Indoor pool, outdoor pool, pool umbrellas

Reviews of Bianca Beach Family & Resort

5 out of 5
Bianca Beach Family & Resort
Marina secteur balneaire-Quai Est Et Ou, Quai Est Et Ouest, Agadir

Reviews

6.8
Rating 10 - Excellent. 27 out of 86 reviews" "
Rating 8 - Good. 17 out of 86 reviews" "
Rating 6 - Okay. 21 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 16 out of 86 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

8.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jan 2021
Response from Bianca Beach on 1 Feb 2021
Cher client, Nous vous remercions d’avoir partagé cette magnifique note sur Hotels.com Nous sommes ravis que votre expérience au Bianca Beach & Family s'est déroulée dans les meilleures conditions. Nous sommes, tous dans l'impatience de vous accueillir à nouveau afin de vous offrir d'autres merveilleux moments. Cordialement, La Direction Bianca Beach

8/10 Good

Amanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is great but the service is extraordinary
The property is huge, in a great location, and a good mix of active and relaxing options (Sky Lounge when you want to tear up the dance floor Kate or Le Blanc if you want a more mellow evening on the sand). What stood out the most though is the staff. Muhammed and Karim helped me with my bags, walked around the unit to make sure everything was in good working order, nd gave me tips on where to go. Omar, the reception on the Casa Mia side was just as impressive. Wow! The highest rating possible for service without question for me.
Stayed 1 night in Mar 2020
Response from Reservation team on 3 Apr 2020
Dear Amanuel We would like to thank you for this comment following your stay with us. We are delighted to read that you enjoyed the hotel's rooms by their comfortness ! Warm regards,

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* hotel
Beautiful location and hotel appartments view from room was amazing marina view and beach view staff very freindly the security on site is amazing the service feel very safe and secure will defo be back in future
Stayed 2 nights in Feb 2020
Response from Mr Adnan on 26 Feb 2020
Dear Adnan , Thank you for sharing your excellent experience after your stay with us ! It truly brings us great joy to read about the exceptional service our team members provided to you. Our team strives to provide our guests with the best service to ensure your stay is a memorable one. We look forward to welcoming you back with us again soon. Sincerely yours, CHAKIR Rehal Hotel Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and clean. Staff were very helpful too.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
They did not allow to my guests to visit me !!!!!!
Stayed 6 nights in Sep 2019

8/10 Good

kaddour

Travelled with family
Liked: Room comfort
Zeg
Poor maintenance
Stayed 2 nights in Sep 2019
Response from Bianca Beach & Resorts on 12 Oct 2019
Dear guest, We would like to thank you for your positive feedback ! We hope that we will have the pleasure to welcome you again, Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from Bianca Beach & Resorts on 12 Oct 2019
Dear Guest, We would like to thank you for choosing Bianca Beach & Resorts for your holiday. We are glad that you loved the hotel "Nice" . Do not hesitate to contact our Reservations Teams directly for your future stay, so that we can advise you the room category most suited to your needs. We would be delighted to welcome you back, Best regards,

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Sep 2019
Response from Bianca Beach & Resorts on 12 Oct 2019
Dear Sir, Thank you for taking the time to share your customer experience with us. Best regards.

4/10 Poor

Mohammad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Bianca Beach & Resorts on 12 Oct 2019
Dear Sir, we are sorry that the location did not live up to your expectations, and please accept our sincerest apologies. Bianca Beach & Resorts is eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Best regards

2/10 Terrible

Faisal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Terrible place when we arrived. Dusty, nit cleaned properly, a plate of anchovies with ants was on the balcony, the stove did not work, the bathroom sink was clogged, the bathroom door was jammed. Our bed and pillows smelled like dust and had to be changed. The maid and maintenance came and fixed the problens. There was no elevator as advertised. The marina was a beatiful sight. That will be the last time I will stay there. I would not recommend this place to anyone.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I didn’t get the room I booked for and they have charged me an extra £250 for a difrent room
Stayed 4 nights in Feb 2019

8/10 Good

Fab_Abbi, Birmingham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was in the perfect location. As described in other reviews, the view from the balcony on one side of apartment was the fabulous beach and other balcony on other side was the marina. Have to be totally clear that all the rooms / apartments are in different blocks which is not what i expected, and was expecting hotel type suite in a conventional hotel, but was not the case. The blocks are 3 or 4 stories high and spread over a big area with the marina in the middle - no lifts at all if that is important to you. Apartment very clean and serviced daily. only negative i would say is there was no iron + board, or electric kettle, but had micro wave and dishwasher, one of the bathrooms did not lock. But apart from that location was absolutely spot on with fabulous views out of both side of the apartment. all eating place very close and also alot people coming towards the marina as it is so nice.
Stayed 3 nights in Oct 2018

8/10 Good

John, Fort Collins, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice modern hotel. Our room was large with a terrace that overlooked the ocean and swimming beach, and had a full kitchen. The location is convenient for walking to the nearby shops, restaurants, and entertainment. While we didn't have much interaction with the staff, the front desk people and bellman were very friendly and spoke English.
Stayed 1 night in Oct 2018

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bianca beach rocks
Stayed 1 night in Oct 2018

2/10 Terrible

Khaled

Disliked: Cleanliness, staff & service, property conditions & facilities
Itchy bed
The location is excellent but the mattress is not clean. We have tried three different rooms, all of them have a serious problem with the bed cover and mattress!! Our skin was itchy during our stay!
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Aug 2018

8/10 Good

tarrig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Ali, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great and very helpful staff. not enough amenities in the rooms. While breakfast was included in the booking, staff did not advise it!
Stayed 1 night in Aug 2018

10/10 Excellent

Richard , Surrey, UK

Liked: Cleanliness, staff & service, room comfort
2 night stay
Friendly and helpful staff. The suite was comfortable with an amazing view. The room lacked attention to detail with refurbishment needed, but the positives far far outweigh any of the negatives. Great location too.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bianca Hotel
Excellent service excellent customer service very friendly
Stayed 5 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel. poor service
Great rooms and location to stay in however customer servive very poor. Hotel staff had allowed us to keep our luggage in reception after check out as we still had time for out flight however when we informed them we had arrange our own airport transfer and would not be taking a over priced hotel taxi they informed us to remove our bags from reception as a blackmail to take the hotel transport.

8/10 Good

G

Liked: Cleanliness, staff & service, room comfort
A good introduction to Morocco
Interesting lay out, as had to enter the apartments from the rear, I understand that made the most of the view, however, reception was at the front and no direct access to lifts. The whole place could do with a little TLC

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location
The hotel is in a very good location on the marina close to everything you need on holiday. The views from the hotel are beautiful and staff was friendly . Only downside was the noise in the room which kept us up at night. However the manager was very reasonable when we complained about the noise and offered to change the room and also give us a 1 night free stay next time we come over to agadir.
Stayed 2 nights in Mar 2018

6/10 Okay

Stine Benzon

Disliked: Cleanliness, staff & service
Pictures are too good to be true
Room only ready for two people, although we booked for four. We asked several times for more towels and bedsheets. They really didn’t understand anything and never came with the ‘full package’ for four. Not very clean and kitchen not well equipped. Bed was nice and comfy.
Stayed 7 nights in Feb 2018

6/10 Okay

wals, london

Disliked: Cleanliness, staff & service
Bianca Beach Resort
All your paying for is location. Rooms are nicely furnished but slightly dirty. The pool is nice. The staff are very unprofessional and a man at the reception was quite rude. The tried to give us a room other than the one we booked. It was smaller with an awful view after kicking up a fuss they gave us what we'd payed for.
Stayed 7 nights in Jan 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fabulous location, staff very friendly and helpful and rooms very clean.
Stayed 7 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Muhaymin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel service.
It is me and my family bad experience to stay in this hotel. There wasn't electricity at the afternoon. I have notified the reception but could not done anything until I call the hotel at the evening. Then after 1 hour someone come and fixed the problem. Also the wifi wasn't working then after Colling them few times they send someone to fix it. There was another problem, one of the toilet had very bad smell like toilet west smell. I have to close the main door of that bathroom. I have notified the hotel to change my room but they didn't. In the midday when I was going to check out I was looking for manager to make former companies but the receptionist man and a lady told me manager is not working today. Then I asked is there any form of can I do. They begged me not to complain. But I told them when I go back to London I will make a complain to hotel.com. I hope you take my complaint Thanks

2/10 Terrible

I woked as exe , K

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible - I reserved a suit for two person
No added guest allowed advised to book another for guest Unfriendly shower reached early morning in 2 Apr- charred added ful night 850 Durham No room service internet always working phone A 2 star hotel facilities available Try to grasp money

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel did not accept Expidia booking
I've booked and paid for suite of 2 rooms ( 1 king bed and 2 single beds ) but when I arrived to the reception he said we will give you only one king bed suit and we do not care about Expidia or your printed confirmation and after 23 minutes international call to Expidia gold+ call center they told me They will cancel the booking and will not deal with this hotel anymore... So it's better to book apartment in the same location with cheaper price and it is cleaner than the hotel or go to the clean respected hotels in the area after the Marina.

6/10 Okay

salim

Disliked: Property conditions & facilities
Main let don't was - Wifi don't work
All good - but wifi don't work. Other wise generally good. Location is great.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice place and good staf good ppl , nice coffeshops and restaurant

10/10 Excellent

sheraz, miah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
My stay at the hotel was very good I enjoyed it very much with my family .

4/10 Poor

ahmad, kw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, but the ameneties is 3 star
The hotel is old, staff is extremely lazy in responding to customers demands

6/10 Okay

Mrarwsh

Disliked: Cleanliness, staff & service, room comfort
I will not recomend this hotel to any one
Room cleaning is very poor the price is high comparing to what you get the breakfast comes late and cold not tasty the parking is congested and noisy the lighting in the bedroom is very poor they do not change towls even you put them in the tub or shower the furniture was broken and dirty even they charged me more money with lower class suite i booked two bedroom suite and they gave on bed room suite on the lower standard bank of the Marina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
this hotel is Very nice and goood Hotel Atlas Marina is very very very GooD & Nice

10/10 Excellent

Hayley, Jersey CI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in the Marina
Hotel was lovely, we had an apartment overlooking agadir beach. Everything in the apartment worked, large fridge which was great considering the weather was 38 degrees - so we were able to stock up on loads of water. Kettle, plates, bowls all supplied which was handy for breakfast. The bed is massive - very comfortable. Great air conditioning aswell. Bathroom was very clean and the shower was lovely. Can't complain about anything as it was all great! Great location aswell, as the roof pool was a few steps away from us and the security around the apartments was 24/7 every day/night - so we felt very safe there! Great place!!!!

2/10 Terrible

Hart, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking level of cleanliness and service
We would not recommend this hotel to anyone. These are not 5 star apartments, 2-3 star at best. Although the the staff were friendly, there was no real level of service. No towels, no toilet paper,broken hairdryer, dirty floors and surfaces,the lock to our front door was broken,chewing gum stuck to the floor in several places, all the kitchen facilities filthy, the list is endless. Additional charges to use the gym and indoor pool. The 'Private beach' surrounded by 50 children playing football. This hotel is certainly not as advertised, be warned.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not bad, but not a hotel in the traditional sense.
This isn't really a hotel, more like serviced apartments and it meant that the main reception desk was, for us, a 5 - 10 minute walk away. But we did have lovely beach views to compensate, as well as our own balcony and kitchen. The room was comfortable and clean, but we did run out of hot water once (there were three of us) but I'm not sure if that was a one off or due to the time of day. One last point, the entrance to the apartment block was on a sort of side road. Not in itself an issue, but there were regularly dead roaches littering the pavement. I've no idea where they came from, and i certainly didn't see any live roaches or any roaches within the buildings, but I presume they must be there somewhere...

10/10 Excellent

SHARIF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig bra Hotel og service ... Alt er komfortabel og reint og sikret !!! Jeg er veldig fornøyd
Stayed 3 nights in Jan 2021
Response from Bianca beach on 2 Feb 2021
Dear Sharif, Thank you for sharing your excellent experience on Expedia after your stay with us. We are very much delighted that we exceeded your expectation. It is a great honor to receive such warm feedback from our valued guests! We hope to be able to welcome you back soon at the Bianca Beach & Resort. Kind regards, Hotel Management Bianca Beach

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Bianca Beach on 3 Nov 2020
cher client, nous vous remercions d'avoir attribuer une si belle note à notre établissement suite à votre récente visite à Agadir. nous serons très ravi de vous accueillir de nouveau parmi nous très prochainement pour un séjour tout aussi agréable. salutations. CHAKIR Rehal Hotel Management

10/10 Excellent

kHALED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on 9 Mar 2020
Dear Mr Khaled, Thank you for choosing our hotel for your recent holiday in Agadir. We are delighted to read about the exceptional service our team members provided to you.We are very much delighted that we exceeded your expectation. It is a great honor to receive such feedback from our valued guests! We hope to be able to welcome you back soon at the Bianca Beach & Resort. Kind regards, CHAKIR Rehal Hotel Management

8/10 Good

kHALED

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jan 2020
Response from Bianca Beach on 14 Jan 2020
Dear sir, Thank you for sharing your experience on Expedia after your stay with us. we are happy to know that you liked our hotel and that you had a good stay with us. It is a great honor to receive such feedback from our valued guests! We hope to be able to welcome you back soon at the Bianca Beach & Resort. Kind regards, CHAKIR Rehal Hotel Management Modifier

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel appartement, idéalement situé. Vue sûr l'océan exceptionnelle. Aurait besoin d'être rafraichie mais bon. Je recommande sans hésiter.
Stayed 1 night in Oct 2019
Response from Bianca Beach & Resorts on 14 Oct 2019
Cher Hôte, C'est un grand plaisir de lire que vous avez passé un excellent séjour dans notre établissement. Votre entière satisfaction est notre principal objectif et nous vous remercions de souligner la propreté de notre appart'hôtel. Nous serons ravis de transmettre vos éloges à toute notre équipe pour la cordialité et le professionnalisme de celle-ci. Nous espérons vous recevoir à nouveau très prochainement dans notre établissement. Cordialement,

8/10 Good

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Bianca Beach & Resorts on 12 Oct 2019
Dear guest, We would like to thank you for your positive feedback ! We hope that we will have the pleasure to welcome you again, Best regards,

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019