This is a very old hotel with amazing features. You are not going to get all the modern upgrades of other hotels, but it has a lot of charm and the location is right in the center of the city. Get a sea-view room for amazing views of the Mediterranean Sea.
This hotel wasn't too bad, except their advertising is deceptive.
First of all, free wifi is a major half-truth. There is free wifi in the lobby cafe, but NOT in the room. You have to pay for it in your room. I said to the front desk guy that that was pretty deceptive and he said "that's egypt." We both had a laugh because it was all too true.
Second, the shower/tub. It may seem petty, but they specifically advertised a tub and "standing shower and jacuzzi". The was a cool shower jet thing, but there were no jets or even a spigot to fill up the tub. So you'll get a fun shower, but not a bath and definitely not a jacuzzi.
Finally, the staff was not very helpful. One guy was great, but the rest...were not. We asked for help buying a train ticket. He tried calling them, no answer, then asked us to wait five minutes for someone else to help us. 25 minutes later, nobody came and it turns out nobody was coming. He stopped trying and didn't tell us while we waited for more help. Same thing happened with a taxi. They said they'd call once, to wait 5 minutes, then... nothing.
For my first time experience I have to stay it was a the hotel. Reading the reviews I was a bit scpetical about the experience but it turned out to be the opposite. The staff were so friendly and helpful. I would definitely stay here again as the everything was organized and they attend to your needs straight away.
Sam from United Kingdom
Smart palm-tree-lined hotel, set adjacent to a shopping and entertainment complex in the downtown district of Smouha. All …More
Had a great time here during first week in September. The hotel is 2 minutes walk to the private beach and there's also a shuttle bus.Crossing the Road though can be difficult as the cars don't stop and there's no zebra crossings. A reasonable selection of hot and cold foods for breakfast which gets really busy after 10am.
The reception/concierge staff are very helpful especially Paulette,Fady Mohammed/Nader and Ragab who dealt with any queries I had. Reda Heneidy is head of catering and is very passionate about making sure the food is of high quality.You must try the Greek restaurant in the hotel.The hotel food was excellent and you could also order food at the beach. Rooms were comfortable and air conditioning worked fine. On a negative note house keeping often forgot to replenish some items. The music was playing loudly on a couple of nights so don't get rooms overlooking swimming pool if you sleep early. Had a really good time and look forward to visiting again next year!!
Vaseem from London
It is featuring 118 stylish rooms and 40 elegant suites, with work space, well lit desk and high speed Internet, and most …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.