Ratings based on 521 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Cancun Mexico

Hotel desagradable cerca de Tulum en la playa.

Posted 24-Mar-2015
No tenían la reserva a tiempo, nos hicieron esperar 3 hrs para entregar el cuarto, no funcionaba A/C, la habitación sucia, frigobar no lo resurtian y de mala calidad, los meseros groseros, nada de servicio en alberca o playa, los enchufes de luz necesitas un adaptador que te hacen comprar. Los restaurantes a la carta saturados. Y los snack bara sucios. Nos incluían bebidas "premium" y te daban genéricas. El internet malísimo y te lo cobran caro.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver BC

Far from airport

Posted 21-Mar-2015
Food is ok, staff good, room is clean, beach is fine, but too much seaweed .
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Nice Resort

Posted 16-Mar-2015
Pros: The staff was excellent!
Cons: More entertainment
Location: While there where things to do off the location we did not leave the resort.
Overall trip was good. The staff at the resort were there to please you. There was a lot of walking, as resort is big and spread out. The one thing we didn't like was there was not enough entertainment at night. Everything stopped by 11PM. Would have been nice to have a DJ play so you could dance.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2015
Pros: Clean
Cons: Room service and house keeping could be better
Experience was good. Weather was nice pool area was nice and staff friendly
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Great family hotel!

Posted 11-Mar-2015
Pros: The hotel is very big, fun to check out the other hotel. Well kept grounds.
Cons: Softer mattresses.
Location: A lot of places to go and visit in the area.
We stayed the 1st week of March. The grounds and rooms are very clean. The mattress was to hard for my husband and I. The pools are excellent. There was a lot of seaweed on the beach. In the areas that were the worst you could smell it. The food was very good. Overall a great value for the money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia, PA

Hotel very nice and staff great!

Posted 09-Mar-2015
Pros: Staff, location on beach, pools, pool bar, room
Cons: Food and mixed drink quality
Location: Good location. Did not need to leave hotel to have activities. Did go on excursion to Tulum, the cave, and Akulmal Bay.
Moved to ocean view room upon request the day after check-in. Room was spacious and comfortable. Staff very pleasant and accommodating. Plenty of activities. Beach is nice but water has rocks underneath it and also has sand bags further out to curb the waves. Food was mediocre but plentiful. The same was true of the drinks. Hotel bar was very nice. Entertainment there was okay. Trams were frequent to get from one area to another. Marketplace offered local crafts. All-in-all a great place to stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Utah

Great service and fine hotel

Posted 08-Mar-2015
Pros: Great service and fine food.
Cons: Lobby bar stay open later. They turned off the lights right at 11 and was picking up cushions at 1030. Serving cocktails in the buffet would be nice.
Location: About 40 minutes south of Playa makes it more difficult for shopping. The resort was only 5 minutes from turtle bay for great snorkeling.
I was very pleased with this resort. This place is definitely not under staffed. The service was impeccable and friendly. The rooms were very nice with more than enough space to spread out. The restaurantserves were quite tasty, but a little warm as they were outdoor type with no air conditioning. The buffet food had a wide variety with a different theme every night. The beach was somewhat small in depth but was not short in length with plenty of chairs. We were always able to find chairs at the beach no matter what time of day. There were limited chairs by the pool, but with multiple pools, you could find some if you looked. The only downsideso to the resort was the main lobby bar closed at 11th and the didn't serve cocktails in the buffet. I would recommend this place to anyone.
4 out of 5
by A verified travellerfrom Canada

Beautiful spot, bad food.

Posted 04-Mar-2015
Everything was wonderful except for the buffet. The Ala Cartes were good. We wouldn't go back only because of the buffet.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CT

Repeat Customer

Posted 04-Mar-2015
Pros: Everything.
Cons: The only negative we found was that the beds were a little hard and the room air conditioning was not the coolest, but certainly acceptable.
Location: We rented segways to tour the property and also rented dune buggies to tour the jungle and cenotes.
This is our 2nd time here and we would come again. The hotel is extremely clean and our rooms were updated. The staff is fun & friendly, the beach is beautiful (there were always available beach chairs) and the swimming/snorkeling is good. There were 6 of us, ranging in age from 25-58 and we all had a great time.
4 out of 5
Recommended
for Families
by A verified travellerfrom North Dakota, USA

Great value

Posted 26-Feb-2015
Pros: Loved how big it was then gave so many options for restaurants and pools
Cons: More staff at pool bars. Being able to get reservations at restaurants (arrived on a tuesday and couldn't get reservation until sat and sun).
Location: Xel ha is super close and is a definite must see. Spend entire day there and wasn't enough time.
This was second time here but first time was just adults. Brought kids this time and not disappointed. Absolute HUGE buffet! People complained about beach and I have to say it was totally fine for snorkeling and swimming despite some rocks and seaweed. It is the ocean after all. My son loved the kids club and begged to go everyday. One hr of wireless provided in lobby each day and that was fine for me...only used it twice. Rooms were cleaned great everyday but definitely better service when left $ for housekeeper and separate $ for fridge stocker. Pools were quiet despite being huge property and lots and lots of people.