GUEST REVIEWS
Expedia Guest Rating
of guests recommend
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
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Property Amenities
Rooms
This five-story hotel has 192 guestrooms. All guestrooms have refrigerators, coffee/tea makers, and tables with chairs. Rooms also offer phones with voice mail and complimentary local calls, and cable TV with pay movies, video games (surcharge), and complimentary HBO. Wireless Internet access is complimentary.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Best Western Sovereign Hotel Albany
of guests recommend
out of 42 reviews
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Showing 1 - 10 results (of 42) · See more Best Western Sovereign Hotel Albany reviews
“disgusting”
- disgusting room, carpet, bathroom - room smells bad - paul at the counter is nice though
“old and getting tired”
Older facility due for maintence and rennovation . Mold on shower curtain. Bed spread had burn holes and stains, should have been discarded. Common areas nice, service in resturant good. Beds comfortable and plenty of pillows. Lousy coffee. Good location
“Will Never Go Back”
I will never ever go back to the Best Western Sovereign Hotel. I booked my room, initially, as part of a group rate for a 'reduced price'. After booking my room, I realized that the price seemed kind of high and checked Expedia as well as the hotel site and found that I had been charged more than their normal rate. When I called back to explain to them that I would like them to honor the lower rate they refused to do so. I cancelled my reservation and booked through Expedia (who is always easy to work with). Upon our arrival we found out that the "all night shuttle" for the reception we were attending was actually 2 shuttles before, 1 shuttle during and 1 shuttle after...and by the way, the two 'before' shuttles had already left...no, we were not late arriving at the hotel. The staff was rude, the rooms were dated and dirty, they seriously lacked at passing information and the bar closed earlier than scheduled even after we told them we had an entire wedding party coming back. I will never again patronize their hotel.
“No Security”
I just stayed at this hotel. The shuttle service had to be called 2 times and took over an hour to go four miles! What is worse, they let the previous guest (unescorted) back into the room after I had checked in, and left the door wide open so that all of my belongings were vulnerable. I have traveled quite a bit, but this is the worst that has ever happened to me. I hope no one else goes through this.
“Old and not clean”
Old
“very unhappy”
had 3 kids and they only gave me a room with one bed. After coming back from taking my wife to her class at 8:30 am found a employee going through my staff, and he said he was just "checking" who knows what.
“Not satisfied”
Location was great but did not receive room we booked (king bed). Was not given opportunity to make room change. Room was very small, bed very small and uncomfortable, and cleanliness of room was lacking. Very dirty air conditioning system. Many of the group we were with came home with upper respiratory problems. Would not recommend this hotel unless upgrades are made.
“April 2011 Albany Best Western”
I was bitten by bugs in my room; room was dirty and bathroom was extremely dirty. Also the bathroom by front desk was dirty too. Would in no way recommend this hotel to anyone.
“Its an outdated dump!”
The hotel advertises a pool and fitness room. The Fitness room was barred, the men's changeroom was off-limits and the temperature in the pool room was below 60 degrees Fahrenheit. The rest of the hotel was over-heated. The handles were coming off the dresser in the room. If we had to stay in Albany any longer than just the one night we would have changed hotels.
“Great Hotel to stay in Albany”
The pool was a good size, indoors, and a picnic area around it. We had our breckfast there. The pool water was unusually warm, and it felt great after a long day of skiing. The quiet hours around the pool made it so that noise did not become a problem late at night or early in the morning. The breckfast buffet was good, and I enjoyed reading my complimentry USA Today. The beds were comfortable and my room was quiet. The only negative was thgat my non-smoking room smelled like smoke.
Showing 1 - 10 results (of 42) · See more Best Western Sovereign Hotel Albany reviews
1228 Western Ave Albany, 12203 New York
Nearby Points of Interest
The preferred airport for Best Western Sovereign Hotel Albany is Albany, NY (ALB-Albany Intl.) - 7.6 km / 4.7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Albany, New York, United States of America: The capital of New York, Albany is a two-and-a-half hour drive from New York City. Settled by the Dutch in the late 17th century, both walking and trolley tours are available. Sports enthusiasts cant go wrong with hockey, football, basketball, and horseracing. Albany hosts a notable tulip festival each spring, as well as the free Alive-at-Five concert series on the riverfront each summer.
1228 Western Ave Albany, 12203 New York
