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Reviews of Hotel Sercotel Gran Fama

4 out of 5
Hotel Sercotel Gran Fama
Avenida del Mediterraneo 311, Almeria, Almeria

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 216 reviews" "
Rating 8 - Good. 104 out of 216 reviews" "
Rating 6 - Okay. 12 out of 216 reviews" "
Rating 4 - Poor. 6 out of 216 reviews" "
Rating 2 - Terrible. 6 out of 216 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful on so many ways
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel in suburban Almeria
Awful experience. Tired building. Poor customer service
Stayed 1 night in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a stay!
A very clean functional hotel perfect for an over night stay but very impersonal.
Stayed 1 night in Feb 2023
Response from Dirección. on 15 Feb 2023
Estimado Kevin,Es un placer para nosotros que nos haga llegar sus impresiones tras su estancia en nuestro establecimiento. Quedamos a la espera de poder saludarle de nuevo pronto.¡Saludos!

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel just outside of the centre of Almeria. Ŵe were only there for one night but very comfortable stay. And the woman on reception was so helpful and helped us find a lovely restaurant just around the corner.
Stayed 1 night in Oct 2022
Response from Dirección. on 30 Nov 2022
Dear Martin,Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We truly hope that we will have the pleasure to welcome you back in the near future.Kind regards.

8/10 Good

LAURENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Dirección. on 10 Sept 2022
¡Muchas gracias Laurence!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Dirección. on 4 Jun 2022
¡Gracias!

8/10 Good

NEIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Ideal location in the main town.
Stayed 1 night in May 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice propery. Very helpful bilingual staff . Id stay again and recommend
Stayed 2 nights in Mar 2021

10/10 Excellent

Santiago Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Gerente on 30 Jul 2020
Estimado Santiago Jesús, Muchas gracias por darnos la máxima puntuación. Nos encanta que todo haya sido de su agrado, pues nuestra mayor motivación es satisfacer a nuestros clientes. Le esperamos pronto de nuevo. Un cordial saludo

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Almeria
Able to check in upon arrival at midday. Underground parking very secure and reasonably priced. Hotel is fairly modern and rooms were good sized and clean. Location is close to a shopping mall and about 30 minute stroll to tourist attractions but taxi ride also only about €5 each way.
Stayed 1 night in Oct 2019
Response from Gerente Hotel on 5 Nov 2019
Dear Michael, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. We are looking forward to have the chance to welcome you and to have you as our guests again. Kind regards.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice hotel but bar closed at weekend
This hotel is fine. However it seems to be based around business customers who normally aren't there at the weekend, so they close the bat on friday and reopen on monday. This is absurd. There were quite a few people staying so they should provide the service of having a bar on site. Breakfast was quite expensive, 15 euros I think so we had breakfast in the bar across the road. There was plenty of free street parking available next to the hotel so no need to pay 11 euros for their car park.
Stayed 1 night in Oct 2019
Response from Gerente on 20 Oct 2019
Dear Christopher, Thank you for choosing to stay in our establishment and for taking the time to share your experience with us. We will have very much in mind your impressions and we will work to improve these points marked. We stay in your entire disposal and hope that you return to visit us in other occasion. Kind regards.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stopover for airport and close to new shopping centre. Easy drive to airport.
Stayed 1 night in May 2019

10/10 Excellent

Jay, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice clean comfy hotel with free safe street parking. Only issue is its a half hour walk to the waterfront but theres not much to see there anyway. As for hotels this one's great value
Stayed 1 night in Mar 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay.
A really comfortable hotel. Very relaxing and calm atmosphere. Great quality breakfast. All hotel staff were efficient and friendly. Room well appointed, bed very comfortable. All-round lovely experience.
Stayed 6 nights in Dec 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We had a very comfortable over night stay, nice staff, and very central
Stayed 1 night in May 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran fama
Not in centre of city and approx a 15 minute walk to get there, however that suited us and the walk was pleasant. We were next to a large shopping complex so that was a bonus. Staff pleasant and friendly, breakfast was good
Stayed 3 nights in Dec 2017

8/10 Good

Richard, West Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit far from the town centre.
Hotel was nice, but a bit far out of the centre. Rooms were nice and clean and breakfast was good, but typically the warm food was a bit cool. Parking is underground and costs 11 euros. There is enough space to park without difficulty. There is some free street parking outside but it always seemed to be full, so we just used the car park. Next door is a shopping centre with a handy food court. There are a few restaurants nearby but I would say you are better off eating somewhere in the town centre. We walked everywhere and it took about 30 mins to get to the town centre and the Alcazar. Almeria itself is OK. It's been used as a movie location, both the town and the Alcazar, as has the Tabernas desert which is nearby inland. We found the streets of Almeria to be a bit dirty.
Stayed 3 nights in Nov 2017

2/10 Terrible

Helen, England

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good choice
This hotel is geared towards the business traveller, as a tourist it is too far at the edge of town from the attractions, ie the Alcazaba and cathedral and a good bus ride to the beach Although the staff are nice, there was only one member of staff on in the evenings, the bar and restaurant closed on Friday, by which time we decided to leave early. Not recommended unless on business
Stayed 7 nights in Aug 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
Great modern hotel, very friendly staff - let down by the local area
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to mall
Hotel was nice and clean. Next to the mall. Not super close to the beach... good 45 minute walk or you can take a bus. The old center of Almeria can be reached by bus and is very historic. Breakfast was great and had lots of choices. If you need to travel to Almeria for work or something this hotel is good.
Stayed 13 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - shame about the restaurant
A pity we were not advised that the hotel restaurant is closed on a Friday evening.

8/10 Good

Fiona

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, convenient shopping centre nearby
Good experience, hotel clean and room was good. Only thing against it was that the restaurant and bar was not open, doesn't open over the weekend, a bit strange, however we already knew this from previous reviews.

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort
Expensive for the pets
Issue with the pet policy on booking it states a charge of €20 per pet per stay, when we get there we are told that it's per pet per night making the budget stay more expensive. What do you get for the extra €20 a night for your pet. NOTHING, other hotels give you a pet bed, provide water dishes etc but you get nothing at this hotel.

10/10 Excellent

liz, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and bathroom
Restaurant is not open all the time. Tough to get morning coffee

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Nice place for one night
It was typical of a small European hotels. I would probably spend the extra to stay closer to the beach since it's so pretty on the Mediterranean.

10/10 Excellent

Karen, Lubrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable capital stay
Loved the hotel, only problem was the noisy air conditioning in the room

4/10 Poor

Nicholas, Paris

Liked: Cleanliness
Disliked: Room comfort
The hotel was ok and the service was friendly but it was very slow during any point of contact (check-in, check-out, enquiries etc). My air-con only blew warm air and when I asked to move rooms I was told I couldn't as they were full. I challenged this (as I could see there were vacancies online) to be then told that it wouldn't matter if I moved room as all the air-con was set to warm for the whole hotel at this time of year, not what it said in the hotel description. So I was lied to twice, disappointing. And finally the food available for breakfast was just about ok too.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Flo, West Sussex UK

Liked: Cleanliness, staff & service, room comfort
Nice Hotel close to shopping mall
Very kind and friendly staff. Sadly the two sheets on my bed appeared to have been attacked by small moths and the only blanket was torn. Other than that the room and shower room were fine.

8/10 Good

v, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4 star hotel 30 minutes walk from centre
All great location was a bit far from centre

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

v, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel just a little far from centre!
A nice clean hotel with friendly and helpful staff

8/10 Good

GG, Poland

Liked: Cleanliness, staff & service, room comfort
Clean and nice hotel
near commercial centre, good bus connection to the centre and the beach. In the room there were problems with wi-fi. But we found a golden solution: every ten minutes you need to disconnect and connect again, then it works.

8/10 Good

diva

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michela, Providence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, helpful staff, comfortable.
I stayed at this hotel for two nights in a triple room with my 60-year-old parents during a trip in Andalusia. The hotel was nice, a old deal for the quality of the hotel. Room was very clean, staff very friendly and helpful (they printed stuff for us for free). We got the breakfast package which was good because there is not much around. The breakfast had a good selection of food, it was ok but not fantastic. It was very easy to find free parking in the street next to the hotel building so I don't think it's convenient to buy the parking that they offer. Internet didn't work very well in the room but was great in the bathroom and in the lobby. Something for tourists to keep in mind: it's not close to the city center/Alcazaba area and you cannot find free parking in the center but you kind of need to drive there...So to visit the city from this hotel you need a car but then you have to deal with parking downtown (which is not expensive at all, just had to navigate some of the narrow streets etc). Overall a really good hotel that I would recommend but not for tourists who want to visit the center.

6/10 Okay

Stewart Aldcroft, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky location, comfortable and pleasing
We arrived mid afternoon on a Sunday and it was so quiet, no other guests in the lobby, I thought we might be the only guests in the hotel for the night. It was thus a big surprise at breakfast on Monday morning to see many others. There's no pool, just an area to sit in the sun. Hotel restaurant opening hours are a bit odd, but there is a choice of other places to eat nearby. Very convenient for the large shopping centre next door, and just 15 to 20 minutes to the airport. Staff were very helpful.

8/10 Good

PaulB, Huercal Overa

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy clean rooms - Service slow though
Lovely clean, modern, stylish hotel, but they need to employ more staff. Bar service varied between slow & non-existent. Nice room, comfy bed & a decent shower though.

8/10 Good

Katie, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A comfortable stay. A little way out of the city but was fine for our one night stay. Excellent staff who were very happy to help with any questions we had. Rooms comfortable and quiet. Breakfast limited for our appetites!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over en route to resort
Second time of staying here. Very good value. Room comfortable and of reasonable size. Staff extremely courteous and helpful. Excellent breakfast buffet. Underground car park beneath the hotel. Reasonable 24 hour rate with in/out rights. Will be happy to stay there again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fine for an overnight stay
The hotel was fairly modern & definitely aimed at the business traveller. Dont think the star rating was warranted as no tea or coffee making facilities in the room.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Reshma, Sheffield, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service but unfortunately not near the centre or the beach
The hotel itself and the staff were excellent. I communicated in Spanish with them although, they appeared to speak/know some English. Even though we were there in August, the bar/restaurant was pretty quiet with predominantly Spanish tourists. You could watch TV in the bar area and have a tea/coffee as and when. The rooms do not have a balcony and there is no swimming pool on site. We were told about a gym on the main road, where you could get a discount. Right next to the hotel, there is a good shopping centre which also has a cinema and restaurants/cafes. However, the hotel location is not brilliant which is such as shame because the hotel itself is very good. To get around Almeria you would need to get a bus or hire a car. Even though, the man at the hotel told us that the public transport in Almeria is not great, we have to disagree. Once you have worked out the bus system with the help of a map, it is not difficult and pretty cheap (every journey was the same price regardless of the distance). Get the 2,5,11 to the centre and get the 12 to the beach and in the melting heat of 40 degrees you would not want to spend an hour walking! The buses do stop around 10.30 so if we were in the centre late, we would get a taxi back which wasn't too expensive. The hotel is part of a chain of hotels, I would try use them in another city. The price you pay for the hotel with Expedia is very reasonable and would be much more expensive if you were going to pay for it separately.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anne

Liked: Cleanliness, staff & service
The hotel is far from the old
The hotel is far from the old town and the castle- a pity.