Superior Double or Twin Room | Street view
Check availability

Reviews of Hotel Kazakhstan

4 out of 5
Hotel Kazakhstan
Dostyk ave 52/2, Almaty

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 146 reviews" "
Rating 8 - Good. 54 out of 146 reviews" "
Rating 6 - Okay. 26 out of 146 reviews" "
Rating 4 - Poor. 5 out of 146 reviews" "
Rating 2 - Terrible. 8 out of 146 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently good
Stayed 1 night in Mar 2024
Response from Anelya on 18 Apr 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Great breakfast!
Stayed 3 nights in Feb 2024
Response from Anelya on 18 Apr 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

AYHAN, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stuff, nice restaurants
Stayed 2 nights in Feb 2024
Response from Anelya on 18 Apr 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the last sevral years, I have been in this hotel. now this hotel is getting better and better of all areas. service, facilities, and cleanness. i give claps to the new management team.
Stayed 1 night in Feb 2024

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Openness and nice view.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 14 nights in Dec 2023

6/10 Okay

Soumadip

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staffs are very slow and disobedient.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

YUNLONG

Liked: Cleanliness, staff & service, amenities
Everything is fine besides the TV like in 80s year robots

10/10 Excellent

TATYANA, Laguna Niguel

Stayed 2 nights in Oct 2023

8/10 Good

ANNA, Tashkent

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms feel like well-used and required to be fixed
Stayed 1 night in Oct 2023

10/10 Excellent

ishita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money
Amazing location. Near most of the landmarks. Safe area. Loads of restaurants, drinking places and conveniece stores right across the road. Breakfast was the highlight. Will definately stay here again.
Stayed 3 nights in Oct 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Time Capsule Hotel😍
The hotel was pretty amazing experience to have in Almaty as I’ve been told that its one of the oldest hotels their and its like a time capsule😍 the view are wonderful no matter which side or floor you are at! The hotel have 24/7 restaurant (Noodles) and its yummy as well as they have 24/7 mini market inside the hotel and a coffee shop. If I'm visiting Almaty again, definitely will be staying at Kazakhstan Hotel again.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Bauyrzhan

Disliked: Staff & service
Great location and breakfast, ok rooms and service
The hotel is a bit old and worn out, the room is pretty small, but the views on the higher floors are amazing, the location is good and breakfast is superb. But the personnel is ok, couldn't find a luggage trolley and weren't really friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Arnob Ahnaf

Liked: Cleanliness, staff & service
Extremely helpful staff. I had no problems communicating regardless of spending neither Kazakh nor Russian. The room was a little old, and the tv was not compatible with internet. There was no fridge in the room either. Aside from that everything was great. Breakfast was nice. The hotel is close to bunch of resorts and there’s a nice park right outside.
Stayed 5 nights in Sep 2023

10/10 Excellent

Nazim, Chicago

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Dry good service. Amazing breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Jeff, Acacia Ridge

Stayed 3 nights in Aug 2023

2/10 Terrible

AIBEK

Disliked: Cleanliness, property conditions & facilities
Sauna is for private sessions during the day. Room wth no AC, should have mentioned during booking. Good food.
Stayed 1 night in Aug 2023

6/10 Okay

Kirolos

Liked: Staff & service, amenities
This hotel has an ideal location. You can walk to many attractions. also metro and bus stop near the hotel. The hotel staff are wonderful, very helpful and kind. The breakfast is delicious. The lobby and reception area are a bit dusty. Also don't use the shop and currency exchange at the hotel because the price is too high there. my room did not match the photo on the site. the furniture is old and chipped. big TV from the 90s. In general, the feeling of the room is like returning to the USSR
Stayed 6 nights in Aug 2023

6/10 Okay

Dmitry

Travelled with group
Liked: Cleanliness, staff & service, amenities
Air condition was not available in the bedroom (only in the second room within Junior Suite).
Stayed 6 nights in Jul 2023

10/10 Excellent

Gayle

Travelled with partner
Liked: Amenities
This is a landmark Soviet era hotel updated with contemporary style and current amenities. Terrific service. Breakfast buffet included an extraordinary array of regional and classic foods.
Stayed 3 nights in Aug 2023

6/10 Okay

tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast Extremely loud music on the 26th floor preventing guests from sleeping on floors around it Nice staff
Stayed 5 nights in Jul 2023

6/10 Okay

Dominic

Liked: Cleanliness
Disliked: Property conditions & facilities
Location of hotel was excellent, walking distance to most tourist attractions. I didn’t like my room, had an old CRT tv with poor satellite reception. If you want a good sleep, I recommend choosing the city view. The mountain view has a nightclub on ground level which plays music every night.
Stayed 4 nights in Jul 2023

6/10 Okay

Majed

Liked: Cleanliness, property conditions & facilities
Breakfast is amazing. But the head of staff is always pushing his cart to the coffee/tea station. Hitting me or blocking my way. He is Turkish and cares only about Turkish guests! I paid for superior room. but got basic room instead. Stayed 23 nights and asked the reception director(Ameli) to upgrade my room. She made me sit in front of reception for 3 hours for 3 consecutive days while she kept saying 5 minutes. She had no respect for foreigners. Expedia should be notified that all the Kazakhstanis had the superior(Lux) rooms. She kept showing me downgraded rooms, instead of upgrading. Never again. They owe me money for wasting 3 days of my cherished vaccation! waiting for her to talk to me. She thinks her time is more important than the foreign clients! I think the Turkish owners hired her for her looks & nothing else. She is so rude and think that she is superior!
Stayed 4 nights in May 2023

4/10 Poor

Majed

Liked: Cleanliness
Stayed 6 nights in Jun 2023

2/10 Terrible

Elena, San Diego

Business traveller
Liked: Cleanliness, staff & service
There is a bar/open air night club. Absolutely impossible to sleep and rest during a night. Music is extremely loud. Shower sewer is clogged. Shower was leaking. Old towels in bathroom. Breakfast was delicious.
Stayed 6 nights in May 2023

8/10 Good

shadman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff
Thanks, friendly and pleasant staff.
Stayed 4 nights in May 2023

10/10 Excellent

Emad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy nice hotel ,good location and nice room view, nice hotel staff
Stayed 1 night in Mar 2023

10/10 Excellent

Wassim, BROOKLINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money, comfortable stay in central location and friendly staff.
Stayed 6 nights in Jan 2023

10/10 Excellent

Nadezhda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Mark A

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent friendly staff. Amazing hue free breakfast.
Stayed 7 nights in Nov 2022

10/10 Excellent

Wassim, BROOKLINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You definitely get more than what you pay for, and it was comfortable for a month long stay
Stayed 1 night in Oct 2022

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, well maintained hotel, very good breakfast
Stayed 2 nights in Oct 2022

8/10 Good

Ilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The superior rooms are brilliant. The standard ones are to be avoided in my opinion though. Brilliant breakfast and gorgeous views from top floors.
Stayed 3 nights in Sep 2022

6/10 Okay

gholamreza

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Bayan

Travelled with family
Liked: Staff & service, amenities
I liked the elevators, breakfast, and there were two rooms in 1. I did not like that the Wi-Fi wasn't good, and that only the second room had A/C.
Stayed 2 nights in Jul 2022

4/10 Poor

Aziza

Liked: Staff & service
Disliked: Property conditions & facilities
I booked a standard room and ended up with a two bedroom and 1.5 bathroom. Rooms were very very small, shower drainage was poor. Otherwise liked reception staff.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Rajneesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Gvbpilot, HOUSTON, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property. The room service menu was a little sparse but I didn’t ask for anything special so that might be available. The roof top restaurant is excellent.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Magnificent hotel. Lovely room and bathroom. Comfortable bed. Friendly and helpful staff. Great location in the south of the central area of the city, convenient for shops/restaurants and Kok Tobe cable car.
Stayed 1 night in Jul 2019

8/10 Good

Martin, Marlborough

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, nice hotel.
Perfectly austere Soviet building, yet very well kept. Amazingly powerful shower, good quality bed. Tried to charge me for things from the minibar which hadn't been used, and the breakfast is not something to write home about. But I would stay again as it was fair value for money with a breathtaking view. Needs a bit of maintenance,
Stayed 2 nights in Jun 2019

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL...go to Renion Park hotel!!
Horrible!!! Booked two single beds only to find out none available and had to sleep on a cot...unacceptable! Service at front desk was nothing short of abysmal. Everything was old and run done. We had laundry done and then they came up and insisted to be paid immediately instead on the room account??? Why??? Breakfast was line up hell as 7 people are waiting for the only coffee machine that makes half a cup very 3 minutes. So of course people are getting two cups. Food that is cover and should be hot are not. Omelet was there only saving grace in consistently good though a nice variety of veggies and breads and jams.
Stayed 3 nights in May 2019

6/10 Okay

PAL

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall the hotel is located in a very nice place, with great view. However, I was on a business trip, and I had to stay my last night somewhere where they provide registration for foreigners. I called the hotel during the day, and the manager told me that they provide that registration. When I arrived and checked in, the receptionist knew about me so I left all my documents. In the morning when I came to checkout the registration was not ready, and manager was not picking her phone. I was lucky that it was a state holiday a day before, so when I was passing the border control the officer said that if it wouldn't be for that state holiday, I will be in a big trouble. I wish people will underpromise and overdeliver.
Stayed 1 night in May 2019