Even though I arrived before check-in time I was swiftly allocated a room by the very helpful staff. The hotel is an elegant and well-maintained early 20th century building minutes from the centre of Alexandria. A substantial breakfast was served in the sixth floor dining room with fantastic views over the harbour. I would definitely stay again.
This is a very old hotel with amazing features. You are not going to get all the modern upgrades of other hotels, but it has a lot of charm and the location is right in the center of the city. Get a sea-view room for amazing views of the Mediterranean Sea.
This hotel wasn't too bad, except their advertising is deceptive.
First of all, free wifi is a major half-truth. There is free wifi in the lobby cafe, but NOT in the room. You have to pay for it in your room. I said to the front desk guy that that was pretty deceptive and he said "that's egypt." We both had a laugh because it was all too true.
Second, the shower/tub. It may seem petty, but they specifically advertised a tub and "standing shower and jacuzzi". The was a cool shower jet thing, but there were no jets or even a spigot to fill up the tub. So you'll get a fun shower, but not a bath and definitely not a jacuzzi.
Finally, the staff was not very helpful. One guy was great, but the rest...were not. We asked for help buying a train ticket. He tried calling them, no answer, then asked us to wait five minutes for someone else to help us. 25 minutes later, nobody came and it turns out nobody was coming. He stopped trying and didn't tell us while we waited for more help. Same thing happened with a taxi. They said they'd call once, to wait 5 minutes, then... nothing.
For my first time experience I have to stay it was a the hotel. Reading the reviews I was a bit scpetical about the experience but it turned out to be the opposite. The staff were so friendly and helpful. I would definitely stay here again as the everything was organized and they attend to your needs straight away.
Sam from United Kingdom
Smart palm-tree-lined hotel, set adjacent to a shopping and entertainment complex in the downtown district of Smouha. All …More
I picked this hotel through Expedia, simply based on the reviews. I was extremely happy with my choice! The hotel is a beautiful property, the rooms are plush, comfortable, beautifully decorated, spotless, and have all of the amenities. There was even a complimentary plate of fresh fruit and two bottles of water, which was a very nice touch.
The staff was super, especially Ahmed and Aya at the front desk. The restaurant was delightful and the staff was very accomodating. The fact that the restaurant is open 24 hours is wonderful.
Everyone, from housekeeping to the security staff, was top-notch. And, the front desk was always there to answer questions and to give advice. The price was quite reasonable, which was as added bonus. I highly recommend this hotel!
This hotel is miles from anywhere, surrounded by spare building plots with nowhere to stroll.
But,.....it is luxurious, the staff at 1am were attentive and nothing was too much trouble. Our room on the ground floor was huge, and had a large patio overlooking the swimming pool complex. The furnishings in the room and bathroom were top of the range and the whole 'suite' was spotlessly clean. Breakfast was buffet style with very attentive waiters and egg chefs.
We were sorry to leave the hotel the next day.
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