Exterior

Reviews of Wyndham Grand Algarve

5 out of 5
Wyndham Grand Algarve
Avenida Andre Jordan, Quinta do Lago, Loulé

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 303 reviews" "
Rating 8 - Good. 72 out of 303 reviews" "
Rating 6 - Okay. 14 out of 303 reviews" "
Rating 4 - Poor. 4 out of 303 reviews" "
Rating 2 - Terrible. 3 out of 303 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, very relaxing, great staff and awesome facilities! Highly recommend 5* experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel with excellent staff. The bathroom light average for women in the master bathroom and also she was not a fan of the hairdryer. Some terrace paint work needed repair and I thought a little mean one small bottle of water for two people in two nights not 5 stars with these small details
Stayed 2 nights in Mar 2024
Response from Maria Ferreira - Guest Experience Supervisor on 14 Apr 2024
Dear Mr. Robert,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be good with excellent team member. Your comments regarding the bathroom lighting and the hairdryer are duly noted, and we apologize for any inconvenience caused. We'll certainly take your suggestions into consideration for future improvements. Additionally, we appreciate your observation about the terrace paint work, and we'll ensure it's addressed promptly. Regarding the provision of water, we apologize for the oversight and will review our policies. We value your insights as they help us strive for excellence. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 Excellent

Taravat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect in every way. Very comfortable suite. Lovely breakfast and helpful staff.
Stayed 5 nights in Mar 2024
Response from Director of Guest Experience on 13 Apr 2024
Dear Travat, Thank you for taking out time and posting a review on our hotel and its services.It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to your future visit in Portugal!Kind Regards, Joana Silva

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel!
Stayed 3 nights in Mar 2024
Response from Joana Silva on 13 Apr 2024
Dear Tony, Thank you for taking out time and posting a review on our hotel and its services.It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to your future visit in Portugal!Kind Regards, Joana Silva

10/10 Excellent

Simran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, the hotel is perfect and facilities for kids are really good. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Director of Guest Experience on 13 Apr 2024
Dear Simran, Thank you for taking out time and posting a review on our hotel and its services.It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to your future visit in Portugal!Kind Regards, Joana Silva

10/10 Excellent

Omeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mr. Omeme,Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.We are very pleased with your score showcasing that your stay was very pleasant.We would be delighted to welcome you again for a even more enjoyable experience.Kind regards,

10/10 Excellent

Karen Jane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay!
Stayed 3 nights in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mrs. Karen Jane,Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.We are very pleased with your score showcasing that your stay was very pleasant.We would be delighted to welcome you again for a even more enjoyable experience.Warm regards,

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mr. James,Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.We are very pleased with your score showcasing that your stay was very pleasant.We would be delighted to welcome you again for a even more enjoyable experience.Kind regards,

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved this hotel. They did an excellent job on everything! Very clean. Very top-notch. Pool area was beautiful. Food was wonderful. Food was slightly expensive but still good. Area is very beautiful and safe. Little bit of a walk to the beach so more difficult if you had children in the off-season. The shuttle they run to the beach doesn’t run in the off-season and the pool bar is not open in the off-season just so people are aware. I think if I went again, I would come in a slightly warmer time. But everything was excellent! Definitely five star. The VIP benefits almost seem irrelevant. They did acknowledge them, but had no extra upgrades available and we typically don’t take advantage of spa services. Would be nice to include some basic amenities in VIP plan?
Stayed 4 nights in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mr. Jon, Thank you so much for taking the time to share your glowing review of your recent stay at Wyndham Grand Algarve. We are thrilled to hear that you thoroughly enjoyed your time with us.Your compliments regarding our beautiful pool area and wonderful food are greatly appreciated. We strive to provide a memorable and enjoyable dining experience for all our guests, and we're delighted to know that we succeeded in this regard. Regarding the VIP benefits, we apologize if they did not fully meet your expectations. We value your feedback and will review our VIP offerings to ensure they provide meaningful value to our guests. Your suggestion about including basic amenities in the VIP plan is duly noted, and we will explore ways to enhance our VIP experience further.Thank you once again for choosing Wyndham Grand Algarve for your stay. We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mr. Andrew,Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.We are very pleased with your score showcasing that your stay was very pleasant.We would be delighted to welcome you again for a even more enjoyable experience.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s secluded with not much to do unless you’re a golfer. We went to the driving range less than a 10 minute walk. That was a nice diversion. We also took Uber to Vilamoura and Loulé for day trips. It’s a good 25 minute walk to the beach so be prepared. There are great walking trails into the Ria Formosa on the way to the beach. Highly recommended but note there are no amenities or bathrooms. The property and staff are top notch. Room on the sunset side was luxurious. Pool area clean and comfortable. Happy hour much appreciated at the comfortable bar. Make sure to visit the indoor pool and jacuzzi and the “hot chairs “ around the pool. Quite relaxing! All in all a great stay for a week in February.
Stayed 7 nights in Feb 2024
Response from Maria Ferreira - Guest Experience Supervisor on 31 Mar 2024
Dear Mr. Brian, Thank you for sharing your feedback on your recent stay at Wyndham Grand Algarve. We appreciate your detailed review and are pleased to hear that you found our property and team members to be delightful.We're thrilled that you appreciated our happy hour offerings and made use of our spa for a relaxing experience.Thank you for choosing to spend your week in February with us, and we hope to welcome you back for another great stay in the future. Warm regards

10/10 Excellent

Rosemary, Warrenpoint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Maria Ferreira - Guest Experience Supervisor on 9 Apr 2024
Dear Mrs. Rosemary,Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.We are very pleased with your score showcasing that your stay was very pleasant.We would be delighted to welcome you again for a even more enjoyable experience.Kind regards,

10/10 Excellent

Shilan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Joana Silva on 23 Jan 2024
Dear Shilan, Thank you for taking your precious time to share your experience with us. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous 5 star property
5 star stay in fabulous Hotel,this was our 4th stay at this hotel and it never fails to live up to its 5 star rating,staff are amazing always willing to help and always have a smile on their faces.Room modern and spotless,restaurant and bar serve great food and drinks.
Stayed 10 nights in Jan 2024
Response from Joana Silva on 23 Jan 2024
Dear Angela, Thank you ever so much for your incredibly kind words about your recent stay at Wyndham Grand Algarve! We deeply appreciate your recognition of the true luxury that we aim to provide.Our dedicated team is truly honored by your compliments, and we are delighted to know that they were able to attend to your every need with excellence.It would be our utmost pleasure to welcome you back for another wonderful experience whenever your travels bring you to our corner of paradise.Kindest Regards, Joana Silva Director of Guest Experience

10/10 Excellent

fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb.
From start to finish our stay was superb. We were on an early flight and arrived at 930am to be offered complimentary breakfast and use of spa etc until our suite was ready. We had dinner in the restaurant ( rather than the bar ) one night and again food superb and service excellent. Staff could not have been more pleasant whilst professional.
Stayed 2 nights in Jan 2024
Response from Joana Silva on 26 Jan 2024
Dear Fiona, On behalf of all the team at Wyndham Grand Algarve, we would like to thank you for your comments posted on Expedia. It is truly gratifying to see that your experience with our resort was a memorable one. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments and we all look forward to the opportunity of welcoming you back on your next trip to Portugal.Yours Sincerely,Joana SilvaDirector of Guest Experience

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Joana Silva on 6 Jan 2024
Dear Mr. Adam, Thank you for taking your precious time to fill our online survey. Your scores are truly valued and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours Sincerely,Joana Silva Director of Guest Experience

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good except: Despite being emailed 2x asking regards room preference ( upper floor room) , when we arrived, clearly nobody had actioned our request and, at first, reception resisted resolving the issue. Finally resolved. Spa area needs a refurbishment. Un-necessary to change towels every day.
Stayed 7 nights in Nov 2023
Response from Joana Silva on 31 Dec 2023
Dear Mr. Robert, Thank you for taking the time to share with us your experience at Wyndham Grand Algarve. We are thrilled that you have enjoyed our hotel and services. Your comments are truly valued and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours sincerely, Joana Silva Director of Guest Experience

10/10 Excellent

Christopher J, Bucks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the staff who were very helpful. Our suite was well equipped and decorated to a good standard and the facilities at the hotel were excellent. We are already planning a return visit next.
Stayed 7 nights in Nov 2023
Response from Joana Silva on 25 Nov 2023
Dear Mr. Christopher J, Thank you for choosing Wyndham Grand Algarve when staying in Quinta do Lago and for taking your precious time to share your experience. We are thrilled that you have enjoyed our hotel and services and would like to thank you for recognizing the professionalism and friendliness of our team.Your comments are truly valued and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours Sincerely,Joana SilvaDirector of Guest Experience

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip Top
A wonderful hotel with all needs met Ana Clara was an exceptional host during our stay
Stayed 3 nights in Nov 2023
Response from Joana Silva on 25 Nov 2023
Dear Mr. Albert,Thank you for choosing Wyndham Grand Algarve when staying in Quinta do Lago and for taking your precious time to share your experience. We are thrilled that you have enjoyed our hotel and services and would like to thank you for recognizing the professionalism and friendliness of our team, specially Ana Clara.Your comments are truly valued and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours Sincerely,Joana Silva,Director of Guest Experience

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay although the weather wasn’t great. very well decorated throughout and the rooms are very spacious. Would definitely stay again! all the staff were superb throughout, especially Maria at guest relations who our 9 year old daughter took a shine to. Excellent in every department!
Stayed 5 nights in Oct 2023
Response from Joana Silva on 25 Nov 2023
Dear Gary, Thank you for choosing Wyndham Grand Algarve when staying in Quinta do Lago and for taking your precious time to share your experience. We are thrilled that you have enjoyed our hotel and services and would like to thank you for recognizing the professionalism and friendliness of our team, specially Maria, from Guest Experience team.Your comments are truly valued and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours Sincerely,Joana SilvaDirector of Guest Experience

10/10 Excellent

Alireza, Weubridge

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and luxurious hotel superb breakfast
Stayed 4 nights in Oct 2023
Response from Joana Silva on 2 Nov 2023
Dear Alireza, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Joana Silva on 2 Nov 2023
Dear Victoria, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joana Silva on 31 Oct 2023
Dear Ben, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern hotel, extremely clean & generous-sized rooms. Food was a little disappointing, the poolside food was a bit limited in variety & despite coming down to breakfast half an hour before it ended, there was barely any hot food left, and the staff appeared to have stopped making any more. Lots of guests were queuing up for a cooked breakfast & looking bewildered & disappointed that it had clearly finished.
Stayed 1 night in Sep 2023
Response from Joana Silva on 24 Oct 2023
Dear Gemma, Thank you for taking the time to share with us your experience at Wyndham Grand Algarve. We are thrilled that you have enjoyed our hotel would like to thank you for recognizing the friendliness of our team as well as the facilities for children and breakfast.Your comments regarding food and beverage shortfalls are truly valued and are an important contribution to the continuous improvement of our services. Please be informed that they have been shared with the head of departments and taken in very good consideration. Once again, thank you for taking the time to share your feedback on this platform and we look forward to welcoming you back. Kind Regards, Joana Silva Guest Experience Director

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort hotel. Suites are really very nice.
Response from Joana Silva on 24 Oct 2023
Dear Lee, It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments.We look forward to welcoming you back to our Hotel.Yours Sincerely,

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel with amazing suites perfect for our family. Surrounding area is stunning with walkable cafes and restaurants. Staff were all very helpful and friendly. Breakfast was great and plentiful every morning. We really enjoyed our stay and are already looking forward to planning our return.
Stayed 7 nights in Oct 2023
Response from Joana Silva on 11 Oct 2023
Dear Tim, Thank you for taking your precious time to share your experience in our Hotel. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments.We look forward to welcoming you back to Wyndham Grand Algarve.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are comfortable and spacious. The common areas are very well decorated. The hotel is beautiful.
Response from Joana Silva on 11 Oct 2023
Dear Nicolas, Thank you for taking your precious time to share your experience in our Hotel. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joana Silva on 3 Oct 2023
Dear Greg, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

6/10 Okay

alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff where exceptional in most areas , the food In general was poor outside of xxx , breakfast was a letdown with nothing really cooked correctly and lacking in flavours
Stayed 5 nights in Aug 2023
Response from Joana Silva on 5 Sept 2023
Dear Alex, We would like to thank you for taking the time to share your experience at Wyndham Grand Algarve. We are truly sorry to learn that your experience fell short from your expectations. Kindly note that your concerns regarding the mentioned shortfalls on your review has been addressed to the relevant Department Heads involved. We look forward to welcoming you again in your next trip to Quinta do Lago and show you that our resort is much more than what you have experienced.Yours sincerely, Joana Silva Director of Guest Experience

8/10 Good

Per

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Joana Silva on 2 Sept 2023
Dear Per, Thank you for taking your precious time to fill our online survey. It is heartening to get such good scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Great hotel and service suitable for families.
Stayed 3 nights in Aug 2023
Response from Joana Silva on 25 Aug 2023
Dear Darren, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Joao Paulo, Spring The Woodlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 4 nights in Aug 2023
Response from Joana Silva on 9 Aug 2023
Estimado Sr. João Paulo,, Muito agradecemos os seus scores, e a sua preferência pelo Wyndham Grand Algarve. Verificamos com grande satisfação que a sua estada, e os nossos serviços foram do seu agrado.Ficamos todos na expectativa de voltar a dar as boas-vindas em breve.Muito obrigada. Com os melhores cumprimentos,Joana Silva Director of Guest Experience

10/10 Excellent

Paul

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was perfect. Great hotel, great staff.
Stayed 3 nights in Jul 2023
Response from Joana Silva on 5 Aug 2023
Dear Paul, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

2/10 Terrible

BARRY

Stayed 1 night in Jul 2023
Response from Joana Silva on 5 Aug 2023
Dear Barry, We would like to thank you for taking the time to fill our survey. We are truly sorry to learn that your experience did not meet your expectations and we will review your scores with our management team for verification and correction. Please accept our apologies for the inconvenience caused.Yours sincerely, Joana Silva Director of Guest Experience

10/10 Excellent

Ross

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with delightful staff. 2nd year staying here and wouldn’t hesitate to book again
Stayed 7 nights in Jul 2023
Response from Joana Silva on 21 Jul 2023
Dear Ross, Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We thank you once again for your kind comments.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Joana Silva on 21 Jul 2023
Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Guest Experience Team on 18 Jun 2023
Dear Jane, thank you very much for your preference and for having taken the time to leave us a review. It was a pleasure to have you spending your holiday at the Wyndham Grand Hotel. We look forward to your next visit. Kind Regards.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Joana Silva on 7 Jun 2023
Dear Anna, Thank you for taking your precious time to fill the online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva

10/10 Excellent

Marc

Stayed 1 night in Jun 2023
Response from Joana Silva on 7 Jun 2023
Dear Mark,Thank you for taking your precious time to fill our online survey. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay at Wyndham Grand Algarve.We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times before and the quality of the hotel and its services are the best.
Stayed 2 nights in May 2023
Response from Joana Silva on 30 May 2023
Dear Mr. James, Thank you for taking your precious time to share your experience at Wyndham Grand Algarve. It is heartening to get such amazing scores and, we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to our Hotel.Yours Sincerely,Joana Silva Director of Guest Experience

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the algarve
Fantastic hotel with amazing staff and beautiful suite. Nothing was too much trouble we will be back soon.
Stayed 4 nights in May 2023
Response from Joana Silva on 6 May 2023
Dear Stephen, Thank you for choosing Wyndham Grand Algarve when staying in Vilamoura and for taking your precious time to share your experience. We are thrilled that you have enjoyed our hotel and services and would like to thank you for recognizing the professionalism and friendliness of our team.We hope to have the opportunity of welcoming you back.Yours Sincerely,Joana Silva,Director of Guest Experience

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept and maintained hotel with nice happy staff.
Stayed 4 nights in Apr 2023
Response from Maria Ferreira - Guest Relations on 1 May 2023
Dear Mr. Sean,Warm greetings from Wyndham Grand Algarve.Thank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve and for choosing our Hotel for your stay. Thank you for your kind words of recognition regarding our Team members and service.Looking forward to wecome you once again in the future for another Grand Experience.With kind regards,Maria FerreiraGuest Relations

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Apr 2023
Response from Maria Ferreira - Guest Relations on 1 May 2023
Dear Ms. Raquel,Warm greetings from Wyndham Grand AlgarveThank you for such an amazing feedback regarding your stay at Wyndham Grand Algarve.Looking forward to welcome you once again in the future for another Grand Experience. With kind regrds,Maria Ferreira Guest Relations

6/10 Okay

Per

Travelled with family
Liked: Property conditions & facilities
We liked the hotel, but had some issues like not enough towels in the bathrooms, extractor fan did not work in one bathroom, one day they had not cleaned room when we came back at 5pm and staff did not speak well English in restaurant
Stayed 3 nights in Apr 2023
Response from Joana Silva on 11 May 2023
Dear Per,We would like to thank you for taking the time to share your experience at Wyndham Grand Algarve. We are truly sorry to learn that your experience fell short from your expectations. Kindly note that your concerns regarding the mentioned shortfalls on your review has been addressed to the relevant Department Heads involved. Once again, we thank you for sharing your honest feedback regarding your stay, as we are continuously striving for improvement and only constructive feedback from our guests such as yourself can give us the chance to improve our standards and services.We look forward to welcoming you again in your next trip to Quinta do Lago and show you that our resort is much more than what you have experienced.Yours sincerely, Joana Silva Director of Guest Experience

8/10 Good

alex

Travelled with family and small children
Liked: Cleanliness, staff & service
Poolside was depressing
Stayed 2 nights in Apr 2023
Response from Joana Silva on 6 May 2023
Dear Alex, Thank you for choosing Wyndham Grand Algarve when staying in Vilamoura and for taking your precious time to share your experience. We are thrilled that you have enjoyed our hotel and services. Your comments are truly valued, and are an important contribution to the continuous improvement of our services and we hope to have the opportunity of welcoming you back.Yours Sincerely,Joana Silva,Director of Guest Experience

4/10 Poor

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Joana Silva on 11 May 2023
Dear Eugene,We would like to thank you for taking the time to share your experience at Wyndham Grand Algarve. We are truly sorry to learn that your experience fell short from your expectations. Kindly note that your concerns regarding the mentioned shortfalls on your review has been addressed to the relevant Department Heads involved. Once again, we thank you for sharing your honest feedback regarding your stay, as we are continuously striving for improvement and only constructive feedback from our guests such as yourself can give us the chance to improve our standards and services.We look forward to welcoming you again in your next trip to Quinta do Lago and show you that our resort is much more than what you have experienced.Yours sincerely, Joana Silva Director of Guest Experience

10/10 Excellent

Jacquelyn, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous 5 star resort. The 2 bedroom 3 bath family rooms are impeccable! The pics online don’t do it justice, I am so glad I chose this resort!
Stayed 4 nights in Mar 2023
Response from Maria Ferreira - Guest Relations on 1 May 2023
Dear Ms. Jacquelyn,Warm greetings from Wyndham Grand AlgarveWe would like to show how grateful we are for choosing Wyndham Grand Algarve and for sharing your kind words on our facilities. Your words are truly appreciated, thank you for sharing your experience.Looking forward to welcome you again in the futureWith kind regardsMaria Ferreira Guest Relations

10/10 Excellent

Gyselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service! Eunice went above and beyond to help us out. Beautiful property. Just loved it! Thank you so much, Eunice! You are wonderful.
Stayed 1 night in Mar 2023
Response from Joana Silva on 6 May 2023
Dear Gyselle, On behalf of all the team, we would like to thank you for your comments posted on Expedia and for choosing Wyndham Grand Algarve for your holiday this year.It is great to learn that you have enjoyed your stay with us. Thank you for recognizing the professionalism and friendliness of our team, specially Eunice, who is always willing to assist our beloved guests and going the extra mile. It is truly gratifying to see that your experience with our resort was a memorable one, and we all look forward to the opportunity of welcoming you back soon.Kindest Regards, Joana Silva Director of Guest Experience

10/10 Excellent

Dorsena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay I’ve had in a while. Definitely come during the off season where there is not a lot of guests and you don’t have to rush to do anything. The luxurious indoor pool located inside of the hotels spa is by far my favorite amenity.
Stayed 3 nights in Feb 2023
Response from The Guest Experience Team on 22 Feb 2023
Dear Dorsena, thank you for your preference for the Wyndham Grand Algarve. We are ecstatic to read your comments on your recent stay. We strive to provide every celebrity with the most exquisite experience possible, and we are proud to know we have hit the mark for you. We are pleased to read that you have particularly enjoyed our luxurious indoor pool.We look forward to your Grand return for another celebrity-like stay.Our utmost regards