We stayed at this Hotel for 12 days. We was treated like royalty. All our needs were catered for. The staff are amazing the cleanliness is exceptional. I would definitely recommend this hotel, if it's pure luxury with all ammenities that you are searching for. I intend to return there with family and friends the early part of 2015. We had a wonderful holiday that we was sad to leave.
Only one complaint. I asked the concierge where I could take public transportation to go to Dubai and he said the only way was to take a taxi, which cost me around $60.00. Later I found out I could have either taking a bus from the hotel to the bus terminal in Abu Dhabi and from there take a bus to Dubai. Or I could have taken a taxi from the hotel to the bust terminal, and then take the bus to Dubai. By the way, I did the latter on my way back from Dubai and the entire trip back was less than $15.00!!
. I wonder if the concierge gets a kick back from the taxi guy/company.
Hotel itself was fine. Informing the hotel of any specific requests such as baby cot, two room bookings next to each other appeared to get ignored. This was despite making the request on Expedia, following it up with a direct email using the email link on the hotels web page and phoning the hotel direct. I received no reply from the hotel but I was assured on the telephone that my requests could be met. They couldn't.
Following my complaint to the hotel reception the guest services manager contacted me and did his best to make our stay as comfortable as possible. This was appreciated and we agreed a deal. My main gripe was that this was a compromise I shouldn't have had to experience and it couldn't fully compensate us for the disappointment. Had this not been a non refundable booking I would have taken my business elsewhere because my requests were essential ingredients in making this a successful and enjoyable break for me and my friends.
Over all great, but booked (and paid for) a room for two adults and one child, requested a roll away bed, that was not there on arrival. I was told this was to be paid for extra at, I I think 118 durhams a night. Which was crazy!! This however sorted out and we were not charged in the end.
Breakfast was good, with lots of choice, the hotel itself was really nice and a good location & free wifi!!
We are a family from Saudi Arabia. We stayed one night in this hotel (me, my wife and my 22-year old son). This experience was the second for my wife and son. They loved the first experience and decided to come back. We enjoyed our stay and will come back to this hotel every time we are in the neighborhood. Hotel facilities are excellent and you do not miss anyting you need in a hotel. Its fitness center is superp.
Abdulrahman from Dammam, Saudi Arabia
Mafraq Hotel is a deluxe four star hotel set in the midst of a beautiful oasis of landscaped gardens, offering a soothing …More
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