Reception

Reviews of Copley Inn & Suites, Copley - Akron

2.5 out of 5
Copley Inn & Suites, Copley - Akron
70 Rothrock Loop, Akron, OH

Reviews

6.4
Rating 10 - Excellent. 83 out of 409 reviews" "
Rating 8 - Good. 108 out of 409 reviews" "
Rating 6 - Okay. 76 out of 409 reviews" "
Rating 4 - Poor. 63 out of 409 reviews" "
Rating 2 - Terrible. 79 out of 409 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

M

Travelled with group
My room was missing a TV remote and the fridge was broken down. Room service didn't clean the bathroom only room.
Stayed 1 night in Apr 2024
Response from Vijay Shah on 19 Apr 2024
We are sorry for your issues. If you had come to the front desk and spoken to us, we could have fixed your issues, but we are unable to help you if you do not talk to us.

10/10 Excellent

Breehanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and conveniently located!
Stayed 2 nights in Apr 2024
Response from Vijay Shah on 10 Apr 2024
Thank you for letting us know that you felt comfortable staying here.

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vijay Shah on 11 Apr 2024
We apologize that your stay with us was not what you expected it to be and that you were unhappy.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very nice and the room was exactly what we needed.
Response from Front Desk on 10 Apr 2024
Thanks for your review for your kind words. We hope to have you back some time.

10/10 Excellent

DANIELA, Kensington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Great interaction.
Stayed 1 night in Apr 2024
Response from Vijay Shah on 9 Apr 2024
Thank you for your encouraging words about our staff.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be remodel needs to be updated. Dirty sheets, towels with other people's hair on them. Toilet leaking water on floor. Bathroom not Sanitized.
Stayed 3 nights in Apr 2024
Response from Vijay Shah on 9 Apr 2024
We are sorry that you were not satisfied with your room.

2/10 Terrible

Julie, Pittsburgh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute dump. It’s dirty, old, unkempt, and I so regret booking here. The bathroom amenities include an open and 1/3 used single use bottle of shampoo. Just gross.
Stayed 1 night in Apr 2024
Response from Vijay Shah on 9 Apr 2024
We are sorry that you were unhappy. We wish you would have spoken to the front desk and given us an opportunity to fix your issues.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Vijay Shah on 30 Jan 2024
Thank you for staying at our hotel and for your 5 out of 5 review.

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vijay Shah on 15 Jan 2024
Thank you for your 8 out of 10 review. We appreciate your business.

2/10 Terrible

Verified traveller

Dirty. Shower didn't work. This little Indian dude tried to put me in two other rooms that were close (didn't want to have to move everything I brought too far) and the showers in there didn't work either. Finally I said I would just take a shower in a different room and go back to mine. No vending. Were also doing demo in the room next to me. Lol. Awful place.
Stayed 2 nights in Jan 2024
Response from Vijay Shah on 11 Jan 2024
I am sorry that you feel upset. As soon as you complained about your shower, we offered to move you to another room, as maintenance was not available at the time to fix your shower. You said you did not want to move rooms, so we allowed you to take a shower in another room and stay in the room you were in. Also you say there is no vending, we do have drinks for sale in the lobby, but no snacks.Then, we found out you had broken hotel rules by having a cat in your room. There are signs in the lobby, it is stated on the paperwork you signed at check in, and you were also told by front desk staff at check in, that no pets are allowed. Yet you still tried to say that you did not know you could not have a pet. Then when you were told you could not extend, due to having the cat, you argued with the manager.

4/10 Poor

Kimberly

Stayed 4 nights in Dec 2023
Response from Vijay Shah on 9 Jan 2024
We are sorry that you were unhappy during your stay with us.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the person at the desk at check-in was very nice and courteous and answered any questions I had. Property was very clean and appealing.
Stayed 1 night in Dec 2023
Response from Vijay Shah on 9 Jan 2024
Thank you for your thoughtful comments, our staff appreciates them.

8/10 Good

Lynette

Stayed 1 night in Nov 2023
Response from Vijay Shah on 9 Jan 2024
Thank you for your 4 out of 5 rating. Please come and stay with us again.

10/10 Excellent

florin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cozy hotel. I loved it
Stayed 1 night in Nov 2023
Response from Crystal on 28 Nov 2023
Thank you so much for your rating. We look forward to having you back some time.

2/10 Terrible

Keenan

Disliked: Cleanliness, staff & service, property conditions & facilities
Their service was horrible and angry.
Stayed 1 night in Nov 2023
Response from Vijay Shah on 24 Nov 2023
We are sorry that you feel upset. However, we find this review a bit confusing, especially since we show in our computer that you never checked in under your reservation.

6/10 Okay

Dave

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Vijay Shah on 13 Nov 2023
Thank you for staying at our hotel and for your feedback.

10/10 Excellent

Devante

Stayed 1 night in Nov 2023
Response from Crystal on 12 Nov 2023
Thank you so much for your rating. We hope to have you back sometime

4/10 Poor

Anna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up to two knots on my face from something biting me. And there was a dead bug in the window seal. More cleaning and spraying for bugs needs to be done at this establishment.
Stayed 2 nights in Nov 2023
Response from Vijay Shah on 7 Nov 2023
Thank you for giving feedback

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vijay Shah on 31 Oct 2023
Thank you for providing a rating of our hotel. We appreciate you staying here.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to hone yet far enough away
Stayed 1 night in Oct 2023
Response from Vijay Shah on 23 Oct 2023
Thank you for your 4 out of 5 rating. We appreciate your business.

8/10 Good

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on 22 Oct 2023
Thank you very much for your rating.

10/10 Excellent

Evan

Liked: Staff & service, amenities
Disliked: Cleanliness
Check in went great. Staff was friendly. Room wasnt very clean. The toilet had brown streaks on the sides of it.
Stayed 1 night in Oct 2023
Response from Crystal on 18 Oct 2023
We are very sorry to hear about your experience. If you had let us known at the front desk of these issues we could've taken care of that for you or changed your room to better accommodate you.

4/10 Poor

Joannely

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Crystal on 17 Oct 2023
Thank you for your rating

2/10 Terrible

Kimberly

Stayed 1 night in Sep 2023
Response from Vijay Shah on 3 Nov 2023
Thank you for your feedback

8/10 Good

Ma Charmaine

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from crystal on 15 Oct 2023
thank you for your rating

2/10 Terrible

Jared

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vijay Shah on 10 Oct 2023
From the low number you gave you clearly were unhappy with your room and we are sorry for that. However since you never spoke to the front desk regarding your issues then we were unable to fix your issues while you were staying here.

10/10 Excellent

Suk

Stayed 1 night in Oct 2023
Response from Vijay Shah on 6 Oct 2023
Thank you for your 5 out of 5 review. We appreciate you staying with us.

8/10 Good

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on 3 Oct 2023
Thank you for your review and we look forward to having you again sometime.

10/10 Excellent

Danielle

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Crystal on 3 Oct 2023
Thank you for your review and we look forward to having you again sometime.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Crystal on 4 Oct 2023
Thank you for your review. We hope to have you back sometime.

2/10 Terrible

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vijay Shah on 2 Oct 2023
Thank you for providing feedback

8/10 Good

Julie

Stayed 1 night in Sep 2023
Response from Crystal on 3 Oct 2023
Thank you for your review and we look forward to having you again sometime.

10/10 Excellent

Delminda

Travelled with family
It was a good area and friendly staff. Great little hotel.
Stayed 1 night in Sep 2023
Response from Crystal on 1 Oct 2023
Thank you so much for your kind words. We look forward to having you back some time

10/10 Excellent

Jose

Business traveller
Great place to stay at the right price.
Very friendly staff, clean rooms.
Stayed 1 night in Sep 2023
Response from Crystal on 27 Sept 2023
Thank you so much for your kind words

4/10 Poor

Lamar

Stayed 2 nights in Aug 2023
Response from crystal on 15 Oct 2023
thank you for your rating

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very affordable and comfortable, I will return for all my staycations
Stayed 1 night in Sep 2023
Response from Crystal on 23 Sept 2023
Thank you so much. We look forward to having you back soon.

4/10 Poor

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would rate it a 5 star, however the elevator broke down, ice machine on the 3rd floor didn’t work, mold on the shower curtain, mattress could be thrown out and replaced
Stayed 5 nights in Sep 2023
Response from Crystal on 23 Sept 2023
We apologize for your experience here. We wish you would've have let us known while you were here so we could've accomated you better. We will be looking into addressing your concerns

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vijay Shah on 22 Sept 2023
Thank you for giving our hotel a 10 out of ten. We appreciate you letting us know how you felt about your experience with us.

2/10 Terrible

Melissa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found cockroaches in our room! The bathroom wasn’t clean. On a flip note, they don’t have bed bugs!
Stayed 1 night in Sep 2023
Response from Crystal on 19 Sept 2023
We are so sorry to hear about your stay. We wish you had let us known so we could have accomadated you better. We are looking into addressing your concerns.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place…
Never again. This place was quite possibly the worst hotel/motel I’ve ever stayed in. The smell (I don’t know know what it was but it wasn’t cleaning product because nothing was clean) was overwhelming everywhere. Dresser was broken. Stains on sheets and furniture. Cracking peeling paint everywhere. Drips of god knows what coming down the walls and doors. Every single thing was filthy. There was a hair in the washcloth that was not from anyone in our party. Also, the motion activated lights in the room cannot be stopped. Every time I rolled over the lights went on. In fact the only time the light went off and stayed that way was when I was showering at which point I had to shave in total darkness.
Stayed 1 night in Sep 2023
Response from Crystal on 13 Sept 2023
We are sorry to hear about your experience hear and wish you would have let us known while you were hear so that we could've better accomadated you.

2/10 Terrible

Sammie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t do it don’t do it don’t do it. It was awful I hated it I’ll never stay again.
Stayed 2 nights in Sep 2023
Response from Crystal on 11 Sept 2023
We apologize to you for not haveing a nice stay with us. If you had let us know of any problems we couldve fixed any issues you had.

6/10 Okay

Dale

Business traveller
Disliked: Cleanliness, property conditions & facilities
Just ran down, that place is due for a big time make over.
Stayed 1 night in Sep 2023
Response from Crystal on 11 Sept 2023
We are sorry that you experienced these issues during your stay. We wish that you would have come to us with these issues during your stay with us so that we could have addressed them.

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Bed was hard and the sheets were rough. Our curtain didn't close all the way and there was a street light shining in our room. The fridge handle was broke off, the freezer was nasty. The coffee packs were sticky and stuck together. The bathroom sink wouldn't drain and the faucet handle fell off. The hair dryer was disgusting and the paint on the furniture was peeling off. You could see out into the hall through the sides of the door. Overall it was just in disrepair.
Stayed 1 night in Sep 2023
Response from crystal on 11 Sept 2023
We are sorry that you experienced these issues during your stay. We wish that you would have come to us with these issues during your stay with us so that we could have addressed them.

2/10 Terrible

Michael

Stayed 1 night in Sep 2023
Response from Crystal on 6 Sept 2023
Thank you for your feedback

6/10 Okay

Brittani N

Liked: Staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Crystal on 4 Sept 2023
Thank you for your review.

10/10 Excellent

Nilson

Stayed 1 night in Aug 2023
Response from Vijay Shah on 30 Aug 2023
Thank you about your 10 out of 10 review.

4/10 Poor

brian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Crystal on 28 Aug 2023
Thank you for your rating

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think housekeeping could do a better job
I mean, I’ve never really had a bad experience here. This is maybe my second time but got a little skeeved out when I noticed a roach in my room as in a cockroach, so I ended up calling to the front desk to see if they had a vacuum, I could use to actually vacuum my floor. They knew about the Roche and only offered to move me rooms and that was it.
Stayed 1 night in Aug 2023
Response from Vijay Shah on 30 Aug 2023
When a guest makes this type of complaint, we have the room inspected and sprayed.

2/10 Terrible

Krynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me without going
Response from Crystal on 31 Aug 2023
We never charged you for your stay with us. So i'm not sure where this is coming from? You never arrived for your reservation and it was cancelled. No one at the hotel charged you anything for this reservation. You made the reservation without any credit card details so we dont even have your card information to charge you nor does Expedia.

2/10 Terrible

Taylor

Stayed 1 night in Aug 2023
Response from Crystal on 9 Sept 2023
I'm sorry to hear about your rating but I'm confused to how its fair being that you've never stayed with us. Your reservation was marked as a no - show and we waived all the cancellation fees so that you weren't charged anything for not checking in.