I stayed at the hotel for two days and was a nice experience. Although they state on the website that they will cancel the booking if the person doesn't check-in by midnight, they don't.
Friendly staff providing excellent service (including Free Wi-Fi) ....
All in all, the hotel is worth for the price ...
We wnjoyed our stay here. The room was lovely, although quite small. The hotel had wifi internet access, but only in the lobby and restaurant. This was ok, but would have been better to have it in the rooms. Also, there wasn't really anywhere to sit to use the wifi, other than restaurant/cafe areas where I felt obliged to buy something in order to sit there. Hotel was located close to a shopping centre and we walked to the corniche in the evening (about 1.5km)
The staff at Cristal couldn't be better. From check in to check out, they were excellent. Without asking, we were upgraded to a suite which was comfortable and roomy. Always friendly and attentive these people made our stay in Abu Dhabi one to remember.
When we first arrived, we found out that the hotel had no designated parking. The parking next to the hotel was for residents of the area only. We had to park a block away. Even then, there were stipulations regarding when we could park there and no one at the hotel told me about them. The morning after we arrived I discovered a parking ticket on my car and promptly brought it to the attention of the hotel staff who did nothing to help me even though it was them who told me to park where I did.
The hotel had no free wi-fi so I paid for an hour of service. That hour was never fulfilled because there was no actual wi-fi access in my room. I informed the staff who told me they would send someone up right away. The issue was never rectified during the time of my stay.
The TV didn't work when we arrived as well but someone actually fixed that.
We found condoms under the bed after our 1 year old son came out of his room holding a pack. My other son all of a sudden had a new toy I'd never seen before and we just figured someone had left it behind. Funny how the cleaning staff never found any of these things.
The bed was comfortable enough but I kept thinking about just how clean it actually was. In general, a disappointing stay with many complaints.
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