I really liked this hotel, the indoor/outdoor pool, hot tub, and fun center were amazing. I also really like Embers Steakhouse and the Tiwa restaurant. The rail runner station is conveniently located close to the property. The bathroom in my room was very large with double sinks, a shower, and a whirlpool tub.
I found it annoying that the shower head on the shower was not adjustable and was set up for a giant (I am 6'1). I also didn't like the no cooler policy at the pool and hot tub. My room had a cabinet for a miniature refrigerator but it was missing in the room I stayed in. The biggest problem with the hotel was that the entire placed smelled like cigarette smoke from the casino.
Overall this hotel was amazing and I would recommend it to anyone in the area.
Steve from Albuquerque, NM
Hard Rock Albuquerque*s philosophy is that each and every one of our guests should return home from their getaway completely …More
What a Super place to stay!!! I have never stayed in a place where the staff was so great and friendly. Made us feel right at home. Even though we arrived early, they gave us a room, and when a King room wasn't ready, they upgraded us to a King Suite at NO extra charge!! Super place and the complimentary breakfast was terrific!!!
"very good location, friendly staff, great service."
hotel staff is friendly knowledgeable about the area actions. welcome with smiley faces for a long drive.
hotel should have a shuttle to the near by casino. other than that, i would go back for a staff, great hotel. thank you.
Frist night we checked in the room was very warm-AC wasn't working. But next day gotten a differnt room. No we are 100% satisfied.. Beds are so comfortably!! I will definitly come back.. And the staff are very helpful
After driving for 16 hours we were greeted by a very cheerful gentleman- upgraded our room to a city view since we were passing through and wanted a sight to see! The room was already set to a low temp -very comfortable to walk into. Balcony was gorgeous. We ordered room service- even though the lady forgot our wine she was extremely apologetic and rushed to being it up.
Then came the hiccup. The next morning we couldn't find our car keys!! The door gentleman offered to come help us flip our room upside down- still nowhere to be found. After 45 minutes I was extremely frustrated that a gentleman found them in the front desk drawer that the lady had looked in twice =/
Nonetheless, this hotel is beautiful and so well worth the stay!!
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