"Hotel is very nice, but quality of service could improve."
The location of the hotel is very nice, the room was large and the view from the balcony was great. The hotel is a really nice building and atmosphere. I enjoyed the food. The maid service was good and very friendly. However, some of the staff was not very friendly. It seemed that it was a burden to them when you asked a question. For example, at check-in, no additional information such as where breakfast was served, where the swimming pool, etc. was located. We had to find out breakfast hrs and other opening hrs on our own. If you are here mainly for the wellness and spa experience, it might be good. However, since we travelled every day to Vienna (only 45 minutes away by car), we did not get back until around 6:30 - 7:30 PM and since the pool, hot tub, and everything in the wellness area closes by 8:00 PM, we were not able to try them. Also, since Vienna is only 45 minutes from the hotel, I expected some brochures or travel information to be available on Vienna in the hotel, but nothing was available, the reception could not provide any information, except to try the local Semmering Tourist Information and even they had nothing on Vienna. I would have ranked this hotel much higher, if the quality of service was better.
You can walk from the train station to this hotel, as long as you don't have too much luggage. They've chosen simple wood furniture with pleasing, cheerful colors for carpet and curtains. There's a large wardrobe and plenty of drawers. The comforter will keep you cozy at night. And wait till you see the view from the balcony! It's like a dream. Breakfast is spare, just right if you plan on eating your main meal later; otherwise, there are plenty of restaurants nearby. The hotel is on the way to the woodland path to Maria Schutz. Or you can take a scenic walk past the grand old hotels on your way to the Talhof. Any of the Semmering hotels would offer a good location; this one, at least in the off season, was also very affordable. Recommended.
Paula from Brooklyn, NY
The Hotel Sonnwendhof is a first class hotel in Semmering , Austria, welcoming its guests in an elegant and refined ambience …More
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