Terrace/patio

Reviews of Hilton Garden Inn Albuquerque / Journal Center

3 out of 5
Hilton Garden Inn Albuquerque / Journal Center
5320 San Antonio Dr. NE, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 714 reviews" "
Rating 8 - Good. 212 out of 714 reviews" "
Rating 6 - Okay. 80 out of 714 reviews" "
Rating 4 - Poor. 29 out of 714 reviews" "
Rating 2 - Terrible. 23 out of 714 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet, staff were people friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no parking available. And the barking dogs in the early morning was annoying.
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LILLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kyle

Business traveller
Stayed 1 night in Jan 2024

6/10 Okay

KENNY

Stayed 3 nights in Dec 2023

8/10 Good

robert o

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Dec 2023

2/10 Terrible

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would either like a refund or a discount. Friday night there was a dog who howled and whined until 11pm. I called and complained and nothing was done. I went down to the lobby and nothing was done. The walls are also thin so we could here everyone running down the hallways. Saturday, in the middle of the afternoon the dog was howling and whining again. I was super frustrated. My daughter was here for a swim meet and was unable to get adequate rest due to the issues. I also think $16 for the breakfast was a bit high for what was provided. I don’t think I will be staying at this hotel again.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Hi Melissa. I am very sorry to hear that you had a less than satisfactory experience with us. We are very sorry that you were distrubed by another guests' dog. As you are aware, we are a Pet-Friendly hotel. It is my understanding that you that our Front Desk Agent did offer to relocated you to another room away from that particular dog, but that you declined/did not return to the Front Desk to complete the room move. Please feel free to reach out to the Hotel General Manager via phone is you would like to discuss this in further detail. Thank you.

6/10 Okay

Marcus

Liked: Staff & service, property conditions & facilities
Could be better
Overall the room was clean but the bed spread smelled like epic BO. The TV remote needed a new battery. Since they are only cleaning the rooms every other day you would think there would be more time to be thorough
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Hi Marcus. Thank you for sharing your review of your recent stay with us. We appreicated your feedback and will be sure to address your specific concerns with our Housekeeping Department. Thank you again for your feedback and we hope to have the opportunity to accommodate you again in the future.

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe & spacious
Very nice clean hotel in a safe area of Albuquerque. The king bed was comfortable and the room was spacious. Staff was super friendly. Only negative was that it was really cold in the lobby when we went down for breafast...someone may have forgotten to turn the heat on.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Thank you for your review, Van. We hope to have you as our return guest during your next visit to Albuquerque!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in ambiance & everything one needs. Highly recommend!!
Stayed 2 nights in Oct 2023
Response from Hotel Management on 2 Nov 2023
Thanks, Julia, for your feedback! We hope to see you again soon!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our vacation so much better knowing we had a great safe place to stay while visiting Alberquerque. We will be back!
Stayed 2 nights in Oct 2023
Response from Hotel Management on 12 Oct 2023
Thanks, Regina, for your feedback! We hope to have you as our return guest!

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time. Never heard neighbors. Very clean
Stayed 2 nights in Oct 2023
Response from Hotel Management on 5 Oct 2023
Thanks for your review, Dorothy. We hope to have you as our return guest!

8/10 Good

Pat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Only bad thing is that parking is tight…..don’t bring a trailer or anything big
Stayed 2 nights in Oct 2023
Response from Hotel Management on 5 Oct 2023
Thanks for your review, Pat. There is additional parking located behind the Cracker Barrel Restaurant which will accommodate larger vehicles, including vehicles with trailers. Our guests are welcome to park in those spots as needed. Thank you.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice overall
The sheets were not 250 thread count and the comfort was not down as stated on website. Other than that, everything was great! Convenient location off I-25.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for your feedback, Sandra! Our sheets are 200-thread count (which are Hilton approved) and our comforters are Down Alternative Comforters, which are also Hilton Approved. We are happy to hear that you enjoyed your stay with us and found our location convenient. We hope to have you as a return guest on your next visit to Albuquerque!

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hoel Management on 14 Sept 2023
Thank you for your review, Uriel. We hope to see you again soon!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Thanks for your review, Rodney. We hope to see you again soon!

10/10 Excellent

Orville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at this time
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Thanks for your review, Orville. We look forward to welcoming you back!

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 7 Sept 2023
Thanks, Cheryl, for your review. We hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton garden inn
Great stay, comfortable, clean and quiet
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you for your review!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful reception by check in person.
Stayed 1 night in Aug 2023
Response from Hotel Management on 7 Aug 2023
Thank you, Betsy, for your review. We hope to have you as a guest again soon!

10/10 Excellent

Bernadine

Stayed 3 nights in Jul 2023
Response from Hotel Management on 31 Jul 2023
Thank you for your review, Bernadine. We hope to see you again soon!

6/10 Okay

marie

Liked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
I think for the price the breakfast should have been included. Even just coffee & a muffin but instead it was $5 for coffee & the breakfast was $16 for cereal,bacon,& light stuff. Not worth it
Stayed 1 night in Jul 2023
Response from Hotel Management on 31 Jul 2023
Thank you for your review, Marie. Hilton Garden Inn hotels do not offer a complimentary breakfast. All Hilton Garden Inn hotels offer a cooked-to-order breakfast or Buffet Breakfast, at an additional cost. We apologize that you were not aware of this prior to your stay with us. We do hope you'll consider staying with us again in the future. Thank you.

2/10 Terrible

Paula

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay in Albuquerque
Air conditioning was out in lobby, rooms were hot, mold around shower in bathroom, front entrance door broken. Beds and pillows were uncomfortable.
Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
We apologize for the inconveniences and discomfort you experienced during your stay. The presence of mold in the bathroom is a serious issue and will be addressed immediately. Thank you for brining these items to our attention, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Excellent

Angela

Travelled with partner
The staff was very friendly. We had great interactions with the front desk as well as the bar tender. The rooms were clean and the property was clean. The Ac was out at the bar but wasn’t too hot to stay & have a drink. The rooms were nice and kool though.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 19 Jul 2023
Thanks for your review, Angela. We are happy to hear that you enjoyed your stay with us and found our Team Members enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from Hotel Management on 31 Jul 2023
Thank you for your review, Cynthia!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Friendly staff.
Stayed 1 night in Jun 2023
Response from Hotel Management on 29 Jun 2023
Thank you, Charlotte, for your review. We hope to have you as our return guest soon!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. Very clean property.
Stayed 3 nights in Jun 2023
Response from Hotel Management on 21 Jun 2023
Thank you for your review, Tracy! We hope to see you again soon!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was nice. Wish there was a continental breakfast included.
Stayed 1 night in Jun 2023
Response from Hotel Management on 21 Jun 2023
Thanks for your review, Scott. The Hilton Garden Brand offers a cooked-to-order breakfast at an additional cost for all guests. We also offer "Bed & Breakfast" packages that include breakfast. We hope you will consider staying with us again on your next visit to Albuquerque!

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Was disappointed in the lack of amenities.
Stayed 1 night in Jun 2023
Response from Hotel Management on 12 Jun 2023
Hi Gary. We are sorry to hear you were disappointed in our amenities. All of our amenties are listed on our website and Hotels.com webpage. We would welcome the opportunity to have you as our guest again in the future.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that checked us in was very pleasant and friendly. There was a dog barking in the room next to us that someone had brought in without staff knowledge, so she assigned us a different room which was much appreciated. Thanks for be so considerate and accommodating!
Stayed 1 night in Jun 2023
Response from Hotel Management on 12 Jun 2023
Thanks for your review, Gordon! We are happy to hear that our Front Desk Team was able to find a room away from the barking dog. We hope to see you again on your next visit to Albuquerque!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the room was clean. It has a little bar in lobby which was nice.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 9 Jun 2023
Thank you for your review, Angela! We hope to have you as our guest again in the future!

10/10 Excellent

Linda Arleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Thank you for your review, Linda!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Thanks for your review, Tara!

8/10 Good

Caitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little loud but very clean and comfortable.
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Thank you for your review, Caitlyn!

10/10 Excellent

Linda Arleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on 23 May 2023
Thank you for your review, Linda. We hope to see you again soon!

10/10 Excellent

RAYLA

Stayed 1 night in May 2023
Response from Hotel Management on 22 May 2023
Thank you for your review! We hope to have you as our guest again!

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Management on 16 May 2023
Thank you for your review. We hope to have you as our guest again.

6/10 Okay

Omisola

Travelled with family, Business traveller
Stayed 2 nights in Apr 2023
Response from Hotel Management on 8 May 2023
Thank you for your review.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Management on 1 May 2023
Thank you, Kendra, for your review! We look forward to having you as our guest again in the future.

8/10 Good

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect except AC was too loud.
Room was comfortable, very clean and all was great. The AC was loud so we turned on the fan thinking a constant noise would be better than an intermittent one. We were disappointed at the level of noise of the AC.
Stayed 1 night in Apr 2023
Response from Beth on 27 Apr 2023
Thank you for sharing your experience. We apologize that your stay was inconvenienced by noise. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate members of our team.

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, shower was hot.
Stayed 1 night in Apr 2023
Response from Hotel Management on 24 Apr 2023
Thanks for your review, Tasha. We hope you will choose to stay with us again on your next trip to Albuquerque!

10/10 Excellent

Michelle F

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great! But the bathroom was dirty the floors were dirty not been swept over all nice n comfy
Stayed 2 nights in Apr 2023
Response from Hotel Management on 17 Apr 2023
Thank you for your review, Michelle. We will be sure to address the issues you mentioned. Thank you again!

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and nice. WiFi that night was very slow I couldn’t log in and do my work. It was working next morning. When I showered that night water was coming out of bath spout and shower head. I realized following day you must pull lever up first then turn on water. Walls are so thin u can hear everything.
Stayed 1 night in Mar 2023
Response from Hotel Management on 3 Apr 2023
Thank you for your review, Jennie. We appreciate your feedback regarding the wireless and your experience with the shower. We strive to provide outstanding accommodations and will be sure to follow up with these items. We hope to have the opportunity to have you as our guest again in the future. Thank you.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Got a room where I could not see out the window past 2-story entrance building. A disappointment. Breakfast area had no water or juice.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 29 Mar 2023
Thanks for your review, Karen. We are sorry to hear you did not have a view to your liking. We do hope you will consider staying with us again in the future.

10/10 Excellent

Lyrica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Management on 28 Mar 2023
Thank you for your review!

10/10 Excellent

Berta

Travelled with family
Liked: Cleanliness, staff & service
Great location! Walking distance to restaurants. Easy access to interstate. Great parking. Clean,quiet and friendly. Highly recommended!
Stayed 2 nights in Mar 2023
Response from Hotel Management on 28 Mar 2023
Thanks for your review! We are happy to hear you enjoyed your stay with us.