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Reviews of Châtel Réservation

Châtel Réservation
281 Route de Thonon, Chatel, Haute-Savoie

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Nothing like advertised
When claiming our keys we were told that the place we were staying was not even in Chatel. We had to reload all our luggage and get the taxi to Linga over 2 miles away from Chatel. We were told that we could get linen on arrival but when there was told that the linen place was not open and they would sort it the following day - which they didn’t. We thought that the photos and description of Chatel Reservation were extremely misleading. We thought that Chatel Reservation, when booked, was centrally located in an ideal spot for getting to all restaurants and ski areas. In fact is states on hotel.com ski in/ski out access from your apartment. This clearly was not the case at all. When booking through Chatel Reservation you could literally end up anywhere in the Linga/Chatel/Super Chatel region. The ski hire that we booked was centrally located that instead of where we were actually staying which was unbelievably inconvenient. I cannot stress enough I put reviews online all the time all very balanced and fair. I have never been more disappointed in this inaccurate selling of this rental property. The bed we stayed in had a separate room with bunk beds and in the kitchen area there was a pullout sofa bed. The property itself was not very clean, areas in the bathroom and kitchen area had not been cleaned properly. The property was small and quite close to the nearest bus stop. The busses were every 10 minutes mostly.
Stayed 7 nights in Feb 2020

2/10 Terrible

Kate W., Milton Keynes, UK

Too far out of town, not what we requested!
We requested an apartment in the town centre initially and continued to email before the holiday for a location address, however no-one got back to us. As a result, our transfer dropped us at the agency and wouldn't wait to take us to the property. We (2 females with 3 bags) had to drag our heavy bags across town in the snow to pick up the keys from another agency, and then all the way to our accommodation which was up a ridiculously long, very steep hill and then up 8 sets of steep stairs. Had we been aware of this, we would have requested other accommodation way before arriving. I am not particularly well and this location ruined our week which we look forward to all year. The lack of communication was shocking, and the inappropriate location was simply unacceptable. This is our worst experience with HomeAway and will stop us from using it again in the future.
Stayed 7 nights in Feb 2019

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Great stay. accommodation was just right for us, family of 4 but would say that the description was 2 bedroom s with 2 double beds and 3 singles - this was a double bunk bed in one room and single bunk beds in another and a mattress for the 3rd single. accommodation would have been very cramped for 7. Location was great, bus stop at top of drive for east access to ski lifts or easy 10 minute walk into town - we stored our equipment at the ski hire shop in town and walked each day - from there we got to choose which bus or lift to access the slopes on, there are 5 access points to choose from in Chatel. I have marked the cleanliness down as the bathroom wasn't as clean as i would have expected but I think this is a function of choosing to do your own cleaning or paying 50 Euro for end of stay cleaning.
Stayed 7 nights in Feb 2019

8/10 Good

Steve, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment with good facilities.
The Apartment was clean and well equipped with good facilities, ideal as Ski accommodation. The location is a little off the main road which makes it quiet, but ideally a car is needed.
Stayed 7 nights in Jan 2018

6/10 Okay

Marcus, Clevedon

Liked: Cleanliness, staff & service
Disliked: Room comfort
parsons ski again
The accommodations was a one room bed sit with a bathroom, the beds were pull out bunk beds with a kitchenette and lounge all in one. It s was what we booked, was clean and the water was hot so a great base for a cheap ski week in the alps close to too the main ski lift in chatel, down sides, small, bunks were hard, you have to take your own bed covers etc and your away from the main resort so no night life or local restaurants which are around an mile away and up a very steep hill

10/10 Excellent

Adrianne, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Chatel Tour organises WHERE you stay in Chatel, this was the second time that I have used this firm to book accommodation for me. Last week I had an apartment in the centre of the village where I could cook for myself. 5 minutes to the supermarket, or 10 minutes to the skilift (less if I took the free bus!).My apartment this year was in "Lou Candres", a lovely building made up of 8-10 separate little "flats", all with kitchen area with fridge/freezer, microwave, kettle & toaster, pots & pans, crockery-in short, all you could need! Bathroom & separate toilet were both very roomy, and I had ample space to move around in general. For people taking apartments in France you need to know that you must take your sheets, pillowcase & towels with you!-funnily enough, no-one tells you this in advance!

4/10 Poor

Paul, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
The accommodation is not allocated at the time you book so you can end up anywhere. We stayed in Petit Chatel. It is quite nice but a bit of a walk to the town. There is also a ski bus. We stayed in a private appartment and it check in was with a local neighbour. Finding her was quite hard and she was not particularly helpful. Two things to be aware of: 1. Towels and sheets are not easy to find so take your own. I thought these were going to be provided but in the end we had to hire some from a shop in the town. 2. You have to clean the room at the end of your stay to get your €200 deposit back. The rooms are not that big but reasonably comfortable and with good views.

8/10 Good

Manuel

Liked: Room comfort
satisfaction mitigé
l'annonce ne correspond pas à la réalité.Dans l'annonce est dit (à 100 mètres des remontes mécaniques, hors il se situe à environ un kilomètre.La photo ne correspond pas de tout au studio) Toutefois ce bien le pavillon de la photo La propriétaire est simpatique,
Stayed 7 nights in Mar 2022

6/10 Okay

jean-luc

Travelled with family
Disliked: Cleanliness
Stayed 7 nights in Aug 2021

10/10 Excellent

Teddy

Travelled with family
Liked: Room comfort
Très bien
Super séjour. Très bon acceuil . Super appart .Assez propre mais nous avons constaté quelques lacunes qui nous ont obligé a refaire le menage en debut de séjour et nous étions pas au courant qu'il fallait donner une caution . On reviendra.
Stayed 7 nights in Aug 2020

8/10 Good

Baudouin V.

Liked: Cleanliness
Location 6 personnes
Bel appartement situé en direction de petit Châtel. Pas de place de parking réservée et à Noël c'était trop juste.
Stayed 7 nights in Dec 2019

10/10 Excellent

Mourad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Boudewijn

Disliked: Cleanliness, staff & service, property conditions & facilities
Het is op loop afstand van de lift
Wat ontzettend tegenviel is dat het appartement niet echt schoon was toe we er in trokken. Echter er zijn geen schoonmaakspullen in de kast en dus was het bij het verlaten ook niet echt mogelijk het gepoetst achter te laten. Prompt wordt er 50 euro afgetrokken van de borg. Gemakkelijk manier om wat extra geld te maken

8/10 Good

anne sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement propre et accueille chaleureux
Disposition des bus gratuit pour accéder au piste

8/10 Good

Lasse

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Alexandra, Yvelines

Liked: Cleanliness, property conditions & facilities, room comfort
Séjour confort et détente à Chatel
Appartement dans la résidence Le Solarium. Vue imprenable sur la montagne. Beau balcon. Très beau logement, extrêmement bien équipé avec belle décoration. A 200m d'un télésiège et quelques minutes en navette du centre ville. Séjour parfait !

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Sportlov i Portes du Soleil
Fantastiskt resemål! Grym skidåkning, mysig by. Bra läge på boendet med skidbuss utanför på gatan. Städningen i vår lägenhet var dock inte bra samt att det kändes lite slitet och sunkigt över huvud taget. Bra med två separatat sovrum! Saknade torkmöjligheter för kläder och pjäxor.

6/10 Okay

christelle

Liked: Cleanliness, property conditions & facilities, room comfort
devions avoir un studio pour 4 personnes avec 1 lit une place 1 lit Lits superposés 1 canapé-lit et réservés dans un hotel, nous sommes arrivés chez un particulier (personne agréable et sympa) , le choix de notre réservation était en fonction d'un hotel donc un peu décus ; endroit propre et agréable malgré tout. emplacement pratique avec des navettes gratuites bondées pour l accés aux pistes.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ali, vitry sur seine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER
SUPER !!!!