs and prostitution this is just the right spot. I’m not sure you could find a dirtier and more unsanitary hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Berta

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We have stayed at other Quality Inns this trip and werent expecting nothing too different. Yes the price and non-refundable notice should be a give away. We arrived in the room and it was disgusting. One of the beds had two big dents on it; hair in the sink; dirty and stained bedding, pillows and towels. We saw the overall conditions and just left to another hotel for the night. We have two kiddos and in no way would we be staying there. I hope this is shared with the Quality Inn company so they take their name of off this building. This places brings down the service Quality Inn has given us this trip.
Stayed 1 night in Jun 2023

4/10 Poor

Christie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible.
The guy at check in was nice and check-in was easy. The room was the problem. The floor was very dirty, visible trash and dirt. There was one lamp, no coffee maker. the fridge was very dirty. the TV remote, very dirty. The bed pillows looked a little disheveled when I got in and there were 3, which, ok, i guess. there were visible stains on the blanket on the bed, on the corner that would be right by my face, so it could have just been dirty. there toilet seat was broken in half. On hotels.com it shows pictures of people cleaning and promising top notch checking standards, and I call complete bs on this. No cleaning standards, at all. Just don't stay here, they need to start having low business, so they will step it up!
Stayed 1 night in May 2023

2/10 Terrible

Brandi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Crystal

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Horrible cleanliness blankets where dirty, headboard had hand prints, no toilet paper, dirty bath tub key didnt work to open the door. Service was great though. Never again will I stay at this hotel.
Stayed 1 night in Apr 2023

2/10 Terrible

Jason

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very nasty
Stayed 1 night in Mar 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
The pillows were tiny. We reserved a room for four people and only had two towels and the desk said that they did not have extras. We did not want extras we wanted the 4 we paid for!
Stayed 1 night in Mar 2023

2/10 Terrible

Gay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ground level room
Stayed 2 nights in Nov 2022

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not much quality
Stayed 1 night in Oct 2022

6/10 Okay

William

Travelled with family
Disliked: Property conditions & facilities
Very good bargain for those who want no frills accomodations
Stayed 1 night in Oct 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Ernest

Stayed 1 night in Sep 2022

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car instead
Checked in late at night. Woke up to the luggage rack being stolen off the top of our vehicle even though we were only there for 6 hours. Room had dirty looking sheets, lamps with no lampshade, desk missing a leg and leaning on the wall, tv not hooked up and even if it was the batteries were not in the remote.
Stayed 1 night in Sep 2022

10/10 Excellent

Adam

Stayed 1 night in Sep 2022

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and really clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

LIOUDMILA, Edmonton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property during our road trip, and the main reason was because we thought that the Quality Inn is a reputable chain that is inexpensive, but good. We are not spoiled travellers, but this is below any expectations. PLEASE STAY AWAY FROM THIS PLACE! IT IS HORRIBLE! The front desk lady was very unfriendly, gave us a key to the first room, the room was super dirty and smoky, like someone just smoked a pack in there. I am not sure how they operate, as at check in she made us sign all kinds of papers that there is no smoking no pets allowed... We asked to change, the second room did not have a smell of smoke, but someone just took a shower there and all the towels were on the floor, dirty. We asked to change again. Room #3, bedding is not changed, FECES ON THE toilet seat! I have never seen anything like this. We went to the front desk again, at which point she started giving us an attitude, that it was our 3rd room already, like it was our fault that the rooms were unacceptable. Room #4 the fridge was not working, all mouldy, beds did not look fresh at all, but it was already midnight, so we decided to stay. Slept in our clothes, and were out of there at 6 am. THERE IS NO BREAKFAST! NOTHING, IT'S FALSE ADVERTISING. This was a long road trip, and we stayed in many hotels/motels, but none were like this. We avoid Quality Inns now, as we can't trust them. I would not stay in this place even if it was free.
Stayed 1 night in Jun 2022

2/10 Terrible

Azucena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022