Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Royal Positano

4 out of 5
Hotel Royal Positano
Via Pasitea, 344, Positano, SA

Reviews

7.0

Good

Rating 10 - Excellent. 139 out of 597 reviews" "
Rating 8 - Good. 187 out of 597 reviews" "
Rating 6 - Okay. 134 out of 597 reviews" "
Rating 4 - Poor. 85 out of 597 reviews" "
Rating 2 - Terrible. 52 out of 597 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Chanelle

Liked: Cleanliness, staff & service, property conditions & facilities
This property was wonderful! The staff was so friendly and great. The location is very good, for its price. Positano is a city of steps. They have a short cut of 400 steps to town, which honestly is much better than the other route. I was so upset reading the comments after booking this hotel, please rest assure it is a good accommodation. It was clean. No bed bugs such as others have posted. It’s not a ritz Carlton, but for the price compared to the other hotels this is a nice choice of a hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel needs a cosmetic overhaul. However, the staff was great. Our room was clean and the complimentary breakfast was good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Fiorella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tiring to get to the main area.
Stayed 2 nights in Oct 2023

10/10 Excellent

ROBERTO

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Great service and affordable place to stay when coming to Positano
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service
The staff was absolutely kind, welcoming, and helpful. The hotel conditions reveal their former glory days. So expect a dated property. Our room had a bit of a wet dirty humid sent when we arrived but had an incredible balcony view of Positano and that beautiful mediterranean ocean. That also meant we were really high up in the mountain side so be prepared to walk a lot up and down or get a taxi. Be prepared to add that to your budget for a taxi ($30 each way).
Stayed 4 nights in Sep 2023

8/10 Good

Dylan

Liked: Cleanliness, staff & service
The staff are wonderful and helpful. The property is dated but it is clean. My main concern is that the price was too much for how ugly the hotel is in appearance. I know it can only get that price based on its locale. I just hope they revitalize the interior. Also the A/C barely works but I expect thats on par for Amalfi Coast.
Stayed 3 nights in Sep 2023

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest pool we ever saw; well handled. -too many rules at the pool (only one entry/exit) can't sit on the edge, no food at our chairs, inconsistent music at the pool. It could stay open longer too. Loved the singer on the terrace and 24 hr staff. Breakfast was terrific! So many options.
Stayed 4 nights in Sep 2023

8/10 Good

Suzanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit at the Royal Hotel Positano was perfect! Staff was friendly, helpful, knowledgeable and accommodating. We loved our experience. The reason for 4 stars is that it’s an older property and difficult to navigate.
Stayed 4 nights in Sep 2023

2/10 Terrible

Bridget

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So dirty!! Skip!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So i have been waiting to write this review. Before we went we saw all the negative reviews here and was kinda nervous to arrive to a room full.of bed bugs and bad staff and mold smell. I have NO IDEA what those people were reviewing. Our room was very clean, yes fixtures are dated but thats Positano. The bed had no bed bugs or no bugs in the room in general. Pool was VERY nice me and my wife dipped in like 4 times. The only downside is the 400 stairs to get to the hotel. But they do offer a luggage trolley at the port to bring your bags there $10 /per. So nayone reading the negative reviews. We stayed in room 901 and it was greatm yes a little bit of a maze the 1st time you come in but once you know where to go very easy to get around. Would absolutely stay again
Stayed 3 nights in Sep 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A little disappointed
To pay what we paid for 1 room was not worth what you got. You can stay at a Hilton for much less! I understand positano is inflated but the restaurant food was terrible breakfast was mediocre at best! The girl at the front desk was not hospitable! They gave us a room that was lower than we paid for! The one breakfast the staff was fighting probably because they are all over worked. The hotel is dated needs upgrades and improvements. Would not stay here again. Pictures don’t match to what is actual
Stayed 4 nights in Jul 2023

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are 395 steps to reach the hotel!
Stayed 4 nights in Jul 2023

6/10 Okay

James, NSW

Travelled with family
Dated rooms. A lot of stairs to walk directly to town.
Stayed 4 nights in Jul 2023

10/10 Excellent

Danika

Stayed 4 nights in Jun 2023

10/10 Excellent

Michael La

Travelled with partner
the people
Stayed 5 nights in Jun 2023

6/10 Okay

Lynn

Liked: Cleanliness
Disliked: Property conditions & facilities
The restaurant food was excellent but the property needs a lot of investment - it was very shabby and in need of renovation.
Stayed 1 night in Jun 2023

4/10 Poor

Darren

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The fairly young staff was absolutely amazing and tried their best to assist and accommodate. The hotel appears to be in need of some serious renovations and extremely understaffed. The same crew worked all the snack bars and dining rooms for all meal services and the pool snack bar. The hotel is extremely outdated. No coffee or kettles in rooms. Folding chairs in rooms for furniture. A derelict Tran is court over grown with moss and missing fencing which could result from a drop down a cliff. The elevator seemed like something out of a horror movie. The hotel has so much potential but a few million dollars in renovations are needed. There is no transportation at the hotel. The rooms also had a strong “damp” smell.
Stayed 2 nights in Jun 2023

4/10 Poor

matt

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dated. Restaurant staff was nice; front desk staff not all that helpful. Pool was nice. Located very far from main part of town - lots of steps to get back to hotel.
Stayed 4 nights in Jun 2023

6/10 Okay

Daisy

Travelled with family
Liked: Cleanliness
Beautiful views but room smelled too much like ant poisoning.
Stayed 2 nights in Jun 2023

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel if you are staying in Positano. The hotel is overall old and outdated for the price. Our room had a beautiful view but was dirty. There was dust on our lampshades, ants in our room, and hair in our bathroom and floor that was not ours. Our room in general was outdated as well. The hotel is far out from the main town and you will have to take local transportation to save yourself from walking. When I told the front desk of my complaints on the room they did not do anything and said I should have complained earlier in my stay.
Stayed 3 nights in Jun 2023

6/10 Okay

Janet

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Aarona, New York

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant on site was empty yet it doesnt allow diners on Terrance with a better view. Jackets are required for an empty Restaurant. No nearby restaurants and room is dated.
Stayed 1 night in May 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff would mend backwards, but hotel needs a lot of work.
Stayed 4 nights in May 2023

4/10 Poor

Jaydeen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Sumant Chandran, Hampton Hill

Travelled with group
Liked: Staff & service
The staff and service cannot be faulted. The hotel is clean but run down. The facility’s are closed until end of May /June swimming pool etc. This could be made clearer
Stayed 3 nights in May 2023

4/10 Poor

Kyle

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property not as advertised. Non functioning pool, and there is no piano bar; it is an electric keyboard in the cafeteria. Excessive noise at night from the restaurant, and in the morning from cleaning staff. Phone in the room also did not work. The reception staff was combative when filing complaints. We left a night early. When asking for a discount due to the poor conditions, we were told by staff that no accommodations could be made and to speak with Expedia. I filed a complaint with Expedia and they also were “unable” to address our concerns. Do not recommend.
Stayed 3 nights in May 2023

2/10 Terrible

Leah

Stayed 3 nights in May 2023

4/10 Poor

Puneet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this hotel we’re very deceptive. Our room was really dingy and we had to change it. Even the new room that they gave us had a masti strong smell. It had a decent view. The restaurant is not that great, but had a fantastic view from the patio. I would not stay here again.

4/10 Poor

Pankaj

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has rooms with balconies that overlook the entire town and give wonderful views of the ocean. The staff was courteous and did their jobs well. The restaurant has a great breakfast buffet, and the restaurant staff treated us very well. However, the property is quite run down and old and there are several reasons we would not recommend this hotel. In order to get to our room we had to take two elevators, with a flight of stairs and a long walk down a corridor between them; the flight of stairs consistently smelled like sewage. The elevators were also tiny, old and rickety. There wasn't even a coffee machine in the room. There was Wifi, but it was the worst WiFi I have ever experienced at a hotel in recent years. Speeds were low, and it would randomly not load even the simplest of websites. We got a better Internet experience by stepping out of the hotel and using our data roaming connections.
Stayed 3 nights in Apr 2023

2/10 Terrible

lily

Travelled with group
Disliked: Staff & service, property conditions & facilities
DO NOT STAY AT THIS HOTEL The staff and service are terrible. We had a major medical emergency and the hotel refused any assistance. We had to cancel our stay but the hotel demanded full payment for all days. The hotel offered no accommodation whatsoever.
Stayed 3 nights in Oct 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views! Breakfast was good and restaurant staff was friendly. Front desk staff was hit or miss
Stayed 3 nights in Oct 2022

10/10 Excellent

Anoosh, Edwardsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

6/10 Okay

Erin

Stayed 3 nights in Sep 2022

6/10 Okay

Ruben J

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old , run down, too expensive, miserable staff. VERY overpriced for nothing in return
Stayed 4 nights in Sep 2022

10/10 Excellent

Joshua

Stayed 4 nights in Sep 2022

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
If you don't need power in your room, it's okay...
The property has great location, but it's not an idilic place to stay by any stretch. The common areas are lovely; however, the room is more monestery meets Best Western. The room was dingy and in disrepair. Stained sheets and bedding appear to be the standard, as friends also reported the same conditions in their rooms. I wasn't going to write a review until the my 2nd night there, when I returned to my room after a long day and the power was completely out in my room. The front desk came and was baffled about why I couldn't get any of the lights to turn on. They checked the fuse box and nothing was wrong. It took over 30 minutes to get power back in my room. The disorganization and slow pace of coming up with a remedy was really disappointing for a property that charges this much per night.
Stayed 3 nights in Sep 2022

6/10 Okay

ALEXANDER

Stayed 2 nights in Sep 2022

6/10 Okay

George, van nuys

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Maria D

Stayed 2 nights in Sep 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here at Hotel Royal. It’s about a 15 minute walk from the beach (be prepared for steps, but that’s everywhere in Positano) and near restaurants and shops. We had a beautiful view overlooking the water. Staff was friendly and rooms were cleaned promptly everyday. The pool was very nice and they also had a pool bar. In addition to the pool bar they have a bar with a terrace that overlooks Positano with live music every night (was a great added touch). Also, for the area this place was extremely affordable! Overall we were happy with our stay here and would recommend/return.
Stayed 4 nights in Sep 2022

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Highly recommend, comes with cardio workout
My husband and I had a wonderful experience at Hotel Royal Positano. We enjoyed lounging by the pool, the beautiful terrace views, included breakfast, and late night drinks on the terrace with live music. The staff were very welcoming. Our hill facing room was very spacious, but the room needed to be updated. The area is quiet and removed from the noise and busy areas near the beach. The hotel technically is walking distance to the beach and nearby restaurants; however, do not underestimate the number of flights of stairs you will need to climb to get back to the hotel!! We are in shape and our legs still ached! Overall we highly recommend this hotel if you are up for the climb.
Stayed 3 nights in Sep 2022

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the room had a nice view. The pool was very nice. The hotel staff made us feel at home and were very friendly. I would highly recommend this hotel!
Stayed 6 nights in Aug 2022

8/10 Good

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place but not the best food.
Stayed 3 nights in Aug 2022

4/10 Poor

Stephanie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not Royal at all. Falsely advertised. This hotel is extremely outdated and smells of mold, urine, and has a problem with bugs. Our bed was not a queen but two twins pushed together with a rock hard mattress topper. It was beyond uncomfortable. There were ants in the bathroom crawling out of everywhere and the toilet smelled like a urinal. It made me sick. The only positive to this hotel is the view, if you’re lucky to get a room with a balcony and a view. I would not go back. It looks nothing like the photos and the staff were not helpful when I discussed the ant problem with them.
Stayed 5 nights in Aug 2022

6/10 Okay

Erebi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Hailey

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Love it, but if you take the stairs fesssshhhhh
Stayed 3 nights in Aug 2022

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel to be in. May want a day just at the pool cause the beach is a ways away and is a pain walking back up 400 steps
Stayed 3 nights in Aug 2022

10/10 Excellent

Jennifer

Stayed 3 nights in Aug 2022