Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Beanie from Singapore

Great service, lousy location, bad bfast

Posted 05-May-2014 on Hotels.com
Jayson from the guest services desk is the star and the reason why it earned a 3 not a 2 in my opinion. He really went all out to help me out and certainly deserves a nice tip Eds from front desk is amazing too. She was v helpful and sweet. Definitely it's the people that make alta vista bearable. I stayed for only 1 night and moved to fairways and blue waters (couldn't get 3 nights in fairways so booked 1 night alta 2 nights fairways) Rooms - a few things were falling apart but I didn't mind it much as they were large loft units and make for great house parties. Food - only had the breakfast and it was something you should probably pass on Location - farrrrr.. Each shuttle service took a while to get there and to wait for. They compensated by improving frequency of shuttles which was great though! People - as it is a large hotel, you get all sorts - partying locals, prcs, Koreans and other south East Asians. Mostly big groups. The hotel was very flexible with our needs. Thank you alta vista!
4 out of 5
Recommended
by Nawaf from Kuwait

Very nice Resort

Posted 28-Jan-2014 on Hotels.com
Beautiful Resort and The Employees are so friendly and helpful .
2 out of 5
by A verified traveller

booking problems and poor service

Posted 10-Jan-2014
Pros: shuttle service to-and-fro the beach which leaves every hour.
Cons: staff training, better breakfast buffet selection
I called up the hotel prior to the arrival to verify our bookings. We booked 2 rooms, but only one reflects in their reservation list. So I asked help from expedia to clarify with Alta Vista. Then when we arrived at the hotel, still only one room was recognized under my name. I had to call up expedia to arrange everything. Check in time was supposedly 2pm, but they were only able to give us our room at past 5pm already!!! Busy season is not an excuse. If they know it's peak season, then they should increase their cleaning staff. And speak of staff, people who work there doesnt seem to have an adequate hospitality training. Cleaning staff are always hanging out by the stairs, just sitting and talking to each other. I witnessed this not just once, twice, but more than few occasions. Hotel is barely OK to stay in, just do not expect much: 1. awful breakfast buffet 2. not too nice amenities 3. spa was terrible 4. earliest shuttle is 8:40am, what if someone wants to catch an early sunrise beach spot?
3 out of 5
Recommended
by May from LP

Friendly and accommodating

Posted 08-Jan-2014 on Hotels.com
Although I was not really expecting much since the rate is very friendly, the service was good. We were given a room far from the lobby but the hotel provided shuttle going to our building and going to DMall everytime we asked since the hotel is far from White beach. There was also shuttle provided going to Puka Beach, where the hotel had special access. They provided beach towels and beach chairs and drinks are also available for guests to purchase. On our first day, we had lunch at the restaurant. Food was ok but we did not consider having another meal in the hotel. Breakfast was also ok but we were hoping for bacon to be served and we were hoping for more variety. They also ran out of fruits and the juice glasses I think were not washed properly since they had a certain smell. When we checked in, toothbrushes were not provided and some of the toiletries were also missing. There wasn't also a mat on the floor of the bathroom and there was a sock left at the couch by another guest which was probably not seen when they cleaned up our room before we got there. Generally ok, service was good but needs to look into the small details. The shuttle is very convenient but I think at night when more guests need to go back to hotel, they should add more trips.
2 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 03-Jan-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

Best Location in Boracay

Posted 17-Dec-2013 on Hotels.com
Best location on Station 2 if you want a beach front resort hotel. Near to all the actions yet quiet enough at night. The Dancing Chefs show at the Seabreeze Cafe is a must-watch! Very entertaining!
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2013 on Hotels.com
4 out of 5
Recommended
by Phil from Colorado

Good Alternative to busy White Beach

Posted 18-Oct-2013 on Hotels.com
I purposely booked this to get away from the congestion of the white beach area. It is quiet and peaceful and very pretty. Great view from the rooms and lobby. Although i booked this to stay away from the intensity of white beach it is quite far and takes 15-20 mins by shuttle. Shuttle is nice but should be run more often (only once per hour) Pool is awesome looking. Breakfast was adequate. I think the higher end resorts in Boracay are nicer but this worked well for me
4 out of 5
Recommended
by Dennis from Kirkland, WA

Nice and Quite

Posted 15-Sep-2013 on Hotels.com
It was very nice hotel and we would stay there again. It was very quiet, because it was far from all the action. We did sleep good.
5 out of 5
Recommended
for Everyone
by A verified traveller from florida

great hotel

Posted 26-Aug-2013
Cons: Breakfast.
Though Alta Vista is a bit far from all the action i would choose to stay at this hotel if i had to visit again. The service and respect i received is worth it to me. the only flaw was that there was no free WiFi in the room but then again you a probably on vacation so why do you need it? if anything they do have free WiFi in the lobby. Amenities were great pool, spa, etc they even have a private beach they can take you to.They also Provide transportation to D-mall since they are a bit further and if you stay after 12am(which is when the last shuttle leaves) you can always just the bike services since they are 24 hrs(about 120 php). Now as far as in your room it is very clean and includes everything you would expect a room to include. Overall i enjoyed my stay and they can expect my business if i ever find my way to Boracay.