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Reviews of Turim Estrela do Vau Hotel

3 out of 5
Turim Estrela do Vau Hotel
Alto de Vau - Praia do Vau, Portimão, Faro

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 125 reviews" "
Rating 8 - Good. 63 out of 125 reviews" "
Rating 6 - Okay. 22 out of 125 reviews" "
Rating 4 - Poor. 7 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ana, Mesa

Stayed 8 nights in Sep 2023

10/10 Excellent

Sharon

Stayed 2 nights in Aug 2023

10/10 Excellent

Nicki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had 2 bedroom apartment which was huge, great view of the pool. Tried the restaurant one evening and very disappointed by the buffet, not much choice especially for children, lots of dishes empty. Very clean and had everything we needed. Not close to amenities though. Would recommend
Stayed 7 nights in Aug 2023

10/10 Excellent

Marco

Stayed 2 nights in Aug 2023

4/10 Poor

Brenda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

TRE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was good and pool area / restaurant were great
Stayed 1 night in Jul 2023

10/10 Excellent

Albertus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good price qualify
Stayed 5 nights in May 2023

10/10 Excellent

Silvija

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place for families, perfect location, quite but at same time just couple minutes drive from shops, cafes and beach.
Stayed 8 nights in May 2023

8/10 Good

Patryk

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
esn't feel like Portugal
Basic requests like kitchen equipment (chef knife or any other than bread knife, manual orange juice squeeze) were neglected several times. Those are not expensive. Service and staff not on a good level. Didn't feel like Portugal 😒 e.g. In a bar i ordered and paid for fresh squeezed juice. Instead I got carton one. When complained i got response - yes but then I would need to take more time to squeeze it! Sic! Isn't that what I paid for?
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2019

6/10 Okay

Jessica

Stayed 4 nights in Aug 2019

8/10 Good

Ricardo, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located just minutes walkway from the main beaches. Wonderful place even with kids. Great to have a relaxing time off .
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
O alojamento foi o suficiente para 4 noites, a piscina é grande e com espreguiçadeiras à disposição. Dá para ir a pé para a praia do alemão. Tudo espaçoso e limpo, foram 4 dias bastante agradáveis.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We was there for 5 days to realise once we got back to the UK the disgusting trampy cleaners had stolen our english money. If you are thinking to go here. Keep all your values with you. DISGUSTING
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

NTU International

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Teresa, Santarém

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom. O apartamento e o enquadramento, nomeadamente zona envolvente das piscinas.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Quando entramos no quarto encontramos logo uma barata enorme no cortinado. As piscinas também estavam muito sujas...
Stayed 2 nights in Jul 2019

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location within easy reach of the beach and amenities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet connection very poor have to pay per device I agreed if we have to pay to used but I never see we have to pay per device something that you guys need to change it in the future
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito da área da piscina e da forma como o quarto estava disposto.
Stayed 2 nights in Jul 2019

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
For a 4 star hotel, the decor and maintenance (especially of the rooms) leaves a lot to be desired. I have been in this hotel ha + - 15 years, and the decoration / presentation of the rooms is the same, being that the maintenance conditions are weak, the bathroom is flushed down, lavatory without furniture only with support of lavatorio and tubing in sight, cracked tiles and very out of fashion. Compensated with the friendliness of the staff, the quality of the pool, and the memory of the visit and memories of years ago.
Stayed 2 nights in Jul 2019

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Enganei-me na reserva reclamei por email e até agora nem resposta. Fico a aguardar. Cumprimentos
Stayed 3 nights in Jun 2019

8/10 Good

Alan, Monaghan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely lay out, comfortable and relaxing. Not too crowded or on top of each other.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Reception on 12 Jul 2018
Dear Guest, thank you very much for the good rate. Hope to welcome you again as our guests some day. Best Regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Short Break at Estrela do Vau
Enjoyed our stay at Estrela do Vau.The staff were friendly and helpful and the hotel itself was excellent value for money in a wonderful location.. Our only concerns were the beds which we felt were not up to standard and if satellite tv is promoted then you would expect something more than just Sky News . Allowing for these concerns we would willingly come back to Estrela do Vau again.
Stayed 4 nights in May 2018
Response from Reception on 12 Jul 2018
Dear Guest, thank you very much for your comment. Hope to welcome you again as our guests some day. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and the rooms we had were very comfortable and clean. The nearby beach was beautiful.
Stayed 4 nights in Aug 2017

6/10 Okay

Katy, Bournemouth

Disliked: Cleanliness
Decent hotel shame about the problems!
We arrived at the hotel at 2am to a friendly reception and were both impressed by the size and quality of the room on first sight, however, soon realised that it was abnormally hot!! By that I mean that we were both covered in sweat immediately and felt almost sick from the heat. It was so late that we fiddled with the air con, hoped it would come on properly during the night and fell asleep. A sweaty and fitful night later it was still unbearably hot and we knew something must be wrong. When I reported this issue to the reception staff at 9am the next day, I was told they would 'get a maid to look at it'. Having not heard any more by 3pm, I approached the lady on reception again who said 'by the way your air con is broken, we have given you a fan'. Interestingly, having just come from the room, we were fairly confident that no one had been in there at all (beds not made, no cleaning done, double locked as we'd left it) so we were slightly confused as to how 'the maids' had decided it wasn't working anyway! We didn't have a fan and we weren't happy. Not in the least by the flippant attitudes of the staff supposed to be fixing our issue. Finally, after much pestering, we were moved rooms by the second day although for us this was too little too late, we'd already had two sleepless nights in a room that made us feel ill from heat. We were also upset that we were made to feel as if they were doing us a favour rather than fixing a problem at a hotel we'd paid good money for.
Stayed 7 nights in Aug 2017

4/10 Poor

siobhan, hornchurch

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Did not enjoy staying here..
This place is remote and there is no free shuttle bus to the nearest 2 towns, which means you are forced to take taxis or the bus (no difference in price for a family of 4). A trip into town or Praia du rocha beach at least once a day and usually twice to return for dinner in the evening.. ended up costing between €25-32 per day... and over 10 days amounts to several hundred euros.. this just not on.. HIRE A CAR IF YOU WAMT TO STAY HERE, it's essential. Other moans... the bar, food, the onsite shop and cafe prices were extortionate.. a total rip-off... not just in hotel but in Alvor too.. they wouldn't give you plastic knives and forks for any takeaway food.. the music played around the pool every day was TERRIBLE.. continuous repetition of the same few tracks felt like torture. The reception staff were courteous but unhelpful on several occasions, for example.. being locked out of room and refused a copy of the key?? Why?? plus they tried to sell trips that worked out cheaper if you just went in a taxi yourself. We ended up mistrusting everyone who worked here. The rooms are large however cleaning and towel replacement was sporadic and there are no in-room cleaning facilities to do the job yourself, forcing you to buy more stuff that you shouldn't need to. Very disappointed in our stay, felt ripped off and bored. Kids loved the pool so at least there's that. Would never return here.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wifi not included in rooms which is a bit outdated but otherwise ok and friendly staff.
Stayed 2 nights in Aug 2017

6/10 Okay

Dora, Lisboa

Liked: Room comfort
Disliked: Cleanliness
Spacious family apartments. Good location.
Spacious apartments at walking distance to praia do Vau. Hotel facilities are good. Good entertainment for kids. Points to improve : better cleanliness in the rooms and in the room corridors. Negative aspect: Free Wi-fi available (poor quality) only in the hotel lobby. In the apartments access to the internet is charged. :(
view to the pool complex
Stayed 5 nights in Jul 2017

6/10 Okay

Gary, Ednburgh

Disliked: Cleanliness
Adequate hotel in decent location, but not special
This hotel is in a good location, on the edge of Alvor and close to the beach, also a short walk to Praia do Vau beach and a few restaurants. However, the hotel itself was a let down, based on people that we knew who had been there previously, We turned up to the room, to find that it had no toilet roll, no coat hangers and no working air conditioning. While these things were rectified quickly, the fact that they weren't fixed before the room was deemed fit for us to check in too wasn't impressive. On our first morning in the hotel we went to the snack bar at the pool for breakfast, having seen that they serve this. We were there at twenty past nine in the morning and they hadn't even opened!! The cleaning of the hotel also left a lot to be desired. Our balcony was only swept once in the twelve days we were there, and a couple of days our towels weren't changed and we had to ask housekeeping to do this on our return to the room. Would recommend this if you want a basic, low cost hotel and are happy to put up with the poor things such as the above. But if you want a more enjoyable holiday there are other hotels in the area that would be more satisfactory.
Stayed 14 nights in Jun 2017

6/10 Okay

John

Liked: Cleanliness, room comfort
"Great hotel, shocking food for 4 stars".
Mixed feelings about this place. Hotel was clean and well maintained. 2 bed apartment was a great size and very comfortable and very clean. Hotel staff were very professional and friendly and interacted well with the kids and laid on as much entertainment as the kids were interested in. Hotel grounds however, were a little bit on the shabby side, (as was the general neighbourhood to be fair) no Mini golf course as advertised and two tennis courts were unusable due to lack of netting and dirt. Still expected to pay €10 per person to use them though. Pool area was clean and well maintained but merely functional. Biggest problem though was the food. For a four star hotel the food was disgusting. Buffet breakfasts were cold and unappetizing as well as the buffet meals in the supposed restaurant. Only way to describe the food there was "thrown together" I have to stress the point that I was not the only guest to feel the same was. most of the guests we chatted with felt the same way. "Great hotel, shocking food for 4 stars". Guests staying in the hotel on a full or half board were disgusted by the food on offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Would recommend. Pools are greatly maintained. Beach not too far away.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and good value for money
Zero complaints!! I got what I paid for and thoroughly enjoyed it!!

6/10 Okay

ALAN R.

Liked: Cleanliness
pleasant
difficult to assess, since just a 2 day stay is not long enough to comment on, however from what we saw it seemed that it had the potential to be a very pleasant venue.

6/10 Okay

lover of portu, somerset uk

Nice complex
Close to the beach but away from local amenities. Which makes the location a little isolated

10/10 Excellent

QwertyShopper

Liked: Cleanliness, staff & service, room comfort
Great Family Trip
My wife and I have been to this property many times in the past and this time we spent a great week with our extended family in three appartments.The staff were excellent in accomodating all of us in adjacent rooms which involved an upgrade for two families from studio to 1 bed appartment - something they didn't have to do. Although the room facilities are a little bit tired they are extremely clean and all functional. Wi-fi in the lobby is ok but would be better if available in all appartments. The property is centrally located for the three resort areas of Portimao, Praia Da Rocha and Alvor although this involves a short (cheap) taxi ride unless you enjoy walking. The outside areas, including pools, were clean and tidy. We will definitely return again to this family friendly property.

10/10 Excellent

aidan, cork ,ireland

Liked: Cleanliness, staff & service, room comfort
Lovely hotel, loads of space, bar was to expensive
Loved it, staff were excellent, loads of room, love the balconies, very pricy in hotel shop and bar and restaurant so we dined elsewhere for the 2 weeks, I'll definitely go back again

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel with spacious and clean apartments, not far from the beach, nice service.