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Reviews of Quest Albury

4 out of 5
Quest Albury
550 Kiewa Street, Albury, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1111 reviews" "
Rating 8 - Good. 419 out of 1111 reviews" "
Rating 6 - Okay. 132 out of 1111 reviews" "
Rating 4 - Poor. 44 out of 1111 reviews" "
Rating 2 - Terrible. 25 out of 1111 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, quiet room, hotel undergoing some renovations which will improve overall feel and quality. I was disappointed that the cafe down stairs was closed during our stay, but some quality local ones were a short walk away. Parking was plentiful and bed comfy.
Stayed 1 night in Dec 2023
Response from Lincoln on 31 Jan 2024
Hi Shane, Thank you so much for this fantastic 4/5 review. We are thrilled to hear that you had a wonderful stay with us. We are very excited for our refurbishment to begin this Monday! We hope to see you return once these are complete. We are sorry to hear that you were disappointed to next door restaurant was not open over the Christmas break. We are glad however you were able to try some other favourites of ours in the local area. We hope you and family had a very merry Christmas and a safe and happy new year. We look forward to welcoming you back in 2024. Kind regards,Lincoln Morrison

8/10 Good

S

Travelled with family
Liked: Cleanliness, amenities
My recent stay at Quest Albury for the most part, a delightful experience. The ambiance, amenities, and attentive staff contributed to a memorable stay. However, on the last night, I discovered a significant issue in one of the bathrooms—the ceiling displayed a concerning amount of mold. This unexpected discovery was disappointing and indicated a lapse in the housekeeping department's thoroughness. Addressing this concern would undoubtedly enhance the overall quality of the stay. Despite this, the positive aspects of the hotel make it a worthwhile choice, with the hope that they address this specific issue for future guests.
Stayed 7 nights in Jan 2024
Response from Lincoln on 22 Jan 2024
Hi Shou, Many thanks for your response. I have just had myself and maintenance attend your room. We could not find any mold. We are very sorry to hear you found the mold in your room. We are very appreciative of your response and we look forward to welcoming you back very soon. Kind regards,Lincoln Morrison

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Lincoln on 22 Jan 2024
Hi Danielle, Thank you so much for your 5/5 review. We are so pleased to hear that you had a wonderful time with us at Quest Albury. We hope to see you return again very soon.Kind regards,Lincoln Morrison

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lincoln on 8 Jan 2024
Hi Kelly, Thank you so much for your 4/5 review. We are so please to have you stay with us. We look forward to welcoming you back soon. Kind regards,Lincoln Morrison

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, amenities
Property was just ‘ok’, a lot of money for what it is. We booked for 3 adults yet were provided linen for 2.
Stayed 1 night in Dec 2023
Response from Lincoln on 8 Jan 2024
Hi Timothy, I'm sorry to hear that you were impressed with our hotel. We always aim to exceed our guests experience with service quality and comfort. We apologise for not leaving enough linen. Thank you for bringing it to our attention, this is an area which we can now improve on. We hope to have you return and we can impress you with our incoming improvements. Kind regards,Lincoln Morrison

6/10 Okay

Paul

OK
It was OK. Room was clean, bed comfortable
Stayed 3 nights in Dec 2023
Response from Lincoln on 2 Jan 2024
Hi Paul. Thank you for your review. We are incredibly appreciative of your feedback. We hope you enjoyed your time in Albury and you had a wonderful Christmas and new year. We hope to see you return in the future and you can be impressed by our improvements. Warm regards, Lincoln Morrison

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lincoln on 3 Jan 2024
Hi Michelle, Thank you so much for your 4 out of 5 review. We are glad to hear you had a wonderful stay with us at Quest Albury. We look forward to welcoming you back soon. Kind regards,Lincoln Morrison

8/10 Good

Tahir

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Lincoln on 3 Jan 2024
Hi Tahir, Thank you for your review, We are glad you enjoyed your stay and that you had a nice time in Albury. We are looking forward to hopefully seeing you return to Quest Albury soon. We would love to know what we could improve on, we always looking for ways to improve our business to make the guests experience as wonderful as possible. Kind regards,Lincoln Morrison

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Lincoln on 3 Jan 2024
Hi Peter, Thank you so much for your 10/10 review. We are thrilled about this and hope to see you return to Quest Albury in the near future. Warm regards,Lincoln Morrison

8/10 Good

Su

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lincoln on 3 Jan 2024
Hi Su, Thank you for your lovely 4 out of 5 review. We are so glad you had a wonderful stay and enjoyed your time in Albury. Kind regards,Lincoln Morrison

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lincoln on 3 Jan 2024
Hello Cecilia, wow, thank you so much for your wonderful 5 out of 5 review. We are thrilled to hear you enjoyed your time with us at Quest Albury. We hope you and your family had a wonderful time in Albury. We can't wait to see you return in the near future. Kind regards,Lincoln Morrison

10/10 Excellent

Con

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lincoln on 26 Dec 2023
Hi Con, Many thanks for your wonderful review. We hope to welcome you back to Quest Albury in the near future. Kind regards,Lincoln Morrison

8/10 Good

Warren

Travelled with partner
Great location. Room while comfotable, was not cleaned well.
Stayed 1 night in Dec 2023
Response from Lincoln on 20 Dec 2023
Hi Warren, Thank you for your review. We are very glad you found your room comfortable. We will look at how we can improve our cleanliness. We hope when you stay next time you can be impressed by our improvements. Kind regards,Lincoln Morrison

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good location, but needs updating
Good location, but overall standard is low, carpet needs replacement, walls need a coat of paint, air conditioners very loud...
Stayed 2 nights in Dec 2023
Response from Lincoln on 20 Dec 2023
Hi, Thank you for your review. We appreciate your feedback. We are excited to be soon have these issues rectified as we undertake a full hotel refurbishment. We hope to see you return to Quest Albury in the future and you are able to see the fantastic improvements. Warm regards,Lincoln Morrison

8/10 Good

Naomi

Liked: Cleanliness, amenities
Quest Albury is a great location however the property is getting tired and needs a good paint and freshen up. For the price I feel they need to spend some money updating things.
Stayed 2 nights in Dec 2023
Response from Lincoln on 17 Dec 2023
Hi Naomi, Thank you so much for your 4/5 review. We understand completely that our hotel needs a bit of freshen up, This will be all happening in 2024. We hope to see you return to Quest Albury in the new year to see our improvements. Kind regards,Lincoln Morrison

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Hannah's great smile and friendly approach plus knowledge of the area made the stay comfortable.
Stayed 1 night in Dec 2023
Response from Lincoln on 17 Dec 2023
Hi Paul, We are so thrilled to hear you enjoyed your stay and found Hannah's warm presence and friendly nature a welcoming experience. Our staff are incredibly dedicated to ensuring our guests feel as comfortable as possible. We hope to see you return in the new year. Warm regards,Lincoln Morrison

10/10 Excellent

Timothy, Warranwood

Stayed 1 night in Dec 2023
Response from Lincoln on 17 Dec 2023
Hi Timothy, Many thanks for your 5/5 review. We are incredibly thankful and are thrilled to hear you enjoyed your stay. We hope to see you return in the new year. Warm regards,Lincoln Morrison

10/10 Excellent

KERRI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, walking distance to shopping and eateries. I have stayed there many times and will return in the future.
Stayed 1 night in Dec 2023
Response from Lincoln on 17 Dec 2023
Hi Kerri, Many thanks for your wonderful review. We are thrilled to hear you enjoyed your stay with us once again. We wish you and your family a very merry Christmas. We look forward to seeing you return in the new year. Kind regards,Lincoln Morrison

10/10 Excellent

Damian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Vincent on 6 Dec 2023
Hi Damian,Thank you for your 5/5 rating, much appreciated. We look forward to welcoming you back.Regards,

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s in a good location close to most things without it been to busy.
Stayed 4 nights in Nov 2023
Response from Lincoln on 27 Nov 2023
Hi Thomas, Many thanks for your 5 out of 5 review. We greatly appreciate it. We hope to see you return to Quest Albury in the near future. Kind regards,Lincoln Morrison

10/10 Excellent

Maria and Robert

Stayed 1 night in Nov 2023
Response from Lincoln on 11 Dec 2023
Hi Maria and Robert, Thank you so much for your 5/5 review. We greatly appreciate the feedback. We look forward to welcoming you back soon. Kind regards,Lincoln Morrison

8/10 Good

Sam

Stayed 3 nights in Nov 2023
Response from Lincoln on 3 Dec 2023
Hi Sam, Many thanks for you 4/5 review. We are glad to hear you had a lovely stay in Albury. We look forward to seeing you return to Quest Albury. Kind regards,Lincoln Morrison

8/10 Good

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Lincoln on 20 Nov 2023
Thanks so much for your wonderful review James.

8/10 Good

Vanessa

Stayed 1 night in Nov 2023
Response from Lincoln on 3 Dec 2023
Hi Vanessa, Many thanks for you lovely review. We are glad to hear you had a wonderful stay with us at Quest Albury. We hope to see you again soon. Kind regards,Lincoln Morrison

8/10 Good

Brenda

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Lincoln on 9 Nov 2023
Hi Brenda, Thank you so much for your lovely review. We are thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back very soon. Kind regards,Lincoln Morrison

4/10 Poor

Peter

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The restaurant was good, the rest of the property needs attention
Stayed 1 night in Nov 2023
Response from Lincoln on 7 Nov 2023
Thank you for your review Peter, We are sorry to hear the restaurant was all closed up before you could have dinner. Unfortunately the restaurant is a separate business and we have no control over their closing times. We hope when you stay with us next you get an opportunity to dine with them. Kind regards,Lincoln Morrison

6/10 Okay

Tim

Business traveller
Disliked: Amenities, property conditions & facilities
Lovely, pleasant staff :) The hotel is very tired and well overdue for a complete refurbishment (not just a fresh coat of paint). I could fit my mobile phone through the gap underneath the door to the hallway which meant it was very noisy (until I rolled up a towel and used it like a draft excluder).
Stayed 1 night in Oct 2023
Response from Lincoln on 29 Oct 2023
Hi Tim, Thank you so much for your review. We really appreciate the feedback. I have passed on your comments to our team. Our team works incredible hard on offering our guests a wonderful stay experience. We look forward to welcoming you back to Quest Albury in the near future. Kind regards,Lincoln Morrison

6/10 Okay

David

Travelled with family
Parking poor.
Stayed 1 night in Oct 2023
Response from Lincoln on 26 Oct 2023
Hi David, Thank you for your review of our hotel. We are sorry to hear you found the parking poor and not to your standard. we would love to know what exactly it was about our parking that was not to your standard? We hope you join us at Quest Albury soon. Kind regards, Lincoln Morrison

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lincoln on 26 Oct 2023
Thanks so much for your wonderful review. We are looking forward to seeing you return to Quest Albury very soon. Kind regards,Lincoln Morrison

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good loaction
Stayed 1 night in Oct 2023
Response from Lincoln on 22 Oct 2023
Hi Kathy, Thank you for your review. We hope we can improve your score next time you stay with us. Kind regards,Lincoln Morrison

8/10 Good

Clare

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bit disappointed - Property needs some TLC - carpet very worn in hallway before going into rooms & needs to be internally repainted. Bed quiet hard. Basic room needing some styling but had everything we needed.
Stayed 1 night in Oct 2023
Response from Lincoln on 26 Oct 2023
Hi Clare, We are sorry to hear that your stay with us was not to your standard. We hope you can return to Quest Albury soon once our refurbishments are complete. Kind regards,Lincoln Morrison

6/10 Okay

Barb

Liked: Cleanliness, property conditions & facilities
There was no hot water, when told reception staff they said oh you’re the second person who said that… then said might need to call a plumber. No apologies or anything Not happy at all
Stayed 1 night in Oct 2023
Response from Lincoln on 26 Oct 2023
Hi barb, Thank you for letting us know again about your room and hot water. We are very sorry that you had to endure a cold shower that morning. We hope when you return to Quest Albury soon you can be impressed with our improvements. Kind regards,Lincoln Morrison

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent position walking distance to shops and Albury Club which we visited a lot for meals. Great range of shops in Albury. Excellent coffee shop in Myers Mail opposite side of centre to Woolworths entry. The noise issue was from parking area opposite our room with gates, rubbish bins and cars going all day. Second time stayed at Apartments but if booked again would book room higher up the building. It got very cool in room with no sunshine. First floor where we stayed we didn't like plus couch very uncomfortable. Staff at desk very helpful. We didn't eat at downstairs cafe but seemed very busy and obviously well liked. Being Albury Club members for many years we preferred going there, especially hadn't been to Albury since Covid lockdown. Botanical Gardens walk still excellent place to visit.
Stayed 4 nights in Oct 2023
Response from Lincoln on 26 Oct 2023
Chris, Thank you so much for your in depth review of our hotel. We are so glad you enjoyed your stay. I have assed on these points and we will ensure you or any of our future guests can experience the best we have to offer at Quest Albury. Kind regards,Lincoln Morrison

4/10 Poor

Verified traveller

Liked: Cleanliness
Room too dark
The lights in the room was too dim.
Stayed 1 night in Oct 2023
Response from Lincoln on 20 Oct 2023
Hi, thank you so much for your review. We will check this out and see what we can do to fix this issue. Many thanksLincoln Morrison

4/10 Poor

Anna

Stayed 1 night in Oct 2023
Response from Lincoln on 1 Nov 2023
Hi Anna, Thank you for your review, We hope you return to Quest Albury and we hope your expectations are blown away by are improvements. Kind regards,Lincoln Morrison

10/10 Excellent

Donnalee

Travelled with family
Liked: Cleanliness, amenities
Great location, friendly welcome, spacious and clean with toiletries provided. Great parking and in walking distance to shops and restaurants.
Stayed 1 night in Oct 2023
Response from Lincoln on 11 Oct 2023
Thank you so much Donnalee for choosing to stay with us at Quest Albury. We are in such a wonderful spot in Albury which allows our guests to tap into much of the local shops, eateries and walking tracks. We hope to welcome you back to Quest Albury soon. Many thanks, Lincoln Morrison

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and has dining available at the restaurant out front. Staff excellent. Close to town.
Stayed 1 night in Sep 2023
Response from Lincoln on 1 Oct 2023
Thank you so much Peter, we look forward to welcoming you back to Quest Albury in the near future.

10/10 Excellent

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lincoln on 1 Oct 2023
Thank you for your review Ross

8/10 Good

Elvis

Stayed 1 night in Sep 2023
Response from Lincoln on 27 Sept 2023
Thank you for your review Elvis. We hope to see you again soon.

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from Lincoln on 27 Sept 2023
Thank you so much Paul. Many thanks for this great review.

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, amenities
Rooms were comfortable mmm
Stayed 1 night in Sep 2023
Response from Lincoln on 18 Sept 2023
Paula, we are very glad you had a comfortable stay. Kind regards,Lincoln

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lincoln on 18 Sept 2023
Thank you for your review Michael. We look forward to welcoming you bac to Quest Albury soon.

10/10 Excellent

Geoff

Stayed 1 night in Sep 2023
Response from Lincoln on 11 Oct 2023
Many thanks for your wonderful review Geoff.

6/10 Okay

Vashti

Stayed 1 night in Sep 2023
Response from Lincoln on 2 Oct 2023
Thank you for your review, Vashti

8/10 Good

Karin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The carpet in the hallway was filthy and needed a vacuum or replacement. It looked like a hallway of an institution, not inviting at all. The bottom of the shower was badly patched. No plug for the sink to wash up dishes. Many typos in the information leaflet handed to us, so I corrected them and handed it back. The restaurant below Quest was excellent for dinner.
Stayed 1 night in Aug 2023
Response from Lincoln on 5 Sept 2023
Thanks Karin for your review. Thank you for staying with us. We hope to have you stay with us soon and the amenities are hopefully updated. Kind regards,Lincoln Morrison

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great,staff friendly and The Restaurant was really lovely
Stayed 1 night in Aug 2023
Response from Lincoln on 21 Aug 2023
Thanks Sharon for your great review. Our staff pride themselves on being as friendly and as helpful as possible. Although separate business' I will also let the restaurant, 2640 know that you enjoyed your meal. We hope to see you back soon. Kind regards,Lincoln Morrison

10/10 Excellent

Onorio

Business traveller
Liked: Cleanliness, room comfort
Work
I stay here on a regular occasion and every time the staff go out of their way to help, rooms very clean.
Stayed 1 night in Aug 2023
Response from Vincent on 31 Aug 2023
Thank you for your review much appreciated and will pass on to the team

10/10 Excellent

Matina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good front staff
Stayed 1 night in Aug 2023
Response from Lincoln on 21 Aug 2023
Matina, Thank you for taking the time to give us 5 out of 5, it means so much to us. We hope you choose Quest Albury next time you are in the area. Kind regards,Lincoln

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Lincoln on 21 Aug 2023
Thank you Daniel for this impressive review. We can't wait to welcome you back to Quest Albury soon. Kind regards,Lincoln Morrison

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Overnight stay
Passageway paint work and carpet needs attention
Stayed 1 night in Aug 2023
Response from Niamh on 7 Aug 2023
Thank you for positive review! we'd love to see you stay with us again in the future!