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Reviews of Econo Lodge West - Coors Blvd

2 out of 5
Econo Lodge West - Coors Blvd
5712 Iliff Rd Nw, Albuquerque, NM

Reviews

6.4
Rating 10 - Excellent. 54 out of 241 reviews" "
Rating 8 - Good. 56 out of 241 reviews" "
Rating 6 - Okay. 56 out of 241 reviews" "
Rating 4 - Poor. 31 out of 241 reviews" "
Rating 2 - Terrible. 44 out of 241 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service.
Stayed 1 night in Apr 2024

8/10 Good

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very kind. Got me checked in very quickly. The room was clean but the couch smelled like urine. I understand that they were undergoing renovations but the walls were very thin and I could hear the neighbors as if they were in the same room as me.
Stayed 1 night in Mar 2024

8/10 Good

Nastasia

Stayed 2 nights in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The man who checked me in was nice. The room had a faint odor of cigarette smoke even tho it was non smoking. But everything else made up for it. The bed was nice and comfy and it didn’t feel like I was staying in an economic motel at all! Especially for the price. Would stay here again if I was in ABLQ!!
Stayed 1 night in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good.
We needed more towels and pillows, but we were already settled in for the night when we realized we needed more towels, it was fine.
Stayed 1 night in Dec 2023

2/10 Terrible

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible area terrible place to stay hotel room smell like cigarettes hot water didn’t work heater didn’t work in room would never stay here again
Stayed 1 night in Nov 2023

8/10 Good

Shirley

Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Elizabeth, Grand Marais

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the price off the freeway it can’tbe beat. You want a luxury hotel design it, but it has everything you could need for a night stay
Stayed 1 night in Oct 2023

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good very clean room excellent service
Stayed 1 night in Aug 2023

10/10 Excellent

Candace

Stayed 1 night in Jul 2023
Response from Customer Care Team on 26 Jul 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Steve

Stayed 1 night in Jul 2023
Response from Customer Care Team on 11 Jul 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

2/10 Terrible

Gricelda

Stayed 1 night in Jul 2023
Response from Customer Care Team on 11 Jul 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Yareli, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location felt unsafe there were tons of homeless people walking around at all hours of the night.
Stayed 1 night in Jun 2023

8/10 Good

Juan

Stayed 1 night in Jun 2023
Response from Customer Care Team on 27 Jun 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Care Team on 16 May 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Carlene

Liked: Staff & service
Stayed 1 night in May 2023
Response from Customer Care Team on 24 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good part of town
Room not as shown in picture, bed and bathroom were clean, but the room was a little erie. We came out side to a car being broken into. Window was shattered and the car alarm was going off.. the whole area is a little sketchy.. we ended up leaving and driving back home in the middle of thd night.
Stayed 1 night in Mar 2023

6/10 Okay

Shari

Stayed 1 night in Mar 2023
Response from Customer Care Team on 14 Mar 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Customer Care Team on 5 Jan 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
There were crumbs in the bed and trash overflowing in the corridors between the rooms.

4/10 Poor

Brian

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Hair all over tub. Floor was dirty. Obviously trying to remodel or repair. Holes in blankets. Missing the heat light in bathroom and no plug for the tub. The man at front desk was awesome. Just not a place I would stay with kiddos ever again
Stayed 1 night in Dec 2022

6/10 Okay

Adan

Liked: Staff & service
Property needs work
Stayed 1 night in Oct 2022

4/10 Poor

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The sheets were full of blood stains. There was a fan noise and we asked for another room we couldn’t sleep and they didn’t give us one. And the Mattress was old I keep sliding in the middle.
Stayed 1 night in Oct 2022

2/10 Terrible

Clint

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like an area used for dealing drugs. This was the worst hotel I've ever stayed in. I was only staying one night and we had no problems so it worked out ok but I would not recommend anyone stay here.
Stayed 1 night in Sep 2022

10/10 Excellent

Prudencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAY
Was a great stay we checked in at around 830pm asked what time pool closed he said 9pm but let us stay in for an extra 30 minutes which was nice of him.. room was super clean
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022
Response from Customer Care Team on 13 Sept 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

2/10 Terrible

Marco

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money this property is disgusting the blankets and pillow cases have burn holes in them the rooms have roaches everything about this place is nasty and it will be a fight to get your money back from the property and Expedia DO NOT BOOK WITH THEM AND DONT WASTE YOUR MONEY
Stayed 4 nights in Jun 2022
Response from econolodge on 16 Jul 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Once again, I am really sorry for the inconvenience caused and I promise to provide you with much superior experience on your next stay. Sincerely, Manager Econolodge

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took over 15 minutes to check in. There was only one person at the window (they wouldn't let anyone in the lobby in the afternoon). In this small side room. The room was dirty. The sheets had cigarette burn holes in them. The toilet had burn marks on it. The bathroom floor had crumbs all over it. The door jamb and drywall was really cracked because it looked like someone tried to kick down the door. The AC unit was super loud and then it would shut off and then start again. I will never stay at an Econo Lodge again.
Stayed 2 nights in Jun 2022
Response from NP on 11 Jul 2022
Dear Jennifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I promise we will provide you with much superior experience on your next stay. Sincerely, Manager Econolodge 5058360011

8/10 Good

Tenneile

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in May 2022
Response from Customer Care Team on 10 May 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Good

Jovana

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Customer Care Team on 4 Apr 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

4/10 Poor

joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Asked for pool and flooded room
My stay would have been good but my room flooded at 7:00 am because neighbor room flooded. Wasnt until i went 2nd time to office to inform desk cleark and he discover they checked out flooding their room and mine
Stayed 2 nights in Dec 2021
Response from Econo Lodge Team on 6 Jan 2022
I am really sorry for the inconvenience. It wouldn't have happened if the people from the other room have informed us that their sink was cloaked. I am grateful to you that you have informed us about the situation so that we were able to handle the situation in time. I promise you that next time you will have a better experience staying with us.

10/10 Excellent

Byron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2021
Response from Econo Lodge Team on 25 Nov 2021
Thank you for taking the time in leaving us a review of your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back on our property in the near future! Sincerely, Hotel Manager

8/10 Good

Laurie

Stayed 1 night in Nov 2021
Response from Guest Experience Team on 10 Nov 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good place to stay
Not good 1st room toilet tank lid missing They were kind and moved us to another room which sink drain pipe leaked water all over floor Not a good place to stay dirty and run down. Wouldn't stay again
Stayed 1 night in Oct 2021
Response from Econo Lodge Team on 1 Nov 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Ceara

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Econo Lodge Team on 15 Oct 2021
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

4/10 Poor

Allison

Travelled with family
Liked: Cleanliness
Disliked: Amenities
At the time of our visit the breakfast included was not running and the pool was not opened. The day before we left our room keys stopping working and it took them about 30min to get the door opened. There are a lot of homeless that hangout next door at the gas station. And the room looks like it has been 1/2 renovated that needed a better quality review. Also very difficult to turn to get to hotel once off the highway.
Stayed 3 nights in Oct 2021
Response from Econo Lodge Team on 12 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Osha

Travelled with family
Liked: Staff & service
Great stay loved my room asked for a king got 2 double queens but I’m sure they were booked area is kind of run over by transients but slept well
Stayed 1 night in Oct 2021
Response from Econo Lodge Team on 12 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Sandra

Stayed 1 night in Oct 2021
Response from Guest Experience Team on 6 Oct 2021
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

8/10 Good

Leandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 4 Oct 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Charles M

Travelled with partner
Disliked: Staff & service, amenities
The use of the small area for reception is a mistake. It is very noisy and the whole system sucks. The use of a metal speaker that much too loud, squawky and completely unintelligible does not give a guest any comfort. On top of that the clerk's accent made any communication impossible. I would not stay there or recommend the place to any one after my one visit. On top of that one of the very usable wall lights was burned out. I was certain that I couldn't make the service people understand what I was talking about. Good luck on finding second time guests!
Stayed 1 night in Sep 2021
Response from Econo Lodge Team on 12 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Claire

Stayed 1 night in Aug 2021
Response from Guest Experience Team on 17 Sept 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Jacky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Guest Experience Team on 9 Aug 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay just got charged twice and deposit wasn’t refunded. Still waiting. Let’s see
Stayed 1 night in Jul 2021
Response from Econo Lodge Team on 27 Jul 2021
Hello Kevin, We are happy you enjoyed your stay, if you can please wait a few business days to process the refund as it does take a little while for banks to process refunds on cards. You will definitely get your money back.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches seeing running around and bugs crawling here and there.
Stayed 1 night in Jul 2021
Response from Econo Lodge Team on 27 Jul 2021
We are sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe area. BedsAnd I got bed bug bites, that are still nothing me 3 days later. Need
Stayed 1 night in Jul 2021

2/10 Terrible

Salena

Stayed 1 night in Jul 2021
Response from Guest Experience Team on 19 Jul 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Manager was great. Room was as expected for an Econo Lodge, Stayed with our pup. Very accommodating
Stayed 2 nights in Jun 2021
Response from Econo Lodge Team on 27 Jul 2021
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Econo Lodge West Albuquerque NM

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, not good not bad. To stay one night and leave next day.
Stayed 1 night in Jun 2021
Response from Econo Lodge Team on 27 Jul 2021
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

IRENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very quiet and better than Motel 6.
Stayed 2 nights in Jun 2021

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Guest Experience Team on 24 May 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team