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7 Place Sevigne, Vichy, Allier03200 France | 0203 027 8675 (Call cost)
out of 1 review
“Great location. Comfortable. Helpful staff.”
The hotel is very handy for the city centre and has nearby free parking. It is not encosed but you do have to go through a barrier to get in. Very convenient but of course you would not leave anything valuable in the car. The room was clean and comportable and the staff at reception were unfailingly polite and helpful. There were a couple of problems which they dealt with as well as anyone could. There was no hot water in the morning - inquiries were made and it turned out this was due to a technical problem beyond their control. They offered to let us stay longer so that we could have a shower when the problem was fixed. This was not possible but we appreciated the thought - and the fact that they did not charge us for drinks ordered the night before by way of compensation. Also there was a problem with their credit card machine. It kept on declining our credit cards. They went to great lengths to phone the company and eventually established that the problem was with their machine and they then carried out the transaction by phone. I believe that neither problem was their fault and we very much appreciated the way they resolved the difficulties.