Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews of Park Hotel Suisse & Spa

4 out of 5
Park Hotel Suisse & Spa
75, Allée du Majestic, Chamonix-Mont-Blanc, Haute-Savoie

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 552 reviews" "
Rating 8 - Good. 240 out of 552 reviews" "
Rating 6 - Okay. 67 out of 552 reviews" "
Rating 4 - Poor. 22 out of 552 reviews" "
Rating 2 - Terrible. 12 out of 552 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taraneh Moghimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the center of the city and walkable to all venues even the ski Lyft. Many many restaurants and shopping places in a few minutes walking distance. This property has dry sauna, steam, Jacuzzi and a pool on the roof top. The staff are super friendly as well.
Stayed 6 nights in Mar 2024
Response from The Reception on 24 Mar 2024
Dear Mr. Taraneh,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was in town for restaurants and bus stops. Spa area needs another hot tub as it was difficult to use for the amount of people.
Stayed 4 nights in Feb 2024
Response from The Reception on 11 Mar 2024
Dear james ,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good weekend stay. My favorite part was the location. The Staff was great.
Stayed 2 nights in Mar 2024
Response from The Reception on 11 Mar 2024
Dear John,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Small, but comfortable. Rooms are not soundproofed, as mentioned. Comfortable beds, great location. Spa was nice but overly crowded.
Stayed 4 nights in Feb 2024
Response from The Reception on 22 Feb 2024
Dear Mrs. Westgor,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

Vladislav

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This hotel might have been a 4-star gem a decade ago, but it's showing its age now. The beds are quite small, and the bathroom, especially the hairdryer and showerhead, could use an upgrade. Our attempt at the spa was a bit disappointing – the hammam wasn't working, and the sauna and jacuzzi weren't hot enough. The thin walls meant we could hear everything from our neighbors. On the bright side, the staff is friendly, the location is excellent, and the view is lovely.
Stayed 5 nights in Jan 2024
Response from The Reception on 22 Jan 2024
Dear Mr. Vladislav,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unmissable
Perfect hotel. Central location for the town, and ski locations. Spa is lovely with stunning views.
Stayed 2 nights in Jan 2024
Response from The Reception on 22 Jan 2024
Dear Sir/Madame,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Réception on 22 Jan 2024
Cher Olivier,Nous vous exprimons notre profonde gratitude d'avoir choisi le Park Hotel Suisse and Spa pour votre récent séjour.Ce fut un réel plaisir de vous accueillir, et nous espérons avoir le privilège de renouveler cette expérience dans un avenir proche.Nous sommes comblés d'apprendre que votre séjour parmi nous a répondu à vos attentes, et votre satisfaction est notre plus grande récompense.Veuillez accepter nos excuses les plus sincères pour tout inconvénient que vous auriez pu rencontrer au cours de votre séjour. Votre confort est notre priorité absolue.Nous tenons à vous remercier chaleureusement d'avoir pris le temps de partager votre expérience avec nous. Vos commentaires sont précieux et seront partagés avec l'ensemble de notre équipe.Dans l'espoir sincère de vous accueillir à nouveau, nous demeurons à votre entière disposition.Bien à vous,La Réception Park Hotel Suisse and Spa

8/10 Good

Terry

Liked: Cleanliness
Nice hotel but dated
Stayed 1 night in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Terry,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards, The Reception Park Hotel Suisse and Spa

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Mr. John,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 4 nights in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Theresa,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

6/10 Okay

chuck

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Mr.Chuck,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards, The Reception Park Hotel Suisse and Spa

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel in an excellent location for shopping food and drinks. The staff are very friendly and knowledgeable and speak very good English
Stayed 3 nights in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Mr. Andrew,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Reception on 1 Oct 2023
Dear Mr. Kevin,Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with us. However, we extend our sincere apologies for any inconveniences you may have encountered; your comfort is our top priority.Your valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience.Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards, The Reception Park Hotel Suisse and Spa

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from The Reception on 20 Sept 2023
Dear Steven, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Our sincere apologies for any inconvenience that you may have faced, during your stay. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,The Reception

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, centrally located, lovely room helpful staff and amazing spa with wonderful views
Stayed 2 nights in Sep 2023
Response from The Reception on 4 Dec 2023
Dear Carly, Thank you sincerely for selecting Park Hotel Suisse and Spa for your recent stay. It was our distinct pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the near future.We are delighted to learn of your satisfaction during your stay with usYour valuable feedback is greatly appreciated. We truly thank you for taking the time to share your experience. Rest assured that your comments will be shared with our team.Once again, thank you for choosing Park Hotel Suisse and Spa. We sincerely hope to have the privilege of hosting you again and providing you with another exceptional experience.Warm regards,The Reception Park Hotel Suisse and Spa

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It was easy to get to from the train station and walkable to the excursions we took. The only complaint was the pillow’s weren’t what we were hoping for. The room was also very warm and we had a hard time cooling it off.
Stayed 2 nights in Sep 2023
Response from The Reception on 12 Sept 2023
Dear Kristen, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. . Thank you once again for having taken the time to share your experience with us and for the feedback.In hopes of welcoming you again, Regards,The Reception

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been guests at this hotel 5 or 6 times through the years for our hiking vacations in the alps. The rooms are clean and comfortable. The staff is friendly and efficient and helpful.
Stayed 4 nights in Aug 2023
Response from The Reception on 12 Sept 2023
Dear William, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,The Reception

8/10 Good

Krisitne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was attentive. We enjoyed a massage in the the sap area which was excellent. The outdoor hot tub was lukewarm but the sauna's were clean & were at the proper temperatures. The restaurant had limited dinner options and were out of most items when we came to dinner at 7pm
Stayed 1 night in Aug 2023
Response from The Reception on 4 Sept 2023
Dear Kristine, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Our sincere apologies for any inconvenience that you may have faced, during your stay. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,The Reception

2/10 Terrible

Elad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
This hotel isnt clean and smell of odor. When we ask for changing room, they said they r fully booked while we saw people still coming and checking in. They didnt agree to give us refund and charge us 660 usd for 2 night we even didnt stay. This place is scam. Be carefull
Stayed 2 nights in Aug 2023
Response from The Reception on 4 Sept 2023
Dear Mr. Elad, Our sincere apologies for any inconvenience that you may have faced, during your stay. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,The Reception

4/10 Poor

Kang, yorba linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor parking and not good service. I will not back.
Stayed 1 night in Aug 2023
Response from The Reception on 20 Aug 2023
Dear Mr Kang, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Our sincere apologies for any inconvenience that you may have faced, during your stay. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,Simrann The Reception

8/10 Good

Mini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The Reception on 4 Aug 2023
Chère Mini,Merci beaucoup d'avoir choisi le Park Hotel Suisse and Spa pour votre séjour.Nous avons été très heureux de vous accueillir et espérons vous accueillir à nouveau très prochainement.Cela nous fait un immense plaisir d'apprendre que votre séjour chez nous était à la hauteur de vos attentes.Merci encore d'avoir pris le temps de nous faire part de votre expérience et pour vos retours.Dans l'espoir de vous accueillir à nouveau,Cordialement, La Réception

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! On a quiet street around corner from restaurants and shops.
Stayed 2 nights in Jul 2023
Response from The Reception on 28 Jul 2023
Dear Lori, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Thank you once again for having taken the time to share your experience with us and for this wonderful feedback. In hopes of welcoming you again, Regards,Simrann The Reception

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the staff. So kind and helpful. The pool and jacuzzi looking over the mountains was such a treat! The drinks being served outside was wonderful. The room had no air but it was cool enough. Loved the balcony overlooking the square. Beautiful experience!
Stayed 2 nights in Jul 2023
Response from The Reception on 18 Jul 2023
Dear Tina, Thank you very much for having chosen the Park Hotel Suisse and Spa for your stay. We were very pleased to have you and look forward to welcoming you again soon, we hope. It gives us immence pleasure to hear that you enjoyed your stay with us. Thank you once again for having taken the time to share your experience with us and for the feedback. In hopes of welcoming you again, Regards,Simrann The Reception

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect to Mont Blanc. Ali was so friendly and helpful.
Stayed 2 nights in Jun 2023
Response from The Reception on 14 Jul 2023
Dear Mr. Brent, Thank you very much for having chosen the Park Hotel suisse and Spa. It gives us great pleasure knowing that you enjoyed your stay with us. Thank you for your feedback and we hope to welcome you again at the hotel. Regards The Reception

10/10 Excellent

Eric, Stoneham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, in the middle of Chaminix village with pool and jacuzzi on the top of the hotel with a view on the mountain top! Perfect!
Stayed 1 night in Jun 2023
Response from Simrann on 14 Jul 2023
Dear Mr. Eric, Thank you very much for having chosen us for your trip to Chamonix. It gives us immense pleasure knowing that you enjoyed your stay with us. We would be very pleased to welcome you again. Thank you and regards, The Reception

8/10 Good

charlene

Liked: Cleanliness, property conditions & facilities
Desk staff not helpful
Stayed 2 nights in Jun 2023
Response from Clara Ribeiro - Manager Assistant on 9 Jul 2023
Dear Charlene,Thank you for your feedback on your experience at our establishment. It is with great disappointment that we read your comment. We are sorry that your stay did not meet your expectations in terms of staff. We like to consider all our customers as part of our family and we strive to pamper you every day. On behalf of the entire Hotel Park Suisse & SPA team, we offer our most sincere apologies if you did not experience such service.We wish, all the same, to have the opportunity to welcome you again and make you live a better experience.Kind regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Clara Ribeiro - Manager Assistant on 2 Jul 2023
Dear Philip, Thank you very much for your comment as well as for this excellent score of 10/10 following your last stay at the Hotel Park Suisse & SPA. We are delighted to read that your stay met your expectations and we hope to have the pleasure of welcoming you again.Kind Regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Spa after a long 5 days in the surrounding alps, great hotel.
Stayed 1 night in Jun 2023
Response from Clara Ribeiro - Manager Assistant on 2 Jul 2023
Hello Adrian,Thank you for choosing Hotel Park Suisse & SPA for your stay in Chamonix and for sharing your positive review with us. We are sincerely delighted that the SPA and the establishment lived up to your expectations after these five days spent in the Alps.Kind Regards,

8/10 Good

Lynnette

Stayed 1 night in May 2023
Response from Clara - Assistante de Direction on 25 Jun 2023
Chère Lynnette,Nous tenons à vous remercier d’avoir pris le temps de noter votre experience au sein de l'Hôtel Park Suisse & SPA.Chaleureusement,

8/10 Good

Reesa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay. Staff was very nice. Room was a good size but very dated. Wifi was very poor. But i recommend as an excellent place to stay for a ski vacation. Very well priced.
Stayed 7 nights in Feb 2023
Response from Reservation on 20 Feb 2023
Dear Reesa,The Park Hotel Suisse & Spa team was delighted to welcome you and thanks you for your comment.We are very happy to read that you enjoyed your stay.Looking forward to welcoming you during a possible future stay for new memories,We remain at your disposal for any requests for additional information,Sincerely,The Park Hotel Suisse & Spa Team

4/10 Poor

Toqir

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.

6/10 Okay

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel was clean but the WiFi was awful and breakfast were decent. Quiet rooms face away from main street
Stayed 6 nights in Jan 2023
Response from Reservation on 20 Feb 2023
Dear Mr Brandy,The Park Hotel Suisse & Spa team was delighted to welcome you and thank you for your comment.We are very happy to read that you enjoyed your stay even though we do apologize for the slow internet connection you have been facing.Looking forward to welcoming you during a possible future stay for new memories,We remain at your disposal for any requests for additional information,Sincerely,The Park Hotel Suisse & Spa team

8/10 Good

PATRICK

Stayed 4 nights in Dec 2022

6/10 Okay

greg

Travelled with family
Liked: Cleanliness, staff & service
great location but extremely unfriiendly management. The individual staff members are nice but no one goes out pf there way to help you especially if you booked on Expedia or Orbitz.
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings.
Breakfast was wonderful. Hot tub was broken and WiFi was awful.
Stayed 7 nights in Dec 2022
Response from Jade - Assistant manager on 23 Dec 2022
Hello, Thank you for your feedback, we do our best to deliver the best services. Unfortunately we had a technical issue with the hot tub. As for the wifi, we are in the process of setting up the fiber. It should be resolved by January. It would be a pleasure to have you back in our hotel! Best regards,

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in city center, close walk to cable cars and train station. Room was clean and comfortable. Breakfast served was good quality and variety. Roof top sauna and hot tub had a great view of the mountains. Staff was always friendly and helpful. Would definitely stay again.
Stayed 6 nights in Sep 2022

10/10 Excellent

Amber, Simsbury

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice, rooftop spas was very nice massage was excellent and breakfast buffet was delightful
Stayed 1 night in Sep 2022

6/10 Okay

Ohad

Travelled with group
Liked: Staff & service, amenities
Maintenance could be better at the propoery. Staff are kind and attentive
Stayed 1 night in Sep 2022

10/10 Excellent

Pawel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

6/10 Okay

Poonam

Stayed 3 nights in Aug 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, helpful and friendly staff, beautiful rooftop pool, hot tub and sauna, all immaculately clean.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights after completing the TMB. The spa was a treat (sauna, pool, hot tub) and our room was clean and well appointed. Would stay again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little gem! Staff was amazing, location is great, rooms are clean and cozy. More traditional vs modern, but very cute. I got sick and the staff was very nice to me. Brought me tea and honey, and tried their best to help me out. Just loved it here:)
Stayed 1 night in Jun 2022

2/10 Terrible

jean

Travelled with partner
Wifi DIDNT work
Stayed 1 night in Jul 2022

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, amenities
Not a 4 star hotel - at best a 3 star with a 2 star experience. Not sound proof walls - very loud talking Heard- outside all night. Rooms old - dirty furniture. Really needs help . Suggest staying somewhere else - good location but you will not be happy .
Stayed 1 night in Jul 2022

10/10 Excellent

Minchi

Stayed 1 night in Jun 2022

10/10 Excellent

Jincao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffa are very nice and professional. Rooms are clean. My room have good view of snow mountain.
Stayed 1 night in Jun 2022

10/10 Excellent

Jincao

Stayed 1 night in Jun 2022