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Reviews of Hotel Servigroup Diplomatic

4.5 out of 5
Hotel Servigroup Diplomatic
Calle Gerona 9-11, Benidorm, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 81 reviews" "
Rating 8 - Good. 29 out of 81 reviews" "
Rating 6 - Okay. 5 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 3 out of 81 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
A very nice Hotel; food was always nice and hot and room very comfortable: The hotel weel located for the town and seafront. Paid parking just across the road so very convenient
Stayed 1 night in Feb 2023
Response from Servigroup Hotels on 27 Feb 2023
Dear Elizabeth,Thank you very much for sharing your comment with us. We are very glad to know that you enjoyed the food and location of our hotel.We look forward to welcoming you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup Diplomatic.

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benidorm
Great stay with friends. I can’t even rate the staff for their service in a scale of 0-10 they all deserve a 20. From front desk , restaurant and love our maid she was the nicest person I have met so far
Stayed 4 nights in Jan 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Deborah

Liked: Property conditions & facilities, room comfort
Fabulous stay
Everything about our stay was excellent the hotel, staff, cleanliness etc also was my husbands birthday and they had left a bottle of cava in the room which was a lovely touch
Stayed 4 nights in Oct 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Due to the present situation (Covid) there were only around 10 people staying in the Hotel, but we were very impressed with the service we had and the care taken for our safety. The room was perfect with everything we could wish for and the food was very plentiful - all served at our table due to the restrictions
Stayed 1 night in Feb 2021

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and all the staff friendly and helpful
Stayed 7 nights in Jan 2020

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Dawn

Stayed 4 nights in Nov 2019

6/10 Okay

John

Stayed 2 nights in Dec 2018

8/10 Good

Bernadette

Liked: Cleanliness
Disliked: Property conditions & facilities
Good Hotel but staff not so friendly. Food was great. Convenient to beach.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good quality accommodation, great location. Attitude of restaurant staff was truly appalling
Stayed 3 nights in Nov 2018

10/10 Excellent

Jonathan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff & facilities
Loved staying here and would return for another stay.

10/10 Excellent

delia ann, Moraira, Costa Blanca, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 5th visit for short stays to Diplomatic and I love it. I live in Moraira but like to take visitors to spend a few days in Benidorm most years. I always recommend the Diplomatic to family and friends and nobody has ever been dissapointed. All enjoy Benidorm Palace which forms part of our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

anthony, preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
benidorm stay
stop over after visiting Valencia

2/10 Terrible

Christopher, Manchester

Disliked: Staff & service
Fraudsters
Used my credit card for the first time ever in this hotel within 3 days my card company called to say that my card had been cloned and my card maxed out the only place this could have come from is this hotel as I have never used this card before using it in hotel servigroup

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time in Benidorm
Had a great time, staff all friendly, food good.Will be booking there again.

8/10 Good

Valerie, Monifieth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benidorm
Just a quick getaway,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

robert, la 7 casas orihuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend break
great hotel food fantastic,staff very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and very well placed.
Check-in procedure very easy with very friendly and helpful staff. Upon going into the room however, there was a poor view from the balcony overlooking other apartments so privacy was somewhat limited.Due to this we approached the reception staff and they got us moved to a pool view, albeit on the next day due to having no available room. This caused us no problems and we moved the next morning. Try to get a pool side room it is a much better open view. The food was good and varied (we were on full board) when we ate at the hotel.*for breakfast you could even have champagne(Cava)* Bar prices reasonable but entertainment was for the older set and predominantly for the majority (85%) Spanish guests. We went to Old Town every night and it is only 15 mins walk away. There is more than one side to Benidorm so if you haven't been don't be put off. On the downside, the pool area end up in the shade for a while so you have to move a couple of times to keep the sun. The bigger pool is freezing but we are Brits and we can stand it !!

8/10 Good

Nicola, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ouick visit
Only stayed one night was a lovely hotel great location

2/10 Terrible

SimonLDN, England, East Sussex

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel very Central, 5 mns walk to Levante Beach..
Experia must take very serious steps to take charge of the proper reception and hospitality of its customers or members by many hotels they work with , in particular in Europe and in Spain . Confirmation of hotel bookings made via Expedia are often disputed when they are not simply ignored and denied. Information and details of the bookings especially in Spain are not properly checked and passed to hotels, I understand , and always lead to major disputes on the bookings made, so therefore on the hotels prices , and added charges not disclosed or agreed upon on when making the booking and paying for it at the source. I had again a horrible experience in Spain this time again when I booked a room in Benidorm via Expedia, recently. My request were very specific: I booked a room for 2 Adults and one 17 years old + boy. I paid for it and a confirmation of the booking was emailed to me, and to the hotel concerned , I understand. The Hotel, a 4 star hotel (Hotel Servi Group Diplomatic) had not apparently received any of those details or confirmation. When we arrived at the hotel on the 01st June 2014, we were told, they were no booking for 3 people or 3 beds, and in any case the hotel does not have any triple room or large rooms to host 3 single beds at once....the worst part is it was a Sunday and most the Managerial Staff were off. The lady at the reception reluctantly gave us a room on the second floor (Room 202) with 2 single beds only, and with hardly any space to add any extr

10/10 Excellent

Robbo, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The superior room was well worth the extra money. It had space and a large balcony. The food was excellent and we had no complaints during our three night stay. The location is ideal for the beach and a loud or quiet night out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was clean, staff friendly, food good.

10/10 Excellent

Love this hotel, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic hotel , pleasant staff lots of space to relax with a drink pool area spacious food great good choice .If the Spanish use this hotel It can't be bad can it !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"great food"
Stayed with friends, was short walk to beach, staff friendly, hotel was fresh clean, very good hotel would recommend full board for the money it costs.

8/10 Good

Angela, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elegant hotel
we upgraded the room and is was so well worth it. Lots of space. Very comfy beds, and a settee for relaxing. Stay was early March, had to turn radiators off, it was so hot. Took full board because it was so reasonab;e, the food was superb, but would go half board another time, it was just too much good food.Not the best outlook but convenient for old town and beach.

10/10 Excellent

Tom, Torrevieja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in good location for entertsinment
An excellent hotel. Friendly and helpful staff apart from the receptionist on arrival.She was very abrupt an unhelpful. I found her attitude to be rude and unnecessary. Considering she was the first member of staff we spoke to her attitude was wrong from the outset. All the other staff were very helpful and courteous. Wecwould definitely stay there again.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel!
Great Hotel, good position. Jesus is the mojita King and can vot do too much to help. All staff friendly, food is to a good standard and was included in the price we paid, overall bery good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good benidorm hotel
Great hotel in great central location. Only negative was the pillows & beds seemed a little hard & uncomrotable

10/10 Excellent

Maureen, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at the Deiplomatic
Staff always had a smile on their faces. Nothing was too much trouble. They really made an effort for Christmas and decorated the hotel beautifully. The bar prices were very reasonable so encouraged people to stay in the hotel and drink rather than venturing out because they felt ripped off.

2/10 Terrible

Jorge

Stayed 1 night in Aug 2023

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy céntrico a un paso del centro. El personal muy amable. La comida no tiene excesiva variedad pero está todo muy bueno. Buen sitio para quedarse.
Stayed 2 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

8/10 Good

Andrea

Stayed 5 nights in Dec 2022

8/10 Good

JOSE LUIS

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Jarl

Stayed 2 nights in Apr 2022

8/10 Good

Juan Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comida de calidad y buen servicio
Stayed 1 night in May 2021
Response from Hotel Servigroup Diplomatic on 25 May 2021
Estimado Juan, Muchas gracias por su tiempo en publicar su comentario. Nos alegra leer que tanto la comida ofrecida en nuestro buffet como nuestro servicio de personal ha sido de su agrado. Esperamos volver a verle en un futuro. Saludos cordiales, Atención al cliente. Hotel Servigroup Diplomatic

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In de semana para volver a repetir
Hotel muy bueno, en general todo muy bien, habitacion, comedor... El personal del hotel un 10,volveremos
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Personnel serviable, nourriture fraîche et variée, propreté et désinfection superbes, animation musicale le soir agréable, réceptionnistes toujours là pour aider. Pas loin de la mer. Petit bémol au niveau de la douche qui est magnifique, mais la température de l'eau varie en permanence. Un volet contre la lumière et le bruit la nuit, même si c'est très calme. Je recommande
Stayed 15 nights in Oct 2020

10/10 Excellent

Joaquin, Vitoria gasteiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza,comidas,y todo tipo de servicios.me ha sorprendido gratamente.
Stayed 7 nights in Sep 2019

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019