The Hotel is the right choice for people who want to be right in the center of everything in the old city of Cartagena. From here you can walk easy to every attraction in the walled city. The hotel is not to big. It seems to be newly renovated. The rooms are of decent size as well as the bathrooms. The AC worked well. The rooftop pool is small but nice for a dip after a hot day. The cleanliness is very good, the hotel staff very friendly. They speak some English. The included breakfast was in form of a small buffet, which ran out quite early. Then you had to order extra and this was sometimes not free.
The rooms ware pretty quiet. The windows ware very good insulated ,so there is not much to hear from the busy Plaza de Coches. Only room 235 is affected by noise from the restaurant and the lobby so try to stay away from that room. The hotel is definitely a good deal and very much to recommend.
Martin from Sarasota, Fl.
Urban Royal Puerta del Reloj is located within the walled city it is the only hotel located at Plaza de Los Coches beside …More
This a very well-located hotel, and it's delightfully designed, with rooms off a central courtyard where there's a small pool and where you have breakfast (which is yummy!) I had a ground floor room outside breakfast, but didn't get disturbed - it's a small hotel so there aren't an enormous number of guests. The rooms are lovely - excellent aircon (vital in Cartagena) and beautifully designed, with old-world charm. The bath / shower is part of the room and is enormous! Staff were very friendly and obliging; I lost my malaria pills and thought I'd left them at breakfast, so I asked the servers; but when I returned to the hotel reception told me that the chambermaids had found them in my room and they were safe! So there is a lot of attention to individual needs.
james from London UK
This boutique hotel is located in Cartagena´s historical Old Town, only a short walk to most of the city's attractions. …More
My boyfriend and I spent three nights here when we first arrived in Cartagena for a five week trip. The staff were amazing, all spoke really good English, and were helpful in booking future accommodations and tours. The hotel room was small but beautiful, and we had hot water the whole time we were there. The room was well air condition. The pool was small, but people still use it, you only need it to refresh yourself once in a while. We would definitely stay there again, as it is more affordable then many of the other hotels, and we received more than what we paid for!
Lian K from Vancouver, BC
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Felt truly as a welcomed guest. From arrival to departure was never short of attention and good service. On a car trip about six hours away, the hotel personnel took the time and care to call us (called the taxi driver) around 10:00 PM to confirm if all was well and what would be out estimated time of arrival. Very impressed.
Ricardo from Luanda, Angola
Located at the heart of the historic district walking distance from San72 Pedro and Santo Domingo squares and beside gold …More
The rooms were far smaller than what we expected from the pictures, the AC did not work properly and the bathroom was not clean... as what you would expect from a hotel you pay this kind of money for. The truth is we did not spend a lot of time in the hotel, and it was comfortable enough for sleeping at night. Great breakfast, great location.
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