Exterior

Reviews of Holiday Inn Express & Suites Allentown West, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing, and quick nice check in. The beds are comfortable and we got a large room for two adults and two kids - have my two year old on the sofa bed, son in one bed, and husband and I in the other.
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was very old and dated, so it gave it an unclean feeling. It is right next to the highway, so it was loud to sleep. The breakfast was mediocre, nothing great. A small fruit selection would have been nice. Any staff we did encounter was friendly and the price was good.
Stayed 2 nights in Apr 2024
Response from Melinda B on 4 Apr 2024
Thank you for reviewing your stay, we appreciate the feedback, We are gearing up to start a full renovation in May of this year, and we hope you will come check us out when the renovations are completed. We wish you safe travels.

10/10 Excellent

juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovet
Stayed 1 night in Mar 2024
Response from Melinda B on 1 Apr 2024
Thank you for rating your stay, we wish you all the best in your future travels!

10/10 Excellent

Ismenia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Melinda B on 1 Mar 2024
Thank you for the rating of your recent stay, we value you as our guest and are so happy we were able to accommodate you! Enjoy your future travels!

8/10 Good

Nubia’s

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was overly hot, was the only complaint. It could've been due to us being on the third floor and it being warmer outside for January. The breakfast was amazing, the beds and pillows are extra comfy!! They have a working pool and gym, and overall atmosphere was amazing. Parking was plentiful, and it was close to what we needed. Overall 4/5
Stayed 1 night in Jan 2024
Response from Melinda B on 15 Feb 2024
Thank you for the review of your stay with us, we appreciate you taking the time to let us know you were able to enjoy it! We hope to see you again in the future. Take care and enjoy your future travels (:

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is right on the road and it’s loud. It was clean and staff nice just a bit dated.
Response from Melinda B on 25 Jan 2024
Thank you for the review, we appreciate you staying with us and for being our valued guest. We will note on your profile that you prefer a room away from the road if you ever choose to stay with us again. We wish you safe travels.

10/10 Excellent

julio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, clean room.
Response from Melinda B on 22 Jan 2024
Thank you for rating your stay, we are so happy you enjoyed the pool while at the hotel. We look forward to being able to accommodate you again in the future. Safe travels!

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt stay, we left because of a water shut off letter in the room , i want my money back. we did not stay the night, they should of told us they were going to have the water off before we booked. Front desk said it should be no problem giving our money back but then there was an issue
Stayed 1 night in Jan 2024
Response from Ms Back on 25 Jan 2024
So sorry that we had a letter placed in the room about the water being shut off the next day. This would have been well after your checkout time and wouldn't have disrupted your stay. I'm sorry about the confusion regarding that issue. We try to make sure we can always accommodate our guests and cause very little disruption to the enjoyment of all amenities. I hope that maybe you can visit us again sometime.

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Melinda B on 22 Jan 2024
Thank you for choosing our hotel for your recent stay in Allentown, we appreciate you giving your rating of 4 out of 5, and hope we can get a 5 out of 5 for your next trip. Safe travels.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melinda B on 22 Jan 2024
We are so happy that you had a nice stay, we appreciate the positive feedback. We wish you all the best, and hope to see you again!

6/10 Okay

Holly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Very loud hotel ie; cars driving by, slamming doors, etc. Breakfast was lackluster as most of the most food was unavailable, broken pancake machine and limited seating. Parking lot was terrible, had to walk over a 100 yards to get into this place. Meanwhile the workers parked in the dropoff area right outside the main door.
Stayed 1 night in Dec 2023
Response from Melinda B on 25 Jan 2024
Thank you for rating your stay and telling us about the issues you experienced. We try to make every stay great, and I'm sorry that didn't happen this time. We will share your comments with the team to see if we can improve in the areas mentioned.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Stayed 1 night in Dec 2023
Response from Melinda B on 22 Jan 2024
Thank you for rating your experience at the Holiday Inn Express Allentown West. We look forward to seeing you again in the future.

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the light sensors in the room. As soon as you got out of bed the light went on. Much to my husband's annoyance . Then when I got back in bed it finally went off however every 5 mins it came back in again.and again again . Very frustrating . .It's about time all hotels got rid of their carpeting too. think bedbugs etc ... A lot have already removed theirs which is in the positive direction towards hygiene and bug free
Stayed 1 night in Dec 2023
Response from Melinda B on 22 Jan 2024
We apologize that your stay wasn't as good as expected. We are working hard on a full renovation this year, and hope you will come see the results when the renovation is completed. Thank you for your feedback.

10/10 Excellent

Rogelio, Coamo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Good breakfast included. I recommend it!
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
We love to get feedback, and we are so happy you had a nice stay! Please come and visit us again in the new year, until then safe travels!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thanks a bunch for the rating, we love to hear from our guests. We wish you a very happy new year and hope to see you again in the near future!

10/10 Excellent

paul

Travelled with family
Clean, quiet, friendly desk clerk
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the rating, we truly value your opinion. We hope we can accommodate you again in the near future. We wish you all the best in the new year.

10/10 Excellent

Hulan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melinda B on 15 Feb 2024
Thank you for rating your stay, we love to hear from our guests about their experience! Until next time, safe travels.

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you Nancy for rating your hotel stay. We aim to get a 5 out of 5, so thank you so much for letting us know we achieved that! Happy new year to you and your family.

10/10 Excellent

Marlin

Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the 10 rating, it makes us happy to get positive feedback from you! If you are in the area again, we truly hope you will choose to stay with us again. Happy new year!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is getting a bit old & worn, but everything is spotlessly clean & staff is friendly & helpful. Beds & bedding are super comfortable.
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for the feedback, and for letting us know about your experience. We are preparing for a full renovation of the hotel in 2024, we hope you will come back and checkout the finished project. Happy new year and safe travels!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melinda B on 2 Jan 2024
Thank you for rating your experience. We value your opinion and are happy to know you enjoyed your stay with us. We wish you the best in your future travels.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for visiting this area
Stayed 1 night in Dec 2023
Response from Melinda B on 5 Dec 2023
Thank you for the feedback, we wish you happy holidays!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine, very clean, breakfast had some variety, staff was very pleasant and helpful.
Stayed 1 night in Dec 2023
Response from Melinda B on 5 Dec 2023
It is nice to hear from our guests, we value your opinion and appreciate the review of your stay. Happy holidays.

4/10 Poor

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Nov 2023
Response from Melinda B on 1 Dec 2023
Thank you for rating your recent stay. We are working hard on making improvements, and hope you will give us another chance in the future. We have a full renovation scheduled for 2024, we would love for you to come see it once it is completed.

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melinda B on 30 Nov 2023
We appreciate you taking time to rate your stay. We apologize that you didn't have a better experience, and we will share your rating with the team to see where we can make improvements. Thank you for your honesty.

8/10 Good

RosaJ

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
We appreciate the 4 out of 5 rating for your recent stay. We hope you will come stay with us again in the future.

10/10 Excellent

Marcus

Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for rating your stay, we hope you will come and stay with us again. Happy holidays and safe travels.

10/10 Excellent

Lucero

Stayed 1 night in Nov 2023
Response from Melinda B on 2 Jan 2024
Thank you for the 5 out of 5 rating. We value your opinion, it helps us to see how we are doing. We are happy to know you had a nice stay. Safe travels to you and your family.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with a great price!
Very pleased with how clean the room was. The breakfast was very nice also. Granddaughter loved the make your own pancakes, especially with the chocolate chips! Good variety of hair and cold food. Something for everyone. Coffee was nice and hot!
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for letting us know you had a good experience with us! We enjoy to hear from our guests, and are glad your stay was good and you were able to enjoy the breakfast.

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you Sharon for the rating, we love to get feedback from our guests. We wish you happy holidays and safe travels.

10/10 Excellent

YaQin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good~
Stayed 2 nights in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for the 5 star rating, we love to hear positive feedback. We wish you all the best in your future travels.

2/10 Terrible

Jason

Travelled with family
Disliked: Staff & service, room comfort
Horrible Experience
Had a horrible experience with our check in. Our room was given to someone else that was booked by someone with the same first name. We were told they checked in with our name, e-mail, confirmation, etc. It was my birthday. We were sent to a room half our size then finally put in the room we paid for. We thought we were going to have to call the cops for fraud but then the girl admitted she didn’t check any id and had just given this other person our room. Horrible experience!
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for your recent review. We apologize that you experienced an issue during your stay, and we will share your comments with the staff to try to make sure we can make the needed improvements to our guests' experience. Please except our apology, we wish you the best in your future travels.

8/10 Good

CARLOS

Travelled with partner
Refrigerator is missing part
Stayed 1 night in Nov 2023
Response from Melinda B on 29 Nov 2023
Thank you for the rating of your recent stay at the Holiday Inn Express We appreciate you as our valued guest, and hope to see you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but too close to highway, you hear a lot of road noise
Stayed 1 night in Nov 2023
Response from Melinda B on 14 Nov 2023
Thank you for the feedback. We will noted on your profile that you prefer a room away from the highway if you choose to stay with us again. Thank you so much for staying with us.

10/10 Excellent

julio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, offers a good breakfast, and has a small but amazing pool with an excellent water temperature
Stayed 1 night in Nov 2023
Response from Melinda B on 13 Nov 2023
Thank you for the feedback, we are happy to hear you enjoyed the pool and the breakfast. We wish you the best in your future travels.

10/10 Excellent

Iordanka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nie! Kids enjoyed the pool
Stayed 1 night in Nov 2023
Response from Melinda B on 13 Nov 2023
We are happy to hear you enjoyed the pool, we hope you will come stay with us again in the future. Happy travels.

8/10 Good

gary

Liked: Staff & service, property conditions & facilities
Maybe update bathroom. But otherwise nice and convenient location
Stayed 1 night in Nov 2023
Response from Melinda B on 13 Nov 2023
Thank you for the feedback, we are actually in the process of getting a complete renovation starting with the bathrooms. We hope you will come back and check us out once the renovation is completed. Safe travels.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melinda B on 14 Nov 2023
Thank you Deborah for rating your stay. We appreciate you and are glad to know you were able to give us a 4 out of 5. We will work hard to make your next stay even better.

10/10 Excellent

Rogelio, Coamo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. We asked for late check-out and they were flexible! Great breakfast, definitely we recommendit!
Stayed 3 nights in Nov 2023
Response from Melinda B on 13 Nov 2023
Thank you for letting us now about your stay. We are pleased to know you enjoyed the breakfast, and the extend checkout time.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Melinda B on 5 Dec 2023
Thank you for rating your stay. We are happy to know you had a good experience, and hope you enjoy the holidays. Safe travels.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Allentown
This was a great little hotel for one night. Clean, comfortable, and just right for our short visit to Allentown.
Stayed 1 night in Nov 2023
Response from Melinda B on 6 Nov 2023
Thank you Joel for taking the time to share your experience. We are thrilled to know you had a nice stay although it was short visit. We hope to be able to accommodate you in the near future. Safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Quiet. Great breakfast.
Stayed 1 night in Nov 2023
Response from Melinda B on 6 Nov 2023
Thank you for sharing your experience, we are happy you enjoyed your stay and appreciate the positive feedback. We truly hope to see you again and value you as our guest.

4/10 Poor

Rosa, Tavares

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The building is very old and shabby. The room had an odor (probably in the carpet) that did not go away even with the air conditioner on. The towels were dingy.
Stayed 1 night in Nov 2023
Response from Melinda B on 3 Nov 2023
Thank you for your review, and for letting us know about your experience. We will work hard to look into and fix the issues mentioned and appreciate your honestly. Thank you for your candid review.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire place was dirty and stains everywhere including lobby, hallways, elevators and room. Broken lamp shades in room, crumbs on floor, spreads on bed didn’t match, chipped wood, entry door had something dripping down it. Breakfast was substandard with limited seating for the number of guests. Never again!!
Crumbs on floor
Stayed 1 night in Oct 2023
Response from Melinda B on 30 Oct 2023
We apologize your stay wasn't what it should be. We are working on the issues mentioned and sharing your feedback with the team. We value your opinion, and take your comments and use them to coach and train our staff. We will work hard to make the improvements.

6/10 Okay

Katie

Liked: Staff & service
If you’re looking for a place to sleep only, you’d be satisfied. We had good interactions with the staff. Did not have time to use the pool or eat breakfast. Rooms have a couple renovations but did notice rusted fixtures, cracked bathroom floor tiles and the bed seemed old/ super soft with body indents
Stayed 1 night in Oct 2023
Response from Melinda B on 31 Oct 2023
Thank you for your candid review. We are preparing for a full renovation of our hotel, and hope you will come check us out once the renovation is completed. We apologize that we missed the mark, and appreciate you sharing your experience. Thank you for staying with us.

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 1 night in Oct 2023
Response from Melinda B on 30 Oct 2023
Thank you for the rating, we are happy you chose to stay with us and we hope to see you again in the near future! We wish you you all the best in your future travels.

10/10 Excellent

Marcus

Stayed 1 night in Oct 2023
Response from Melinda B on 29 Nov 2023
Thank you for rating your stay, we hope you can come see us again in the future. Safe travels.

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melinda B on 30 Oct 2023
Thank you for taking the time to rate your stay. We will work hard to make improvements so we can make your next stay much better. Thank you for your honestly. Safe travels.

6/10 Okay

Sheryl

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Loud group of people smoking and drinking outside front entrance
Stayed 1 night in Oct 2023
Response from Melinda B on 23 Oct 2023
Hello Sheryl, we thank you for your feedback and apologize that your experience outside the hotel was not a pleasant one. We hope that the rest of your stay was a good one. Thank you for your candid review.

8/10 Good

mark

Stayed 1 night in Oct 2023
Response from Melinda B on 10 Nov 2023
Thank you for rating your stay, we value your opinion and hope to see you again soon!