All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 522 out of 1002 reviews" "
10 - Excellent
522
Rating 8 - Good. 242 out of 1002 reviews" "
8 - Good
242
Rating 6 - Okay. 105 out of 1002 reviews" "
6 - Okay
105
Rating 4 - Poor. 68 out of 1002 reviews" "
4 - Poor
68
Rating 2 - Terrible. 65 out of 1002 reviews" "
2 - Terrible
65
8.2/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Emily
Travelled with family and small children, Travelled with partner
Extremely reasonable pricing, and quick nice check in. The beds are comfortable and we got a large room for two adults and two kids - have my two year old on the sofa bed, son in one bed, and husband and I in the other.
Emily
Stayed 1 night in Apr 2024
4/10 Poor
Lisa
Travelled with family
4 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The room was very old and dated, so it gave it an unclean feeling. It is right next to the highway, so it was loud to sleep. The breakfast was mediocre, nothing great. A small fruit selection would have been nice. Any staff we did encounter was friendly and the price was good.
Lisa
Stayed 2 nights in Apr 2024
Response from Melinda B on 4 Apr 2024
Thank you for reviewing your stay, we appreciate the feedback, We are gearing up to start a full renovation in May of this year, and we hope you will come check us out when the renovations are completed. We wish you safe travels.
The room was overly hot, was the only complaint. It could've been due to us being on the third floor and it being warmer outside for January. The breakfast was amazing, the beds and pillows are extra comfy!! They have a working pool and gym, and overall atmosphere was amazing. Parking was plentiful, and it was close to what we needed. Overall 4/5
Nubia’s
Stayed 1 night in Jan 2024
Response from Melinda B on 15 Feb 2024
Thank you for the review of your stay with us, we appreciate you taking the time to let us know you were able to enjoy it! We hope to see you again in the future. Take care and enjoy your future travels (:
8/10 Good
Bob
Travelled with family
22 Jan 2024
Liked: Cleanliness, staff & service, amenities
Property is right on the road and it’s loud. It was clean and staff nice just a bit dated.
Bob
Response from Melinda B on 25 Jan 2024
Thank you for the review, we appreciate you staying with us and for being our valued guest. We will note on your profile that you prefer a room away from the road if you ever choose to stay with us again. We wish you safe travels.
Thank you for rating your stay, we are so happy you enjoyed the pool while at the hotel. We look forward to being able to accommodate you again in the future. Safe travels!
We didnt stay, we left because of a water shut off letter in the room , i want my money back. we did not stay the night, they should of told us they were going to have the water off before we booked. Front desk said it should be no problem giving our money back but then there was an issue
Cesar
Stayed 1 night in Jan 2024
Response from Ms Back on 25 Jan 2024
So sorry that we had a letter placed in the room about the water being shut off the next day. This would have been well after your checkout time and wouldn't have disrupted your stay. I'm sorry about the confusion regarding that issue. We try to make sure we can always accommodate our guests and cause very little disruption to the enjoyment of all amenities. I hope that maybe you can visit us again sometime.
8/10 Good
Robert
21 Jan 2024
Robert
Stayed 1 night in Jan 2024
Response from Melinda B on 22 Jan 2024
Thank you for choosing our hotel for your recent stay in Allentown, we appreciate you giving your rating of 4 out of 5, and hope we can get a 5 out of 5 for your next trip. Safe travels.
We are so happy that you had a nice stay, we appreciate the positive feedback. We wish you all the best, and hope to see you again!
6/10 Okay
Holly
Travelled with family, Travelled with family and small children, Travelled with partner
2 Jan 2024
Liked: Cleanliness, staff & service
Very loud hotel ie; cars driving by, slamming doors, etc. Breakfast was lackluster as most of the most food was unavailable, broken pancake machine and limited seating. Parking lot was terrible, had to walk over a 100 yards to get into this place. Meanwhile the workers parked in the dropoff area right outside the main door.
Holly
Stayed 1 night in Dec 2023
Response from Melinda B on 25 Jan 2024
Thank you for rating your stay and telling us about the issues you experienced. We try to make every stay great, and I'm sorry that didn't happen this time. We will share your comments with the team to see if we can improve in the areas mentioned.
I didn't like the light sensors in the room. As soon as you got out of bed the light went on. Much to my husband's annoyance . Then when I got back in bed it finally went off however every 5 mins it came back in again.and again again . Very frustrating . .It's about time all hotels got rid of their carpeting too. think bedbugs etc ... A lot have already removed theirs which is in the positive direction towards hygiene and bug free
Erika
Stayed 1 night in Dec 2023
Response from Melinda B on 22 Jan 2024
We apologize that your stay wasn't as good as expected. We are working hard on a full renovation this year, and hope you will come see the results when the renovation is completed. Thank you for your feedback.
Thanks a bunch for the rating, we love to hear from our guests. We wish you a very happy new year and hope to see you again in the near future!
10/10 Excellent
paul
Travelled with family
25 Dec 2023
Clean, quiet, friendly desk clerk
paul
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the rating, we truly value your opinion. We hope we can accommodate you again in the near future. We wish you all the best in the new year.
Thank you for rating your stay, we love to hear from our guests about their experience! Until next time, safe travels.
10/10 Excellent
Nancy
Travelled with family
22 Dec 2023
Liked: Amenities
Nancy
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you Nancy for rating your hotel stay. We aim to get a 5 out of 5, so thank you so much for letting us know we achieved that! Happy new year to you and your family.
10/10 Excellent
Marlin
17 Dec 2023
Marlin
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the 10 rating, it makes us happy to get positive feedback from you! If you are in the area again, we truly hope you will choose to stay with us again. Happy new year!
This property is getting a bit old & worn, but everything is spotlessly clean & staff is friendly & helpful. Beds & bedding are super comfortable.
Erika
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the feedback, and for letting us know about your experience. We are preparing for a full renovation of the hotel in 2024, we hope you will come back and checkout the finished project. Happy new year and safe travels!
Thank you for rating your experience. We value your opinion and are happy to know you enjoyed your stay with us. We wish you the best in your future travels.
Thank you for rating your recent stay. We are working hard on making improvements, and hope you will give us another chance in the future. We have a full renovation scheduled for 2024, we would love for you to come see it once it is completed.
We appreciate you taking time to rate your stay. We apologize that you didn't have a better experience, and we will share your rating with the team to see where we can make improvements. Thank you for your honesty.
8/10 Good
RosaJ
27 Nov 2023
Liked: Cleanliness
RosaJ
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
We appreciate the 4 out of 5 rating for your recent stay. We hope you will come stay with us again in the future.
10/10 Excellent
Marcus
26 Nov 2023
Marcus
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for rating your stay, we hope you will come and stay with us again. Happy holidays and safe travels.
10/10 Excellent
Lucero
22 Nov 2023
Lucero
Stayed 1 night in Nov 2023
Response from Melinda B on 2 Jan 2024
Thank you for the 5 out of 5 rating. We value your opinion, it helps us to see how we are doing. We are happy to know you had a nice stay. Safe travels to you and your family.
Very pleased with how clean the room was. The breakfast was very nice also. Granddaughter loved the make your own pancakes, especially with the chocolate chips! Good variety of hair and cold food. Something for everyone. Coffee was nice and hot!
Stacy
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for letting us know you had a good experience with us! We enjoy to hear from our guests, and are glad your stay was good and you were able to enjoy the breakfast.
Thank you for the 5 star rating, we love to hear positive feedback. We wish you all the best in your future travels.
2/10 Terrible
Jason
Travelled with family
19 Nov 2023
Disliked: Staff & service, room comfort
Horrible Experience
Had a horrible experience with our check in. Our room was given to someone else that was booked by someone with the same first name. We were told they checked in with our name, e-mail, confirmation, etc. It was my birthday. We were sent to a room half our size then finally put in the room we paid for. We thought we were going to have to call the cops for fraud but then the girl admitted she didn’t check any id and had just given this other person our room. Horrible experience!
Jason
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for your recent review. We apologize that you experienced an issue during your stay, and we will share your comments with the staff to try to make sure we can make the needed improvements to our guests' experience. Please except our apology, we wish you the best in your future travels.
8/10 Good
CARLOS
Travelled with partner
19 Nov 2023
Refrigerator is missing part
CARLOS
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for the rating of your recent stay at the Holiday Inn Express We appreciate you as our valued guest, and hope to see you again in the future.
Nice place but too close to highway, you hear a lot of road noise
John
Stayed 1 night in Nov 2023
Response from Melinda B on 14 Nov 2023
Thank you for the feedback. We will noted on your profile that you prefer a room away from the highway if you choose to stay with us again. Thank you so much for staying with us.
Maybe update bathroom. But otherwise nice and convenient location
gary
Stayed 1 night in Nov 2023
Response from Melinda B on 13 Nov 2023
Thank you for the feedback, we are actually in the process of getting a complete renovation starting with the bathrooms. We hope you will come back and check us out once the renovation is completed. Safe travels.
Thank you Deborah for rating your stay. We appreciate you and are glad to know you were able to give us a 4 out of 5. We will work hard to make your next stay even better.
This was a great little hotel for one night. Clean, comfortable, and just right for our short visit to Allentown.
Joel
Stayed 1 night in Nov 2023
Response from Melinda B on 6 Nov 2023
Thank you Joel for taking the time to share your experience. We are thrilled to know you had a nice stay although it was short visit. We hope to be able to accommodate you in the near future. Safe travels.
Thank you for sharing your experience, we are happy you enjoyed your stay and appreciate the positive feedback. We truly hope to see you again and value you as our guest.
The building is very old and shabby. The room had an odor (probably in the carpet) that did not go away even with the air conditioner on. The towels were dingy.
Rosa
Stayed 1 night in Nov 2023
Response from Melinda B on 3 Nov 2023
Thank you for your review, and for letting us know about your experience. We will work hard to look into and fix the issues mentioned and appreciate your honestly. Thank you for your candid review.
Entire place was dirty and stains everywhere including lobby, hallways, elevators and room. Broken lamp shades in room, crumbs on floor, spreads on bed didn’t match, chipped wood, entry door had something dripping down it. Breakfast was substandard with limited seating for the number of guests. Never again!!
Maria
Stayed 1 night in Oct 2023
Response from Melinda B on 30 Oct 2023
We apologize your stay wasn't what it should be. We are working on the issues mentioned and sharing your feedback with the team. We value your opinion, and take your comments and use them to coach and train our staff. We will work hard to make the improvements.
6/10 Okay
Katie
29 Oct 2023
Liked: Staff & service
If you’re looking for a place to sleep only, you’d be satisfied. We had good interactions with the staff. Did not have time to use the pool or eat breakfast. Rooms have a couple renovations but did notice rusted fixtures, cracked bathroom floor tiles and the bed seemed old/ super soft with body indents
Katie
Stayed 1 night in Oct 2023
Response from Melinda B on 31 Oct 2023
Thank you for your candid review. We are preparing for a full renovation of our hotel, and hope you will come check us out once the renovation is completed. We apologize that we missed the mark, and appreciate you sharing your experience. Thank you for staying with us.
Thank you for the rating, we are happy you chose to stay with us and we hope to see you again in the near future! We wish you you all the best in your future travels.
10/10 Excellent
Marcus
28 Oct 2023
Marcus
Stayed 1 night in Oct 2023
Response from Melinda B on 29 Nov 2023
Thank you for rating your stay, we hope you can come see us again in the future. Safe travels.
Thank you for taking the time to rate your stay. We will work hard to make improvements so we can make your next stay much better. Thank you for your honestly. Safe travels.
6/10 Okay
Sheryl
Travelled with family, Business traveller, Travelled with pets
Loud group of people smoking and drinking outside front entrance
Sheryl
Stayed 1 night in Oct 2023
Response from Melinda B on 23 Oct 2023
Hello Sheryl, we thank you for your feedback and apologize that your experience outside the hotel was not a pleasant one. We hope that the rest of your stay was a good one. Thank you for your candid review.
8/10 Good
mark
20 Oct 2023
mark
Stayed 1 night in Oct 2023
Response from Melinda B on 10 Nov 2023
Thank you for rating your stay, we value your opinion and hope to see you again soon!