Reception

Reviews of Best Western Sovereign Hotel -

2.5 out of 5
Best Western Sovereign Hotel -
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny

Reviews

6.8
Rating 10 - Excellent. 152 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 273 out of 1000 reviews" "
Rating 4 - Poor. 138 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed but nobody told us
Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
Stayed 1 night in Jun 2018

2/10 Terrible

Liviu-Lee, Ardmore, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of courtesy
We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
Stayed 1 night in Jan 2018

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Stayed 1 night in Dec 2017

8/10 Good

TJ, North Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
Stayed 1 night in Nov 2017

2/10 Terrible

Michelle, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I've stayed in
It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Stayed 1 night in Nov 2017

6/10 Okay

Yuriy

Liked: Cleanliness, staff & service
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Stayed 3 nights in Nov 2017

2/10 Terrible

SP, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
Stayed 1 night in Nov 2017

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel
Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Stayed 1 night in Nov 2017

4/10 Poor

karen

Liked: Cleanliness
Disliked: Staff & service
Was expecting better for BW.
Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
Stayed 1 night in Nov 2017

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Becc, NY

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Very friendly staff and accommodating. Room was clean, and comfortable.
Stayed 2 nights in Nov 2017

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't really clean. Hallways were very dirty and old.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
Stayed 1 night in Nov 2017
Response from Best Western Hotels & Resorts on 19 Nov 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't let the pictures fool you.
Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has been sold and is closing. Upkeep looked it.
Stayed 1 night in Nov 2017

8/10 Good

E D

Liked: Cleanliness, staff & service, room comfort
Good
Good service, good breakfast!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent
Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
Stayed 1 night in Nov 2017

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a little upgrade.
Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
Stayed 1 night in Nov 2017

6/10 Okay

Darlene, Wall Township, NJ

Disliked: Cleanliness, room comfort
Location is close to the campus at UAlbany
The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
Stayed 1 night in Nov 2017

6/10 Okay

Dave, New Hampshire

Liked: Cleanliness, staff & service
Close to Cityline Grill.
Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
Stayed 2 nights in Nov 2017

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received et on Linda at front conter.
Stayed 1 night in Oct 2017

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
Stayed 1 night in Oct 2017
Response from Krista Uis on 31 Oct 2017
Thank you for your input! We did have a towel shortage, but that doesn't excuse our staff from doing the rest of their job properly and thoroughly!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
frequently stay here, however on this particular visit the room did not feel clean.
Stayed 1 night in Oct 2017

6/10 Okay

Nancy, Washington state

Disliked: Property conditions & facilities
Not as nice as it used to be
I visit Albany twice a year and have stayed at this hotel several times in the past. I have always found it comfortable and convenient, but my most recent stay was disappointing. The WiFi did not always work. I stayed there seven nights, and the housekeepers did not seem to come every day, not even to empty the trash. Twice I had to call the front desk for basics like toilet paper, tissues, and a wash cloth. Also, the breakfast was better in the past, but this time there were no eggs or hot food. The coffee was good, though. I have always liked the convenient location of this hotel - close to the interstate, stores, and restaurants - but I think I will look for a different hotel for my next stay.
Stayed 7 nights in Oct 2017

8/10 Good

Gina

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Wasn't very clean
Stayed 2 nights in Oct 2017

6/10 Okay

Kim

Stayed 2 nights in Oct 2017

2/10 Terrible

jamee, albany ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible disgusting experience
1st room toilet didn't work, bed looked slept in stains everywhere. Next blood stains all over and under blankets and sheets. Mold spores on bed walls bathroom blood on mirror never been vacuumed stains I have video and pic I can't believe how disgusting of a hotel!
Stayed 2 nights in Oct 2017
Response from Krista Usis on 23 Oct 2017
We are sorry that you had a horrible experience! We will continue to try to improve our housekeeping efforts!

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
VERY POOR
It was horrible, the check in was great, but in our first room we found 2 DEAD COCKROACHES, second room, the toilet bubble up and I thought it was going to OverFlow, very unsanitary, afraid to go to the bathroom, also fear took over me and I couldn't sleep wondering if there was any Cockroaches in the second room!! Never going back there again!!
Stayed 1 night in Oct 2017
Response from Gil on 23 Oct 2017
We're sorry you had an atrocious stay with us! We are trying to make improvements, and hope we can succeed in satisfying future guests!

4/10 Poor

Jeff, Utah

Disliked: Cleanliness, property conditions & facilities
Dirty Hotel
Check in was O.K. The desk clerk was friendly and efficient. The carpets in the halls look old and dirty. The room itself had cobwebs in the corners of the room. The wall paper in the bathroom had mold on it and the room was just dirty in general.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Place is dirty with cockroaches I checked out at midnight and had to go to another hotel.
Stayed 1 night in Oct 2017
Response from Krista Usis on 16 Oct 2017
We are sorry that you had a problem with bugs in your room. We are under service to prevent this from occurring, but apparently that is not proving to be sufficient!

8/10 Good

Caren, upstate NY

Liked: Cleanliness, staff & service, room comfort
Clean, hospitable, in process of updating
Didn't get to stay long, was here to be close to hospital for early appt. Did not get to enjoy breakfast, fitness room , pool or business center which all looked clean and well kept. Room was clean and decent sized with fridge and micro. Nice hot steady shower. Friendly staff.
Stayed 1 night in Oct 2017

4/10 Poor

Mark, Toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown hotel in urgent need of updates
Best Western used to be a solid value in hotels. No frills, but even and good quality hotel-to-hotel and reasonable price for its location. Over the years we would purposely design our frequent road trips to stay in one of the chain's hotels, as we could count on clean facilities, pleasant staff, hearty breakfast, etc. The BW hotel in Albany seems to be going against that grain... Have the BW HQ checked it out recently? Our room's carpet was filthy, with large stains and evident years of wear. The bathroom have seen better days (who would put a drop ceiling over the shower, only to have it sag due to water absorption), with fixtures not working properly or in very poor condition (could barely see anything with the lighting installed, the toilet kept refilling itself every 15 min or so, the faucet was difficult to operate, the shower head contraption isn't very comfortable although it looks interesting ;-). The restaurant's floor was sticky (dirt redistributed with mopping?). Although the usual breakfast fare was there (omelette, sausages, hash potatoes), they ran out of all baked goods (bread, bagels, muffins, etc.) and when asked, we were told that their toaster broke down... Hotel with ~200 rooms has one toaster and we were not even asking for it (wanted bread). Final word: not recommended.
Stayed 1 night in Oct 2017
Response from Krista Usis on 16 Oct 2017
Thank you for your input! We are trying our best during the uncertainty of our future. There is a possibility the hotel is being sold, so we have not had the ability to replace the carpets and other things you expressed dissatisfaction about. Our breakfast staff is not performing at the best and this is being addressed as we speak!

6/10 Okay

Tex , Mass

Liked: Staff & service
Disliked: Room comfort
Overall the had a drab appearance and the room only had three available power outlets
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 1 night but it was great place.
Stayed 1 night in Oct 2017

4/10 Poor

Ezuma, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone forgot to place shampoo, conditioner, hand wash soap in the washroom. Even worse, there was a bit unclean looking leftover single-use shampoo bottle still left by the sink. one of the towels had large obvious spots on it. One of the pillows looked unclean with dark spots. It Was very surprising to find a "3-star" hotel in such a condition!
Stayed 1 night in Oct 2017
Response from Best Western Hotels & Resorts on 12 Oct 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2017

4/10 Poor

laurie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

6/10 Okay

Verified traveller

The hotel was a pleasant surprise, and a pleasant staff.
Stayed 1 night in Sep 2017

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2017

8/10 Good

Roscheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad!
The staff was very friendly an helpful. The pool was not crowded. But the fact that a football game was scheduled during our stay made it quite crowded but not an inconvenience
Stayed 1 night in Sep 2017

6/10 Okay

manuel, Dominican Republic

Liked: Cleanliness, staff & service
Nice hotel close to stores and good restaurants
The hotel is in an area with good restaurants close to Crossgates Mall an to the New York University. At no more than a mile from the truway an has breakfast until 9am. The front desk people is very nice and simpatic
Stayed 4 nights in Sep 2017

10/10 Excellent

laurie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very dated. Not at all what I expected.
Stayed 1 night in Aug 2017

8/10 Good

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The little pillows on the bed made it a disturbed sleep, full size pillows would be more beneficial to our comfort!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Room seem be decent, bathroom could be cleaner, exhaust fan didn't work, very poor bathroom lighting.
Stayed 1 night in Sep 2017