Breakfast, lunch, dinner served; international cuisine
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Reviews of Don Pancho

3.5 out of 5
Don Pancho
Del Mediterraneo, 39, Benidorm, Valencian Community

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 102 reviews" "
Rating 8 - Good. 29 out of 102 reviews" "
Rating 6 - Okay. 4 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has it all - elegant hotel, comfy rooms, amazing buffet food. I would definitely recommend half board. They have a variety of dishes including British classic like steak and kidney pie and roasts as well as Mediterranean alternatives. You can see the beach just a 2 minute walk away. Most of all the staff are friendly, willing to help to ensure all aspects of your stay are amazing. Also has a good gym and pool
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal for most visitors to Benidorm New Town. It’s a very short walk to the nightlife and also to the promenade, it’s also less than a 30 min stroll to Tapas Alley etc in the Old Town. Also two showtimes each evening. Each balcony receives lots of sun. Last but not least a great selection of food in the restaurant, which gives half board guests the option to have lunch instead of evening meal with no prior notice required..
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and service. Food was excellent with a great choice
Stayed 5 nights in Sep 2019

10/10 Excellent

Lisa, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel lovely staff great position very classy
Stayed 7 nights in Nov 2018

4/10 Poor

Paul, Lancashire.UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Read and understand the rules and regulations.
Could not use bar,restaurant or club facillaties due to over the top dress code...so was very expensive for a room only hotel...There is also a daily charge to use the room safe....obtuse !
Stayed 7 nights in Jun 2018

10/10 Excellent

Robert, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel. Staff are exceptional.
Stayed 1 night in Jun 2018

10/10 Excellent

Yasmin, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and central
We enjoyed our stay everyone was helpful from reception staff to the maids and dinning room staff. It is a excellent hotel and we will be back next year.
Stayed 7 nights in Apr 2018
Response from Reception on 1 May 2018
Thanks for your review! See you son!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on 1 May 2018
Thanks for your rate! See you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel highly recommended. Lovely breakfast buffet and friendly professional staff. Cannot see any better in Benidorm than here.
Stayed 7 nights in Feb 2018
Response from Reception on 19 Mar 2018
Thank you very much for the great review We are pleased to know that you enjoyed the hospitality, friendly staff, food and overall services of the Hotel and we would like to express our sincere thanks for sharing it. We hope to welcome you, for the next time to Benidorm and the Don Pancho Hotel, very soon.

10/10 Excellent

Sheila, Exeter, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with equally lovely staff
We stayed here for my husband's birthday on the recommendation of a friend. We cannot find any fault with it, it was just perfect. The food was top notch,plenty of choice, and my husband's gluten free requirements were admirably met. We were able to upgrade to half board at a very reasonable price. All the staff were efficient, friendly and helpful. The room was spotless, and we would definiteley have no hesitation in booking again.
Stayed 4 nights in Dec 2017
Response from RECEPTION on 22 Jan 2018
Thank you very much for choosing us and for giving us the opportunity to show you what we are able to offer. We can't wait to welcome you again! Best wishes

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe best hotel in Benidorm.
Great staff and spotlessly clean accommodation.
Stayed 7 nights in Sep 2017

10/10 Excellent

Julia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing hotel
We have just returned from a 7 night stay at the Don Pacho Hotel. The hotel is clean and very comfortable and relaxing due to the mainly adult and generally middle age to elderly clientele and very attentive staff, The food was good, varied and plentiful both at breakfast and in the evening. The hotel management were also around in the restaurant, engaging with customers- which was nice. The pool was small but clean and a good temperature. A good touch was having the warning that if people weren't on loungers by 10am, their towels could be taken away - I saw the pool man do just this several times and I was very happy to see this having been at many hotels where people reserve sunloungers then deisappear off till lunchtime. We counted more than 100 sun loungers and found no problem getting 2 even in the afternoon. The hotel is in a very central location, and we preferred to spend our time in the old town where the shops, tapas and nice bars are. You could walk there in 10-15 mins but most of the time we the reception staff ordered a taxi for us - less than 6 Euros. I definitely recommend this hotel for guests who want a relaxing holiday. Thank you Don Pancho
Stayed 7 nights in Oct 2017

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panco
All good apart from nightly entertainment, not good.
Stayed 7 nights in Sep 2017

8/10 Good

Gary , B

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to shops, bars and beach
Great stay and good English food. Only problem was the rule about men having to wear trousers for evening meal.
Stayed 10 nights in Jun 2017
Response from Guest relationship manager on 24 Jun 2019
Thanks for your review. We're glad you enjoyed a nice dinner in the buffet, despite the fact you need to use long throusers in the evening. Hope to see you again!

10/10 Excellent

Casey, m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel
We have stayed in over 20 hotels in Benidorm and this hotel is by far the bery best. The staff are amazing everyone of them spoke to us making us feel at home. At breakfast the director welcomed you in to the restaurant. These people understand how to treat their customers. We will definitely be coming back. The hotel should be 5 star compared to the other 4 star hotels.
Amazing veiw

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and efficient.
Very clean and efficient hotel.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel re-furb done well
one bad point hotels.com gave me one price when i got home bill was forty pounds more than what hotels.com told me, am now in discussions with don pancho about this bit dissappointed

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
A great Hotel, varied food choices, helpfull staff. Great outdoor pool,Overall a great holiday

8/10 Good

keven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did enjoy our stay everthing was very good, however the evenings entertainment was poor. Sorry,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Very nice hotel and recent refurbishment has been carried out to a very high standard. Staff very friendly / helpful and reception staff are good but one or two could be a bit more friendly. Sun terrace and pool are very nice but the practice of reserving sunbeds should be better managed as most are not used and this disadvantages other guests. We were on a half board basis and the quality of the food was good but the restaurant does get very busy and the food is somewhat predictable. Would definitely return.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has the 'wow' factor!!!
Wow, this hotel is amazing, spotlessly clean, beds so comfortable and food top class. Wouldn't hesitate to book this hotel again. Wonderful views over the beach and Mediterranean, central for all amenities, as i said top class

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is surely the best hotel in Benidorm.
We have stayed at the Don Pancho 15 times over the past 25 years and, would not think of trying any other. The Hotel has had a refurbishment over the last two years but, has not lost it's warmth towards customers. Well done to the owners for listening to the comments of loyal visitors.

8/10 Good

love travel , ta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs & clean
This hotel is really nice but not really close to the beach it far enough for see part of the seat the picture really fool me. Staffs was really friendly especially at the restaurant they supper nice and pay attention to detail to you when you enjoy your meal. Very good manager I admire and would give 6⭐️ If I could. But on the Cleanning staff wasn't that friendly also very loud in the morning when they clean other room they talk too much you will not be able to sleep in if you a late morning person. If this wasn't happened I would give all 5 ⭐️. A room I stayed smell a little of the old wood or old house smell even it looks new, I don't know why but other then that it very clean.Food here is good coffe not good it mixed with too much chocolate in the coffee it weird. If they could have better coffee and train the Cleanning staffs too be quiet then it perfect. The parking is s little inconvenient also they charge you which is I don't think is good if you a hotel guest you already paid for the hotel now you have to paid for parking even it not much. For me with the hotel this price it should include in the price and another thing they charge you safe deposit box if you book at the travel website ,if you book directly at the hotel then they don't charge it my first time seen this. A lot of little charge here and there don't like it.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good
Excellent

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably one of the best hotels in Benidorm
Lovely hotel, friendly and helpful staff. Appears to cater for the more senior holidaymaker.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

john c, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in benidorm
great place. spoke with many pepple who return every year for cacation.

8/10 Good

The Quinns, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a good location
Enjoyed our stay for the first visit to Benidorm. Breakfast was not amazing but was more than adequate and saved mucking around first thing in the morning. Room has a wonderful view. Really good location, close to beach, shops and restaurants but without being disturbed by noise and excessive pedestrian traffic.

10/10 Excellent

Malcolm, Benalmadena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great hotel perfect

10/10 Excellent

Jennifer, Alcalali Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay in a lovely hotel
The hotel had just reopened after a reburbishment so everything was new. A few teething problems, as with any new opening but all attended to straight away. All staff (except one waiter) were pleasent and helpful. The hotel seems to be not aiming for 'the hen/stag' clientele thank goodness! The breakfast was very good, with excellent choice of hot and cold buffet in a spacious dining room. The entertainment and pool area are on this floor also. The pool, I would think, would get quite full in the summer months and space for sunbathing limited. I would return for a second visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Relaciones Publicas on 28 Feb 2015
Thank you very much for giving our hotel the highest possible rating! Come back soon!

10/10 Excellent

Ruben, Atlanta,Georgia,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice,clean and comfortable hotel ever,good food I encourage everyone to check this hotel in next trip!!!
Response from Guest Relations Manager on 4 Jul 2015
Thank you for taking the time to write about your experience at our hotel. We are delighted to read your comments regarding the hotel’s food and cleanliness. We hope you will join us again at the Don Pancho and thank you for choosing our hotel. All the best!

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Close to all the action
Hotel staff very helpful and good location for beach + nightlife. Sunbeds a bit of a premium by pool as people reserved them early morning with towels despite signs saying not to.

8/10 Good

C Walmsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at the hotel and we had only booked B&B. There was a good varied choice at breakfast time. The bedrooms were adequate although they would probably benefit from some update. The room/bathroom were cleaned each day and fresh towels provided. Tea/coffee making facilities in the bedroom would of been good..The staff were always polite and helpful. we didn't go to the evening entertainement so cannot comment on that. The hotel was in quite a good postition and a short walk to the promenade which was pleasant to stroll along. The old town was very nice and worth the walk

10/10 Excellent

Susan, PRESTON LANCS,.ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

archie, northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent don pancho
everything from check in to check out was better than expected reviews can be misleading at times but all good remarks about don pancho are true rooms were more than adequate public areas were comfortable pool area was well serviced but pool probably a little small food in restaurant as good as any top class establishment entertainment o k

10/10 Excellent

Javier, Pais vasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel para descansar
Hotel totalmente renovado y con una excelente ubicación respecto a la playa.
Stayed 8 nights in Aug 2018

6/10 Okay

Einar Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice hotel
Hotel Don Pancho in Benidorm is a nice hotel. Just recently stayed there for 9 days. Good locatation, nicely decorated and friendly staff. Nice view from the balcony’s on 13th floor but smokers in next rooms made them difficult for me to use.
Stayed 9 nights in Aug 2018

10/10 Excellent

Nathalie, Ascona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo nuovissimo ed accogliente, fantastico da ogni punto di vista, ottima posizione, vista dalla stanza spettacolare, zona piscina e bar fantastici.
Stayed 2 nights in Aug 2018

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Бенидорм - Лорет - Мальорка (ч.1)
Все супер! Обязательно порекомендую всем друзьям
Stayed 5 nights in Jul 2018

10/10 Excellent

Sérgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
do melhor!
muito positiva, pessoal muito simpatico e atencioso
Stayed 6 nights in Jul 2018

8/10 Good

Nicanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien en general
Stayed 4 nights in Jan 2018
Response from RECEPCION on 24 Jan 2018
Gracias por su comentario.¡Estamos encantados de recibirles siempre!

10/10 Excellent

MARIA DOLORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel en conjunto fantástico pero la ubicación un poco lejos de la zona de comercio
Stayed 1 night in Jan 2018

6/10 Okay

Jacinto, Marbella

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Recepcionista grosero y desconsiderado
El trato de todo el personal del hotel, tanto a mi llegada como durante toda mi estancia, fue excelente y muy cordial, pero al final, tras haber abonado mi estancia y cuando salía con la maleta para dejar el hotel, se me ocurrió preguntarle al recepcionista cual era la puerta de acceso al garaje (que por cierto tenía inmediatamente a su izquierda) y, en lugar de indicarme la puerta de acceso al garaje, pretendió con brusquedad, muy malas maneras, desconsideración y grosería, que guardara cola tras varias personas que estaban haciendo el check-in o check-out, únicamente para indicarme cuál era la puerta de acceso al garaje...: Le hubiera sido suficiente un simple gesto... Ufffff...! En mala hora se me ocurrió formular pregunta tan simple a ese buen hombre... En cualquier ciudad del mundo preguntas por una calle y te responden con infinita mayor cortesía que este malhadado recepcionista del Hotel Don Pancho...
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferie med kona
Hadde bestilt turen med helpensjon,litt skuffet over att du måtte betale drikke utenom.Ikke så mye som vann til maten fulgte med.Hotellet ligger helt inntil veien så en del støy må påregnes både på rommene og i bassengområdet.Helt grei mat,men jeg har bodd på hoteller med helpensjon som har hatt bredere utvalg i maten.Kun kaffe til frokost og ikke til lunsj og middag. 90% av beboerne er engelske pensjonister og det bærer kveldsunderholdningen preg av,men tilbudene for mere heftig underholdning ligger bare 30 meter fra hotellet så det er ingen fare med det. Servitørene i matsalen var litt vell "på",Du måtte vokte asjetten din for de var veldig raske til å fjerne den hvis du så mett ut. Garantert det hotellet i Benidorm med best havutsikt hvis du får rom litt høyt opp i etasjene. ANBEFALES!!!
Stayed 5 nights in Aug 2017

10/10 Excellent

Badr, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Hôtel méritant ses 4 étoiles. Le service est impeccable, le restaurant et les différents shows à l'heure du dîner sont fort agréables. Le personnel de réception et de l’hôtel en général est très sympathique et serviable. Mention spécial à Mohamed ;)
Stayed 13 nights in Jul 2017

2/10 Terrible

natalie, sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Dont recommend this hotel. Smal rooms, bad cleaning in the room, staff that made my friend and i feel unconfortable ex. Staff flirting in dining room and sending champagne to our room and entering the room without any notice, staff not saying hi at all, smal gym, smal pool, sliding doors in the bathroom with no possibilty to lock the door. This is some of the examples from my experiance on this hotel. Not going back and not recommending it, a disaster.
Stayed 7 nights in Jul 2017

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya conocía el hotel......si he vuelto poco hay que añadir. Perfecto en todo. Aconsejable .
Stayed 7 nights in Jul 2017
Gracias por escribir una reseña sobre su estancia. Nos alegra mucho que nos haya visitado de nuevo y sobretodo que haya disfrutado de una estancia agradable en el Hotel Don Pancho. Esperamos volver a verles! Un saludo