From the moment we arrived we felt instantly relaxed. The staff were kind and accommodating and ensured that we were happy and comfortable. The hotel has some incredible food options. 'Eat Street' on a sunday night at Origins is a fun option for those who can't agree on one cuisine and watching the sunset at the rooftop pool was lovely. We would definitely stay here again if we have the chance and I will definitely be recommending Yas Viceroy to friends and family
Only one complaint. I asked the concierge where I could take public transportation to go to Dubai and he said the only way was to take a taxi, which cost me around $60.00. Later I found out I could have either taking a bus from the hotel to the bus terminal in Abu Dhabi and from there take a bus to Dubai. Or I could have taken a taxi from the hotel to the bust terminal, and then take the bus to Dubai. By the way, I did the latter on my way back from Dubai and the entire trip back was less than $15.00!!
. I wonder if the concierge gets a kick back from the taxi guy/company.
Hotel itself was fine. Informing the hotel of any specific requests such as baby cot, two room bookings next to each other appeared to get ignored. This was despite making the request on Expedia, following it up with a direct email using the email link on the hotels web page and phoning the hotel direct. I received no reply from the hotel but I was assured on the telephone that my requests could be met. They couldn't.
Following my complaint to the hotel reception the guest services manager contacted me and did his best to make our stay as comfortable as possible. This was appreciated and we agreed a deal. My main gripe was that this was a compromise I shouldn't have had to experience and it couldn't fully compensate us for the disappointment. Had this not been a non refundable booking I would have taken my business elsewhere because my requests were essential ingredients in making this a successful and enjoyable break for me and my friends.
Great hotel all round. Great helpful and pleasant staff. Nice pool and overall good facilities. Club lounge good value for extra paid. Location is close to Ferrari world and water world but abit away from Abu Dhabi. Shuttle service provided free a couple of times a day. Would stay again and recommend to others
Stayed at the hotel for seven nights and had an excellent experience there.
The rooms were modern, well decorated and quite spacious. All of the hotel staff were very friendly and helpful, from the front desk, to the restaurant waiting staff, to the room cleaning staff.
Dave from Riyadh, KSA
Overlooking the Golf Course, beach, F1 Circuit. 204 rooms comprising of Suites & business friendly. All day dining …More
We are a family from Saudi Arabia. We stayed one night in this hotel (me, my wife and my 22-year old son). This experience was the second for my wife and son. They loved the first experience and decided to come back. We enjoyed our stay and will come back to this hotel every time we are in the neighborhood. Hotel facilities are excellent and you do not miss anyting you need in a hotel. Its fitness center is superp.
Abdulrahman from Dammam, Saudi Arabia
Mafraq Hotel is a deluxe four star hotel set in the midst of a beautiful oasis of landscaped gardens, offering a soothing …More
I stayed for 6 nights during a recent business trip. Didn't use the golf course, but it made the stay much more pleasant to have green grass, birds, and some peace and quiet rather than the normal noise and traffic surrounding other hotels.
Jeremy from London
Situated in the heart of the Abu Dhabi Golf Club and overlooking the spectacular, emerald golf course, The Westin Abu Dhabi …More
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