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Our stay could have been so much better, we booked the property based on it had nice indoor pool because we have 2 children, but the pool was green, cloudy & so strong with chemicals the boys couldn’t get in. Then we were give a handicap room that we didn’t ask for and the shower was the worst I’ve ever been in. The shower head wouldn’t stay hung up, the water had 2 temps burn you or freezing & we had no shower curtain. Otherwise staff was very friendly, great breakfast bar, comfortable beds and it was quiet.
Starlet
Stayed 1 night in Mar 2024
Response from Rose on 27 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
I liked that I saw security around the property. I didn't like that there were a few homeless nearby and other transients.
Yolanda
Stayed 2 nights in Mar 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
Parking was great and there was security making sure the cars are safe
Stephanie
Stayed 1 night in Mar 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
10/10 Excellent
Pat
25 Feb 2024
Pat
Stayed 1 night in Feb 2024
Response from Rose on 20 Mar 2024
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
10/10 Excellent
Jacqueline
Travelled with family and small children, Business traveller
Friendly staff. Clean hotel. Next to a beautiful Starbucks was a plus for me.
Jacqueline
Stayed 1 night in Feb 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
Security officials were visible to see and patrolling around
Will
Stayed 2 nights in Feb 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. We take feedback seriously. We do appreciate your business.
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
The property is right off the highway and easy to get to. The breakfast was great and the staff was very helpful and friendly. The rooms were clean and comfortable
The downside is the parking lot and surrounding area were patrolled at night by a security car to make sure the area is safe. We found out later that it is normal for that to occur in Albuquerque as the crime rate is one of the highest in the country. I always felt safe at the property
james
Stayed 2 nights in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
The staff were very friendly, the property was very clean, and lastly the breakfast was great with lots of choices!
Christine
Stayed 1 night in Jan 2024
Response from Rose on 20 Mar 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!
It was terrible. The toilet in our room was plugged. We called and asked that the problem be resolved. A young girl from the Front Desk was sent up to take care of the problem. She couldn’t do anything to resolve the issue. My family was told that we couldn’t be moved to another room, and we could use public restrooms located on different floors. Couldn’t take showers in the morning because we were afraid the toilets might overflow. I asked for a refund but the manager wouldn’t consider it. I guess it’s all about making money and not about making sure customers are satisfied with their stay. I would not recommend staying at this hotel unless you’re ok with running up and down the corridors to get to a restroom.
The property was overall well kept. Rooms were a little smaller than expected and amenities such as mini-fridge and microwave were not very clean. All in all, it worked for an overnight stay. Given my choices in Albuquerque, I'd likely choose another property.
After a long drive from Scottsdale I contacted property to confirm pool is heated the manager stated it is heated… we arrive and take the boys to swim and it’s not heated.. I spoke to the manager she said it’s odd and suggested I take my 8 & 11 year olds out to another sister property in 30 degree temperature to swim this is low and dirty yo get the business I could’ve stayed at another location so my grandkids could’ve went swimming and relaxed from that long drive
Good breakfast , comfy beds, very friendly staff, walkable to Old Town or local free buses available .
JULIET
Stayed 5 nights in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Juliet, thank you so much for being our guest. We are all so very happy to hear you had a wonderful stay and hope you stay with us again soon!
8/10 Good
Catherine
14 Nov 2023
Catherine
Stayed 1 night in Nov 2023
10/10 Excellent
Rosalba
13 Nov 2023
Rosalba
Stayed 2 nights in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Rosalba, thank you so much for being our guest. We are all so very happy to hear you had a wonderful stay and can't wait to see you again!
2/10 Terrible
Norbert
13 Nov 2023
Liked: Room comfort
Disliked: Staff & service
Norbert
Stayed 1 night in Nov 2023
Response from Belle Morrow on 27 Nov 2023
Thank you so much for being our guest and for taking the time to leave a rating. We would love to receive any additional feedback you could offer in regards to your stay and what you felt was lacking so that we can improve for your next visit with us.
6/10 Okay
Yiling
8 Nov 2023
Yiling
Stayed 1 night in Nov 2023
Response from Reginald Roark on 10 Nov 2023
Thank you so much for being our guest and for taking the time to leave a rating. We would love to receive any additional feedback you could offer in regards to your stay and what you felt was lacking so that we can improve for your next visit with us.
8/10 Good
Joe
Travelled with partner
6 Nov 2023
Liked: Cleanliness, staff & service, amenities
Overall, the property showed a bit of its age, but was nonetheless, quiet, comfortable, and close to a few cool dining and drink establishments, as well as the cultural center, which was a great experience. Staff were welcoming and parking was easy.
Joe
Stayed 1 night in Nov 2023
Response from Reginald Roark on 10 Nov 2023
Joe, thank you so much for leaving a review. We are so happy to hear you had a great stay and that you were able to enjoy all the amazing sights in the area! Please travel safe and hurry back to see us again soon.
Hotel was very nice and clean. It was a little hard to find and not lit very well. There needs to be a Holiday Inn sign on the back of the building and the parking lot is very small. Other than that, it was a wonderful place to stay.
Brian
Stayed 1 night in Nov 2023
Response from Reginald Roark on 10 Nov 2023
Brian, thank you so much for being our guest. We are so happy to hear you had such an amazing stay with us. We will work with IHG to see how we can add additional signage to the back of the building as the giant sign on the roof does not seem to be sufficient! We will see what we can do!
10/10 Excellent
Jamie
6 Nov 2023
Jamie
Stayed 1 night in Nov 2023
Response from Reginald Roark on 10 Nov 2023
Jamie, thank you so much for taking the time to leave a rating. WE are so happy to hear you had a wonderful stay and we hope to see you back with us again very soon!
10/10 Excellent
Theresa, Frisco
Travelled with family
4 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
There was a lump of hair in the shower, near the drain.
Theresa
Stayed 1 night in Oct 2023
Response from Reginald Roark on 10 Nov 2023
Theresa, please accept our deepest apologies for the lump of hair. I have reported this to the housekeeping manager so she can take immediate action to ensure this does not happen for your next stay with us