We stayed at this Hotel for 12 days. We was treated like royalty. All our needs were catered for. The staff are amazing the cleanliness is exceptional. I would definitely recommend this hotel, if it's pure luxury with all ammenities that you are searching for. I intend to return there with family and friends the early part of 2015. We had a wonderful holiday that we was sad to leave.
Excellent access to Yas Marina Circuit, great walking and biking paths from the hotel to local attractions on Yas Island. Hotel property was very well kept, room was very nice - business lounge was very nice.
Hotel itself was fine. Informing the hotel of any specific requests such as baby cot, two room bookings next to each other appeared to get ignored. This was despite making the request on Expedia, following it up with a direct email using the email link on the hotels web page and phoning the hotel direct. I received no reply from the hotel but I was assured on the telephone that my requests could be met. They couldn't.
Following my complaint to the hotel reception the guest services manager contacted me and did his best to make our stay as comfortable as possible. This was appreciated and we agreed a deal. My main gripe was that this was a compromise I shouldn't have had to experience and it couldn't fully compensate us for the disappointment. Had this not been a non refundable booking I would have taken my business elsewhere because my requests were essential ingredients in making this a successful and enjoyable break for me and my friends.
We are a family from Saudi Arabia. We stayed one night in this hotel (me, my wife and my 22-year old son). This experience was the second for my wife and son. They loved the first experience and decided to come back. We enjoyed our stay and will come back to this hotel every time we are in the neighborhood. Hotel facilities are excellent and you do not miss anyting you need in a hotel. Its fitness center is superp.
Abdulrahman from Dammam, Saudi Arabia
Mafraq Hotel is a deluxe four star hotel set in the midst of a beautiful oasis of landscaped gardens, offering a soothing …More
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