Outdoor pool, pool loungers
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Reviews of Hotel Servigroup Calypso

3.5 out of 5
Hotel Servigroup Calypso
Avenida del Derramador, 4, Benidorm, Alicante

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 106 reviews" "
Rating 8 - Good. 22 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not fault this hotel
Stayed 5 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Abdellah

Stayed 2 nights in Aug 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in May 2023

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Customer Service Department on 31 Mar 2023
Dear julieThank you very much for your positive feedback about your stay in our hotel, we hope to see you soon on your next holiday,Kind regards, Customer Service Department.Hotel Servigroup Calypso

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 14 nights in Dec 2022

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2022

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was more of a base camp for me to explore the main strip of Benidorm and very well situated
Stayed 5 nights in Nov 2022

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay there great food and nice food
Stayed 5 nights in Nov 2022

10/10 Excellent

NORMA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyably happy holiday
Stayed 21 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel very clean and food good plenty of sun loungers , helpful staff could not fault it , and the only small irritation was that the swipe cards to access the room , pool and lifts often simply did not work this many people became exasperated.
Stayed 14 nights in Sep 2022
Response from Customer Service on 21 Oct 2022
Dear guest,It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hotel reached your expectations.We look forward to welcoming you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup Calypso.

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb!
Stayed 3 nights in Jun 2022

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was in a great location, great service breakfast was brillianat. Rooms could do with updating
Stayed 4 nights in Jun 2022

4/10 Poor

Jamie

Stayed 3 nights in May 2022

10/10 Excellent

sidney

Stayed 4 nights in May 2022

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf 2022
Hotel close to beach and strip , must say food was excellent and choices , quality best I have been to for a long while inclusive. Rooms comfortable , good shower
Stayed 4 nights in Apr 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun
Stayed 4 nights in Mar 2022
Response from Servigroup Hotels on 22 Mar 2022
Dear Matthew, Thank you for the time you took publishing your comment on Expedia. It is a great pleasure to read that you have enjoyed your stay in our hotel. We hope to welcome you back in the near future. Kind regards, Customer Service Department. Hotel Servigroup Calypso

2/10 Terrible

Verified traveller

Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 8 nights in Sep 2019
Response from Cristina on 31 Oct 2019
Buenos días, Lamentamos que su experiencia no haya sido como esperaba, nos podría indicar cómo podemos mejorar para futuras ocasiones, por favor. Su opinión nos ayuda a mejorar. un saludo,

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Tatty ..the property needs a good re-furb... balcony overlooking a corrugated roof that is littered with the remnants of previous tenants ( empty cans & bottles , old towels and much more ) the lounge “furniture” consists of large pieces of foam with throw overs that need a wash ..Curtains are over half a metre too long and trail the floor as well as hanging off the rail ..No service ..TV all in Spanish .. Lot of street noise ..
Stayed 4 nights in Sep 2019
Response from Customer Service Department H.Servigroup Calypso on 25 Sept 2019
Dear Guest. Thank you for sharing your comments on Expedia. We are sorry to hear that the hotels ‘decoration was not to your liking and be assured that we will pass your comments to the management for future refurbishments. With reference to the television channels, we would like to inform you that we have more than 10 English channels in all rooms. Should you have mentioned this problem to our reception staff, they would have checked any possible error. Moreover, all this information is available for guests in the folder they have in the rooms. On the other hand, we would have appreciated that you had informed about your discomfort regarding the street noise, so that we could have offered you a room change to a quieter area. Once again, thank you for your feedback and please do not hesitate to contact us if you decide to visit us again in the future. Kind regards, Customer Service Department. Hotel Servigroup Calypso.

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities, room comfort
Excellent hotel x
Staff at the Calypso very helpful especially Elaine on reception and Rosa in the restaurant have stayed there the last 5 years going back next year x
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The cards to get in and out didn’t work sometimes do hsd to go to reception 3times to change them
Stayed 8 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good hotel, but poor customer care
Booked 3 rooms, double with full board. 2 for elderly parents. Had problems with the hotel taking the payments before we even got there- passed blame to us saying card expired! Caused panic as less than 7 days to go and worried will lose the rooms. We had to make contact with credit card, who informed us it wasn't credit card but the hotel actually putting the numbers in wrong causing the payments to be refused??!! Then having to phone hotel to resolve, to be advised by a male member of staff who didn't speak good English, "maybe you have no money" my husband nearly fell off his chair!!!!! Lol. All very much uncalled for, as the card went through the next day!!! Rather poor show. When arrived, took forever to check in with all the messing about sign this, sign that- around 12 pages, but already paid for! Took 30mins! Asked a room on a high floor, with double bed- at least for my husband and myself, placed in a small room with single beds, on the 2nd floor!!!! Asked to move when checked in and was advised no!! Was rather surprised that the room was on the side of the hotel with view of next doors hotel-was there for 8 nights, yet lots of other people arrived afterwards for short Easter break and got pool rooms!!! Couldn't fault the hotel staff in restaurant, lady on front door was lovely and attentive as were some of the others. The food was excellent and surprisingly hot on each service, also great selection and change each evening- very pleased.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The best hotel around friendly,ideally located.food good standards have remained the highest standard in all the times ive stayed there.
Stayed 5 nights in Feb 2019

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Fantastic stay at this hotel in the right location spotless and friendly
Stayed 7 nights in Nov 2018

10/10 Excellent

Michael, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

carole, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very well run hotel and clean
the hotel staff were happy and always spoke to you on passing, we wanted to change rooms and it was attended to sraight away, with no fuss, we would definately stay there again, and recommend to others.
Stayed 7 nights in May 2018

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a relaxing week hotel was well located food good good selections of tv

10/10 Excellent

maurice, fortuna spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
could not fault the hotel, great food, clean, friendly staff, would book again soon.

10/10 Excellent

JOAN, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab calypso
Fantastic holiday we always go back when the calypso is available I never want to stay anywhere else the food is the best anyway overall we think it's the best and we have been in a lot of hotels in Benidorm and I mean a lot but most of all it's a servigroup And with them you can't go wrong

10/10 Excellent

Carol, tynemouth

Liked: Cleanliness, staff & service, property conditions & facilities
happy stay
very pleased with the hotel.quite.

10/10 Excellent

samuel, north wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel
it was our first time at this hotel and from arrival to departure everything was perfect nothing was too much trouble for any of the staff who went out of their way to help and all spoke good english ivan and amanda on reception also made us feel welcome only downside was the veiw from our bedroom(215) it over looked equipment outside would we stay again? the answer YES no hesistation

8/10 Good

stephen, Whalley

Liked: Staff & service, property conditions & facilities
I go back again
A lovely stay with fantastic service at the hotel calypso just every thing you want from a holiday very pleased.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN BENIDORM
I HAD AN ABSOLUTELY FABULOUS THREE WEEKS AT THE CALYPSO AND MET OLD FRIENDS AND MADE NEW ONES. I HAVE ALREADY BOOKED FOR ONE MONTH NEXT YEAR

10/10 Excellent

Joseph

Liked: Staff & service

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
only here for a couple of nights but it was a really nice stay the food is top notch and you have to go for the breakfast

8/10 Good

A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calypso hotel well positioned for all shows
I had requested 2nd floor pool facing though when I got there they denied having received the email from the agency. I was put in the Amex 3rd floor pool facing which was ok but the bathroom had no bedey and no double bed. Other than this it was ok and the food was good too. Very limited entertainment. Found other shows nearby

10/10 Excellent

dee, k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect best location in benidorm
Wouldn't stay anywhere else . Very friendly staff .. rooms is everything you need food is great perfect location ..

10/10 Excellent

jonathan, Oldham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here !!!!
Fantastic weekend break ... Hotel is " 10 out of 10 "!!! Bar is great and spot on with service etc

10/10 Excellent

Jenny, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, would recommend to anyone!
Had a fab time here, have been a few times before to Benidorm and there is something for everyone!

10/10 Excellent

Wayne, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Best hotel I've stayed in in Benidorm, cant fault it anywhere.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Lovely hotel in central location. Couldn't fault the food which was varied and constantly replenished with fresh. The room wasnt huge but very clean with comfortable beds. Ours was located right at the front of the hotel with large balcony. Lovely hotel bar area outside the hotel. Staff very helpful

10/10 Excellent

Forbes, Falkirk, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forbsie's review
Use this hotel regularly Very happy with everything Food great Location great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Festival week
Hotel ideally placed for the night life and entertainment