Ratings based on 1,289 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom illinois

Graduation

Posted 15-Dec-2014
Pros: Location, room size,price
Cons: Breakfast was just ok
Location: Right off the highway, near UNM, Nob Hill and downtown.
My husband, daughter and I came out for my sons graduation. The hotel was easy to get to and not on a main road so not much traffic. The staff was friendly and very accommodating, putting us in an oversized room since it was three adults. Beds we're comfy and bathroom/sinks were very clean. The day of the graduation we arrived back at the hotel late for check out and the staff was very understanding. Other hotel chains would have charged an extra day. Great stay!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom College Station, Texas

Our Stay at Hyatt Place Airport

Posted 13-Dec-2014
Excellent experience. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Santa Fe

Friendly staff, clean rooms, hard to find.

Posted 09-Dec-2014
Need extra end table for seating area. Sofa was over sized which limited space for end table.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Cruces, NM

Very polite staff.

Posted 24-Nov-2014
Great hotel, spacious rooms, and staff was wonderful!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Confused but overall pleased

Posted 16-Nov-2014
The Hyatt was very nice with friendly staff and conveniently located for our visit to Albuquerque and the surrounding New Mexico area. My confusion arose when upon arrival, having paid for my king room in three months in advance, there was no king room available. I understand if there was only a reservation, but giving away a room fully paid for is ridiculous. My only choice was to take a room with two twin beds and not be able to sleep with my wife. Not what I expect from this type of hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

The room was big and clean, staff was great.

Posted 14-Nov-2014
Pros: The cleanliness and the professionalism and friendliness of the staff.
My experience was good, would stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2014
Pros: Room spaciousness and amenities; food availability
Cons: Cleanliness if room
Except for the cleanliness of the sitting area of the room (as others have commented) this was a surprisingly pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Nov-2014
Good hotel...close to airport. Nice breakfast...Wifi in room didn't work too well. o
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kirtland, NM

My family was impressed with this hotel!

Posted 05-Nov-2014
Pros: Overall, I liked it as a whole! It is great! Extremely Excellent Service!!
Location: This hotel was near the ABQ Sunport (airport)
The room we purchased we VERY roomy and VERY clean! We were very impressed with this hotel! Breakfast was great! The service was perfect! The staff was very friendly and they were happy to make our stay comfortable! I have this crazy habit of leaving my toothbrush at home when I travel. Luckily, the hotel staff was able to accommodate me AND they were able to help me with some hairspray too! AMAZING!!! I LOVE this hotel! I have never had a hotel accommodate me so perfectly! I HIGHLY RECOMMEND THIS HOTEL! Well worth the money and the service is EXCELLENT!!
3 out of 5
by A verified travellerfrom Calgary

A Hyatt in name only

Posted 04-Nov-2014
Pros: Proximity to the airport
Cons: Food service could hardly be worse.
Location: It's beside the airport and has a nice shuttle service that runs on the half hour.
Don't let the Hyatt name fool you into thinking that this is an upscale place. Our room was clean but showing its age with stains and tears on the upholstery. If you just want a clean place to sleep before an early flight then it's perfectly adequate. Beware: there is no restaurant. I ordered from the 24/7 grill menu and got a lukewarm, under-cooked burger that sat without any sort of cover while I stood in line waiting for the desk clerk to hand it to me along with a warm Pepsi. The free breakfast buffet featured cold eggs. On the bright side, the shuttle drivers were very nice and helpful, even at 6:30am.