Exterior

Reviews of Intercontinental Al Jubail, an IHG Hotel

Intercontinental Al Jubail, an IHG Hotel
Tareeq 101, Al Jubail Al Sinaiyah, Al Huwaylat District, Al Jubail

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 11 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022
Response from Saleh Seferji General Manager on 24 Jul 2023
Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Saleh Seferji General Manager

4/10 Poor

Rula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property multiple times. It really dropped in quality and service. Also, profiling of customers and what rooms and welcome stuff (fruit plate or cookies l, etc) to give them is evident. I cannot tolerate this and will no longer stay at this property
Stayed 2 nights in Sep 2022
Response from Saleh Seferji General Manage on 24 Jul 2023
thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Saleh Seferji General Manager

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
It was amazing and i was happy with the service.
Stayed 1 night in Jun 2022
Response from Saleh Seferji General Manager on 24 Jul 2023
Dear Hassan Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Saleh Seferji General Manager

8/10 Good

Bassel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is good, a little bit old but still okay, the room is spacious and very clean. I liked the bathroom, it was spotless and renewed. The beach was great, full of services and activities especially for kids. The resort's gardens need more attention and development.
Stayed 3 nights in Apr 2022
Response from Saleh Seferji General Manage on 20 Jun 2022
Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely,

4/10 Poor

Abdulrahim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was really disappointed on my last trip, they never used to be as unprofessional as they were this time. The building is old and needs maintenance, toilets were leaking! Fan in the toilet not working! Room stinks of perfume trying to cover cigarettes smell and from the moist old carpet! And the service ! No one cleaned the room and we requested then to do so, they replied that they already did! After speaking to them again and again! They didnt clean it, they sent someone to investigate!! That and many other disappointing acts from unprofessional staff made us leave with no plans to ever return.
Stayed 2 nights in Apr 2022
Response from Saleh Seferji General Manager on 20 Jun 2022
Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely,

10/10 Excellent

Qing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, special thanks to Raja and Aziz.
Stayed 6 nights in Apr 2022
Response from Saleh Seferji General Manager on 8 Jun 2022
Dear HAMMAM Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely,

10/10 Excellent

KHALED

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Professional and friendly staff, from Front Desk Asrar and Asma, Restaurant Fatima and Mustafa and Beach Hanif. All provided a superb service.
Stayed 2 nights in Mar 2022
Response from Saleh Seferji General Manager on 24 Apr 2022
Dear HAMMAM Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Saleh Seferji General Manager

8/10 Good

BASSAM

Stayed 1 night in Feb 2022
Response from Saleh Seferji General Manager on 22 Mar 2022
Dear Mrs. BASSAM .We would like to thank you for taking the time to share your feedback with us. It will be our pleasure to welcome you back in the near future.

10/10 Excellent

awiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Saleh Seferji General Manager on 24 Jul 2023
Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Saleh Seferji General Manager

10/10 Excellent

John Joseph

Stayed 1 night in Jun 2021
Response from Saleh Seferji General Manager on 22 Mar 2022
Dear John , Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Karim Abdelhamid General Manager

10/10 Excellent

Hossam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Thanks so much
Stayed 5 nights in Nov 2021
Response from Saleh Seferji General Manager on 22 Mar 2022
Dear Hossam Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely,

10/10 Excellent

Helda, SEATTLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 5 nights in Oct 2021
Response from Hotel Management on 31 Oct 2021
Dear Miss Helda, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Yours sincerely, Karim Abdelhamid General Manager

10/10 Excellent

Monira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
it was amazing my mom was so happy about everything especially the food she loves the food im really thankful to choose your hotel for my one night stay
Stayed 1 night in Jun 2021
Response from Management on 20 Jun 2021
Dear Ms. Monira, We would like to thank you for sharing your experience. This detailed feedback will be a moment of pride and encourage them to continue the true hospitality and It goes without saying that we all at the InterContinental Al Jubail Resort are looking forward to being your host during your next visit to the destination. We assure you of our best care and attention at all time, I remain, Yours sincerely, Karim Abdelhamid General Manager

4/10 Poor

Antoine

Disliked: Staff & service
Stayed 2 nights in Apr 2021
Response from GM on 14 Apr 2021
Dear Mr.Antoine, Thank you for your feedback. We appreciate your all your comments and apologize that your recent stay did not meet expectations and will share your comment with the management so that we can continue to improve our services. We would like to thank you for the ideas which you have shared with us. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Karim Abdelhamid General Manager

10/10 Excellent

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from GM on 14 Apr 2021
Dear Mr.Abdulrahman, We would like to thank you for sharing your experience. This detailed feedback will be a moment of pride and encourage them to continue the true hospitality and It goes without saying that we all at the InterContinental Al Jubail Hotel are looking forward to being your host during your next visit to the destination. We assure you of our best care and attention at all time, I remain, Yours sincerely, Karim Abdelhamid General Manager

6/10 Okay

Mohammed

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very good
everything was up to my expectations. The room didn't have a sea view. The private beach is 5-min walk. the rooms are in a very good condition.
Stayed 1 night in Mar 2021
Response from GM on 14 Apr 2021
Dear Mr.Mohammed, Thank you for your feedback. We appreciate your all your comments and apologize that your recent stay did not meet expectations and will share your comment with the management so that we can continue to improve our services. We would like to thank you for the ideas which you have shared with us. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Karim Abdelhamid General Manager

10/10 Excellent

Adil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Staycation
Had booked a suite for a 1-night staycation to get out of town for a bit. The room was alright although not what I had in mind (size and arrangement). There were some stains on the living room sofa and the furniture generally felt a bit worn out; although I think the hotel is in the process of being renovated. Their beaches are nice but a bit smaller than I expected. Had booked a romantic dinner by the beach, which was fantastic. Well arranged and food was great too. Breakfast buffet was good and they are taking precautions for COVID; the buffet is cordoned off and a server is present to serve you the food that you want. Overall, it was a good stay and would recommend it if you’re looking for a short staycation.
Stayed 1 night in Dec 2020
Response from Marketing on 10 Jan 2021
Dear Mr.Adil, We would like to thank you for sharing your experience. This detailed feedback will be a moment of pride and encourage them to continue the true hospitality and It goes without saying that we all at the InterContinental Al Jubail Hotel are looking forward to being your host during your next visit to the destination. We assure you of our best care and attention at all time, I remain, Yours sincerely, Nelson Gomes Cluster Marketing Manager

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع خدمات متعددة غرف ذات اثاث جديد مريح بوفيه جيد السلبيات عدم توفر بوفيه مفتوح لوجبة العشاء سوي يوم الاربعاء و الخميس فقط مواعيد النادي الصحي و المسبح غريبة ٥-٨ فجرا و ٤-٨ مساء لا يناسب الكثيرين خاصة مع جو الشتاء الناديالصحي و المسلح مغلق من ٨ صباحا الي ٤ عصرا يعني النهار كاملا شكر خاص للاستاذة ثناء في الاستقبال قمة في الذوق و الرقي في التعامل و حل اي مشكلة في اسرع وقت كان عندي مشكلة و حلتها لي ف اسرع وقت
Stayed 1 night in Dec 2020
Response from Management on 30 Dec 2020
نا العزيز شكراً جزيلاً على إطرائك الكريم لفندقنا، معرفة مدى استمتاعك بخدماتنا خلال فترة إقامتك معنا. يسعدنا معرفة أنك استمتعت خلال فترة إقامتك لدينا، ونثمن غالياً آرائك وملاحظاتك. بانتظار زيارتك لنا مرةً أخرى. ولك منا الشكر الجزيل، Nelson Gomes Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from NG on 18 Oct 2020
Dear Guest, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from NG on 11 Oct 2020
Dear Guest, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

8/10 Good

Quinjonl, Khobar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool stay, kids enjoyed the beach and the bouncing castles. Good buffet, very organized, with nice options but wish the other restaurants were open, too many buffets in a rows is too much
Stayed 1 night in Sep 2020
Response from NG on 11 Oct 2020
Dear Guest, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Beautiful hotel
Stayed 2 nights in Sep 2020
Response from NG on 11 Oct 2020
Dear Guest, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
OK experience, specially given context
It was a fine stay, but the hotel is not a standard 5-star. Condition is fine, but a bit dated. The hotel was full, and the breakfast facility got overcrowded. The beach was fine as well, specially for women, that can freely wear a bikini. However, also too overcrowded, given its size. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2020
Response from Management on 14 Apr 2021
Dear Valued Guest, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with beach access.
Stayed 1 night in Jul 2020
Response from Management on 14 Apr 2021
Dear Mr.Mohamed, Thank you for your continuous patronage to the hotel. We are pleased to read your review and to note that the team created such a lasting impression during your stay. Your kind comments are greatly appreciated. I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service. We look forward to welcoming you again soon and hope that InterContinental Al Jubail will be your preferred hotel on all your future visits. Sincerely, Nelson Sumit Gomes Marketing Manager

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Management on 22 Jul 2020
I refer to your recent stay with us at the InterContinental Hotel and wish to thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

4/10 Poor

Fawaz, Riyadh, Saudi Arabia

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have mix feelings to write this review. This is a big property that is poorly managed. The staff are not the problem, they are very nice people and helpful all the time. Here is my take: - Property is old and I would assume last renovation was probably 10 years ago. - Rooms: Big mistake of having a split door between two rooms. This will allow noise to transfer easy as if you want it to happen. (Renovation idea: close all doors between rooms/ or limit them). - Food & Beverage Options: very limited; for some strange reason we liked the room service food menu & we extremely disliked the restaurant buffet both for breakfast and dinner. - Transportation from and to the beach: Terrible! only 1 golf cart. You need to know how to manage bottlenecks meaning fix the peak time transportation. You need to measure and collect data to understand when is it peak and low so you will be prepared to solve transportation. - The beach: a beautiful private beach that is in the hands of a poor management. Number of staffs serving the area is low. You need to at least double the floor people numbers. *Cigarette butts are all over the place. If you are going to allow smoking then have a cigarette ashtray stand next to each set of beds. This at least will limit the problem. - You can easily have activities/entertainment to do at the beach that will engage people to participate "Kids and Adults". More ideas: You can have birds zoo, butterfly zone. You have a big property utilize it.
Stayed 2 nights in Jul 2020
Response from Management on 16 Jul 2020
Dear Mr.Fawaz, Thank you for your feedback. We appreciate your all your comments and apologize that your recent stay did not meet expectations and will share your comment with the management so that we can continue to improve our services. We would like to thank you for the ideas which you have shared with us.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nelson Sumit Gomes Marketing Manager

8/10 Good

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Management on 22 Jul 2020
I refer to your recent stay with us at the InterContinental Hotel and wish to thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Management on 22 Jul 2020
I refer to your recent stay with us at the InterContinental Hotel and wish to thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Management on 22 Jul 2020
I refer to your recent stay with us at the InterContinental Hotel and wish to thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent
Stayed 3 nights in Sep 2019
Response from Amna Alessa on 24 Sept 2019
I refer to your recent stay with us at the InterContinental Hotel and wish to thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Amna on 28 Apr 2019
Thank you for your corresponding review. Your complimentary remarks about our hospitality and it will be shared with the hotel team. Please rest assured that we are continuously doing our best in order to justify your choice. It goes without saying that we all at the InterContinental Al Jubail we are looking forward to being your host during your next visit to the destination. Yours sincerely,

6/10 Okay

Abdullah

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2019
Response from Nelson Gomes on 13 Feb 2019
Dear Mr.Abdullah, Thank you for taking the time to express your concerns. We would like to apologize for the experience you had during your stay. Guest comfort are of the utmost concern to us and our hotels are committed to making every possible effort to provide the best experience. Rest assured, your review regarding your stay experience will be forwarded to the management so that we can continue to improve. Thank you for staying and we hope you give us another chance to make your stay as best as it can be. Sincerely, Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Nelson on 20 Sept 2018
Dear Valued Guest, Thank you for your feedback. We appreciate your comments and apologize that your recent stay did not meet expectations and will share your comment with the management so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nelson Sumit Gomes Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. The food is good. Careful about details
Stayed 4 nights in Jul 2018
Response from Nelson on 20 Sept 2018
Dear Valued Guest, Thank you for your review of our hotel. We appreciate your loyalty as an IHG Spire Elite member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback regarding our true hospitality and will share it with our management. We greatly appreciate that you took the time to share your opinion about your stay and experiences with us. We do hope to have the opportunity to welcome you back in the future in order to serve you better. Sincerely, Nelson Gomes Marketing Manager

10/10 Excellent

Graham, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach
Very nice hotel with great staff and amenities. Close to beach and conveniently located near Jubail industrial area. Good choice of restaurants and exceptional food. Highly recommend
Stayed 4 nights in Apr 2018
Response from Nelson on 18 Apr 2018
Dear Mr.Graham, Thank you for your review of our hotel.I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback regarding our true hospitality and will share it with our management. We greatly appreciate that you took the time to share your opinion about your stay and experiences with us. We do hope to have the opportunity to welcome you back in the future. Sincerely, Nelson Gomes Marketing Manager

10/10 Excellent

Abdulilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Mar 2018
Response from Nelson on 31 Mar 2018
Dear Mr.Abdulilah, Thank you so much for your review of our hotel. We appreciate your loyalty and your feedback. We value your feedback regarding the shower which will be shared with our management and this will continuously help us to enhance our services. We hope you will visit us again. Sincerely, Nelson Gomes Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, excellent location, friendly staf
This place is one of the best places I have stayed inn. It has a great location on the Arabian Gulf with a very nice and private beach area, pool, fitness centre. The staff are very friendly and everyone there is doing his/her best to make you having a pleasant stay. Food is great. I will defiently come back if I can.
Stayed 1 night in Mar 2018
Response from Guest Relations on 12 Mar 2018
Dear Valued Guest, Thank you so much for your review of our hotel. We appreciate your loyalty and your feedback. We value your feedback regarding the kids beach activities and this will continuously help us to enhance our services. We hope you will visit us again. Sincerely, Nelson Gomes Marketing Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Beautiful Hotel, it was my first time to Saudi and it made the trip very pleasant.
Stayed 6 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic staff.
Very clean and comfortable room. Great service throughout the hotel. The only issue was the food. Breakfast was great but the buffet was below average.
Response from Abdulrahman AlRoshaid on 18 Jun 2017
Dear Sir, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nelson Gomes Marketing Manager

6/10 Okay

Majid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Response from Abdulrahman AlRoshaid on 19 May 2017
Dear Mr. Majid, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and loyalty as an IHG® Spire Elite member. We will share your feedback with our front office team so that we can look into this concern. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nelson Sumit Gomes Digital Marketing Executive

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Abdulrahman AlRoshaid on 19 May 2017
Dear Mr.Abdulaziz, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We will also take your suggestions forward to our management and hope you will visit us again. Sincerely, Nelson Gomes Digital Marketing Executive

10/10 Excellent

Humayun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Eric, Boston, MA

Liked: Staff & service
Disliked: Property conditions & facilities
Old five star hotel
The hotel, even with its recent renovations feels old and worn out. Guestroom was adequate but not inspiring. public spaces were dated and half designed.
Response from Nelson Gomes on 31 Jan 2017
Dear Mr.Eric, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services and are already under renovation. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nelson Sumit Gomes Digital Marketing Executive

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Response from General Manager on 22 Nov 2016
Dear valued Guest, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay and the services provided by us. It's something our staff takes great pride in, so we value your feedback,this will also motivate us to enhance our services. We will also share your suggestions with our team. We hope you will visit us again soon. Sincerely, Nelson Sumit Gomes Digital Marketing Executive

10/10 Excellent

Patricia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a very nice hotel. Highly recommended.
Response from Abdulrahman AlRoshaid on 14 Jul 2016
Dear Ms.Patricia, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay and the services provided by us. It's something our staff takes great pride in, so we value your feedback,this will also motivate us to enhance our services. We will also share your suggestions with our team. We hope you will visit us again soon. Sincerely, Nelson Sumit Gomes Digital Marketing Executive

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good services.
Nice rooms and great service, the food was very good. Gym is clean. Recommended hotel!
Response from Abdulrahman AlRoshaid on 9 Jul 2016
Dear Mr. Adam, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Reynante Pattung Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

OJ, Houston, TX

Liked: Staff & service
Nice Location Needs Renovation
The hotel is located in the proximity of most points of interest in Jubail. Unfortunately the hotel is dated and is in desperate need of updating guest rooms and facilities, which I believe is underway.

8/10 Good

Matthew, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for 8 nights
Great hotel. Staff are great, attentive and speedy. Everything from room service takes "25 minutes" :). The food was great, i was pleasantly surprised and it wasnt too expensive either. Any problems were attended to with a few minutes of enquiring about them. Some of the hotel was being renovated but this was close to finishing and as I was out most of the day it was no issue. The new rooms look lovely (had a peak through an open door). The gym is fairly good although it could possibly benefit from being a couple of degrees lower. The beach are is good, nice to relax. Wish i had more time not working to try the mini golf :)
Response from Abdulrahman AlRoshaid on 14 Jul 2016
Dear Mr.Matthew, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay and the services provided by us. It's something our staff takes great pride in, so we value your feedback,this will also motivate us to enhance our services. We will also share your suggestions with our team. We hope you will visit us again soon. Sincerely, Nelson Sumit Gomes Digital Marketing Executive