Upon my return from a tour to another country, after staying for several days in 680 hotel in Nairabi, I showed my passport to identify myself as a client who was there before and has booked for the 28th, I was shocked to be told that I have no booking at all.Because I was tired after 12 hrs of flight, checking in two ports,etc. I requested the staff to let my baggage in, ckeck her records, allow me to have shower and if no booking as she claims I will pay cash.This staff,seem to be temporary staff to cover x-mass holiday, refused and asked me to get the voucher. I told her that I can show her in my internet. She again said you can't print from here, go out side the next street and bring a print. Imagine 6.00 PM in Nairobi, to go out side with your hand bag on your shoulder !!!!!. I was really frustrated but anyhow went and brought the required print.Now the question is how could this rude, untrained staff left to work at this period of time. How couldn't she find my name??? Whose mistake was that my name was not shown in the record.
Anyhow, the next day I spoke to customers representative( Mrs Annette) and explained the whole story. I showed to her that I am not intending to take deciplinary action but to train her on how to deal with customers.
We arrived late, the stuff was very friendly to us and the room was really nice! The room was clean and the bed comfortable , the breakfast the next morning was also awesome and to a really fare price ! We definetly come again the rooftop was great for a view over the city
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.