We were very happy with the value and comfort at this Hilton. The location was terrific - right in the center of Albany's historic walking tour. There is of course not a ton going on in downtown Albany, but if you're going to stay in town it's a nice area. We had a great view of the capital building from our 10th floor room. The pool was lovely. The lobby was impressive. The entire hotel, including our room, felt new and clean. We were very surprised at the quality for the price we paid. Everything was perfect. There wasn't the tiniest crack in the bathtub caulk! Would love to have had a breakfast thrown in, but, hey, ya can't have it all. The buffet (for sale) did look good.
The beds and pillows are extremely comfortable. The desk staff & Mike the 'no cash cab' driver are so lovely & friendly that they make up for any of the hotel's shortcomings. The free breakfast is not great & there is a cleaning smell in the hallways that didn't extend to our room. We had 2 nights at the hotel & I would book again.
Did not stay in the main house, but the studio just a few doors down was well decorated and very charming. Breakfast in the morning at the main house was lovely with a warm fire going. The hosts were lovely.
All in all a very nice experience.
Second time i have chosen them. The first time was planned, this time was a last minute emergency. Both times i found friendly, caring staff, ready to respond to my needs and make things as easy and as comfortable as possible. If you want a hotel that has excellent amenities and people you can actually talk to providing you the services you need when away from home, this would be a good choice. It does fill up though. The first time i was able to extend my reservation. The second time, the were sold out, but they helped me look for alternatives. How good is that!
We stayed here on route to New York City and found it an unexpected pleasure. The room was large, tastefully decorated, and well equipped with fridge, microwave, coffee maker, WiFi, etc. There is a lovely lobby with a fireplace. The breakfast was above average, with eggs, sausage and waffles as well as cold foods. We didn't use the pool, fitness center, or laundry facilities, but were impressed that they were there. The whole place gave the impression of being run by people who care about quality. Even the vending machines were state-of-the-art.The staff were friendly, and the price was right. In New York we stayed at a well-known hotel that cost 4 times as much and frankly, we had a better experience at the Comfort Inn.
A couple of small criticisms: the heater was noisy (it did keep the room a comfortable temperature, though). The accessible room should have a desk chair that fits under the desk so the path to the bed remains clear. And -- my pet peeve about most hotel rooms -- there should be reading lamps on both sides of the bed.
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