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Reviews of Eden Resort

4 out of 5
Eden Resort
Loteamento da Qta da Bolota, Vale de Santa Maria, Albufeira

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 224 reviews" "
Rating 8 - Good. 84 out of 224 reviews" "
Rating 6 - Okay. 22 out of 224 reviews" "
Rating 4 - Poor. 7 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families or friends. Staff were fantastic and the food and deink were top class would recommend the all inclusive. The resort is a little way out of the old town but taxis are cheap and they run a free shuttle to town. Would definitely recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom villa which was perfect for us with 2 adults and 2 young adults 20 and 17. Both bedrooms were ensuite which gave us all plenty of space. We loved the fact each property had its own terrace with sun lounges as well as living and dining area inside. There was lots of entertainment around the pool and they encouraged everybody to join in. The life guards were great too. All bar and dining staff were very accommodating and nothing was too much trouble. Sophia the duty manager was helpful and the greeting we got on arrival was appreciated. The Eden Resort is close to the Old Town so its easy to walk in or get an uber. There is also a shuttle bus that the hotel provide. We had a brilliant holiday and will probably go back to Eden Resort in the future.
Stayed 10 nights in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Guest Relations on 8 Nov 2023
Dear Shaun,Thank you very much for sharing your 10 rating, which fills us with great pride and joy.It will be a pleasure to welcome you back!Thank you so much for choosing our resort for your recent vacation in the Algarve.See you soon!!Warmest Regards,Eden Team

8/10 Good

David

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our accommodation was very nice, spacious, well equipped, and very clean. The resort overall is very family-focused, so there is a lot of noise around the family pool and the AquaPlay areas, but there are quiet areas further away, including around the adults pool. Staff were all very friendly and very helpful. Some areas, such as the toddlers' play area, are a bit tired looking and could do with a bit of attention and better equipment. While I was playing with my grandson in the family pool, I badly cut my foot on a grating on the bottom: I reported this to a member of staff, but I don't know whether anything was done about it. There are limited dining facilities, considering that most people are on an all-inclusive deal, but there is a reasonable selection of food on offer and the menu appears to vary from day to day. For those paying, breakfast is good value, but dinner is on the expensive side. An occasional shuttle bus is available to go into town, but taxis are inexpensive and easily available. It is only a few minutes run into town, where there are numerous restaurants and lovely beaches.
Stayed 3 nights in Sep 2023
Response from Guest Relations on 28 Sept 2023
Dear David,Thank you so much for choosing Eden Resort for your recent family vacation in the Algarve, and for taking the time to share your opinion.We take this opportunity to inform you that we will be carrying out renovation work in the kids club area very soon.We regret the incident in the pool area, which we have already checked, and we hope that you have now fully recovered.The purpose of our daily courtesy shuttle is precisely to offer greater comfort to everyone, thank you for your validation.We hope to see you all soon!!Kindest Regards,Eden Team

10/10 Excellent

Milton

Liked: Amenities, property conditions & facilities
Excelllent
Stayed 5 nights in Aug 2023
Response from Guest Relations on 20 Aug 2023
Estimado Milton,Muito Obrigado pela partilha da vossa avaliação 5*.Acreditamos que passaram umas férias muito felizes junto de nós.Esperamos que nos voltem a visitar!Até breve!!Atenciosamente,A Equipa Eden

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 7 nights in Jul 2023
Response from Guest Relations on 4 Aug 2023
Thank you so much for sharing your evaluation.We are very proud and happy.We hope to see you again!Kind Regards,Eden Team

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely apartment, friendly helpful staff, could do with another pool about 50% to many people in pool! Would be nice one the area around gets more to go in walking distance.
Stayed 7 nights in Jul 2023
Response from Guest Relations on 3 Aug 2023
Dear Lisa,Thank you very much for choosing our resort for your recent stay in the Algarve, and for sharing your opinion.We are very happy to know that you liked our accommodation.Thank you for your suggestion, which will deserve our full attention.Thank you also for your validation regarding our team, which we are so proud of.See you soon!!Kind Regards,Eden Team

8/10 Good

Arnoud

Travelled with family
Liked: Room comfort
Great, but....
Pleasant resort. Clean, good facilities, good location (as long as you have a car, although Eden provides a shuttle to town). We stayed in a 2 bedroom villa, which are very nice indeed. It was however too busy. Not enough space at the swimming pool. Clean pool towels were rarely available. Our villa was only cleaned twi e during our stay. Eden is not a purpose build resort. I stead turned into resort after a property project didn't work out. For us it felt unpersonal. Value for money is questionable. There are better options around.
Stayed 7 nights in Jul 2023
Response from Guest Relations on 30 Jul 2023
Dear Arnoud,Thank you for sharing your opinion about your recent experience with us.We are pleased to see that you appreciated the quality of our cleanliness and facilities, but we are sorry that we did not fully meet your expectations.We hope you give us another chance soon, so we can share an even more positive experience!Thank you.Kind Regards,Eden Team

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Great stay at Eden Resort. The food is really good, breakfast in particular. AI option is definitely worth it. The animation team work tirelessly. The villas are great, we were in a 3 bedroom Villa and it was so spacious and comfortable. Pool and splash park is great, would recommend for family’s with younger children as the entertainment/ environment is definitely aimed at them.
Stayed 10 nights in Jul 2023
Response from Guest Relations on 30 Jul 2023
Dear Katy,Thank you so much for choosing our Resort for your recent stay in the Algarve and for sharing your experience.We're very happy to hear that once again we provided such great stay.It will be a big pleasure to welcoming you back!!Kindest Regards,Eden Team

10/10 Excellent

Leah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Another perfect stay at this resort. Honestly cannot fault one thing. The staff are fantastic, the food is fresh and warm everyday with a fabulous selection of choice. The accommodation is immaculate. Highest standard of cleanliness, comfortable beds with daily maid service. This was our fifth time here and we will return next year because there just isn’t anywhere like it. Thank you to all the staff
Stayed 5 nights in May 2023
Response from Guest Relations on 26 May 2023
Dear Leah,We are delighted with your feedback!Knowing that it was your 5th visit already, and that you will be back next year, gives us great pride and satisfaction!The whole team strives daily to provide you with the best possible stay and having your recognition is very rewarding!! Thank you so much for being part of our story!!It will be a pleasure to welcome you back!!Warmest Regards,Eden Team

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Perfect for young children! We had the most amazing time at Eden and ate already looking to rebook - thanks so much for making our stay so special ☀️✈️🍉🤩💖
Stayed 7 nights in Apr 2023
Response from Eden Team on 6 May 2023
Dear Hannah,Nothing gives us more pleasure than knowing you had such an amazing time at Eden Resort!Thank you so much.It will be a huge pleasure to welcoming you all back!Have a nice weekend!!Kindest Regards,Eden Team

10/10 Excellent

Shirin

Stayed 7 nights in Mar 2023
Response from Eden Team on 6 May 2023
Dear Shirin,Thank you so much for choosing Eden Resort for your recent stay in the Algarve and for your 5* rating.We hope to see you back soon!Thank you.KIndest Regards,Eden Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious villa and tasty food
Stayed 7 nights in Oct 2022
Response from Alison Inácio on 1 Nov 2022
Dear Patricia,Thank you for your kind review.We are glad you enjoyed your stay with us and hope to have the pleasure of welcoming you back in the future.Kindest regards

10/10 Excellent

Vikesh

Stayed 7 nights in Sep 2022
Response from Alison Inácio on 1 Nov 2022
Dear Vikesh,Thank you for your kind review.We hope to have the pleasure of welcoming you back in the future.Kindest regards

10/10 Excellent

Deborah

Stayed 5 nights in Aug 2022

10/10 Excellent

Nelson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for the three of us specially as each bedroom had an En Suite. The space in each bedroom was comfortable and the space downstairs was terrific for our needs. A small criticism-would be nice to have a couple of pegs to hang clothes in the bathroom while using it.
Stayed 6 nights in Jul 2022
Response from Alison Inácio on 25 Jul 2022
Dear Nelson, Thank you for your visit and kind review. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. KIndest regards Eden Resort Team

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from an all-inclusive week's stay at the Eden Resort, and we had such a lovely time! Here are our experiences of the Eden Resort: 1) Accommodation - we stayed in a 2 bedroom villa. Each of the bedrooms was ensuite and there was an additional toilet downstairs. The rooms were all really spacious and felt luxurious! There were a few ants - we called housekeeping who came round with bug spray. It felt like a small price to pay given how fantastic the accommodation was. 2) Food - The selection and quality was brilliant. There were the basics (chicken nuggets, pasta, pizza, chips) for the less adventurous, and a wide range of other foods for those more adventurous. Ranges of salads, fruits, desserts, cheese - we felt very spoilt and ate loads! 3) Pools - the outdoor main pool and kids' splash park were really fun. We didn't go to the adults' pool so can't comment on that. Good amount of loungers, and the activities kept us entertained, especially the water polo! We did try the indoor pool in the spa but found it really too cold to enjoy. 4) Staff - everyone we met was super friendly and helpful. Special shout outs to Oscar, Fouad, Philippa and the lady who rides the unicycle, but there were many others who contributed to making us feel entertained and looked after. 5) Entertainment - The children's activities skew a bit younger (my youngest is 8 and was too old for most of them) but the adults' activities can work for kids too.
Stayed 6 nights in Jul 2022
Response from Alison Inácio on 25 Jul 2022
Dear Carol, Thankyou for your visit and kind review. We are glad you enjoyed your stay with us. We will pass on your regards to our entertainment team - Thank you. We hope to welcome you back in the future. Kindest regards Eden Resort Team

10/10 Excellent

jackie

Stayed 9 nights in Jul 2022

10/10 Excellent

Matthew

Liked: Staff & service
Stayed 11 nights in Jun 2022
Response from . on 24 Jun 2022
Dear Matthew, Thank you so much for your very kind review. We look forward to welcoming you back in the future. Kindest with our kind regards, Victoria

8/10 Good

Itohan Adesuwa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I found Eden Resort to be a lovely resort overall. It's beautiful with colourful villa's, plenty of green, lot's of space and quiet for those who love being away from the madness of the city, and fatastic kids entertainment throughout. It is and would be my first choice for a place for families to stay. The issues I had with it were the amenities in my room. For the first two nights our air conditioning was broken. Unfortunately we didn't notice it at first because those nights were quite cool like an English spring night. But on the third night the heat had rolled in and the AC was non-existent. We practically slept drenched in sweat that night. I reported it the next morning and the good thing is they came and fixed it immediately but it had kind of ruined that day which was our last day so I only enjoyed the AC for the last night of my stay which was very brief. Another issue was that one of the french doors for our balcony came off it's hinge which was a huge hazard for our kids. They also fixed it as soon as it was reported so good on them for that. Third issue was that the bathroom fixtures seemed a bit old and rusted. There was also mould behind the bathroom sink/vanity unit, small line but not something I wouldn expect in a hotel. There was also an issue with lots of bugs probably due to the the environment so ensure you buy bug spray. However we had a splendid time and the staff were all very nice and friendly. The water splash/slides for the kids is amazing.
Stayed 3 nights in May 2022
Response from Alison Inácio on 11 Jun 2022
Dear Itohan, Thank you for your review and for calling our attention to the various situations. We apologise for this. We are always trying to improve and your comments help us to do thi s- Thank you. We are glad that overall you enjoyed your stay with us and we hope to welcome you back in the future. Kindest regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly amazing family holiday! The resort and staff were wonderful, and the food was incredible. I would highly recommend this resort - you won’t be disappointed!
Stayed 7 nights in May 2022
Response from Alison Inácio on 11 Jun 2022
Thank you so much for your very kind review. Welook forward to welcoming you back in the future. KIndest regards

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities for kids and all inclusive food really nice. Staff super nice and helpful in everyway. Would happily go back there.
Stayed 6 nights in Oct 2021
Response from Alison Inácio on 26 Oct 2021
Dear John, Thank you for your kind review. We are glad you enjoyed your stay with us. We hope to welcome you back in the future. KIndest regards Eden Resort Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
G
Stayed 2 nights in Jun 2021
Response from Alison Inácio on 21 Jun 2021
Estimado Hóspede, Muito obrigada pela sua avaliação, a sua opinião é importante para nos. Gratos pela sua preferência. Melhores cumprimentos

6/10 Okay

Mhari-Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely villa but overall a little disappointing
Feel mixed about our stay here! The villa itself was great, spacious & quite well equipped. The pool areas were nice & always clean. The entertainment staff, especially the main girl, lovely. The taxi driver they recommended - Paulo - was a legend & really helped us have great holiday with his service & recommendations. The bar staff were nice &cocktails & pool food were ok. On the other side, the reception staff were rude in 95% of our dealings with them. From an extremely slow check in, to being patronised and spoken to in an unkind manner when asking for help. Eg, we had our flights home cancelled, of course this wasn’t their fault but unhelpfulness over simple things such as trying to do laundry, made it much more stressful than it needed to be. I was really upset after how they spoke to me and other guests told me they had been reduced to tears of frustration too! Around / in the pool children weren’t allowed to play with balls and there is no floaties allowed, not even tiny ones for babies which seemed odd. We were refused more than 2 pool towels despite paying for a stay for 5 people. Our bath / hand towels were changed twice in 10 days and both times we had to ask. The kids pool got “full” and you had to que to get in, kids club was full too. Maybe they should try a booking system? Or enough staff to cater for the amount of bookings? I think the perception most guests got we spoke to is they were short staffed and had a lot that were still learning.
Stayed 8 nights in Jun 2021
Response from Alison Inácio on 15 Jun 2021
Dear Mhari-Claire, Thank you for your review, comments and suggestions. Your opinion is very important to us. We hope you had a safe journey home. Kindest regards

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous break in the sun
Beautifully clean, great food & friendly staff.
Stayed 5 nights in Jun 2021
Response from Lampreia on 11 Jun 2021
Good afternoon, We thank you for your comments and hope you have a great holiday with us. Kind regards Neuza

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No single reason to complaint
Amazing experience. Fully compliant with the requirements of Covid time. Extremely attentive staff, might have been the best staff experience in Algarve during the last decade. I can only recommend and will repeat in the future.
Stayed 3 nights in Oct 2020
Response from Eden resort team on 14 Oct 2020
Good morning, Thank you for your kinds words , your opinion is very important to us .We look forward to welcoming you to the Eden resort in the near future. Thank you on behalf of Eden resort team

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020
Response from Alison Inácio on 22 Jun 2021
Dear Darren, Thank you for your review. We hope to welcome you back in the future. Kindest regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Eden
The Eden resort is fantastic . The staff and management are so helpful . The apartments , gardens and the overall complex is really clean . The food is made fresh from Morning to evening .The old Town is 15 minutes walk and has the most beautiful beach . I will definitely return to the Eden resort .
Stayed 2 nights in Jul 2020
Response from Eden resort team on 8 Sept 2020
Dear Darren,thank you very much for your words your opinion is very important to help us to be even better. We look forward to welcome you at Eden resort in a near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I stayed in a 1bed suite which was in a nice location and lovely and quiet. My friends had a 3 bed villa which was lovely too. The staff were so helpful. The shuttle bus runs to the old town in the daytime - Drivers are so good. Its an easy walk to and from the old town and the beach. Any food I bought in the café was nice
Stayed 14 nights in Dec 2019
Response from Paula Costa on 14 Jan 2020
Dear Guest, We are incredibly grateful for your kind review, we look forward to welcoming you in a near future. Best Wishes from all of us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First class villa very big and lovely location entertainment team worked very hard did a good job. Bar and some restaurant staff need to smile abit more and food was not hot enough and not very good entertainment on a night time. Went A/I would do B/B next time as food wasnt good
Stayed 4 nights in Sep 2019
Response from Alison on 17 Sept 2019
Dear Guest, We thank you so much for taking the time to leave this nice review. We are sorry to hear that you did not like the food. We will pass your comments on. We look forward to welcoming you back in the future. Kindest regards

8/10 Good

Enrique S J B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Stayed 4 nights in Aug 2019
Response from Alison on 13 Aug 2019
Dear Sr Enrique, We thank you for your avaliation. We look forward to welcoming you back in the future. Kindest regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized appartment but mattress on sofa bed uncomfortable. A few ants but not a problem for us. Notice in room from hotel to explain that it was due to rural location and that they would deal with them if we asked. Staff seemed friendly enough. Two good sized pools (both with toddler pools) for families. Only one day when we turned up in the afternoon and couldn't find a sun bed. Our 5 year old enjoyed the kids club although 8pm was a bit late for mini disco. 2 year old was happy in playground. 10 minute walk to good supermarket at bottom of hill. 20 minute walk into town. Shower was broken but was fixed as soon as we told them. Drinks expensive if you're not all inclusive 3 euros for a small cappuccino in a polystyrene cup.
Stayed 7 nights in Jul 2019
Response from Alison on 3 Aug 2019
Dear Guest, We thank you for your comments. We look forward to welcoming you back in the future. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The grounds of the property are stunning, resort is beautiful, not sure about all Villas but ours needed some TLC. Walls, Sofa, Beds, bathroom work tops all marked, windows broken and we had an issue with Ants which was resolved on our second night. The pools are great, the snack bars are handy however at night we found it best to head to the old town for food. The shuttle service was also great however only operates at selected times of the day.
Stayed 4 nights in Jun 2019
Response from Alison on 19 Jun 2019
Dear Guest, Thank you for your review. We would like to thank you for your comments and are pleased that, on the whole, you enjoyed your stay with us. Eden Resort is always trying to improve and we thank you for taking the time to help us. We hope to see you again in the future. Kind regards

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
A Vila 163 estava muito suja, não gostei da atitude da equipa de limpeza porque deixamos 2 toalhas de praia e uns calções, ligamos 2 vezes e transmitiram-nos que não estava nada na Vila, tive que falar com a responsável para reclamar e foi informado que realmente as coisas estavam lá. Em relação ao restante, nada contra!
Stayed 1 night in Jun 2019
Response from Alison on 12 Jun 2019
Caro Cliente, Agradecemos os seus comentários. Lamentamos esta situação e tomaremos medidas para que este tipo de situação não volte a acontecer. Esperemos que este incidente não invalida uma próxima vinda ao Eden. Gratos pela sua preferência e compreensão. Melhores cumprimentos

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from Alison on 8 May 2019
Dear Guest, We thank you so much for your avaliation and we look forward to welcoming you back in the future. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Alison on 28 Apr 2019
Dear Guest, We thank you so much for your avaliation. We look forward to welcoming you back in the future. Kindest regards

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Excellent stay at Eden Resort !!
Excellent time . This is our third time at Eden resort and will definitely be back. Very clean, friendly staff, couldn’t fault the place .
Stayed 5 nights in Apr 2019
Response from Alison on 17 Apr 2019
Dear Laurie, We thank you so much for your review. We look forward to welcoming you back again in the near future. Kinest regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is spacious, lovely grounds and plenty of facilities
Stayed 5 nights in Mar 2019
Response from Alison on 9 Apr 2019
Thank you so much for your kind comments. We are so happy you enjoyed your holiday with us. Kindest regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation very spacious and well equipped. Perfect if you are self catering. Patio area was good. Restaurant was great with a good variety of food. Sometimes buffet type food can get a bit monotonous but they changed the meals available. Although we had an excellent holiday, the resort was not full. I don't know what it would be like if it busy.
Stayed 7 nights in Mar 2019
Response from Alison on 9 Apr 2019
Thank you so much for your kind comments. We are so happy you enjoyed your holiday with us. Kindest regards

10/10 Excellent

Wendy, Isle of Bute

Liked: Cleanliness, staff & service
This resort is lovely, staff went out their way to chat and make you welcome and the Spa is just beautiful with great staff. All in a wonderful holiday experience. Definitely recommend and will return 🙂
Stayed 7 nights in Mar 2019
Response from Alison on 3 Apr 2019
Dear Wendy, Thank you so much for your comments. We are so happy that you enjoyed your stay with us and look forward to welcoming you back in the future. Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Slightly unhappy with the lack of basic things in the kitchen, such as washing up liquid, potato peeler, scissors. The shower was barely powerful enough to wash hair and there was no shower soap in the changing rooms showers. The sauna was a little run down with missing tiles but worked fine. The worst and most frightening thing was the tilied floor by the pool and in the changing rooms. A small amount of water underfoot practically had you skating. I think far more mats are needed there. I had a great time but it’s those little things that matter.
Stayed 4 nights in Feb 2019
Response from Alison on 23 Feb 2019
Dear Guest, Thank you for taking the time to give us your feedback. There are some things that are not included in our apartments. We have taken note and thank you for your comments regarding the Spa. We will take steps to correct this. We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Eden resort
Very pleasant stay right from the start. Friendly helpful reception, the villa was more bigger than what we expected, free WiFi, clean, 3 bathrooms and was perfectly located with patio doors opening up to the pool area and playground (perfect if you have kids!). The resort is located very close the the old town of Albufeira with a free shuttle service taking guests into town 4 times a day!
Stayed 3 nights in Feb 2019
Response from Alison on 23 Feb 2019
Dear Guest, Thank you for taking the time to give us your feedback. We are so pleased that you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Alison on 17 Apr 2019
Dear Guest, We thank you so much for your avaliation. We look forward to meeting you again in the future. Kindest regards

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Alison on 3 Apr 2019
We thank you for your appraisal. Kindest regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t like the showers as they are so slow and we didn’t have hot water at the first night.
Stayed 4 nights in Feb 2019
Response from Alison on 23 Feb 2019
Dear Guest, Thank you for taking the time to give us your feedback, We are sorry to hear that you did not have hot water on your first night. We hope that this did not spoil your holiday. We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Laura, Bordeaux, France

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Eden Resort for our family holiday just after Christmas. It was lovely, sunny weather but not too hot. We spent days at the beach and exploring the town of Albufeira. The kids loved the playground, kid's club and indoor pool. We as parents loved the friendly staff, babysitting service, and all-inclusive food & drink options. We are recommending to all our friends with children, a great break to relax. The staff were so helpful and friendly. Special thanks to Vanessa & Sarah in the kid's club, they were great with our kids who are 2 and 6 years old.
Stayed 7 nights in Dec 2018
Response from Alison on 22 Jan 2019
Dear Laura, Thank you very much for your kind comments. We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again in the future. Kindest regards Alison Inacio

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2018

6/10 Okay

nana, London UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing
I would like expedia to act on these reviews instead of requesting and not doing anything about it. -rusted pipes showers and screens. -not given the room I paid for and telling they’ve got no roms left. -seeing a snake around the reception area and the staff ignoring our concerns regarding this and walking away as they said they were busy-scary. -one of the managers being argumentative in dealing with my room changes and complain. -they could do with food varieties and more choices on different days and times.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

A mixed bag - good staff, properties need work!
Great resort and apartment size but some real issues! Electrics didn’t work - approx 50% of sockets dead. Fire alarm had been switched off and was showing a Fault light. Severely unequipped for self catering!! Very few utensils, nothing at all to clean with - not even sponges or washing up liquid, no oven gloves, very few basic pans (frying, large boiling pan) etc. Definitely set up for all inc guests!! However, pool guy was great and super helpful moving parasols etc. Some of these could do with updating - broken backs, torn seating area etc. Might be worth it if you book cheap but certainly not worth a large spend!
Stayed 3 nights in Sep 2018
Response from Alison on 19 Sept 2018
Dear Guest, Thank you for your review. We are sorrry to see that we did not meet your expectations. We have taken note of your comments and, where needed, we will try to improve in the future. We hope that these few issues have not put you off visiting us again and look forward to welcoming you back in the future. Kindest regards Alison Inacio

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Alison on 19 Sept 2018
Dear Margaret, We thank you for your review. Kind regards Alison Inacio