This hotel never fails to deliver top notch service to their guests. They are very accommodating and always go the extra mile to service you and your requests. I stay here for business trips and always have an extremely pleasurable experience. The staff are super friendly as well .. I give them 5 stars!
Wonderful luxury hotel with large, immaculately serviced rooms and excellent service. Pool area was gorgeous overlooking the sea. Only slight downside is everything food and drink wise is very expensive verging on overpriced and only parking option is for valet which is $36 a day. Overall a wonderful stay though - would recommend the montage to anyone travelling to Laguna.
Situated on a coastal bluff in the picturesque arts community of Laguna Beach. Montage Laguna Beach offers a unique mix the …More
This is a really convenient place to stay. It is just a short walk down the hill from a very nice public beach where families would enjoy the sand and water. It is a short drive from any of the Laguna attractions and restaurants. The rooms have had an obvious very recent and modern renovation and they feel luxurious. Although the property is on the Pac Hwy the buildings are inset away from it so I heard no traffic noise. The proprietor is a super friendly guy who was very accommodating and is clearly committed to making this place a success. I can recommend without reservation.
It was a very nice, quaint room with all the amenities I needed. It was within walking distance to cafes and restaurants. The only thing the roomed needed was another lamp on the desk. It was a little dark. Otherwise, a perfect stay.
Overall our experience with this particular Marriott facility was on par with what my husband and I have come to expect from Marriott. The young lady that checked up in was spectacular. The young lady cleaning rooms on our floor was spectacular, we needed extra towels and she got them to us quickly. The hotel was clean, and neat, what we've come to expect from the brand.
The only complaint is that an employee named Alex, who was tending to the front desk on the night of our stay was very rude and inappropriate with my husband. My husband asked Alex what time the complimentary breakfast was served because he didn't see the sign posted in the lobby. Instead of Alex simply answering my husband's question, he went on to tell him in a very flippant manner that the sign was behind him. This led to a verbal altercation in the lobby between my husband and Alex. It was a very unprofessional look for the facility and the brand. Had I been a potential guest walking in without benefit of a reservation and observed hotel staff going back and forth in a heated exchange with a guest, I would've turned right around, walked out and found other lodging.
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